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The Charlotte Observer Rating
Address: 550 S Caldwell St # 10, Charlotte, North Carolina, United States, 28202-2633
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Intermittent paper delivery for the last 6 months. Typically only receive the paper about 2-3 days weekly, this has been on-going for months.
About 6 months ago my home paper delivery, which is supposed to be 7-day delivery, became very intermittent. There's been periods when I did not receive a paper for 2 weeks. Typically the paper has been delivered about 2-3 days weekly for the last 6 months and not even the same days! I have phoned the 800 number several times to inquire about the delivery issues. Each phone call goes to a off shore call center where a person who barely speaks English reads from the same script each time I call. They can offer no explanation as to why the paper delivery has been so erratic for so many months. Each time they promise that a observer supervisor will be in touch with me within 24 hours to discuss the problem, no one ever calls back.
All I have asked for is that the paper be delivered reguarly.
We have contacted the distribution company and asked for immediate correction. We have extended your subscription for 2 months for your inconvenience. We will get this corrected.
Paid for Subscription, was supposed to start on 9/15. I have received the newspaper ONE time in all these weeks.
In 6 weeks, I have received the newspaper exactly one time. I call the Observer and they promise to re-deliver the next day yet they do not re-deliver. I have called Rock Hill every Monday, emailed the Group Mgr. in Raleigh every Monday and have never received a response or a newspaper.
How simple is it to stick a newspaper into a slot in a mailbox? If I cannot get a newspaper, how do I get a refund?
We will get this corrected. We have asked the delivery agent to take a photo of delivery, so we know it is corrected. We apologize for your inconvenience and have credited the account.
Paid for Subscription, was supposed to start on 9/15. I have received the newspaper ONE time in all these weeks.
In 6 weeks, I have received the newspaper exactly one time. I call the Observer and they promise to re-deliver the next day yet they do not re-deliver. I have called Rock Hill every Monday, emailed the Group Mgr. in Raleigh every Monday and have never received a response or a newspaper.
How simple is it to stick a newspaper into a slot in a mailbox? If I cannot get a newspaper, how do I get a refund?
We will get this corrected. We have asked the delivery agent to take a photo of delivery, so we know it is corrected. We apologize for your inconvenience and have credited the account.
Service was not delivered after 4 payments. I would cancel. they would call and talk me into giving one more chance - neve received a pape
I would subscribe and ay for service never received. this practice is illegal. ready to contact lawyer
They owe me close to $100 in refunds never received.
Our customer service team is reviewing the account for the past 6 months and will issue a refund. We apologize for your inconvenience.
Service was not delivered after 4 payments. I would cancel. they would call and talk me into giving one more chance - neve received a pape
I would subscribe and ay for service never received. this practice is illegal. ready to contact lawyer
They owe me close to $100 in refunds never received.
Our customer service team is reviewing the account for the past 6 months and will issue a refund. We apologize for your inconvenience.
Received a bill from collection when we did not even subscribe to the paper.
We were given a complimentary trial to the paper which we did not renew to a paid subscription. We received a bill for 36.26 from A.R.M Solutions collections which will go against our credit rating.
We want this bill wiped out and voided and to ensure that our credit rating has not been effected by this bill.
I do apologize for the billing issue you experienced with your newspaper subscription.
It's important that we hear from our customers when they are not satisfied with services and I have addressed this issue. Our records show all balances have been cleared for The Charlotte Observer and ARM Solutions.
I do apologize for the inconvenience this may have caused. I will be glad to help you in the future should you have other questions or concerns.
Thanks,
Customer Support
Received a bill from collection when we did not even subscribe to the paper.
We were given a complimentary trial to the paper which we did not renew to a paid subscription. We received a bill for 36.26 from A.R.M Solutions collections which will go against our credit rating.
We want this bill wiped out and voided and to ensure that our credit rating has not been effected by this bill.
I do apologize for the billing issue you experienced with your newspaper subscription.
It's important that we hear from our customers when they are not satisfied with services and I have addressed this issue. Our records show all balances have been cleared for The Charlotte Observer and ARM Solutions.
I do apologize for the inconvenience this may have caused. I will be glad to help you in the future should you have other questions or concerns.
Thanks,
Customer Support
Elected not to renew print paper and account was turned over to a collection agency.
