Joseph K arrived after a call to tell us he was on the wayI had called at 8:AM and he arrived by 11:ImpressiveHe was efficient and thoroughI was pleased that he checked the entire system before leaving
Bud Anderson Heating and Cooling was supposed to come and do a maintenance on my two units for my house on 7/26/The arrival time was set between Noon and 2:pmI was told the technician would call me about minutes before he would arrive I cleared out my schedule so that I was available for this service callI pay a monthly charge every month to have this maintenance and upkeep done on my system so this is not a one off expectation At 1:pmthe service tech called me and in formed me that he would be arriving in the next to minutesI informed the technician that his arrival time was between noon and 2:pmNot afterI then informed him that I had other things to get done that afternoon for my own employment and would have to cancelI also told the technician to have the home office call me the next day to reschedule It was less than three minutes when a representative from the company called meShe took a condescending tone with me when she explained I was being unreasonable since the arrival time was between and 2, and her technician was only going to be 5-minutes lateAnd that I should know that it would take longer than a few minutes to do the service regardless of when they would arriveI then informed her that I too had work to do that I had pushed back into the day and I was not pushing it back any further to accommodate her technician or her companyI also informed her that I had places to be for my own job and that I would expect a call the next day As of this writing it is about 3:on the 27th I have received no call to try and reschedule this appointment But I have received an e-mail wanting a review of the work they did (didn't) do This is no way to run a company and to treat the people who are actually writing a check to youJust as in my company, if I have a deadline, I have to do my damnedest to meet itIf I cannot meet that deadline then I have to be the one to stand up and explain to a client or my boss why I can't meet it As of this writing, I will probably be looking for a new A/C company to service my systems since your company could give a rat's as about your clientèleI am sorely disappointed in the service and communication from this company and any business that feels that it is my duty to write a check to you simply because you are in business might want to reconsider your stance, because I will no longer write a check to you I hope that you treat your other clients better than you treat meUnderstand that I will not be sending any business your way
The service technicians always arrive on time and are very efficient in their work The work areas are cleaned up and returned to when they are finished
The representative was prompt, arrived as promisedSeemed professionalGave good, fair and reasonable adviceHe suggested I may need to replace the fan in the near future, he offered to replace it now but did not press me to do that This is consistent with my experience with this company in previous visitsA very good, professional company
Great service and attitude I received today from Nick Sat Bud Anderson Heating CoolingI will be requesting that he becomes my dedicated tech on all future scheduled calls I believe if the public had the opportunity to experience his dedication to the customer and service, they would not be afraid of being charged for something they did not need or want Brought back my confidence in this company and will continue to do business with them
Scheduling was easyArrived at the appointment time Found a problem to repair under warranty Always friendly and courteous Consistently pleased with their work, have used BA over years
We have been customers of Bud Anderson for many years and have had nothing but good service from their service reps and technicians I would highly recommend this company to anyone who needs A/C or heating work
As usual I was very pleased with the help and service that Stacey provided It is nice to have the same service person for over years and it speaks well of the company that the employee has stayed with them
I would like to thank Bud Anderson for sending a person in a timely fashion to repair our A/C My husband has Copd and needs the air conditioner to work in this hot and humid weather Both Miranda and who took our call and Devaan were professional and friendlyDevaan diagnosed the problem within a couple of minutes of his arrival and proceeded to fix the problemVery fast and efficientWe have used Bud Anderson for the past few years and are always pleased with their work
very trustworthy , know their stuff , always courteous , show up on time Different technicians have been to our home over the years and its always a professional experience Would highly recommend them
Devann did a great job explaining everything to me He was here over an hour and a half and did a very thorough job with my bi-annual tuand ac cleaning I think Bud Anderson is a wonderful company and have gotten family members to sign up for their club membership
Dan and John installed a furnace and air conditioner at my house today (4/16/2016)They were professional, courteous and they left the work area clean Job well done! Thanks!!
