The Procter & Gamble Company

Thank you for your interest in The Art of Shaving.  We appreciate knowing that you liked your son’s straight razor so much that your wife decided to give you one as a gift!
 
Please know we’re sorry you’re disappointed with the sharpness of your new straight razor and we want to assure...

you the razors should be shave ready when purchased. We appreciate your efforts to bring this to our attention and we’ve shared your concerns with The Art of Shaving.  We’ve followed up separately by email and phone on your request for a complimentary honing of your new razor, and we hope our response reassures you of our commitment to your satisfaction. 
 
If we can be of additional assistance, you can reach us by calling [redacted] and leaving a message.  We value your loyalty to The Art of Shaving products and welcome the opportunity to be of assistance to you.

We’re so very sorry to hear
of the loss of your dog. Many of us at P&G have lost beloved pets and we
know how difficult this can be. Please accept our condolences.
In addition, please know we
take your report seriously and hope you’ll accept our sincere apology for your...

disappointment with the
way your call was handled. We’d like to assure you that your comments have been
shared with the appropriate people within our company. In order to gain a
better understanding of your experience, we tried multiple times to reach you by phone. Regretfully, our
calls went to a voice message system that did not allow us to leave you a
message.
We understand you want safe
products for your family; we do, too.  At P&G, we’re dedicated to
safety.  We’d
like to assure you
Cascade Pacs have been thoroughly evaluated and found safe when used as directed. As with any household cleaning product, proper use and storage
can help prevent
accidental exposure by children, adults and pets. 
In the case of an accident, our label provides First Aid Treatment including: “If
swallowed, give a glassful of water and call a Poison Control Center or doctor
immediately.” We also feature a caution on the front of the package to let
people know the product is “Harmful if swallowed or put in mouth.”
While we have great sympathy for your loss, we’re unable to pay for
veterinary bills. If
you’d like to speak with us further, please call toll-free at [redacted]
and leave a message with your name and phone number and the time of day it’s best for you to receive a
call between 9am and 5pm EST, Monday through Friday.
Thanks for reaching out to Cascade.

We’re sorry you had this experience after using [redacted] to color your hair.  We appreciate the time you've taken to bring this to our attention and the additional opportunity to address your concerns. Please be assured we care about the safety of our products and the people who use...

them. We meet or exceed all applicable regulatory standards to ensure that our products are safe when used as directed. Each product must pass a thorough safety evaluation before it is made available to consumers and we continue to monitor the safety of our products after they are marketed.Allergic reactions are very rare; however, we do recommend that all consumers conduct a skin allergy test before each and every use of any colorant product.  The package contains detailed instructions and advice on how to do this and we advise that the instructions are followed carefully.We’re always concerned when a consumer attributes a problem to the use of one of our products.  When we received a call about your experience, we immediately reported the details to our Health & Safety Team.  To help us gain a better understanding of your experience, we followed up by postal mail on March 18, 2015. Please complete the questionnaire enclosed with our letter and return it to us in the postage-paid mailing envelope provided. In order for our Health & Safety team to consider reimbursement of out of pocket medical expenses, please include copies of receipts and any other requested materials when you return the completed questionnaire.  Once we receive this information, we ask that you allow 8 weeks for review of your request for reimbursement.    Again, we are sorry you had this experience and regret any inconvenience this has caused you.  If you have any questions, please let us know. You can reach us by calling ###-###-#### and leaving a message.  We look forward to receiving the requested materials and appreciate the opportunity to address your concerns.

We are sorry to
hear of your experience with [redacted] and regret your disappointment with the service you
received when you contacted us for assistance.  Your feedback is important to
our ongoing efforts to maintain our high standards and you can be sure that
your comments have been shared...

with the appropriate people in our company.
Please know we care about the safety of our products and the people who
use them. We meet or exceed all applicable regulatory standards to ensure our
products are safe and effective. Each product must pass a thorough safety
evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of
our products after they are marketed.
When you contacted us by email, we
shared the details of your correspondence with our Health & Safety Team and informed
them of your request for reimbursement of your medical bills.  To help us gain a better understanding of your experience, our Health
& Safety Team followed up by postal mail on March 30, 2015. Please complete the questionnaire enclosed with their
letter and return it to us in the postage-paid mailing envelope provided. In order for our Health & Safety team to consider reimbursement of out of pocket medical expenses,
please include copies of receipts and any other requested materials when you return
the completed questionnaire.  Once we receive this information, we ask
that you allow 8 weeks for review of your request for reimbursement.
  