I was on a promotional rate for print paper delivery. When it came time to renew I elected not to, as the rate was much higher and we didn't read the print edition anyway. When the renewal notices started coming in the mail I threw them away as I had no intention in renewing. In the past week I have been contacted by a collection agency alleging that I owe the Observer for services rendered, which doesn't seem right to me because I have to the right to not renew and the paper is not something where service is rendered before service is paid for. Don't feel like this is ok.
I just want the collection agency to stop contacting me and this 'debt' cleared.
I do apologize for the billing issue you experienced with your newspaper subscription.
It's important that we hear from our customers when they are not satisfied with services and I have addressed this issue. Our records show all balances have been cleared for The Charlotte Observer and ARM Solutions.
I do apologize for the inconvenience this may have caused. I will be glad to help you in the future should you have other questions or concerns.
Thanks,
Customer Support
Elected not to renew print paper and account was turned over to a collection agency.
I was on a promotional rate for print paper delivery. When it came time to renew I elected not to, as the rate was much higher and we didn't read the print edition anyway. When the renewal notices started coming in the mail I threw them away as I had no intention in renewing. In the past week I have been contacted by a collection agency alleging that I owe the Observer for services rendered, which doesn't seem right to me because I have to the right to not renew and the paper is not something where service is rendered before service is paid for. Don't feel like this is ok.
I just want the collection agency to stop contacting me and this 'debt' cleared.
I do apologize for the billing issue you experienced with your newspaper subscription.
It's important that we hear from our customers when they are not satisfied with services and I have addressed this issue. Our records show all balances have been cleared for The Charlotte Observer and ARM Solutions.
I do apologize for the inconvenience this may have caused. I will be glad to help you in the future should you have other questions or concerns.
Thanks,
Customer Support
For 5 weeks in a row, I have called customer service to report that the delivery service I requested has been ignored.
For 5 weeks I have called customer service to report delivery issues. I requested porch delivery for the newspaper because of handicap issues. The paper is being thrown at the edge of the driveway next to the street. The previous 2 carriers delivered the newspaper on the porch or under the carport. Each time I call to report the complaint, I am told that the it will be reported to upper management. Nothing has changed and the paper is late every day and on Saturday and Sunday, the paper is received at 12 noon. I have called every other day to report this complaint.
I am requesting porch delivery of the newspaper as I have been receiving in the past. Deliver the paper on time and should be delivered to the porch or under the carpot.
We had notified the distribution company, so the new carrier can be advised immediately. We have asked that your request will be honored. The distribution company will get this corrected.
I am still having issues with this complaint that was filed in October 2019.
The last 4 days I have received 2 newspapers. One is delivered to the porch in the car port which is what I have requested. The 2nd newspaper is delivered around 9:30 am and is thrown at the edge of the driveway toward the street which is what I have NOT requested and defeats the purpose of porch delivery for a handicapped individual.
Sincerely
We have alerted the distribution company to stop the second paper. We have alerted the distributor to continue the porch delivery.
For 5 weeks in a row, I have called customer service to report that the delivery service I requested has been ignored.
For 5 weeks I have called customer service to report delivery issues. I requested porch delivery for the newspaper because of handicap issues. The paper is being thrown at the edge of the driveway next to the street. The previous 2 carriers delivered the newspaper on the porch or under the carport. Each time I call to report the complaint, I am told that the it will be reported to upper management. Nothing has changed and the paper is late every day and on Saturday and Sunday, the paper is received at 12 noon. I have called every other day to report this complaint.
I am requesting porch delivery of the newspaper as I have been receiving in the past. Deliver the paper on time and should be delivered to the porch or under the carpot.
We had notified the distribution company, so the new carrier can be advised immediately. We have asked that your request will be honored. The distribution company will get this corrected.
I am still having issues with this complaint that was filed in October 2019.
The last 4 days I have received 2 newspapers. One is delivered to the porch in the car port which is what I have requested. The 2nd newspaper is delivered around 9:30 am and is thrown at the edge of the driveway toward the street which is what I have NOT requested and defeats the purpose of porch delivery for a handicapped individual.
Sincerely
We have alerted the distribution company to stop the second paper. We have alerted the distributor to continue the porch delivery.
I ordered the Sunday newspaper on September 16th and have yet to receive a paper.
