The Powerboard

MrH***, Due to your unique circumstance we have reopened your Recall Claim and will be sending you a return shipping label to allow you to ship your board back You will also receive an email from one of our Customer Service Agents with follow up instructionsWe appreciate the opportunity to make this right for you The PowerBoard Support Team

Hello [redacted] ,Thank you for your patience! Your replacement board is schedule to be shipped this week A Support Representative will contact you today with further detailsWe apologize for the delay...Support

Hi,Thank you for your emailDue to the post-holiday season we are currently experiencing a high number of calls and emailsAs a customer, you are certainly important to us and we would like to help resolve any issues or answer any questions you may havePlease review the following for common questions: Board is not responding correctlyIn this case, the best first step is to try and calibrate your boardPlease follow these instructions in order to calibrate:Make sure the Powerboard is turned offPress and hold the On button for seconds or until the lights begin flashing every few secondsLet go of the On buttonIt is now calibratingPlease allow it to calibrate for at least secondsTurn the board off and then on once moreHopefully that has helped with the issue Board is shakingSometimes the board can shake when you are learning how to rideOnce you become more familiar with controlling the board, it may begin to shake lessPlease also make sure the user weighs at least lbsIf the user is less than lbsthe sensors may not work properlyIf the user is less than lbsyou may want to wait for the user to grow into the board a bit moreOnce they weigh a bit more, the board will work as designedI hope these tips have helpedIf you are in need of further assistance please contact us at [email protected],The Powerboard Team

In response to the complaint PowerBoard has experienced high call volumes due to the recent recall and we apologize you haven't received a response yetYou will receive an email today to start the recall process Also please note that the recall is for replacements only on qualified boards, refunds are not being provided

*** ***,We apologize for the delay in responding to your voice mails We are currently responding in the order the calls were received and your call back is scheduled to take place on 8-4- An email will also be sent with instructions on how to participate in the recall
process Thank you for your patience, we look forward to resolving your concerns.PowerBoard Support

***,
The boards you received were found to have a manufacture defect which we are addressing We apologize for the inconvenience
Because we want to make sure you are 100% satisfied, a supervisor will be contacting you today 1-12-to offer a couple different
solutions. Thank you,
PowerBoard Support

I don't find that response acceptableNor am I just going to at this point trust this company and send my boards in and wait forever for another responseThe company is in Scottsdale and so am II would be willing to bring the boards to you for an immediate exchangeReading all previous issues on Revdex.com I see the same thing being offered to others with poor resultsOR Send me the new boards with labels and I will use those boxes to return my boardsI have not been able to reach this company and resorted to filing a complaint to do so and this type of response is flimsyI bought three boardsSpent a ton of moneyPaid for the extra warranty and can't even get a hold of themJust not accetapbleCome onLet's get this done right!

***,The boards you received were found to have a manufacture defect which we are addressing We apologize for the inconvenienceBecause we want to make sure you are 100% satisfied, a supervisor will be contacting you today 1-12-to offer a couple different solutions. Thank
you, PowerBoard Support

Hi,My name is JaredI am with ThePowerboard.comI am responding to ID# ***. We have reached out to the customer to let them know we appreciate them as a customerWe also discussed a resolution they are happy withThey said they will report a positive outcome. Please let me know if
you need any additional information from me.Thank you,JaredThe Powerboard

*** ***,
We apologize for the delays during this recall process Your recalled board has been received, the board has been approved for replacement and your new board will be shipped out Monday October 3rd The shipments leave our warehouse around 4:pm and will then be in
route One of our Customer Service Reps will send you tracking information via email as well to help you track the timing of your package You will need to sign for the board when it arrives. Again we apologize for the delay and appreciate your patience during this busy time.
Sincerely,
Team PowerBoard

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Hi,
My name is Jared with ThePowerboard.com in regards to complaint # *** We have reached out to the customer and have provided a resolution to their issuePlease let me know if you need any further detailsThank you,
Jared
Powerboard

Please provide a return shipping label for the product as it was defective That can be emailed directly if necessary to ***Thank you in advance for providing the refund as noted in your earlier response

In response to the complaint PowerBoard has experienced high call volumes due to the recent recall and we apologize you haven't received a response yetYou will receive an email today to start the recall process Also please note that the recall is for replacements only on
qualified boards, refunds are not being provided

***, Your Ticket #*** is still in process A representative will reach out to you via your contact information today to provide updates It does not appear the board has been received at our warehouse which may be causing the delay We apologize for the
inconvenience and look forward to speaking with youPowerBoard Support

My name is Jared with The Powerboard responding to customer complaint # ***We have reached out to the customer and have addressed and taken care of their issueHe is currently pleased with the resolution and will contact us if he needs anything further. Please let me know if
you need any further information.Thank you,JaredThe Powerboard

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We apologize for the delay in responding to your emails Our call volumes, as well as email volumes, are extremely high at this time We would be happy to work with you regarding the sale price of your recent purchase Prices do change, and the short sale of $has ended with
current pricing of $ One of our supervisors will contact you via phone today to provide you with assistance Because you mentioned you were unable to find our phone number, it can be found on our website at www.thepowerboard.com (###-###-#### Mon-Fri 7:30am to 4pm Mountain time)

Dear ***,
We apologize for the delay in responding We were able to find your recall request and a customer service representative will reach out to you today with the contact information you provided.
Thank you,
Suppport

Hi,
I am sorry to hear that your charger brokeI certainly understand the frustration as I would be frustrated as wellWe appreciate you as a customer and would like to do what we can to helpWhat I am going to do is send you a new charger so that you can
begin enjoying your Powerboard againPlease reach out to us at [email protected] and we will have that taken care of for you right away.
Thank you,
Jared
Customer Support

Mr***,
We apologize for the delay To expedite the process an agent will send your shipping label via email today 9-9-which will include any further instructions.
Thank you for your patience during this recall process.
***