The Federal Savings Bank

I submitted a complaint about this company and just learned that they changed their name from *** ***, but the owners are the same, probably because of the lawsuit on their previous businessThey seem to be taking advantage of veterans still

Hello,
I am very upset of the way I was treated and my file was handledI am extremely dissatisfied with the service provided by The Federal Savings BankI feel like I have been laughed at the whole time since the beginningThey are not serious peopleYesenia ***, loan officer, is the worst experience we have ever had in a process of purchasing a homeThis is my third experience in purchasing and my wife also owns so she has been through this as wellWe agree that she thinks we are isFrom the beginning everything was wrongWe provided information over the phone trusting them since our realtor had recommended themIn order to speed up the process I stopped by an office in Cicero to drop off the tax returns for them to be copied and a lady in gym clothes opened the door and took the papers, made copies, gave them back and said thank youThe pre-approval was done with estimated numbers, not realThere was a lot of discrepancies in the paperworkThere was typos, wrong forms and informationThat’s when I demanded to meet in person with Yesenia ***Since I had a bad feeling about thisWhen meeting I realized she was the lady in gym clothesShe didn't even bother to introduce herself to me when dropping off the papersI was her customerShows how little she cares about the people bringing food to her tableIn the meeting we explained all our concernsIncluding the one where they have put me as a US CITIZEN which I am not and could have affected me since I am in the process of getting my green cardAlso she had me as renting when I ownIncomes, employment information and other things were wrongI was very concerned and though of this at what happened to the market years ago when all these lenders did these exact same things and did fraudsI did not want to be a part of thisShe assured it would get corrected and will be more careful with our fileDuring the meeting she offered to include insurance in escrow to which we declinedWe expressed that we would choose our own and pay separately like we do for our other propertiesShe totally ignored that as wellAfter that meeting we were hoping that everything would go betterBut there was no communicationI had to be calling or emailing to find out updatesMy realtor, Clemente was giving me more information that my lender herselfI, the customer was more active than she wasIt was just taking too longI just got tired and called the Bank directly and asked for a different loan officerI demanded that I wanted nothing to do with Yesenia ***That if it was not granted I would switch bankThat same day before I called, I went to *** and asked for information because I was ready to switchThey thought the whole thing was weirdThey asked me if I had the Loan Estimate that by law I had had received days after signing contractRight there I realized I never received itTwo days after we started dealing with Zoila *** things got betterHowever, there was things that were out of her reachI asked Zoila for the Loan Estimate and she sent it to me saying it was sent to me on a certain dateI checked all my emails and I had never received itZoila explained that the reason why it was taking so long was because they did not know about the purchase of a *** franchise my wife and I madeI explained that we told Yesenia in our meetingShe just did not pay attention like many other detailsA couple of times after I have noticed that there has been emails involving Yesenia ***, once again I asked she was not involved and I was told she had nothing to do anymoreClose to closing the deal I read a thread of emails in which she is involvedAnd got me more upsetI have been lied toTo top it off that day we found out that she had included a policy of insurance for us when I specifically told her we didn't need or wantThat we would take care of itI have already had and shared and estimate from our rep from ***I was also told that the Closing Documents were not ready because the documents that they needed were received after the cut off timeAnother reason for me to be upsetI was sent the documents the day before ThanksgivingI told Zoila that I would not be able to send them on time since I got them late and I was at my business and my wife at home sickThat I would only make an effort and rush if it would still be received and processed that same dayIf it wouldn't make a difference and still be processed Friday I would waitWe agreed that there would be someone waiting for the documents until 4:30pmI left my business unattended to drive from downtown Chicago to Cicero through traffic of people leaving the city for the Holidays which was over an hour just to get a signature from my sick wifeThen look for a scanner to send it and then to find out they didn't care to wait after I was told they wouldAll that effort and stress was worthlessYesenia did not care of our wishes and handled our file very disrespectfullyI am very upset, disappointed and dissatisfied with this bankI have been through a lot more stress that I am supposed to be because of themNot only I had a job, a new business to take care of but also people with no respect to worry aboutI am not like this, a complainerBut I really do feel laughed at and will not tolerate itI do not know what kind of people they are used to dealing withI would like to know if there is something we can do and take action against them, the bank and YeseniaI will not let them get away with itThey will not treat people like crap and sell them whatever they wantI found out the rate of my loan days before closing, more than a month afterThat is ridiculousI just want to share this with you and hope that you can overlook their operations to make sure other people do not go through thisI feel like it is a common practice of this bankThank you!

