The Powerboard

I have received the replacement board and it is damagedOne
wheel base has lots of scuff marks and the other wheel base is crackedIt is not usableIt has been wrapped back up in the original packaging that it was sent in and I am ready to return it for another replacement or a full refund of my moneyI would prefer a refund of my money so that I can purchase my son another board from another vendor

Hello,My name is Valerie from ThePowerboard.com In regards to customer complaint ***, we have spoken to the customer and presented multiple options in order to resolve this issue They will contact us with their decision and we will resolve the issue as soon as we know their
preference. Please let me know if you need any further details.Thank you,ValerieThe Powerboard

Hello ***,
Thank you for your patience! Your replacement board is schedule to be shipped this week A Support Representative will contact you today with further details.
We apologize for the delaySupport

Hello *** ***,We are sorry to hear your daughter has not been able to enjoy her Christmas gift due to an issue with the charging port and of the challenges to get connect with a support representative The board will need to be shipped back for either a repair or replacement and we will get
this resolved as quickly as possible You will be contacted shortly and a Return Shipping Label will be emailed to you to expedite your ability to ship back Once we have the board we will ship back the repaired or replaced board usually within 2-business days. Again we apologize for the inconvenience and will work as quickly as possible to get this resolved. Thank you,PowerBoard Support

Hi,My name is Jared with ThePowerboard.com in regards to customer complaint ***We have reached out to the customer a couple times so that we can resolve their issueOnce we are able to get a hold of him we will certainly do what we can to take care of them. Please let
me know if you need any further information.Thank you,JaredPowerboard

My name is Jared with The Powerboard responding to customer complaint # ***We have reached out to the customer and have addressed and taken care of their issueHe is currently pleased with the resolution and will contact us if he needs anything further. Please let me know if you need
any further information.Thank you,JaredThe Powerboard

Hi, I am sorry to hear that your charger brokeI certainly understand the frustration as I would be frustrated as wellWe appreciate you as a customer and would like to do what we can to helpWhat I am going to do is send you a new charger so that you can begin enjoying your Powerboard
againPlease reach out to us at [email protected] and we will have that taken care of for you right away. Thank you,JaredCustomer Support

***, We apologize for the delay Your Powerboard photos have been verified and you will be contacted on 1-12-to verify your address, at which time we will also send you the Return Shipping label. Our goal is to get you riding again as soon as possible!Thank you for you
patience and understanding, PowerBoard Support

Hi,My name is JaredI am with ThePowerboard.comI am responding to ID# ***. We have reached out to the customer to let them know we appreciate them as a customerWe also discussed a resolution they are happy withThey said they will report a positive
outcome. Please let me know if you need any additional information from me.Thank you,JaredThe Powerboard

I purchased a hoverboard from the Powerboard on 12/1/After hearing of numerous problems with this type of device, and realizing that this was not a good gift for the intended recipient (hip disorder), I decided to return the product While speaking with a customer service repas well as his supervisor, I was informed that all sales are final at this website This information is not documented anywhere on their websiteI was surprised that an company operating here in the United States would have such a rigid, non-consumer friendly policyI would not recommend this company

Hi,My name is Jared with ThePowerboard.com in regards to customer complaint [redacted]. We have reached out to the customer a couple times so that we can resolve their issue. Once we are able to get a hold of him we will certainly do what we can to take care of them. Please let me know if you need...

any further information.Thank you,JaredPowerboard

July of this year they have been messing around with our two power boards poor poor business now they have our boards since October and we have nothing, merry Christmas we are out our money and boards,won't do anything they say there going to do. ? For them what would you like me to tell my young boys????

Justin M[redacted] purchased his board USED on Craigslist, as he stated in his complaint.  When Justin contacted PowerBoard our Customer Service Representative explained to him that the limited warranty extends to the original purchaser with proof of purchase...

only and offered alternative options to have the board repaired.  He chose not to send the board in for repair.  We directed Justin to our website so he could obtain correct Warranty information.  It’s unfortunate that he purchased a non working used board and may want to contact the seller directly to resolve this issue.  Below is our Warranty posted at [redacted] WARRANTY This POWERBOARDTM is warranted to be free of defects of material or workmanship for one year from the date of original retail purchase. This limited warranty extends to the original purchaser with proof of purchase. If any component of this product proves de­fective, repair or replacement with the same or equivalent product will be made without charge. Warranties do not apply when products are not used in accordance with the included instruction manual, or in cases of misuse or abuse. For more information, see [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Please provide a return shipping label for the product as it was defective.  That can be emailed directly if necessary to [redacted]
Thank you in advance for providing the refund as noted in your earlier response.

Customer was sent a brand new board on 1-10-2017 with tracking number: [redacted]
Suppport

Hi,Thank you for your email. Due to the post-holiday season we are currently experiencing a high number of calls and emails. As a customer, you are certainly important to us and we would like to help resolve any issues or answer any questions you may have. Please review the following for common questions: Board is not responding correctlyIn this case, the best first step is to try and calibrate your board. Please follow these instructions in order to calibrate:1. Make sure the Powerboard is turned off. 2. Press and hold the On button for 10 seconds or until the lights begin flashing every few seconds. 3. Let go of the On button.4. It is now calibrating. Please allow it to calibrate for at least 30 seconds. 5. Turn the board off and then on once more. Hopefully that has helped with the issue Board is shakingSometimes the board can shake when you are learning how to ride. Once you become more familiar with controlling the board, it may begin to shake less. Please also make sure the user weighs at least 45 lbs. If the user is less than 45 lbs. the sensors may not work properly. If the user is less than 45 lbs. you may want to wait for the user to grow into the board a bit more. Once they weigh a bit more, the board will work as designed. I hope these tips have helped. If you are in need of further assistance please contact us at [email protected],The Powerboard Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
If I have any more issues I will let you know.
Regards,
[redacted]

Dear [redacted],We apologize for the delay in responding.  We were able to find your recall request and a customer service representative will reach out to you today with the contact information you provided. Thank you, Suppport

Hello [redacted],We apologize for the delay.  I have reviewed the notes pertaining to your account and a Supervisor will contact you today to complete the Recall replacement request.  You should have received an email with the Return Shipping Label but it seems it has not been...

received. We look forward to resolving this for you right away.Thank you,PowerBoard Support