Phillip was very professional He explained the work he was going to do and answered all our questions He was very neat in the work he was doing Very good job
I had Bud Anderson perform the yearly tuneups on the furnacesJannine Bwas very nice on the phoneJoseph K., the technician, was very prompt and courteousHe explained things very clearly and took the time to answer all of my questionsI would recommend him!
Had to leave the house unlocked which I do not usually do So I had faith in TechDavid Nto take care of things Heather Cin the office was very helpful in making the arrangements I just read the service report and found it very specific Thanks to the great employees of Bud Anderson for a great service call
Total scam artists!! Said of my units were shot and needed replacing for a cost of $40,Got second opinion and got units fixed for $!! We're charging $for pound of freon2nd company charged $per poundOne unit they said was shot had the breaker tripped and was not even runningHad cobwebs on it so it was never even testedHave to have unit running to test it but I was told it was shotIt just needed some freonunits just needed freon and 3rd unit needed blower motor for a grand total of $which included parts and laborTHESE PEOPLE ARE TOTAL SCAM ARTISTS!! THEY WILL LIE TO YOUR FACE!! NEVER USE THESE PEOPLE THEY CAN'T BE TRUSTED!! They said everything was falling apart and were outdated units2nd company said units were in great shape and were hi-quality equipmentBud Anderson Heating and Cooling are total rip-off scam artistsDO NOT LET THEM AROUND YOUR EQUIPMENT!! Worst case of total crookedness I've ever encountered in dealing with a local business!!! These people need to be shut-down!!
We have been customers since the mid 90s, and have always had the best of serviceWe have had the same technician almost every time, which we appreciate Steven knows our equipment, and we feel comfortable that he will do what's bestAmber is professional on the phone, and helpful in setting up an apptthat fits our skgIt seems that there is little to no turnover thereHappy employees, happy customers!!
Great friendly service
Joseph K arrived after a call to tell us he was on the wayI had called at 8:AM and he arrived by 11:ImpressiveHe was efficient and thoroughI was pleased that he checked the entire system before leaving
Bud Anderson Heating and Cooling was supposed to come and do a maintenance on my two units for my house on 7/26/The arrival time was set between Noon and 2:pmI was told the technician would call me about minutes before he would arrive I cleared out my schedule so that I was available for this service callI pay a monthly charge every month to have this maintenance and upkeep done on my system so this is not a one off expectation At 1:pmthe service tech called me and in formed me that he would be arriving in the next to minutesI informed the technician that his arrival time was between noon and 2:pmNot afterI then informed him that I had other things to get done that afternoon for my own employment and would have to cancelI also told the technician to have the home office call me the next day to reschedule It was less than three minutes when a representative from the company called meShe took a condescending tone with me when she explained I was being unreasonable since the arrival time was between and 2, and her technician was only going to be 5-minutes lateAnd that I should know that it would take longer than a few minutes to do the service regardless of when they would arriveI then informed her that I too had work to do that I had pushed back into the day and I was not pushing it back any further to accommodate her technician or her companyI also informed her that I had places to be for my own job and that I would expect a call the next day As of this writing it is about 3:on the 27th I have received no call to try and reschedule this appointment But I have received an e-mail wanting a review of the work they did (didn't) do This is no way to run a company and to treat the people who are actually writing a check to youJust as in my company, if I have a deadline, I have to do my damnedest to meet itIf I cannot meet that deadline then I have to be the one to stand up and explain to a client or my boss why I can't meet it As of this writing, I will probably be looking for a new A/C company to service my systems since your company could give a rat's a
s about your clientèleI am sorely disappointed in the service and communication from this company and any business that feels that it is my duty to write a check to you simply because you are in business might want to reconsider your stance, because I will no longer write a check to you I hope that you treat your other clients better than you treat meUnderstand that I will not be sending any business your way