On September 16th I ordered the Sunday paper and have not yet received my paper. After each failed delivery I have attempted to contact the company. Their response is they will fix it and add on to my current subscription. I paid for a 26 week subscription.
I want to get my paper delivered!
We have notified the distribution company in your area. They will speak directly with the carrier and get this corrected. Your account will be credited for 1 month. We will apologize for the carrier error.
I ordered the Sunday newspaper on September 16th and have yet to receive a paper.
On September 16th I ordered the Sunday paper and have not yet received my paper. After each failed delivery I have attempted to contact the company. Their response is they will fix it and add on to my current subscription. I paid for a 26 week subscription.
I want to get my paper delivered!
We have notified the distribution company in your area. They will speak directly with the carrier and get this corrected. Your account will be credited for 1 month. We will apologize for the carrier error.
Not refunding my credit card for an unauthorized charge for $57.24.
Renewed my digital subscription via phone on July 15 for $21.45. On July 16 they made unauthorized charge to my credit card for $57.24. I called and they said that charge was not showing on my account. They said take a picture of credit card bill and submit by e mail. I did this to the e mail directed to send. Nothing happened. I called on October 4th to follow up. I gave the whole history and telling me again to do what I already did via e mail on September 18th. The person on the phone asked for my phone number at which time it kicked my phone off the call. When I try to call back, my phone could no longer access that department. Giving my phone number disabled my phone. This charge was unauthorized and now they will not refund after doing everything I was supposed to do and now cannot access that department with my phone.
I want my credit card refunded for the unauthorized charge of $57.24.
We apologize for the inconvenience this may have caused. I have expedite your request to issue a refund in the amount of $57.24. Please allow 5-7 business days for this refund to be processed.
We appreciate your patience.
Thanks,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
They are giving my refund that I am requesting. Thank you Revdex.com for helping out.
Not refunding my credit card for an unauthorized charge for $57.24.
Renewed my digital subscription via phone on July 15 for $21.45. On July 16 they made unauthorized charge to my credit card for $57.24. I called and they said that charge was not showing on my account. They said take a picture of credit card bill and submit by e mail. I did this to the e mail directed to send. Nothing happened. I called on October 4th to follow up. I gave the whole history and telling me again to do what I already did via e mail on September 18th. The person on the phone asked for my phone number at which time it kicked my phone off the call. When I try to call back, my phone could no longer access that department. Giving my phone number disabled my phone. This charge was unauthorized and now they will not refund after doing everything I was supposed to do and now cannot access that department with my phone.
I want my credit card refunded for the unauthorized charge of $57.24.
We apologize for the inconvenience this may have caused. I have expedite your request to issue a refund in the amount of $57.24. Please allow 5-7 business days for this refund to be processed.
We appreciate your patience.
Thanks,
Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
They are giving my refund that I am requesting. Thank you Revdex.com for helping out.
The Observer has changed its online format. I am unable to read the paper or access it online. They do not provide enough associates to answer my call
They have my charge card number and I have no way of stopping my subscription and no way to remedy this situation. They do not hire enough employees to answer my questions. So I am paying for a newspaper that I cannot read.
I should be refunded for the months of Oct.-Dec. since I am unable to use their product because of the changes they recently made to their delivery system.
Thank you for your inquiries regarding the new digital format. As you can imagine, we have been inundated with subscriber feedback which we welcome.
We continue to meet weekly with our development team to get an update(s) on the progress of each pending item. While this continues to be work in progress, we are committed to enhancing the user experience by communicating these changes as they're completed. At the moment, we are addressing slow load times of content and fullscreen width.
The thought behind this is on tablets/iPads in landscape, if we change the display of ads to the floorboard (bottom) instead of left rail (currently), this will decrease the response times and give subscribers a better ability to zoom full width on both devices. We are still working on this task.
Again, we appreciate your suggestion and continued readership to The Charlotte Observer.
The Observer has changed its online format. I am unable to read the paper or access it online. They do not provide enough associates to answer my call
They have my charge card number and I have no way of stopping my subscription and no way to remedy this situation. They do not hire enough employees to answer my questions. So I am paying for a newspaper that I cannot read.
I should be refunded for the months of Oct.-Dec. since I am unable to use their product because of the changes they recently made to their delivery system.
Thank you for your inquiries regarding the new digital format. As you can imagine, we have been inundated with subscriber feedback which we welcome.