 
Again, we are sorry you had
this experience and regret
any inconvenience this has caused you.  If you have any questions, please
let us know. You can reach us by replying to our
email or by calling [redacted] and leaving a message.  We look forward to
receiving the requested materials and appreciate the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
The company stated that they will follow up with me in 2-3 weeks by email and postal mail to let me know about my refund.  When I receive that response I will notify your office with a response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The company informed there was an error in the processing of my rebate, so they missed $10 of payment. I'll receive another prepaid card with $10. Not ideal, because it's one more card and it will take 3 weeks to arrive. However they sent a few coupons for the inconvenience.I hope I receive the card.
Regards,
[redacted]

We’re sorry to hear of your experience
and regret your disappointment with the resolution we offered.  While we are sympathetic to the hair issues you
reported, without the
additional information we requested, we’re unable to consider compensation beyond the refund that was sent in April 2015.
Please know we understand it must have been upsetting
to receive a Pampers coupon recently and want to assure you that it does not appear to be related to your report to Vidal Sassoon.   We would be happy to
look into this for you if provide a copy of the mailing you received.
We also want to assure
you that our hair coloring products
are evaluated to make
sure they’re safe when used as directed and we have not discontinued Vidal Sassoon Pro Series London
Luxe Deep Velvet Violet 3VR. If you have further questions, please let us know. You can reach us by calling [redacted].

Please know we’re sorry to hear of the experience you reported while using Herbal Essences Set Me Up Mousse.  We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health & Safety Team.
 
We also want to assure...

you that we care deeply about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.
 
We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding, our Health & Safety Team is following up by postal mail. Please complete the questionnaire enclosed with their letter dated March 9, and return it to us in the postage-paid mailing envelope provided. If you are requesting reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the information our Health & Safety Team has asked you to provide.  
 
Within the next 2-3 weeks, you will also receive a prepaid debit card to refund your purchase.  If you have any questions, please let us know. You can reach us by calling[redacted] and leaving a message with your complete name, telephone number and the best time to contact you.
 
Again, we are sorry to hear of your experience and we appreciate your efforts to get in touch.

Thank...

you for your interest in [redacted].  Please know we are sorry to hear of your experience when using our products and we regret your disappointment with the service you received when you contacted us for assistance.  We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with the appropriate people in our company.  We also want to assure you that we care deeply about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.  We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. On April 9, we followed up by postal mail with a letter that includes a questionnaire and an addressed, postage-paid mailing envelope.  We hope you will take a moment to complete the questionnaire and return it to help us better understand your experience with [redacted] products.   In a separate mailing, we're sending a prepaid debit card to refund your purchase.  Please allow 2-3 weeks for delivery of the card.  If you have any questions, please let us know. You can reach us by calling ###-###-#### and leaving a detailed message with your complete name, telephone number and the best time to contact you.  Again, we are sorry to hear of your experience and we appreciate the opportunity to address your concerns.

Thank you for your recent
purchase of [redacted].
 We’re sorry you’re unhappy with the size of your [redacted] Double Rolls and appreciate the
additional opportunity
to address your concerns. 
 
The 18 rolls = 36 rolls comparison mentioned on
our [redacted] Double Roll...

package is based on the number of sheets per
roll versus our [redacted] Regular rolls. [redacted] does not base roll
sizes on other market brand sizes. There may be other brands with more sheets than ours but we
maintain our roll equivalencies based on internal formats. 
The number of sheets per roll and the sheet size is printed on the outer
packaging.
 
Please know we regret your disappointment with our
offer to send money
saving coupons and we're still willing to send them with the hope you'll give
our product another try.   However, in order to consider a
request for a refund, we ask that you send copies of your receipts.  We’ve followed up separately by email with details on sending your receipts to us.
 
If you have any
questions, please let
us know. You can reach us by replying to the email sent directly to you
or by calling [redacted] and leaving a message.
 We appreciate
your interest in [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for your recent purchase of an Oral-B Deep Sweep toothbrush.  We’re sorry the Oral-B replacement brush head coupon inside the package was for an expired offer.   We appreciate your efforts to bring this to our attention and have shared your comments with the appropriate...

people in our company.
 
