The Federal Savings Bank

The Federal Savings Bank is an exceptional mortgage company MrRobert *** was nothing short of amazing! He encountered many obstacles in securing this loan, but he handled each one with great optimism and assurance that everything would work out He was very professional but always made you feel if he sincerely cared about me and understood my needs He kept me informed each step along the wayHe was always easily accessible by phone or email No question was a botherThis young man works extremely hard for his client I will be recommending him to all m y family, friends and colleagues! Also, I'd like to acknowledge his entire team which helped me through the processL***

Stacy *** was very professional, compassionate, and supportive to our needsI would highly recommend her to anyone who is looking to purchase a homeFor being a first time home buyer,she explained everything to me and answered any questionsShe answer everyone of my phone calls and got back to me in a timely mannerStacy *** was very loyal and always willing to help

I had a very rude experience with an individual from your bankAfter repeatedly telling him I was not interested in a new loan (VA)he proceeded to continue with its not a loan...again said I was not interested and finally hung upHe then called me back two more times, once on his personal phoneHe then started yelling at me, telling me how rude and disrespectful I wasThis is not good practice for your bank and if I did want to finance a loan through you, I would no longer care to because of the harassment I received at the hands of your representative

I cannot thank Todd *** enough for how smooth it was from applying for a mortgage loan to closing on my first home! No matter how many questions I asked, he readily answered them all with as much detail as needed His knowledge and contacts in the field benefited me greatly throughout the process The electronic option of signing documents was a convenient perk Todd and his team are phenomenal! They are extremely knowledgeable, professional, and accommodating I will certainly highly recommend Todd to anyone going through this process Thank you so much for being AMAZING!

Patrick *** was excellent in this case We were always kept well informed, all our questions were always answered, and Patrick was always available to us This was a fairly smooth process, though it appeared that there were a couple of back end communications issues, it did not seem to hinder our process

Stacy *** was very professional, compassionate, and supportive to our needsI would highly recommend her to anyone who is looking to purchase a homeFor being a first time home buyer,she explained everything to me and answered any questionsShe answer everyone of my phone calls and got back to me in a timely mannerStacy *** was very loyal and always willing to help

Excellent banking experience, I do not think any other bank could have done any better with my present situationI will recommend this bank even to my enemiesthat's how professional and efficient they are

I can't help but worry about how legitimate this bank is I responded to a letter about my VA LOAN When I called I spoke with a Dominick *** He advised that getting a lower interest rate than what I currently have was not a problem I received an e-mail stating the same thing I was told what my new P&I payment would be I gave him my personal and loan information and then was called days later and a message was left saying my ** *** REFINANCE with the lower interest rate was approved and to call him backIt was difficult to get ahold of him When we did speak (after calling several other numbers at the bank) he said he had to get my file and would call me back laterHe did call back later but now suddenly the whole situation had changed Yes, I could have the lower interest rate but I would have to pay 2% of the loan amount (it would be added to my principal) and my payment would actually go up I told him that this did not make any sense to me I had done the ** *** REFINANCE before and the experience was not like this There would be absolutely no reason for me to buy down an interest rate just to get a higher payment I told him to forget itBUT, now I am wondering if this is just some sort of scam and now they have my information

Don’t do business with these peopleThey say they can do your loan from the beginning and throughout the process then bam! Two days before closing, they can’t do my loanDoesn’t seem like I’m the only oneWhat a waste of months and effortI’d give them a zero start if possibleI also pretty much did most of the elf work myself as wellTerrible communication throughout the process as wellNot professionalDon’t like to respond to urgent messages, emails, calls text, etchardly acknowledges communication by me(borrower) then responds with a message saying that I am sending to many messagesWell if they would respond the first time, then I wouldn’t try to keep contacting them do time snemstive materialBad businessDon’t do business with themI was being loyal to them because I was giving a veteran whom worked there my businessI regret it nowLesson learned, I was burned

Mr *** *** was knowledgeable, attentive, and one of the most professional members of the banking industry I've ever worked withI wasn't a very easy client but he was there exactly how and when I needed himHe's an excellent representative for Federal Savings Bank and I could not recommend him personally, moreWell done John!