We continue to meet weekly with our development team to get an update(s) on the progress of each pending item. While this continues to be work in progress, we are committed to enhancing the user experience by communicating these changes as they're completed. At the moment, we are addressing slow load times of content and fullscreen width.
The thought behind this is on tablets/iPads in landscape, if we change the display of ads to the floorboard (bottom) instead of left rail (currently), this will decrease the response times and give subscribers a better ability to zoom full width on both devices. We are still working on this task.
Again, we appreciate your suggestion and continued readership to The Charlotte Observer.
I have not received a newspaper in over 7 weeks
I renewed my home delivery subscription for July 2nd starting date. I sent in a cashier check for $129.66 on June 24th for a 13 weeks subscription period. I have not received a single paper since August 16th. I have been calling the automated line and I have also spoken to Mercy,Ed,and Jack. Each of these agents said that they will contact the delivery district manager and have the problem taken care of. As of this day the problem has not been taken care of. I called again and spoke with Jack last week and I told him I wanted to cancel my subscription because I was sick and tried of people offering to extend my next due date for something I'm not even receiving. I told him not to bother extending my due date again but to cancel my subscription and refund the money that I had paid. Again instead of cancelling my subscription he had someone else call me on September 25th while I was driving my car to offer me to extend my subscription and not cancel the present one before I could get his name we were disconnected so I called back the number on my phone (XXX-XXX-XXXX) and it was someone named *** who answered and he said he was the manager and he again promised me that my paper delivery will start back to normal on this Friday September 27th. Well that did not happen because today is Saturday and I still haven't received the paper. They keep trying not to refund my money.
I just want them to refund me back for the papers I paid for and did receive. It adds up to 7 weeks plus 2 days of papers I did not receive. They have been aware of this ongoing stituation. I really cannot put up with this fiasco any more.
We apologize for the error by the distribution company. We will not cause you any further frustration or inconvenience. The account will be stopped in our system and a refund will be issued from 081619 through today. We will code your account for no solicitation.
I have not received a newspaper in over 7 weeks
I renewed my home delivery subscription for July 2nd starting date. I sent in a cashier check for $129.66 on June 24th for a 13 weeks subscription period. I have not received a single paper since August 16th. I have been calling the automated line and I have also spoken to Mercy,Ed,and Jack. Each of these agents said that they will contact the delivery district manager and have the problem taken care of. As of this day the problem has not been taken care of. I called again and spoke with Jack last week and I told him I wanted to cancel my subscription because I was sick and tried of people offering to extend my next due date for something I'm not even receiving. I told him not to bother extending my due date again but to cancel my subscription and refund the money that I had paid. Again instead of cancelling my subscription he had someone else call me on September 25th while I was driving my car to offer me to extend my subscription and not cancel the present one before I could get his name we were disconnected so I called back the number on my phone (XXX-XXX-XXXX) and it was someone named *** who answered and he said he was the manager and he again promised me that my paper delivery will start back to normal on this Friday September 27th. Well that did not happen because today is Saturday and I still haven't received the paper. They keep trying not to refund my money.
I just want them to refund me back for the papers I paid for and did receive. It adds up to 7 weeks plus 2 days of papers I did not receive. They have been aware of this ongoing stituation. I really cannot put up with this fiasco any more.
We apologize for the error by the distribution company. We will not cause you any further frustration or inconvenience. The account will be stopped in our system and a refund will be issued from 081619 through today. We will code your account for no solicitation.
I never renewed my account and did not receive a letter saying the account would be auto renewed. And I haven't received a paper in several months
My account expired several months ago and I did not renew. They autorenewed my account, did not send me a letter stating that and stopped delivering the paper. I just found out they passed *** the account to a Collections Agency as in areers.
Stop the collection agency. Remove the $60 bill. Apologize in person
Dear ***,
I do apologize for the billing issue you experienced with your newspaper subscription.
It's important that we hear from our customers when they are not satisfied with services and I have addressed this issue. Our records show all balances have been cleared for The Charlotte Observer and ARM Solutions.
I do apologize for the inconvenience this may have caused. I will be glad to help you in the future should you have other questions or concerns.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have concerns that instead of sending me a bill (if they thought I had one to pay) they immediately escalated the issue by contacting a collections agency. But according to their response they resolved the issue.