The Charlotte Observer

For the past four days, we have not received the paper.
We subscribe to the Charlotte Observer, and we are supposed to have home delivery. However, we have been having delivery problems since last Wednesday (January 29, 2020). I notified the paper about this problem on Wednesday morning, and a copy of the paper was delivered later that day. Since then, the service has gotten even worse. We did not received a paper on Thursday, Friday, or Saturday.

Cannot get company to stop delivering the free Encore paper.
I want the Encore papers to stop being delivered to my address in *** On several occasions I've sent emails (using the link in their website) requesting the Encore papers to be stopped and they continue to be tossed in my driveway. They have become an eyesore in our neighborhood. They wind up on the sidewalks and in the street because people are tired of picking them up and tired of trying to make them stop.

For the past four days, we have not received the paper.
We subscribe to the Charlotte Observer, and we are supposed to have home delivery. However, we have been having delivery problems since last Wednesday (January 29, 2020). I notified the paper about this problem on Wednesday morning, and a copy of the paper was delivered later that day. Since then, the service has gotten even worse. We did not received a paper on Thursday, Friday, or Saturday.

never recieved paper want a refund I ask they want give and we cant get paper
We purchased the paper November around the middle Sunday paper only.This is January still no paper .We have sent emails ive called every week talked to representatives ask for supervisor to get in touch.Nothing supervisor hasnt called hasnt emailed back .Nothing at all has happened

AGAIN, DELIVERY ISSUES
Last week, no newspaper Friday, Saturday or Sunday. Today, January 26, 2020, no newspaper. Plus, last week I wasn't able to log-in to read the paper because they were updating the system. Also, with all the rain lately, numerous wet newspapers.

never recieved paper want a refund I ask they want give and we cant get paper
We purchased the paper November around the middle Sunday paper only.This is January still no paper .We have sent emails ive called every week talked to representatives ask for supervisor to get in touch.Nothing supervisor hasnt called hasnt emailed back .Nothing at all has happened

AGAIN, DELIVERY ISSUES
Last week, no newspaper Friday, Saturday or Sunday. Today, January 26, 2020, no newspaper. Plus, last week I wasn't able to log-in to read the paper because they were updating the system. Also, with all the rain lately, numerous wet newspapers.

We paid for sundays paper for 6 months .We paid for this november this is now January 26 and we still havent recieved the paper.Ive called every week sent emails and still this problem has went no where.I ask for a refund they keep saying lets do it one more week and this should take care of it.I ask for supervisor call me back thats never happened. The Charlotte Observer is a rip off .Please re think your decision to pay for a product but never see it plus they cant even get it delivered.

We paid for sundays paper for 6 months .We paid for this november this is now January 26 and we still havent recieved the paper.Ive called every week sent emails and still this problem has went no where.I ask for a refund they keep saying lets do it one more week and this should take care of it.I ask for supervisor call me back thats never happened. The Charlotte Observer is a rip off .Please re think your decision to pay for a product but never see it plus they cant even get it delivered.

I am filing a complaint regarding fraudulent credit card charges for a Charlotte Observer subscription. On 8/18/19, there was a charge for $15.02
I am filing a complaint regarding fraudulent credit card charges for a Charlotte Observer subscription. On 8/18/19, there was a charge for $15.02 from the Charlotte Observer on our credit card. No one in our family ever signed up for newspaper delivery, and I have no idea how they got our credit card info.
I called Chase to report the fraudulent charge: They removed it and said they were going to investigate the charge further, then issued a new card. Additionally, I have received calls from the Observer several times regarding my "subscription," and I've told them I never signed up for newspaper delivery and to take me off their list.
I received a notice from A.R.M Solutions, dated December 31, 2019, attempting to collect $45.50 on behalf of the Observer.
This attempt by A.R.M. to collect money I do not owe needs to stop NOW. If no action is taken to remove these charges, I will contact a lawyer to fight this matter. It's not about the money, it's about the deception.