MrRodney *** was outstanding!!

Hello,
I am very upset of the way I was treated and my file was handledI am extremely dissatisfied with the service provided by The Federal Savings BankI feel like I have been laughed at the whole time since the beginningThey are not serious peopleYesenia ***, loan officer, is the worst experience we have ever had in a process of purchasing a homeThis is my third experience in purchasing and my wife also owns so she has been through this as wellWe agree that she thinks we are isFrom the beginning everything was wrongWe provided information over the phone trusting them since our realtor had recommended themIn order to speed up the process I stopped by an office in Cicero to drop off the tax returns for them to be copied and a lady in gym clothes opened the door and took the papers, made copies, gave them back and said thank youThe pre-approval was done with estimated numbers, not realThere was a lot of discrepancies in the paperworkThere was typos, wrong forms and informationThat’s when I demanded to meet in person with Yesenia ***Since I had a bad feeling about thisWhen meeting I realized she was the lady in gym clothesShe didn't even bother to introduce herself to me when dropping off the papersI was her customerShows how little she cares about the people bringing food to her tableIn the meeting we explained all our concernsIncluding the one where they have put me as a US CITIZEN which I am not and could have affected me since I am in the process of getting my green cardAlso she had me as renting when I ownIncomes, employment information and other things were wrongI was very concerned and though of this at what happened to the market years ago when all these lenders did these exact same things and did fraudsI did not want to be a part of thisShe assured it would get corrected and will be more careful with our fileDuring the meeting she offered to include insurance in escrow to which we declinedWe expressed that we would choose our own and pay separately like we do for our other propertiesShe totally ignored that as wellAfter that meeting we were hoping that everything would go betterBut there was no communicationI had to be calling or emailing to find out updatesMy realtor, Clemente was giving me more information that my lender herselfI, the customer was more active than she wasIt was just taking too longI just got tired and called the Bank directly and asked for a different loan officerI demanded that I wanted nothing to do with Yesenia ***That if it was not granted I would switch bankThat same day before I called, I went to *** and asked for information because I was ready to switchThey thought the whole thing was weirdThey asked me if I had the Loan Estimate that by law I had had received days after signing contractRight there I realized I never received itTwo days after we started dealing with Zoila *** things got betterHowever, there was things that were out of her reachI asked Zoila for the Loan Estimate and she sent it to me saying it was sent to me on a certain dateI checked all my emails and I had never received itZoila explained that the reason why it was taking so long was because they did not know about the purchase of a *** franchise my wife and I madeI explained that we told Yesenia in our meetingShe just did not pay attention like many other detailsA couple of times after I have noticed that there has been emails involving Yesenia ***, once again I asked she was not involved and I was told she had nothing to do anymoreClose to closing the deal I read a thread of emails in which she is involvedAnd got me more upsetI have been lied toTo top it off that day we found out that she had included a policy of insurance for us when I specifically told her we didn't need or wantThat we would take care of itI have already had and shared and estimate from our rep from ***I was also told that the Closing Documents were not ready because the documents that they needed were received after the cut off timeAnother reason for me to be upsetI was sent the documents the day before ThanksgivingI told Zoila that I would not be able to send them on time since I got them late and I was at my business and my wife at home sickThat I would only make an effort and rush if it would still be received and processed that same dayIf it wouldn't make a difference and still be processed Friday I would waitWe agreed that there would be someone waiting for the documents until 4:30pmI left my business unattended to drive from downtown Chicago to Cicero through traffic of people leaving the city for the Holidays which was over an hour just to get a signature from my sick wifeThen look for a scanner to send it and then to find out they didn't care to wait after I was told they wouldAll that effort and stress was worthlessYesenia did not care of our wishes and handled our file very disrespectfullyI am very upset, disappointed and dissatisfied with this bankI have been through a lot more stress that I am supposed to be because of themNot only I had a job, a new business to take care of but also people with no respect to worry aboutI am not like this, a complainerBut I really do feel laughed at and will not tolerate itI do not know what kind of people they are used to dealing withI would like to know if there is something we can do and take action against them, the bank and YeseniaI will not let them get away with itThey will not treat people like crap and sell them whatever they wantI found out the rate of my loan days before closing, more than a month afterThat is ridiculousI just want to share this with you and hope that you can overlook their operations to make sure other people do not go through thisI feel like it is a common practice of this bankThank you!

