The Powerboard

[redacted], 
We apologize for the delay.  Your Powerboard photos have been verified and you will be contacted on 1-12-2017 to verify your address, at which time we will also send you the Return Shipping label. 
Our goal is to get you riding again as soon as...

possible!Thank you for you patience and understanding, 
PowerBoard Support

In response to the complaint.  PowerBoard has experienced high call volumes due to the recent recall and we apologize you haven't received a response yet. You will receive an email today to start the recall process.  Also please note that the...

recall is for replacements only on qualified boards, refunds are not being provided.

The customer's POWERBOARD was purchased on 12-9-2015 and when it was received to be evaluated, within the Recall process, the board was received broken in half.  The photos that were received prior to POWERBOARD sending a shipping label shows a side view and a top view which has a person holding their foot over the middle of the board covering the exact spot that the board was broken in half.  Because the board is over 2 years old and has been broken in half, it does not qualify for the recall process and is out of the warranty period of 1 year.  We would be happy to provide a $50 discount towards a new UL Certified POWERBOARD as a good gesture.

[redacted],We apologize for any miscommunication.  The "Recall Replacement" Boards are not brand new boards, but are certified UL replacements in a similar or better condition than the board you sent in.  We would be happy to process refund.  You will receive a return shipping...

label today, once we confirm the board is in transit your refund will be processed. Thank you,PowerBoard Support

Again we appreciate your patience during this process.  Your return shipping labels have been sent and a team supervisor has returned your call.  Once you ship and we receive your boards they will be evaluated for the recall.  Thank you, PowerBoard Support

Mr. H[redacted],
Due to your unique circumstance we have reopened your Recall Claim and will be sending you a return shipping label to allow you to ship your board back.  You will also receive an email from one of our Customer Service Agents with follow up...

instructions. We appreciate the opportunity to make this right for you. 
The PowerBoard Support Team...

Dear [redacted],We are very sorry to hear of these issues, it is unusual that the board is not functioning properly after these repairs.  Your board should bring years of enjoyment.  Our goal is that you are 100% satisfied so a Supervisor will contact to you today to...

provide options to ensure you are satisfied. Thank you for allowing us to resolve this issue! PowerBoard Support

We are sorry to hear about your experience.  Although the board was sent back for repair and was tested by a certified technician, who found no technical issues, POWERBOARD would be happy to provide a courtesy refund upon...

receiving the returned board. For your safety it’s very important to read the POWERBOARD User Manual, the minimum age requirement is 13 years and older.  In addition a POWERBOARD is not to be used by individuals weighing less than 45lbs.  The POWERBOARD sensors are designed for individuals weighing 45lbs or more, these sensors may respond incorrectly to individuals weighing less than 45lbs which can result in serious personal injury.  Also please note in response to the customer feedback, there have been no recent changes to our Refund Guidelines or Warranties.    This POWERBOARD  is warranted to be free of defects of material or workmanship for one year from the date of original retail purchase. This limited warranty extends to the original purchaser with proof of purchase. If any component of this product proves de­fective, repair or replacement with the same or equivalent product will be made without charge. Warranties do not apply when products are not used in accordance with the included instruction manual, or in cases of misuse or abuse. For more information, see www.thepowerboard.com.

Hello,
My name is Valerie from ThePowerboard.com. In regards to customer complaint [redacted], we have spoken to the customer and presented multiple options in order to resolve this issue. They will contact us with their decision and we will resolve the issue as soon as we know their preference.
Please let me know if you need any further details.
Thank you,
Valerie
The Powerboard

Hi,My name is Jared with ThePowerboard.com in regards to complaint # [redacted] We have reached out to the customer and have provided a resolution to their issue. Please let me know if you need any further details.Thank you,JaredPowerboard

Dear [redacted],The PowerBoard that you sent in for replacement does not qualify for the recall.  An noted in the recall process: "You must return your Powerboard in working condition to be eligible for this recall.  If your board has been damaged due to abuse or misuse we will not be able...

to replace your board."  PowerBoard received your board literally broken in half, disqualifying it for the recall process.  If you have further questions please contact our Support team.Sincerely, PowerBoard

Not a company you want to deal with... I ordered a Christmas gift for my son it does NOT work and now can't get anybody on the phone. It says they can't take your call and for 2 days it just gave a busy signal!!! They responded once to an email but they will not tell me how to send it back so I can get a refund!! Now they are not ever responding to emails!