For the past 7 Sundays, I have not received the Observer, despite repeated calls to the Observer of the problem.

For many years, I subscribed to the Sunday Charlotte Observer. I notified the Observer that effective December 4th I had a new address. Each and every Sunday since then I have yet to receive the paper. Each and every Sunday since then, I have notified the Observer, - and still....................no paper. I know The Observer delivers to this neighborhood, as my neighbor gets delivery. This is way too frustrating, - so I want to cancel once and for all. Please credit me the amount I have paid in advance weeks ago.

Failure to consistently deliver their product.
Over the last few years, we have periodically had delivery issues for short periods of time, but in the last few weeks, the problem has been sever and I am not getting any answers or assistance from the Charlotte Observer. We have received one newspaper in the last four days and are missing numerous others over the last three weeks. This is not just happening to me. I have been checking with four neighbors who subscribe and they are not receiving the paper either. They, too, say that their complaints have brought no improvement.
They keep telling me I can access the paper online, which I know. If I wanted a digital only subscription, that is what I would pay for. I sometimes put articles aside to share or to ready later and can't do that with digital versions. I also can't do the crossword puzzle or work the sudoku. I also miss out on valuable coupons.

The most the Observer has done is credit me for one day of service with a missed delivery, but for me to purchase a missed copy of the paper costs significantly more.

I am filing a complaint regarding fraudulent credit card charges for a Charlotte Observer subscription. On 8/18/19, there was a charge for $15.02
I am filing a complaint regarding fraudulent credit card charges for a Charlotte Observer subscription. On 8/18/19, there was a charge for $15.02 from the Charlotte Observer on our credit card. No one in our family ever signed up for newspaper delivery, and I have no idea how they got our credit card info.
I called Chase to report the fraudulent charge: They removed it and said they were going to investigate the charge further, then issued a new card. Additionally, I have received calls from the Observer several times regarding my "subscription," and I've told them I never signed up for newspaper delivery and to take me off their list.
I received a notice from A.R.M Solutions, dated December 31, 2019, attempting to collect $45.50 on behalf of the Observer.
This attempt by A.R.M. to collect money I do not owe needs to stop NOW. If no action is taken to remove these charges, I will contact a lawyer to fight this matter. It's not about the money, it's about the deception.

For the past 7 Sundays, I have not received the Observer, despite repeated calls to the Observer of the problem.

For many years, I subscribed to the Sunday Charlotte Observer. I notified the Observer that effective December 4th I had a new address. Each and every Sunday since then I have yet to receive the paper. Each and every Sunday since then, I have notified the Observer, - and still....................no paper. I know The Observer delivers to this neighborhood, as my neighbor gets delivery. This is way too frustrating, - so I want to cancel once and for all. Please credit me the amount I have paid in advance weeks ago.

Failure to consistently deliver their product.
Over the last few years, we have periodically had delivery issues for short periods of time, but in the last few weeks, the problem has been sever and I am not getting any answers or assistance from the Charlotte Observer. We have received one newspaper in the last four days and are missing numerous others over the last three weeks. This is not just happening to me. I have been checking with four neighbors who subscribe and they are not receiving the paper either. They, too, say that their complaints have brought no improvement.
They keep telling me I can access the paper online, which I know. If I wanted a digital only subscription, that is what I would pay for. I sometimes put articles aside to share or to ready later and can't do that with digital versions. I also can't do the crossword puzzle or work the sudoku. I also miss out on valuable coupons.

The most the Observer has done is credit me for one day of service with a missed delivery, but for me to purchase a missed copy of the paper costs significantly more.

Dispute of Letter of collections from A.R.M indicating Services were provided by Charlotte Observer and $95.78 is owed.