On October 18, 2016, I responded to an offer for a VA Streamline loanOn October 19, 2016, we were contacted by someone who identified himself as Brandon *** Vice President, an started the loan process, including running our credit reportsMr*** also sent us an email telling us that were the ideal candidates for the described loanWe completed a loan application, and expected to hear from him the next daySince then we left multiple unanswered telephone messagesOn November 12, 2016, I sent Mr*** and email request the status of the loanNo responseToday, December 17, 2016, we received an email from Mr*** "touching base" with us and telling us that he will assume we aren't interested if he doesn't hear back from us within hoursWe responded by reminding him of the above and told him that we hope he didn't treat other 100% service-connected, wounded in combat veterans, like he treated usThis was a really bad experience and a waste of our timeI never write reviews and would not have written this one had Mr*** not sent today's email, pouring salt in the wound he inflicted

Don't use this company I was working with an employee who was representing this bank for roughly months in regards to a work relocation Throughout the whole process I was told my loan was progressing and everything was on pace to close on time I came to find out last week, days before closing that my loan was rejected and the employee I was dealing with is no longer with the company! Now I am trying to track down a rejection letter so I can get my deposit back and there is no one around at any branch This is the worst experience I have ever had with any company before and I work in the corporate world Highly discourage anyone from using them

I owned my first home when I was 25, and owned it for yearsI thought that selling it, just like buying it, would be a nervous, exciting and joyful moment that I would treasure foreverThe Federal Savings Bank in Lawrence MAmade my experience horrible, unforgettable, frustrating and stressfulNot only did they display unprofessionalism by giving us unrealistic timeframes and closing dates, but they were not transparent in their information sharingThroughout the whole process my realtor had to demand answersAt times reaching out to multiple partners involved in the situationThankfully, they were able to get their affairs in order and we did not have to start the process over with a new buyer, but I was willing to do so because they were not taking us seriously and were uncaring about our situationIf you want a positive customer experience, a bank that offers you transparency and peace of mind when you’re buying or selling a home do not do business with the Federal Savings Bank in Lawrence MAAlthough the memory of selling my house will forever be tarnished, I thank God for a great realtor that fought to get answers and provided full transparency regarding the situation

Every mortgage is different and the process involves a number of moving piecesThe key is having great people every step of the way, and the Federal Savings Bank does just thatRates and fees are important, but service and communication are the most critical and this bank excels at both

I recently worked with Federal Savings Bank to obtain a mortgage on a new home that would serve as my primary residenceThe new home was a foreclosure where utilities had been turned off for more than a year, causing habitual flooding in the basement that damaged the home's mechanicals (furnace, etc.), causing the REO owner to not turn on utilities for an inspection/appraisalThis situation is what steered me to The Federal Savings Bank (TFSB) in mid-December with the promise of a Construction/Portfolio loan that would allow for a purchase without utilities being turned onI received constant updates/emails from several emails who constantly referred to themselves as "ROCK STARS" and AWESOME and that my loan was proceeding alongI inquired if there were minimums to the construction loan or minimum amounts of work that needed to be completed, each time being told there was notOur closing was scheduled for 1/24/On 1/16/17, I received a call that their loan committee had de

Stacy *** was very professional, compassionate, and supportive to our needsI would highly recommend her to anyone who is looking to purchase a homeFor being a first time home buyer,she explained everything to me and answered any questionsShe answer everyone of my phone calls and got back to me in a timely mannerStacy *** was very loyal and always willing to help

We had a fabulous experience with Keith from the Federal Savings BankThe process was easy and there was great communication the entire time!

