The Nerd Cave LLC

I placed my order mid-July and was told to expect my item in 2-4 weeks. I i quired at the 4 week mark and was told there was a overwhelming demand and production was a little behind, and that I wod receive it within 2 weeks. Obviously it didn't come. I inquired again and was told it was shipped and got lost (I never received the shipping confirmation, so it sounds like crap). Was told they could have a replacement printed and to me within 2 weeks. I inquired after 2 weeks and was told my order was processed and to expect it in 2-4 weeks. [redacted]?! I said no way, I've been waiting 8 weeks already. They responded that it was printed and in the queue to be shipped. A week later and nothing, so I requested a refund. Was tomd my order was processed and to be patient. I said no, it's been more than 2 months, process my refund. No response. So 3 months after placing my order, I have no money and no item.

I had ordered an r2d2 3D night light back at the end of August. It said it would take 4-6 weeks to receive,which I thought was fine as it gave plenty of time to get here for my boyfriends birthday. It is now October and I still have not received anything. I tried calling but their recording says no support agents available. It took me to send an email for them to tell me they were out of stock and I would be getting a refund. I told them this is not acceptable as I had ordered this item almost 2 months ago! They stated they were sorry but they cannot send me the canvas I had ordered. I told them I did not order a canvas and now I'm just getting the run around and constant apologies and statements that I will be getting my money back, which I still have not seen!!!!!!

I am having the same issue as everyone else on the site. Ordered product and can not contact the company. No shipping confirmation or order confirmation at all. SCAM! That was a large portion of my son's Christmas present.

The order has been refunded in full

Unfortunately, we have received a chargeback, and can not issued a refund. However, if the chargeback is cancelled, we will gladly refund the order while it is shipped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me as long as I receive the full refund from Nerd Cave. As stated in the complaint, they were only going to provide a much smaller discount.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and while I wholeheartedly disagree with their business ethic and their absolute lies even in their response to you (shipping took two months and then was sent 2 day expediated shipping from a factory in the [redacted]t), a chargeback was initiated through [redacted] and a refund has been initiated on their business end, after 3 full months of debating and bickering with Vita, the hero of The Nerd Cave. I would also like to mention that this company, to avoid their formal complaints by YOU, their local Revdex.com, has rebranded as [redacted]r. I suppose you need this last line, so fine, I find that this resolution is satisfactory to me. 
Sincerely,
Robert Bigley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I checked with my credit card company and the credit is there.
Sincerely,
[redacted]

The order was refunded on September 25,...

2016 at 6:10am

Good Day. Here is your tracking number [redacted]
sans, sans-serif;">[redacted] . As an apology for the long wait I have refunded 15%.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I received a credit to my credit card from Nerd Cave. No item has been received yet Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The Nerd Cave posted an ad for a 5 part canvas on [redacted]. I was greatly interested in their products. I have been waiting for my product since June. I have sent four emails, to which the firm has only replied to one. I have called, but each time an automated service answers asserting that no one is available. I am not sure that The Nerd Cave will actually ever deliver my product. In any case, find a better firm.

The order has been refunded and reshipped. We apologize for the inconvenience.

Your order has been cancelled and refunded. We apologize for the issues you have faced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm currently waiting for the refund to appear into my...

bank account. I have received an email stating that I would be refunded. 
Sincerely,
[redacted]

Complaint[redacted]
I am rejecting this response because:
after three months I finally get the item and it was not what I ordered so now I requested full refund.
Sincerely,
[redacted]

Your order was cancelled and refunded on October 23, 2016 at 3:54am

Complaint: [redacted]
I am rejecting this response because:
the product looks nothing as described on the Nerd cave website nd I requested a full refund multiple times and no longer wanted the product.
Sincerely,
[redacted]
Michael Austin

We deeply apologize for the inconvenience.