The Procter & Gamble Company

Thank you for your recent purchase of Nice n Easy We’re sorry to hear about the problem you reported with your package and want to assure you that we have strict controls to check the quality of our products throughout the manufacturing process, so they should reach you in the best possible conditionWe regret you received a package in this condition and appreciate your efforts to bring this to our attention Please be assured we’ve shared your report with the appropriate people in our company Your satisfaction is important to us, so we’re sending a product coupon via postal mail Look for our letter to arrive within the next 2-weeks We value you as a loyal customer and appreciate you taking the time to contact us

We’re sorry to hear of your experience with Pantene Pro-V Repair & Protect shampoo and conditionerWe appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team Please know we care about the safety of our products and the people who use themWe meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumersAdditionally, we maintain and ongoing monitoring program to ensure the highest standards of safety and quality We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we canTo help us gain a better understanding, our Health & Safety Team is following up by postal mailPlease complete the questionnaire enclosed with their letter dated February 27, and return it to us in the postage-paid mailing envelope providedIn order for our Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaireWe ask that you allow weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the requested information Within the next 2-weeks, you can also expect to receive a prepaid debit card to refund your purchaseIf you have any questions, please let us knowYou can reach us by calling [redacted] and leaving a message Again, we are sorry to hear of your experienceWe value your loyalty to Pantene and we appreciate your efforts to get in touch

We value your loyalty to [redacted] through the years and hope you will accept our sincere apology for your disappointment with our service Your satisfaction with our products and service means a great deal to us We understand your disappointment in learning the replacement battery for the [redacted] Shaver was discontinued and want to assure you that your comments have been shared with our technical contacts within the repair organization Please know we are dedicated to manufacturing high quality products [redacted] shavers have a year warranty, starting on the date of purchaseThis warranty extends to every country where the appliance is supplied by [redacted] or its appointed distributor Staying in touch with our consumers is important to us and we regret the difficulty you experienced when you tried to contact us about your shaver We appreciate the time you’ve taken to let us know of your interest in an email address consumers can use to send a message to us At this time, we provide a toll free number on our website (and product packages) that consumers can use to reach us by phoneConsumers can also submit a written question via our websites Again, we are sorry the part is not available and we appreciate the opportunity to address your concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thanks for your recent purchase of an Oral-B Power ToothbrushWe're sorry to hear of the problem you experienced with our offer to receive a $coupon for Oral-B Replacement Brush Heads when you register your toothbrush on line We understand your frustration and appreciate your efforts to bring this to our attention Feedback from loyal consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company The message you saw that the offer was expired was a technical error and we want to assure you we’ve taken steps to correct it Your satisfaction is important to us, so we’re following up by postal mail with coupons we hope you’ll enjoy using Please allow 2-weeks for delivery by postal mailIf you have any questions, you can reach us by calling [redacted] and leaving a messageWe appreciate your interest in our products and welcome the opportunity to address your concerns

We are sorry to hear of your experience with [redacted] and regret your disappointment with the service you received when you contacted us for assistance Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company Please know we care about the safety of our products and the people who use themWe meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumersAdditionally, we continue to monitor the safety of our products after they are marketed When you contacted us by email, we shared the details of your correspondence with our Health & Safety Team and informed them of your request for reimbursement of your medical bills To help us gain a better understanding of your experience, our Health & Safety Team followed up by postal mail on March 30, Please complete the questionnaire enclosed with their letter and return it to us in the postage-paid mailing envelope providedIn order for our Health & Safety team to consider reimbursement of out of pocket medical expenses, please include copies of receipts and any other requested materials when you return the completed questionnaire Once we receive this information, we ask that you allow weeks for review of your request for reimbursement Again, we are sorry you had this experience and regret any inconvenience this has caused you If you have any questions, please let us knowYou can reach us by replying to our email or by calling [redacted] and leaving a message We look forward to receiving the requested materials and appreciate the opportunity to address your concerns

We’re sorry if you haven’t received the messages we sent directly to your email address and we appreciate the additional opportunity to be of assistance In a message dated March 30, 2015, we wrote to let you know that in order for us to consider your request for coupons to replace the value of the rolls you reported buying, we respectfully request you send copies of your receipts to the following email address: [redacted] Please include the following in the subject line when sending your receipts: [redacted] Case No [redacted] If you do not have copies of your receipts, please know we are still willing to send the money saving coupons originally offered Once we hear from you, we’ll be in touch

