The Procter & Gamble Company

Thank you for your recent purchase of Head & Shoulders Smooth & Silky. Please know we’re sorry to hear of the experience you reported while using our product. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with
our Health and Safety Team
We also want to assure you that we care deeply about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed.
Your satisfaction is important to us, so we’re following up by postal mail on your request for a refund. Please allow 2-weeks for delivery. In the meantime, please save any remaining unused product for the next four weeks in case we need to retrieve it or obtain additional information
Again, we are sorry to hear of your experience. If you have any questions, you can reach us by calling *** and leaving a message. We appreciate your interest in Head & Shoulders and welcome the opportunity to address your concerns

Thank you for your purchase of Cascade Platinum Pacs. Please know we appreciate your interest in Cascade and we're sorry you were disappointed with the performance of the product you received. Your feedback is important to our ongoing efforts to maintain our high standards and you can be
sure that your comments have been shared with the appropriate people in our company
We’d also like to assure you our products are formulated to provide the excellent performance you expect and we have many checkpoints along our manufacturing lines to ensure their quality Cascade detergent pacs should dissolve within the first minutes of the wash cycle and we are sorry to hear of the problem you reported. Your satisfaction is important to us, so we’ve followed up separately by email and postal mail about your experience with our product and request for a refund. Please allow 2-weeks for delivery of our letter by postal mail
In the meantime, we hope you’ll consider giving our product an other try. Here are some tips we hope you’ll find helpful in getting the best results:
- Make sure your hands and dispenser cup are completely dry before placing the pac in the dispenser
- If the detergent pac does not fit in the dispenser properly, try placing it in the cutlery basket or at the bottom of the dishwasher instead of in the dispenser cup
- Make sure dishes aren't blocking the sprayer arms of your dishwasher
- Turn your dishwasher on at night when no other water is being usedThat way, you'll know it's getting enough water pressure
-Run the hot water at the kitchen sink for a few minutes before you start the dishwasherYou'll get the best results if the water is above degrees F
-If you’re using a short cycle, try using the longest cycle
If you have any additional questions, please let us know. You can reach us by calling *** and leaving a message. We appreciate your interest in Cascade and welcome the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business requested a receipt once againI offered to sent a receipt several months ago and receipt no response to that emailMy emails were ignored until I filed a complaint with the Revdex.comI believe they are only requesting it now to find a way to avoid the obligations of the warranty and not admit fault in losing my packageI am once again requesting they make an effort to locate my package and return my property to me or replace the toothbrush that I have sent
Regards,
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I recieved a refund but the fact they changed a product without warning or notice on the label
Regards,
*** ***

Thank you for your purchase of a Braun 340S Shaver. We’re sorry you weren’t pleased with your shaver and regret the delay you reported with your submission to the Braun Money Back Guarantee. We appreciate the time you’ve taken to bring this to our attention and want to
assure you that your comments have been shared with the appropriate people in our company
After we received your message, we asked the promotions team to look into the status of your submission and learned a prepaid debit card was sent on November 5, to refund your purchase. If you haven’t received the card by now, you can expect to receive it soon. We appreciate your patience in waiting and hope you’ll accept our sincere apology for any inconvenience the delay may have caused
If you have additional questions, you can reach us by calling *** and leaving a message. We value your loyalty to P&G products and welcome the opportunity to address your concerns

We’re sorry to hear of your experience while using Old Spice Pure Sport DeodorantWe appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team as we take your report seriously
Please know we care
about the safety of our products and the people who use themWe meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumersAdditionally, we continue to monitor the safety of our products after they are marketed
Our consumers’ welfare is of the utmost importance to usTo help us gain a better understanding of the problem you reported, our Health & Safety Team is following up separately by postal mailPlease complete the questionnaire enclosed with their letter dated November 19, and return it to us in the postage-paid mailing envelope providedIn order for our Health and Safety team to consider your request for reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaireOnce we receive this information, we ask that you allow weeks for review of your request
Within the next 2-weeks, you can also expect to receive a prepaid debit card to refund your purchaseIf you have any questions, please let us knowYou can reach us by calling *** or by replying to the email message we sent directly to you
Again, we are sorry to hear of your experienceWe appreciate your efforts to get in touch and hope this helps reassure you of our commitment to your satisfaction