Hello [redacted],
We are sorry to hear your daughter has not been able to enjoy her Christmas gift due to an issue with the charging port and of the challenges to get connect with a support representative.  The board will need to be shipped back for either a repair or replacement and we...

will get this resolved as quickly as possible.  You will be contacted shortly and a Return Shipping Label will be emailed to you to expedite your ability to ship back.  Once we have the board we will ship back the repaired or replaced board usually within 2-3 business days. Again we apologize for the inconvenience and will work as quickly as possible to get this resolved. 
Thank you,
PowerBoard Support

I purchased 4 of your hover board combo's at Sam's Club on 11-11-17. On 1 of the carts the front tire fell off and on 1 other one the tire is wobbly and we cant tighten it so it is also going to fall off at some point. I would appreciate your prompt response to this matter as my grandchildren didn't get much use from this gift before they broke.

Do not do business with this company! We purchased one of their powerboards that became part of the recall. They have made it virtually impossible to get this thing replaced.
They first sent us an email the board was being recalled. You had to then Call them to start the process. My call into their "recall hotline" took over 30 minutes to speak to someone who only confirmed our board was eligible. She took my email and said she would start the recall process. I received an email with a link that I had to follow and then take pictures of our powerboard and attach to a reply email to them to to prove it was one in recall. Mind you I bought it FROM THEIR WEBSITE. They had a record of which powerboard we owned. I sent this all on September 12. I waited until Nov 8th to see what my recall status was. Someone finally emailed me back on Nov. 16th stating my board was "determined" to be part of the recall. (NO KIDDING...) The email then said I needed to email them back my name, mailing address and they would then email me when a shipping label was sent so I can send it back to them. I sent them a reply email with my name, shipping address that day. I have yet to hear back from them about this shipping label. I have emailed them on Nov 28th. Dec 12th and called on Dec 14th. The call was never answered. I was sent to a voice recorder to leave a message and someone would get back to me. I left a message with my name, ticket number and asking where my shipping label was. 2 days later, I did get a call back but missed the call. The message left on my phone was to call them back at their 800 number. Nothing about my shipping label... I emailed them again today to find out where and when the shipping label will arrive. My advice to you is DO NOT BUY ANYTHING from this company. They are making getting our recalled hoover board replaced nearly impossible. And I do believe it is very intentional as a company to make the whole process slow, difficult and exhausting. This is the part that concerns me most. Please do not buy from them. Look online for another company who is willing to treat, YOU, its customers better!

Hello,
My name is Valerie from ThePowerboard.com. In regards to customer complaint [redacted], we have spoken to the customer and presented multiple options in order to resolve this issue. They will contact us with their decision and we will resolve the issue as soon as we know their preference.
Please let me know if you need any further details.
Thank you,
Valerie
The Powerboard

I purchased a Powerboard online through powerboard.com and in light of recent problems with other devices that are similar (I.e. The devices caught on fire although not a powerboats brand) I tried to return the item. There is a no return policy according to customer service. This information was not displayed on any documentation, etc. In this day, it seems as if a company has something to hide when not displaying such crucial information. I ordered through the manufacturer's site and not Amazon so I could receive the warranty in case something malfunctions. I guess I have learned my lesson to not support local USA businesses that are not Amazon. I would not support or purchase from this business.

Hi,My name is Jared with ThePowerboard.com in regards to customer complaint [redacted]. We have reached out to the customer a couple times so that we can resolve their issue. Once we are able to get a hold of him we will certainly do what we can to take care of them. Please let...

me know if you need any further information.Thank you,JaredPowerboard

Mr. [redacted],
We apologize for the delay.  To expedite the process an agent will send your shipping label via email today 9-9-2016 which will include any further instructions. 
Thank you for your patience during this recall process. 

[redacted],
We apologize for the delays during this recall process.  Your recalled board has been received, the board has been approved for replacement and your new board will be shipped out Monday October 3rd.  The shipments leave our warehouse around 4:30 pm and will then be in...

route.  One of our Customer Service Reps will send you tracking information via email as well to help you track the timing of your package.  You will need to sign for the board when it arrives. Again we apologize for the delay and appreciate your patience during this busy time. 
Sincerely,
Team PowerBoard