The Powerboard

I will...

not drop this case until the business ships the defective recalled replacement to me.  It is too easy to drop a case with a simple response. Shipping the label is not the same as receiving the replacement. Please keep this complaint open until it is actually taken care of in a timely fashion.

Hi,Thank you for your email. Due to the post-holiday season we are currently experiencing a high number of calls and emails. As a customer, you are certainly important to us and we would like to help resolve any issues or answer any questions you may have. Please review the following for common questions:
 
Board is not responding correctly
In this case, the best first step is to try and calibrate your board. Please follow these instructions in order to calibrate:
1. Make sure the Powerboard is turned off. 
2. Press and hold the On button for 10 seconds or until the lights begin flashing every few seconds. 
3. Let go of the On button.
4. It is now calibrating. Please allow it to calibrate for at least 30 seconds. 
5. Turn the board off and then on once more. Hopefully that has helped with the issue
 Board is shakingSometimes the board can shake when you are learning how to ride. Once you become more familiar with controlling the board, it may begin to shake less. Please also make sure the user weighs at least 45 lbs. If the user is less than 45 lbs. the sensors may not work properly. If the user is less than 45 lbs. you may want to wait for the user to grow into the board a bit more. Once they weigh a bit more, the board will work as designed. I hope these tips have helped. If you are in need of further assistance please contact us at [email protected],
The Powerboard Team

Hi,My name is Jared. I am with ThePowerboard.com. I am responding to ID# [redacted]. We have reached out to the customer to let them know we appreciate them as a customer. We also discussed a resolution they are happy with. They said they will report a positive...

outcome. Please let me know if you need any additional information from me.Thank you,JaredThe Powerboard

Dear Revdex.com
 
I still am in disputer with this vendor.  I did intact get a call from a company representative finally, who was very courteous.  The resolution that I agreed to was that Powerboard would ship out overnight a brand, new PINK Powerboard to replace the exact board that wasn't working.  It has been 2 days since our conversation and I have NOT received the board.  I have since called, and sent an email.  Neither my phone call or email has been returned.
So, I am still in dispute waiting for the NEW board to be sent.
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My name is Jared with The Powerboard responding to customer complaint # [redacted]. We have reached out to the customer and have addressed and taken care of their issue. He is currently pleased with the resolution and will contact us if he needs anything further. Please let me know if...

you need any further information.Thank you,JaredThe Powerboard

I purchased a hoverboard from the Powerboard on 12/1/15. After hearing of numerous problems with this type of device, and realizing that this was not a good gift for the intended recipient (hip disorder), I decided to return the product. While speaking with a customer service rep. as well as his supervisor, I was informed that all sales are final at this website. This information is not documented anywhere on their website. I was surprised that an company operating here in the United States would have such a rigid, non-consumer friendly policy. I would not recommend this company.

In response to the complaint.  PowerBoard has experienced high call volumes due to the recent recall and we apologize you haven't received a response yet. You will receive an email today to start the recall process.  Also please note that the...

recall is for replacements only on qualified boards, refunds are not being provided.

Not a company you want to deal with... I ordered a Christmas gift for my son it does NOT work and now can't get anybody on the phone. It says they can't take your call and for 2 days it just gave a busy signal!!! They responded once to an email but they will not tell me how to send it back so I can get a refund!! Now they are not ever responding to emails!

Mr. H[redacted],
Due to your unique circumstance we have reopened your Recall Claim and will be sending you a return shipping label to allow you to ship your board back.  You will also receive an email from one of our Customer Service Agents with follow up...

instructions. We appreciate the opportunity to make this right for you. 
The PowerBoard Support Team...

I rejected the company's response 30 days ago.  Nothing has been done I am curious as to what the company claims they have done to resolve ?Sent from my iPhone

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

If I have any more issues I will let you know.

Regards,

Hi,
 
I am sorry to hear that your charger broke. I certainly understand the frustration as I would be frustrated as well. We appreciate you as a customer and would like to do what we can to help. What I am going to do is send you a new charger so that you can...

begin enjoying your Powerboard again. Please reach out to us at [email protected] and we will have that taken care of for you right away.  
Thank you,
Jared
Customer Support

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Hi,
My name is Jared with ThePowerboard.com in regards to complaint # [redacted] We have reached out to the customer and have provided a resolution to their issue. Please let me know if you need any further details.
Thank you,
Jared
Powerboard