Thanks for getting back in touch about your latest purchase of Old Spice Swagger body wash. We regret your disappointment with our response to your initial message and appreciate the additional opportunity to address your concerns.
We have recently made some minor changes to
the Swagger body wash formula. We can assure you that before we made this change, we evaluated it further with people like you who love our product and they found the scent to be a close match. This is a routine practice as we keep up with consumer preferences and other product requirements. The overall notes of the scent haven’t changed, but there are some slightly different undertones. While the color is a slightly lighter shade, the lather ingredients remain unchanged from the previous formulaOur further lab testing of the formula did not show any changes to the lather or cleansing performance
Please know we value your loyalty and we’re sorry you weren’t pleased with the changes we’ve made. Your feedback means a great deal to us and you can be sure that your comments have been shared with our Product Development team. In addition to the coupons sent previously, we’re also sending a pre-paid debit card to refund your purchasePlease look for the coupons and refund to arrive in separate mailings within the next 2-weeksWe hope you’ll consider using them to try some of our other manly scents
Again, we are sorry you’re disappointed and we appreciate the time you’ve taken to let us know how you feelIf we can be of additional assistance, you can reach us by calling *** Thanks for writing

Revdex.com:At this time, I have not been contacted by *** *** *** *** regarding complaint ID *** The last lady that called was argumentative and highly insensitive After that phone call, I have not heard from their offices *** ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hi ***,Thanks for respondingI have not heard any more from P&G/***I am disappointed with their ethics, evasiveness and level of customer serviceIt should not be necessary to have to involve the Revdex.com for each communicationThere seems to be a serious problem at P&G/***.Please reopen the fileMembers of the public need to be aware of the problems at P&G/***, especially lack of customer service and their corporate policy of dumb insolence towards any communications from customers who need after-sales service or other help.I appreciate your help.Regards,*** *** On Fri, Feb 13, at 10:AM* *** *** *** wrote:***P&G Consumer RelationsPlease let me know about the up to $reimbursement as mentioned below and in the email from *** *.*** ***

We’re sorry to hear of your experience with Crest Pro-Health Clinical Rinse MouthwashWe appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team
Please know we care about the safety of our products and the
people who use themWe meet or exceed all applicable regulatory standards to ensure our products are safe and effectiveEach product must pass a thorough safety evaluation before it is made available to consumersAdditionally, we continue to monitor the safety of our products after they are marketed
Since you noticed the product bubbled when used, it may be helpful to know that Crest Pro-Health Clinical Rinse contains hydrogen peroxideWhen hydrogen peroxide comes in contact with saliva, it produces a bubbling sensation which is typical for mouth rinses containing this ingredient
We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we canTo help us gain a better understanding of your experience, our Health & Safety Team followed up by postal mail on January 8, Please complete the questionnaire enclosed with their letter and return it to us in the postage-paid mailing envelope providedIn order for our Health and Safety team to consider reimbursement of out of pocket medical expenses and/or related expenses, please include a copy of the receipts for the *** and *** *** as well as a copy of the hotel receipt when you return the completed questionnaire. Once we receive this information, we ask that you allow weeks for review of your request for reimbursement. The prepaid debit card that you received in the amount of $was sent to refund your purchase of the Crest Rinse after you contacted us initially
Again, we are sorry you had this experience and regret any inconvenience this has caused you. If you have any questions, please let us knowYou can reach us by calling *** and leaving a message. We look forward to receiving the requested materials and appreciate the opportunity to address your concerns

We hope you'll accept our sincere apology for the confusion about the Gain product you used to launder your garments.  We appreciate the time you’ve taken to let us know the product was Gain with Febreze Freshness Hawaiian Aloha and we welcome the additional opportunity to address your concerns.  
 
Please be assured all of the ingredients in our detergents have been extensively tested to ensure they're safe for washable fabrics. However, certain types of materials and fabric finishes will stain if they come into direct contact with a colored detergent. Also, soil on fabrics can sometimes attract and hold the dyes in colored laundry products. Since the dyes used in our detergents are water soluble, any spots that are the result of direct contact with fabric can be removed by rewashing in the hottest water safe for the material and with the recommended amount of detergent.  You may need to wash the items more than once to completely remove the stain.   
 
If rewashing in the hottest water that is safe for the materials doesn’t help remove the spots, you can submit a claim by mailing the garments and the Gain product you used to the address provided previously. Also, we recommend you use a method that offers a tracking number since we can’t assume responsibility for items lost in the mail.
 
Again, we are sorry you had this experience and we want to assure we take all complaints from our consumers seriously.  If you have any questions, you can reach us by calling [redacted] and leaving a message.

