The Nerd Cave LLC

The order was refuned on October 10, 2016 at 7:21am to the M[redacted] ending in [redacted]

I went on line July 5th to purchase my Brother some presents for his upcoming big 30 Birthday.
He is a [redacted] fanatic so I seen The Nerd Cave promoted on [redacted] and I thought I had hit gold, I should have known it was too good to be true.
I ordered over $200 worth of merchandise, First off I should have checked to see there was no phone number to call for their business to check status or to file complaints. Number 2 They don't have it written anywhere that they take up to 3 weeks to make some of their items and don't have any practice of charging you for Said items when they go to ship, no they take the money then leaving you penniless while you are making due because you wanted to get good gifts for someone. Then the hammer drops when you are a week in and 12 emails deep with nothing written back. Finally I had to go on their site and register for an account which they didn't say you had to do that since they had the Check out as a guest option available (I have had identity stolen before so I am really cautious about where I store my info). Finally get an email back which looked like it was written by a robo-email address, stating that thank you for your latest email, you should receive your items within the next 4 to 6 weeks, due to having to make some of the Canvass art from scratch, I was upset but I wanted the best so I understood that part, but 2 T-Shirts and a double edged [redacted] knife that takes nothing to ship that out over night or at most 3 to 4 business days, well I got 1 of the T-Shirts 3 weeks in, Got an email 3 1/2 weeks end that they were going to partial credit me for an item (which they didn't tell me what it was I had to send 9 other emails to pry that out of them) while finally learning that the other T-Shirt I ordered was the item they refunded me for as they have not produced it in 2 years. I went back to their website and sure as hell they had that same item on the front screen up for Sale and it was cheaper than what I paid for it, I paid $29.00 for it and they were selling it supposedly for $21.00 as you can guess I was super mad, so I sent them 4 other emails with screen shots proving they were false advertising and they state oh we are terribly sorry we will email our supplier and have them take it down immediately.
Well I found out right then that they are the Store Front they order these products from someone who orders them from someone who orders them from someone else which begs the reasoning and explains why they don't have a phone number set up anywhere to call.
Now here we are on Week 4 and I am still no where with the [redacted] Knife, and the 2 Canvass wall art sets.
I just wanted to put this out there to help save anyone else who reads this from EVER buying anything from this pathetic excuse for a business.
If I can help just 1 person that makes me feel better and makes it all worth it in the end.

Do you have an order number? I can't find your order by the email or name provided.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The order has been refunded and shipped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The order was cancelled in full.

The Nerd Cave said they would ship the order within 2-4 weeks. Week 4 comes and I have to reach out to them to get a status on the order. Recieved an email a day later saying "they were busy" and my order was pending without any ETA of delivery. This happens for 2 more weeks until at week 7 I finally requested a refund because the order STILL HAD NOT SHIPPED. This is a printing company, it should not take 7 weeks to ship an order.

So I placed my order on Aug 5th. It is now Sept. 15th and I have not received order. They said that my order was lost in shipment. I gave them my number numerous times and no one has yet to call me. The names Mike and Vita are the ones that are sending me emails. I'm beginning to think I'm being scammed. They said it would take 2-4 weeks for delivery and it's way passed that. I'm just getting the run around and I'm truly feeling like this is a fake site and if so persons responsible should be penalized and arrested. This was a father's day gift and it's hurtful to have this done to you. I'm beyond upset and I want ANSWERS and RESULTS ASAP.

I ordered a five piece canvas set from the need cave and waited the "necessary" 4 weeks for printing and delivery. After not even receiving a shipment confirmation email I got quite frustrated and emailed their support. They finally decided to tell me the product I ordered was out of stock after 4 weeks of just holding onto my money. Very unorganized, very unprofessional. No stars deserved for ignorance.

The order was refunded on  September 22, 2016 at 1:27pm

I apologize. The refund was issued to the MasterCard ending in 6886 on Spetember 28th.

Revdex.com:
I have reviewed the response made by the business in    reference to complaint ID [redacted] and find that this was very helpful. Thank you, I am looking foward to getting my refund. resolution is satisfactory to me.
Sincerely,
[redacted]

We deeply apologize for your experience with us. We have refunded your order and shipped it.

This order was canceled and refunded on October 5, 2016 at 1:01pm to the MasterCard ending in 8430.

Hello [redacted], we have learned our mistake and that is why we are not accepting new orders at the moment. Also, if you could provide your order number, I could check when your refund was processed.

The order has been refunded. Unfortunately we can not ship a replacement since we are in the process of shutting down.

The order was refunded on September 21, 2016 at 11:46am

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]nd find that this resolution is satisfactory to me.
 Thank you Revdex.com for your assistance!!!!!!!
Sincerely,
[redacted]

Complaint: 11[redacted]
I am rejecting this response because:
Sincerely,
[redacted]