I had a very rude experience with an individual from your bankAfter repeatedly telling him I was not interested in a new loan (VA)he proceeded to continue with its not a loan...again said I was not interested and finally hung upHe then called me back two more times, once on his personal phoneHe then started yelling at me, telling me how rude and disrespectful I wasThis is not good practice for your bank and if I did want to finance a loan through you, I would no longer care to because of the harassment I received at the hands of your representative

Please see attached.

Please see attached.











2/6/2017

Each week I receive one or two "Notices" from The Federal Savings Bank. This has been going on for months now. The "notice" looks like it's coming from the government or from the VA about my mortgage telling me that I qualify for their VA benefit program. The "notices" come with no return address on the envelope and attempt to look official. The thing is my mortgage is already a part of the VA benefit they are offering. Only by reading the small print can you tell this isn't coming from the VA which may mislead people. I also feel that I'm being harassed since they won't stop sending me these "notices" and several in a week at that.

We have been receiving non-stop mailers from The FSB since moving in to our new home. Finally, on May 27th, 2016 I demanded they not contact anyone at the address they had on file. No reply to my e-mail. I know I had contacted them earlier about their business dealings and they were quick to reply (thinking that I was interested in doing business with them.) Since the e-mail was not business related, they disregarded my request and sent more. I sent 2 more e-mails and those are most likely still being ignored. No common courtesy for those who want to be left alone. They only want your money!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Marc [redacted]

The Federal Savings Bank representative [redacted] handled our mortgage application locally, all documents were uploaded electronically, which was extremely fast and efficient. We were informed of the status through each phase and were cleared to close within a 3 week timeframe. This was by far the most streamlined mortgage loan I have ever obtained and the service was incredible, would not hesitate to recommend [redacted] or Federal Savings Bank to anyone applying for a mortgage.

I, like D.G. who posted on 9/7/2016, also contacted The Federal Savings Bank ("TFSB") and dealt with D.D. there. As a Veteran, I thought my husband and I would be safe refi'ing with them as allegedly TFSB is Veteran owned and operated. Also, I had spoken with D.D. approximately seven months prior about refi'ing but found out I needed to complete my VA disability compensation for my rating. I got that done and contacted D.D. to get the ball rolling. D.D. quoted me the same rate as before and I told him to lock us in. I later found out that he had not locked our rating in and long after completing our application we learned that while esigning the application, we missed noticing that our rate was marked as floating. Something we were not informed of, did not know about and have since learned. In the meantime, we knew our loan was being worked on because our employers had been contacted and we were contacted by the appraiser. After our appraisal was done, I still had not heard anything from anyone at TFSB, a month had gone by. So I started contacting them. To make a long story shorter, when I finally touched base with D.D. I learned about the floating rate and that the rate we wanted was gone. Another man, R.F. got involved after that and was no better than D.D. The gist of their side of the story is that we resigned the document that stated our rate was floating, it did not matter that I had instructed them to lock it in. In emails, both D.D. and R.F. admitted to the wrongdoing but because we resigned that floating rate document they basically told us too bad and TFSB refused to reimburse us for the wasted appraisal and pest inspection. D.D. also admitted in an email that TFSB knew rates had been rising. Even with that, no one at TFSB looked out for our best interests and contacted us, for over a month. I believe we were profiled by TFSB for our income and that they were purposely conniving us to try to give us a higher rate for more money. TFSB is very shady so consumer beware.