We’re sorry to hear of your experience while using Crest Pro-Health toothpaste We appreciate the time you’ve taken to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team as we take your report nature very seriously Please be assured that we care about the safety of our products and the people who use them We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective Each product must pass a thorough safety evaluation before it is made available to consumers and we continue to monitor the safety of our products after they are marketed We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can Our Health and Safety Team is following up by postal mail regarding your experience and request for consideration of reimbursement for your out of pocket dental expensesA questionnaire was enclosed with their letter dated October 17, and we hope you’ll take time to complete it and return it along with any other requested materials Once we receive the requested information, we ask that you allow 6-weeks for review In the meantime, we’ve requested prepaid debit card to refund your purchaseThe card will arrive in a separate mailing within the next 2-weeks Once again, we’re sorry you had this experience If you have additional questions, please let us know You can reach us by calling [redacted] We appreciate your interest in Crest and welcome the opportunity to address your concerns Thanks for getting in touch

We’re sorry you received unwanted email from Procter & Gamble We also regret the problem you experienced when you tried to use the unsubscribe link and understand your frustrationFeedback from thoughtful consumers like you helps us maintain our high standards, so we appreciate the time you took to bring this to our attention and the additional information you provided to help us look into this for you Please know we respect your privacy We’ve taken steps to make sure you don’t received future mailings from P&G and we’ve shared your report about the unsubscribe link with the appropriate people in our company If we can be of additional assistance, please let us know Thank you for getting in touch

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I included the receipt when I sent the package to P&GI feel like the response from P&G response indicates that they have lost my package at the service center and are requiring an unnecessary burden of documentation in order to avoid acknowledging that the package was lost at and avoid having to repair my toothbrush or send me a replacementIt seems that they are acting in bad faith and place barriers in order to honor their obligation of warranty Regards, [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent P&G the questionnaire weeks ago I didn't mention I was sending the toothbrush back because they are two separate items The brush heads I bought from a third party--drugstore.com--so I e-mailed you to get permission for a refund For the toothbrush, I bought it directly from P&G, so I had already sent that back via the UPS return shipping label included in the shipment I still have not received a refund for the toothbrush or the brush heads, so this complaint is NOT resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The issue here is that the rolls are not representative of what they state. These corporations are ripping off consumers. I went to *** where purchased to complain and took a roll and they told me to contact the company because they dont make them. Let me ask the company and the Revdex.com who there keeps their toilet paper and food receipts safely away and ready to send to anyone. The only receipts folks keep are the IRS required for years of whatever. This company should be ashamed of themselves. But I have a plan in mind for these companies who continue to cheat consumers, encourage folks to stop buying their products. Lots of consumers dont take the time to realize when the size or weight of a product changes. These companies have changed sizes, product sheets and so on. Maybe the Revdex.com is not able to handle and it should be the Consumer Affairs and Attorney Generals of the State they manufacture in
Regards,
*** ***

Thank you for choosing Duracell batteries to power your devices. We’re sorry to of your experience with the batteries installed in your flashlightYour satisfaction is very important to us, so we appreciate the time you’ve taken to bring this to our attention. Please be
assured your concerns have been shared with the appropriate people in our company.
With limited information, it’s difficult to know what caused the problem with the batteries installed in your flashlightIt may be helpful to know there are certain conditions that can cause batteries to leakSome of the more common include: batteries being left in a device which was left in the "on" position for too long: exposing batteries to moisture and/or extreme temperatures; batteries becoming shorted out by other batteries or metals; and using batteries after the ‘freshness” date printed on the labelIncorrect insertion can also cause leakage, so it’s important to insert batteries into the device with the (+) and (-) terminals aligned correctly
In your message you also mentioned you tried to contact us previously to report this, but did not receive a reply. We understand it's frustrating when you don't receive a response to an email, so we checked our contacts to look into this for you. Regretfully, we did not find another message from this email address so we're unable to determine what may have happened. If the messages were sent using a different email address, please let us know so we can check into this
Because your satisfaction means a great deal to us, a prepaid debit card in the amount of $has been requested to reimburse you for your flashlightPlease look for the card to arrive via postal mail within the next 2-weeks. If we can be of additional assistance, please feel free to give us a call at *** We value your loyalty and appreciate the opportunity to address your concerns

