The Powerboard

I rejected the company's response days ago Nothing has been done I am curious as to what the company claims they have done to resolve ?Sent from my iPhone

Hi,My name is Jared with ThePowerboard.com in regards to customer complaint [redacted] We have reached out to the customer a couple times so that we can resolve their issueOnce we are able to get a hold of him we will certainly do what we can to take care of themPlease let me know if you need any further information.Thank you,JaredPowerboard

Dear Revdex.com I still am in disputer with this vendor I did intact get a call from a company representative finally, who was very courteous The resolution that I agreed to was that Powerboard would ship out overnight a brand, new PINK Powerboard to replace the exact board that wasn't working It has been days since our conversation and I have NOT received the board I have since called, and sent an email Neither my phone call or email has been returned.So, I am still in dispute waiting for the NEW board to be sent.Thank you [redacted] ***

Again we appreciate your patience during this process Your return shipping labels have been sent and a team supervisor has returned your call Once you ship and we receive your boards they will be evaluated for the recall Thank you, PowerBoard Support

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I am keeping the board since we had it fixed locallyI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] ,We apologize for any miscommunication The "Recall Replacement" Boards are not brand new boards, but are certified UL replacements in a similar or better condition than the board you sent in We would be happy to process refund You will receive a return shipping label today, once we confirm the board is in transit your refund will be processedThank you,PowerBoard Support

I purchased a Powerboard online through powerboard.com and in light of recent problems with other devices that are similar (I.eThe devices caught on fire although not a powerboats brand) I tried to return the itemThere is a no return policy according to customer serviceThis information was not displayed on any documentation, etcIn this day, it seems as if a company has something to hide when not displaying such crucial informationI ordered through the manufacturer's site and not Amazon so I could receive the warranty in case something malfunctionsI guess I have learned my lesson to not support local USA businesses that are not AmazonI would not support or purchase from this business

Dear [redacted] ***,The PowerBoard that you sent in for replacement does not qualify for the recall An noted in the recall process: "You must return your Powerboard in working condition to be eligible for this recall If your board has been damaged due to abuse or misuse we will not be able to replace your board." PowerBoard received your board literally broken in half, disqualifying it for the recall process If you have further questions please contact our Support team.Sincerely, PowerBoard

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved If I have any more issues I will let you know Regards, [redacted]

Justin M [redacted] purchased his board USED on Craigslist, as he stated in his complaint When Justin contacted PowerBoard our Customer Service Representative explained to him that the limited warranty extends to the original purchaser with proof of purchase only and offered alternative options to have the board repaired He chose not to send the board in for repair We directed Justin to our website so he could obtain correct Warranty information It’s unfortunate that he purchased a non working used board and may want to contact the seller directly to resolve this issue Below is our Warranty posted at [redacted] WARRANTY This POWERBOARDTM is warranted to be free of defects of material or workmanship for one year from the date of original retail purchaseThis limited warranty extends to the original purchaser with proof of purchaseIf any component of this product proves de­fective, repair or replacement with the same or equivalent product will be made without chargeWarranties do not apply when products are not used in accordance with the included instruction manual, or in cases of misuse or abuseFor more information, see [redacted]

Customer was sent a brand new board on 1-10-with tracking number: [redacted] Suppport

Hi,My name is Jared with ThePowerboard.com in regards to complaint # [redacted] We have reached out to the customer and have provided a resolution to their issuePlease let me know if you need any further details.Thank you,JaredPowerboard

Mr***,We apologize for the delay To expedite the process an agent will send your shipping label via email today 9-9-which will include any further instructionsThank you for your patience during this recall process [redacted]

July of this year they have been messing around with our two power boards poor poor business now they have our boards since October and we have nothing, merry Christmas we are out our money and boards,won't do anything they say there going to do? For them what would you like me to tell my young boys????

Dear [redacted] ,We are very sorry to hear of these issues, it is unusual that the board is not functioning properly after these repairs Your board should bring years of enjoyment Our goal is that you are 100% satisfied so a Supervisor will contact to you today to provide options to ensure you are satisfiedThank you for allowing us to resolve this issue! PowerBoard Support

Hi,Thank you for your emailDue to the post-holiday season we are currently experiencing a high number of calls and emailsAs a customer, you are certainly important to us and we would like to help resolve any issues or answer any questions you may havePlease review the following for common questions: Board is not responding correctly In this case, the best first step is to try and calibrate your boardPlease follow these instructions in order to calibrate: Make sure the Powerboard is turned off Press and hold the On button for seconds or until the lights begin flashing every few seconds Let go of the On buttonIt is now calibratingPlease allow it to calibrate for at least seconds Turn the board off and then on once moreHopefully that has helped with the issue Board is shakingSometimes the board can shake when you are learning how to rideOnce you become more familiar with controlling the board, it may begin to shake lessPlease also make sure the user weighs at least lbsIf the user is less than lbsthe sensors may not work properlyIf the user is less than lbsyou may want to wait for the user to grow into the board a bit moreOnce they weigh a bit more, the board will work as designedI hope these tips have helpedIf you are in need of further assistance please contact us at [email protected], The Powerboard Team

***, We apologize for the delay Your Powerboard photos have been verified and you will be contacted on 1-12-to verify your address, at which time we will also send you the Return Shipping label Our goal is to get you riding again as soon as possible!Thank you for you patience and understanding, PowerBoard Support

I will not drop this case until the business ships the defective recalled replacement to me It is too easy to drop a case with a simple responseShipping the label is not the same as receiving the replacementPlease keep this complaint open until it is actually taken care of in a timely fashion

[redacted] ,We apologize for the delays during this recall process Your recalled board has been received, the board has been approved for replacement and your new board will be shipped out Monday October 3rd The shipments leave our warehouse around 4:pm and will then be in route One of our Customer Service Reps will send you tracking information via email as well to help you track the timing of your package You will need to sign for the board when it arrivesAgain we apologize for the delay and appreciate your patience during this busy timeSincerely,Team PowerBoard

Hello [redacted] ,We apologize for the issues with this board A supervisor will be contacting you today to expedite a replacement Our goal is that you are 100% satisfied and I can see that this has been a long process for you Please accept our apology and know that we will make this right for youWe look forward to speaking with you.PowerBoard Support Team