Thank you for choosing an Oral-B Professional Care 1000 toothbrush.  Please know we appreciate your purchase of our product and your interest in the Oral-B Walmart.com Rebate Offer. 
We’re sorry to hear of the problem you reported with your submission for the $15 rebate and regret...

your disappointment with the service you received when you called for assistance.   We appreciate the time you’ve taken to bring this to our attention and the additional opportunity to address your concerns.  Feedback from thoughtful consumers like you helps us improve future service to others and you can be sure that your comments have been shared with those responsible for this promotional offer.
After we received your recent message, we asked the promotions team that is handling this offer to look into this for you. We’re happy to report a $15 prepaid debit card has been sent to ensure your submission is honored.  Please allow 2-3 weeks for delivery by postal mail.  Separately, we’re also sending coupons for P&G oral care products which we hope you’ll accept as a gesture of our goodwill.  
We hope you’ll accept our sincere apology for the delay and any inconvenience it may have caused you. If you have any questions, please call [redacted] and leave a message. We value your loyalty to P&G products and appreciate the opportunity to be of assistance to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First and foremost my complaint wasn't about Gain flings I have never used this product. My complaint was about your gain Aloha Hawaiian scent detergent. As I stated in my initial complaint this product has stained all my work uniforms and my husbands basketball jerseys. I did try to rinse and was the clothing with cold water with no avail.  As stated iI would like P&G to compensate me for this!!! I will not eat the cost of this!!!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We’re sorry to
hear of the problem you reported with the Duracell batteries installed in your
camera.  Please know we appreciate your efforts to return your camera and one of the
batteries to help us
better understand your experience.  We regret your disappointment with our...

response to the
claim you submitted
and welcome the
additional opportunity
to address your
concerns.
 
Upon receipt of the materials you submitted with your claim, our Quality Assurance Team thoroughly examined the P&G
product (Duracell battery) you provided. Their report
indicates no defects or abnormalities were found with the battery. A complete examination of the anodes, cathodes,
and electrical characteristics of the product indicate the problem was caused by an external short.  It’s important to know that our alkaline batteries are
designed with a vent mechanism that will activate if the batteries are
physically or electrically misused (externally shorted, installed backwards,
used with batteries of different chemical systems or ages, stored improperly prior to use, etc.).
 
After our letter was
sent on April 11 to inform you of the results of our evaluation, your camera was
returned to you and
we’re glad to hear you
received it.  The permission
to test form included with our questionnaire
was a request for your permission to evaluate the Duracell batteries that were installed in your camera at the time of the incident.  To help us understand a
report of a problem with one of our products, our research team must
thoroughly examine the
P&G product.   At times, this could include dismantling the
P&G product, such as your battery. As a result, we are unable to return the P&G product after we finish our investigation. We hope you will accept our
sincere apology for
any confusion the form may have caused you.  
 
We also want to
thank you for the time you took to speak with us about our decision regarding your
claim.  We hope the information we provided was helpful.  As promised, we are following up by postal mail and you can expect to receive our letter in 2-3
weeks.  If you have additional questions regarding this
matter, please let us know.  You can
reach us by calling ###-###-####.  We
value your loyalty to Duracell through the years and hope you will continue to use our products with
confidence in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.NO ONE IS ASKING FOR A REFUND.  The tissues cost close to $** each and they offered to send $[redacted] coupons.  That is unacceptable.  Willing to accept replacement coupons, not cash money.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We’re sorry you received unwanted email from Procter & Gamble.  We also regret the problem you experienced when you tried to use the unsubscribe link and understand your frustration. Feedback from thoughtful consumers like you helps us maintain our high standards, so we appreciate the...

time you took to bring this to our attention and the additional information you provided to help us look into this for you.
Please know we respect your privacy.  We’ve taken steps to make sure you don’t received future mailings from P&G and we’ve shared your report about the unsubscribe link with the appropriate people in our company.  If we can be of additional assistance, please let us know.  Thank you for getting in touch.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They have sent it to Health & Safety for review of the complaint and request for refund. I should be receiving a letter with a questionnaire within 6-8 weeks. 
Regards,
[redacted]

We are sorry you’re disappointed with our response and we appreciate the additional opportunity to address your concerns.
 
On October 5, 2014,
we received an email from you in which
you informed us “I have a proof or purchase (receipt)."  If you’re willing to send a copy of the receipt that you kept for your records, we would be happy
to consider your request for assistance.
 
It is important to keep in mind that our email sent in
August 2014 advised you to “appropriately insure and
ship your package using a carrier who can provide tracking … as Braun/Oral-B/P&G are not responsible for
lost or misdirected mail." If you have a tracking number that you can provide, we could research this further for you.  
 
Again, we are sorry to hear of the problem you reported with your toothbrush.  As a gesture of goodwill, we’re sending coupons
for P&G oral care products.  Please allow 2-3 weeks for
delivery by postal mail.   If you have any
questions, please call [redacted]. Thank you for writing.