Your satisfaction is important to us, so we’re following up by postal mail with current coupons. Please allow 2-3 weeks for delivery by postal mail. If you have any questions, you can reach us by calling [redacted] and leaving a message.  We appreciate your interest in our products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11384626, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Brenda Holland

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am sorry I wasnt able to respond to my complaint sooner, as I mentioned in my complaint I am active duty in US Army, please update the complaint that I received replacement toothbrush and I am very satisfied with the businesses response.
Regards,
[redacted]

Thanks for your recent purchase of an Oral-B Power Toothbrush. We're sorry to hear of the problem you experienced with our offer to receive a $7 coupon for Oral-B Replacement Brush Heads when you register your toothbrush on line.  We understand your frustration and appreciate your efforts to...

bring this to our attention.  Feedback from loyal consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.
The message you saw that the offer was expired was a technical error and we want to assure you we’ve taken steps to correct it.  Your satisfaction is important to us, so we’re following up by postal mail with coupons we hope you’ll enjoy using.  Please allow 2-3 weeks for delivery by postal mail. If you have any questions, you can reach us by calling [redacted] and leaving a message. We appreciate your interest in our products and welcome the opportunity to address your concerns.

Thanks for your recent purchase of a Swiffer 360° Duster.  We're sorry your
duster cloth tore when you tried to put it on the handle and want to assure you
we have several checkpoints along our manufacturing lines to ensure the quality of the products you
receive. We appreciate the time...

you've taken to bring this to our attention. Your feedback is important to our ongoing efforts to maintain our high
standards and you can be sure that your comments have been shared with the
appropriate people in our company.
Your satisfaction means a great deal to us, so were sending a coupon to help compensate for your purchase. Please allow 2-3 weeks for delivery by postal
mail.  If you need to contact us again about this, you can reach
us by calling [redacted].  We value your loyalty to P&G products and
welcome the opportunity to address your concerns.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. If you take a moment and actually read their response rather then send me a computer generated resolution email, you would see that they did nothing to resolve this issue at all. They simply shifted the blame to another entity, while still screwing me out of money. The company was not owned by Coty when I made the purchase, or original complaints with the company. Apparently it is okay to say you guarantee a product, but legally don't have to follow through with that guarantee? Disappointed in this entire process, including registering my complaint with the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Please know we value your loyalty to Swiffer WetJet.  We are very sorry to hear of your experience and regret your disappointment with the service you received when you contacted us.  Feedback from thoughtful consumers like you is important to our ongoing efforts to maintain our high...

standards and you can be sure that your comments have been shared with the appropriate people in our company.
We’d like to assure you Swiffer WetJet has been thoroughly evaluated to ensure it is safe to use as directed. We appreciate the time you took to provide the items we requested to help us understand the problem you reported and thank you for your patience while our Quality Assurance Team evaluated the WetJet device, remaining cleaning solution and the photos you sent. It typically takes 6-8 weeks for the evaluation of a claim and we hope you’ll accept our sincere apology for the delay in processing yours.
On October 20, a letter was sent in response to your claim and you can expect to receive it within the next few weeks. If you have any questions, you can reach us by calling [redacted]  We value your loyalty to Swiffer and appreciate the opportunity to address your concerns. Thank you again for your patience while a thorough evaluation of your claim was completed.

We’re very sorry you were disappointed with recent Charmin Ultra Strong bathroom tissue purchases, especially since you’ve been a loyal consumer for so many years. Our products and packages go through many quality checks, so it's unusual for a package to leave our plant without the proper number of...

plies, especially since we try our very best to make sure that each product reaches you in perfect condition. I regret that wasn't the case with your purchases. I appreciate your letting us know this happened, and I shared your reports with our Quality Assurance (QA) Team.  We’d love to work directly with you to resolve this to our mutual satisfaction. To that end, please check your e-mail for a message about Charmin.  Again, we’re sorry you had this experience and regret any inconvenience this has caused you. Please know we value your loyalty to Charmin, and we always welcome your feedback about our brand. Going forward, please feel free to call the toll-free number listed on any Charmin package – [redacted] – if you have comments or questions. As you may know, you can speak live to a Charmin representative between 9am and 6pm EST, Monday through Friday.  Thanks again for reaching out and allowing us to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] company is ignoring my request for compensation of my sheets that were ruined of $75. The company is ignoring my request for compensation for my sheets that were ruined because of their product. the sheets cost $75. I would like reimbursement for the sheets or $75 in P&G coupons. I believe this is fair. They changed the name of their product so I purchased one that included a stain fighter. It did not work. Not to mention I'm our the money for the product that is no good.
Regards,
[redacted]