I have received a letter from you dated December 31, 2019 from A.R.M. serving as your representative for collections indicating that I owe $95.78 to the Charlotte Observer. At no time have I ever authorized or initiated a subscription to the Charlotte Observer. In September of 2018 I relocated to Charlotte at the current address. At that time we were given a subscription by my parents as a gift. From the onset we had issues with the paper being delivered. Several times we called to complain that we were not receiving our subscription. Delivery would start and then stop again. We stopped receiving delivery all together by December of 2018(not sure if we were supposed to or not) but at that point we did not care since it was coming so infrequently anyway.
Several times I received a call for the Observer asking if we wanted to renew and and told them "NO WAY" and how I did not receive the paper before. I have no idea why the paper thinks I owe them money. I have never given verbal nor written authorization to a Representative of the Charlotte Observer for their services.
Now I am spending my time writing a letter to A.R.M. as well as making this posting for a charge that I did not authorize for something I never received which is now having a negative effect on my credit report. How about the Charlotte Observer reimburse my parents for the gift subscription my parents thought they gave me instead of charging for a service no one received or authorized.
I have submitted a letter to A.R.M. very similar to this posting to dispute this charge and have all record of it removed.
On a side note how is it possible that I did not get a single call from the Observer nor a bill that this charge was out there. The first I hear of it is the collection letter and it showing up on my credit report. Sorry but something is not right here.

Dispute of Letter of collections from A.R.M indicating Services were provided by Charlotte Observer and $95.78 is owed.

I have received a letter from you dated December 31, 2019 from A.R.M. serving as your representative for collections indicating that I owe $95.78 to the Charlotte Observer. At no time have I ever authorized or initiated a subscription to the Charlotte Observer. In September of 2018 I relocated to Charlotte at the current address. At that time we were given a subscription by my parents as a gift. From the onset we had issues with the paper being delivered. Several times we called to complain that we were not receiving our subscription. Delivery would start and then stop again. We stopped receiving delivery all together by December of 2018(not sure if we were supposed to or not) but at that point we did not care since it was coming so infrequently anyway.
Several times I received a call for the Observer asking if we wanted to renew and and told them "NO WAY" and how I did not receive the paper before. I have no idea why the paper thinks I owe them money. I have never given verbal nor written authorization to a Representative of the Charlotte Observer for their services.
Now I am spending my time writing a letter to A.R.M. as well as making this posting for a charge that I did not authorize for something I never received which is now having a negative effect on my credit report. How about the Charlotte Observer reimburse my parents for the gift subscription my parents thought they gave me instead of charging for a service no one received or authorized.
I have submitted a letter to A.R.M. very similar to this posting to dispute this charge and have all record of it removed.
On a side note how is it possible that I did not get a single call from the Observer nor a bill that this charge was out there. The first I hear of it is the collection letter and it showing up on my credit report. Sorry but something is not right here.

I cancelled my subscription on the first week of January and I have been getting around the clock random phone calls from these employees.
Please just stop calling

I cancelled my subscription on the first week of January and I have been getting around the clock random phone calls from these employees.
Please just stop calling

Received a collections notice from ARM Solutions for $167.29 with no prior billing attempt from the Charlotte Observer. These charges are unfounded.
I canceled my subscription to the Charlotte Observer in July 2019. I was supposed to be received the paper on the weekend, but delivery had stopped for a while and I realized I was paying for nothing so I called to cancel. I was told on the phone that my subscription was canceled but that I would continue to receive the paper for free to make up for the papers that I paid for but were not delivered. I made my last monthly payment on 7/16/19 and received an email receipt on 7/19/19 for a print-digital subscription for $0.00. The order number attached to the receipt was ***MXXXXXXXXX.

I checked my mail today to find a letter from ARM Solutions collections company stating that my account is delinquent and that I owe $167.29 to The Charlotte Observer. The letter states that despite their client's best effort, the matter remains unresolved. I have received absolutely no communication from The Charlotte Observer regarding an outstanding balance and there should be no unpaid balance because when I had an active subscription, it was charged automatically every month.

The Client Acct # associated with the collections notice is XXXXXXXX and the Agency Acct # is XXXXXXXXX.