The service technicians always arrive on time and are very efficient in their work The work areas are cleaned up and returned to when they are finished
I was pleased with my service todayI appreciated the reminder calls and Leo was very prompt, courteous , and knowledgeable
The representative was prompt, arrived as promisedSeemed professionalGave good, fair and reasonable adviceHe suggested I may need to replace the fan in the near future, he offered to replace it now but did not press me to do that This is consistent with my experience with this company in previous visitsA very good, professional company
Great service and attitude I received today from Nick Sat Bud Anderson Heating CoolingI will be requesting that he becomes my dedicated tech on all future scheduled calls I believe if the public had the opportunity to experience his dedication to the customer and service, they would not be afraid of being charged for something they did not need or want Brought back my confidence in this company and will continue to do business with them
Scheduling was easyArrived at the appointment time Found a problem to repair under warranty Always friendly and courteous Consistently pleased with their work, have used BA over years
We have been customers of Bud Anderson for many years and have had nothing but good service from their service reps and technicians I would highly recommend this company to anyone who needs A/C or heating work
As usual I was very pleased with the help and service that Stacey provided It is nice to have the same service person for over years and it speaks well of the company that the employee has stayed with them
I would like to thank Bud Anderson for sending a person in a timely fashion to repair our A/C My husband has Copd and needs the air conditioner to work in this hot and humid weather Both Miranda and who took our call and Devaan were professional and friendlyDevaan diagnosed the problem within a couple of minutes of his arrival and proceeded to fix the problemVery fast and efficientWe have used Bud Anderson for the past few years and are always pleased with their work
very trustworthy , know their stuff , always courteous , show up on time Different technicians have been to our home over the years and its always a professional experience Would highly recommend them
Devann did a great job explaining everything to me He was here over an hour and a half and did a very thorough job with my bi-annual tuand ac cleaning I think Bud Anderson is a wonderful company and have gotten family members to sign up for their club membership
Dan and John installed a furnace and air conditioner at my house today (4/16/2016)They were professional, courteous and they left the work area clean Job well done! Thanks!!
Great company to do business withTechnicians were friendly and courteous
Phillip was very professional He explained the work he was going to do and answered all our questions He was very neat in the work he was doing Very good job
I had Bud Anderson perform the yearly tuneups on the furnacesJannine Bwas very nice on the phoneJoseph K., the technician, was very prompt and courteousHe explained things very clearly and took the time to answer all of my questionsI would recommend him!
Had to leave the house unlocked which I do not usually do So I had faith in TechDavid Nto take care of things Heather Cin the office was very helpful in making the arrangements I just read the service report and found it very specific Thanks to the great employees of Bud Anderson for a great service call
Total scam artists!! Said of my units were shot and needed replacing for a cost of $40,Got second opinion and got units fixed for $!! We're charging $for pound of freon2nd company charged $per poundOne unit they said was shot had the breaker tripped and was not even runningHad cobwebs on it so it was never even testedHave to have unit running to test it but I was told it was shotIt just needed some freonunits just needed freon and 3rd unit needed blower motor for a grand total of $which included parts and laborTHESE PEOPLE ARE TOTAL SCAM ARTISTS!! THEY WILL LIE TO YOUR FACE!! NEVER USE THESE PEOPLE THEY CAN'T BE TRUSTED!! They said everything was falling apart and were outdated units2nd company said units were in great shape and were hi-quality equipmentBud Anderson Heating and Cooling are total rip-off scam artistsDO NOT LET THEM AROUND YOUR EQUIPMENT!! Worst case of total crookedness I've ever encountered in dealing with a local business!!! These people need to be shut-down!!
We have been customers since the mid 90s, and have always had the best of serviceWe have had the same technician almost every time, which we appreciate Steven knows our equipment, and we feel comfortable that he will do what's bestAmber is professional on the phone, and helpful in setting up an apptthat fits our skgIt seems that there is little to no turnover thereHappy employees, happy customers!!