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
Yes, they have submitted the questionnaire and I have returned my responses and documentationI will await their reviewAt this time this issue has not been fully resolved.
Regards,
*** ***

We’re sorry to hear of the problem you reported with the *** Car Vent Clip installed in your car and regret your disappointment with the service you received when you contacted us for assistance. Please be assured we’re committed to manufacturing high quality productsAll versions of
*** are extensively evaluated to ensure they are safe when used as directed and we have many checks along our manufacturing lines to ensure their quality. We’re sorry you had this experience and we appreciate the opportunity to address your concerns.We’ve reviewed our records to look into this for you. Our contacts show you got back in touch by phone on January to let us know you’d gotten an estimate for repairing your dashboard but hadn’t received materials to submit a claim. At that time, our representative offered to send the necessary materials and explained that it may take 2-weeks for them to arrive via postal mail. Among the items our representative requested for you were postage paid mailing materials and a questionnaire designed to help us gain a better understanding of the incidentThe questionnaire also provided instructions to return the product for analysis, along with photos, estimates and the completed questionnaire. We understand from your recent message that you did not receive the questionnaire and we hope you will accept our apology. While we appreciate your efforts to provide an estimate and a photo with your letter dated January 25, we have not received the product you reported using. It’s important to know that an examination of the *** Car Vent Clip that was installed in your vehicle at the time of the incident is essential to our evaluation of your claim, as it is the only means we have of determining the cause of the problem you reported. On March 20, we followed up by postal mail with a request that you return the *** Car Vent Clip along with other items. In order to review your claim, we need to examine the *** Car Vent Clip that was installed in your car and we hope you will mail it to us. Please use the postage paid mailing materials provided with our recent letter as they are labeled with your case number and the address of our damage claims team.Once we receive the requested materials, we will review your claim and follow up by postal mail. Please keep in mind that the investigation process can take up to 6-weeks; however, we will do our best to review your claim as quickly as possible. If you have any additional questions please let us know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] HAVE NOT HEARD FROM THE BUSINESS
Regards,
*** ***

Thank you for contacting us about your experience with *** *** ** ***. We're sorry you weren't pleased with the shaver you purchased and hope you will accept our sincere apology for your disappointment with the service you received. Please know we appreciate your efforts to
bring this to our attention. Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.Your satisfaction means a great deal to us, so we want to help. We've requested a prepaid debit card to reimburse you for the cost of your postage. Please allow 2-weeks for delivery by postal mailAgain, we are sorry you had this experience. If we can be of additional assistance with this matter, please call *** and leave a message. We appreciate your interest in P&G products and welcome the opportunity to address your concerns

We are very sorry to hear of your experience with Charmin and hope you will accept our sincere apology for your disappointment with the response you received when you called to bring this to our attention. Feedback from thoughtful consumers like you is important to our ongoing efforts to
maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company
Please be assured, our products are manufactured and packaged under stringent quality control to help ensure them against any defects. It’s important for us to be aware of any concerns consumers may have about the quality of our productsWe appreciate your efforts to bring this to our attention and your willingness to mail the product to help us gain a better understanding
Your satisfaction with our products and service means a great deal to us, so we’re following up by postal mail. We’re sending a prepaid debit card to refund your purchase and to help compensate for expenses incurred in mailing the product to our Quality Assurance teamAs a gesture of goodwill we are also sending coupons we hope you’ll enjoy using. Please allow 2-weeks for delivery by postal mail
Again, we are sorry you had this experience. We thank you for contacting us and look forward to receiving the product for evaluationIf you have any questions, you can reach us by calling *** and leaving a message. We value your loyalty and welcome the opportunity to address your concerns

Thanks for choosing Venus Breeze razors. Please know we have many checkpoints along our manufacturing lines to ensure the quality of our razors We're sorry the gel bars were broken on two of the disposable razors that you recently purchased and appreciate your efforts to bring this to
our attention. Your feedback is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company
And because your satisfaction means a great deal to us, we’re following up by postal mail with coupons to help reimburse you for your purchasePlease allow 2-weeks for our letter to arrive. If you have any questions, you can reach us by calling *** and leaving a message. We value your loyalty through the years and welcome the opportunity to address your concerns