Illegally contacted me even though I am on the pre-screened opt-out program for all loan information This company preys on veterans (which is horrible) and they cannot deliver the promises that they make Filing a complaint Stay away at all costs

Don’t do business with these peopleThey say they can do your loan from the beginning and throughout the process then bam! Two days before closing, they can’t do my loanDoesn’t seem like I’m the only oneWhat a waste of months and effortI’d give them a zero start if possibleI also pretty much did most of the elf work myself as wellTerrible communication throughout the process as wellNot professionalDon’t like to respond to urgent messages, emails, calls text, etchardly acknowledges communication by me(borrower) then responds with a message saying that I am sending to many messagesWell if they would respond the first time, then I wouldn’t try to keep contacting them do time snemstive materialBad businessDon’t do business with themI was being loyal to them because I was giving a veteran whom worked there my businessI regret it nowLesson learned, I was burned

I recently worked with Federal Savings Bank to obtain a mortgage on a new home that would serve as my primary residenceThe new home was a foreclosure where utilities had been turned off for more than a year, causing habitual flooding in the basement that damaged the home's mechanicals (furnace, etc.), causing the REO owner to not turn on utilities for an inspection/appraisalThis situation is what steered me to The Federal Savings Bank (TFSB) in mid-December with the promise of a Construction/Portfolio loan that would allow for a purchase without utilities being turned onI received constant updates/emails from several emails who constantly referred to themselves as "ROCK STARS" and AWESOME and that my loan was proceeding alongI inquired if there were minimums to the construction loan or minimum amounts of work that needed to be completed, each time being told there was notOur closing was scheduled for 1/24/On 1/16/17, I received a call that their loan committee had de

I owned my first home when I was 25, and owned it for yearsI thought that selling it, just like buying it, would be a nervous, exciting and joyful moment that I would treasure foreverThe Federal Savings Bank in Lawrence MAmade my experience horrible, unforgettable, frustrating and stressfulNot only did they display unprofessionalism by giving us unrealistic timeframes and closing dates, but they were not transparent in their information sharingThroughout the whole process my realtor had to demand answersAt times reaching out to multiple partners involved in the situationThankfully, they were able to get their affairs in order and we did not have to start the process over with a new buyer, but I was willing to do so because they were not taking us seriously and were uncaring about our situationIf you want a positive customer experience, a bank that offers you transparency and peace of mind when you’re buying or selling a home do not do business with the Federal Savings Bank in Lawrence MAAlthough the memory of selling my house will forever be tarnished, I thank God for a great realtor that fought to get answers and provided full transparency regarding the situation

Very very rude personnel at this bankMy wife and I were talking to the employee there about possible mortgage consolidation and I wanted to understand more details on it, because I did not think terms were that attractive after allFirst, the sales person repeatedly told me that he does not want to speak to me but just wants to speak to my wife insteadThen, we told him we need to think about it a bit more and we don't have time to talk right now as we have to go somewhere, so we can may be talk again in a few daysSo he then cursed me and said: "what's your problem *** Even after I hung up the phone he called or more times asking to speak to my wife againNeedless to say, I cursed him back and told him not to ever calls us again

Initial Business Response /* (1000, 8, 2015/08/07) */
A letter providing a refund in the amount of $was sent to Mr*** on July 17, The Federal Savings Bank now regards to this matter as closed

Every mortgage is different and the process involves a number of moving piecesThe key is having great people every step of the way, and the Federal Savings Bank does just thatRates and fees are important, but service and communication are the most critical and this bank excels at both

On October 18, 2016, I responded to an offer for a VA Streamline loanOn October 19, 2016, we were contacted by someone who identified himself as Brandon *** Vice President, an started the loan process, including running our credit reportsMr*** also sent us an email telling us that were the ideal candidates for the described loanWe completed a loan application, and expected to hear from him the next daySince then we left multiple unanswered telephone messagesOn November 12, 2016, I sent Mr*** and email request the status of the loanNo responseToday, December 17, 2016, we received an email from Mr*** "touching base" with us and telling us that he will assume we aren't interested if he doesn't hear back from us within hoursWe responded by reminding him of the above and told him that we hope he didn't treat other 100% service-connected, wounded in combat veterans, like he treated usThis was a really bad experience and a waste of our timeI never write reviews and would not have written this one had Mr*** not sent today's email, pouring salt in the wound he inflicted

They did what they said they'd do and moreI was incredibly skeptical of the entire process, but at no time did they do anything other than what was promisedJared *** went above and beyond to answer all my questions, sometimes repetitively, with patience and knowledge

Ok for ink toner cartridges, but I ordered a cabinet and got the bait and switch I specifically told them the model number I wanted They came back with an offer for the same model of a different color and I got a flimsy substitute with no keys for a locking cabinet Very disappointed The order was over a month late, because it shipped to the wrong place and when I asked for remedy, I was told that I got exactly what I ordered and that they had sent a picture for me to approve I always work with model numbers and not pictures, so I am pretty livid right now It takes them days or weeks to answer and then it's lots of excuses and giggles and no solutions Don't buy from them unless you are completely willing to lose your entire investment on what you order