The Procter & Gamble Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  It should be noted that, throughout the conversation I had with the customer care representative, she repeatedly stated that there is a disclaimer that pops up that explains the 2-day shipping process when it is selected. I disputed this, then went back and took screen shots of the process, proving my argument. I am merely suggesting that The Art of Shaving either train the reps differently or actually provide a pop up that explains this process because it was not present.
 
Thank you for your professionalism is dealing with my complaint. 
Regards,
[redacted]

We’re sorry you’re disappointed with the value of the coupons you found in the P&G brandSAVER insert and we appreciate the time you’ve taken to let us know how you feel.  We have different types of coupons and hope you’ll find those offered in the future more appealing.If you haven’t...

already done so, we hope you'll check out the “Coupons & Offers” section on www.pgeveryday.com  In this section, you’ll find a variety of printable coupons, a feature to add coupons to retailer Shopper Cards, as well as information about where to find P&G coupons in local papers. Offers change regularly, so you may want to check back often.Please know we value your loyalty through the years and your satisfaction means a great deal to us.   We’re always looking for ways to better meet the needs of our consumers and you can be sure that your comments have been shared with our P&G brandSAVER team.

Thank you for your recent purchase of [redacted] cologne.  We’re delighted you enjoyed the fragrance of the first bottle and wish you were equally pleased with the second.  We are sorry to hear of the unusual scent you reported and appreciate your efforts to bring...

this to our attention. Please be assured your comments have been shared with the appropriate people in our company.
 
We also want to assure you that our goal is to manufacture high quality products that consistently delight our consumers and we have many checkpoints along to help make sure you receive products that meet our high standards. Your satisfaction is important to us, so we’re following up separately by email and postal mail on your request for a replacement.  Please allow 2-3 weeks for our letter to arrive.
 
If you have additional questions, you can reach us by replying to our email or by calling [redacted] and leaving a message.  We value your loyalty to P&G products and appreciate the opportunity to be of assistance to you.

Thank you for getting back in touch with us about your experience with Cascade.  Please know we're sorry you're unhappy with the appearance of your dishes washed in Cascade and we regret your disappointment with the service you received when you contacted us for assistance. Feedback from...

thoughtful consumers like you is important to our ongoing efforts to maintain our high standards and you can be sure that your comments have been shared with the appropriate people in our company.
 
We'd like to assure you all versions of our product have been thoroughly evaluated to make sure they're safe for use with items that are dishwasher safe.  Additionally, we have many checkpoints along our manufacturing lines to ensure their quality and performance. It may be helpful to know our dishwashing detergents no longer contain phosphates (in compliance with laws effective July 2010 requiring dishwashing detergents to be phosphate-free). We understand that some consumers may be experience filming when using phosphate free formulas.  Also, if you live in an area with hard water, not using enough detergent can allow water minerals and soils to settle back on the dishes, causing an unsightly film.
 
If what you’re noticing on your dishes and glasses is hard water film, we recommend using vinegar as a cleaning agent.  We've followed up by email with tips for removing hard water mineral film from dishes and other information we hope you'll find helpful.  Additionally, we're also following up by postal mail regarding your experience and request for compensation. Please look for our postal reply to arrive within 2-3 weeks.
 
Again, we are sorry you had this experience and we appreciate the additional opportunity to address your concerns.  If you have any questions, you can reach us by calling [redacted] and leaving a message. We value your loyalty to P&G products and hope our response helps reassure you of our commitment to your satisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I included the receipt when I sent the package to P&G. I feel like the response from P&G response indicates that they have lost my package at the service center and are requiring an unnecessary burden of documentation in order to avoid acknowledging that the package was lost at and avoid having to repair my toothbrush or send me a replacement. It seems that they are acting in bad faith and place barriers in order to honor their obligation of warranty.
Regards,
[redacted]

Linda indicated she spoke to the customer.  He hasn't faxed a copy of the receipt as requested.  Regardless, they are agreeing, as goodwill, to provide him with a $15 pre-paid debit card, which should arrive in 2-3 weeks.

We are very sorry to hear of your experience with Febreze Car Vent Clip and regret your disappointment with the service you received when you contacted us about your claim. Feedback from thoughtful consumers like you helps us maintain our high standards and you can be sure that your comments have...

been shared with the appropriate people in our company.
 
We’d like to assure you all Febreze products have been evaluated to be safe when used as directed and we have many checks along our manufacturing lines to ensure their quality. We appreciate the time you took to let us know about your experience with our product and the materials you provided to help us understand the problem you reported. 
 
It typically takes 6-8 weeks for the evaluation of a claim and we hope you’ll accept our sincere apology for the delay in processing yours. On October 7, we received the product you returned and sent it to our Quality Assurance Team for evaluation. A letter was sent on December 9 in response to your claim and you can expect to receive it within the next few weeks. If you have any questions, please let us know.  You can reach us by calling [redacted] [redacted] 
 
Your satisfaction means a great deal to us and we appreciate the opportunity you provided for us to address this matter. We value your loyalty to Febreze products and thank you for your patience while a thorough evaluation of your claim was completed.

Thank you for letting us know you didn’t receive a reply to your letter requesting assistance with your Oral-B power toothbrush.  Our goal is to offer prompt and courteous service to all who contact us and we are sorry to learn of your experience.  After receiving the note you...

sent through the Revdex.com, we checked our contacts and did not find a prior inquiry from this address.  We’re unable to determine why we haven’t received your initial letter yet and want to offer a sincere apology for any inconvenience this has caused you. Please be assured we’ve shared your comments with the appropriate people within our company.  We are very sorry you haven’t been able to find replacement brush heads for your toothbrush and understand this is frustrating.  Based on the information you provided, it appears you need the Oral-B Sonic (SR18) brush head.  We wish we had better news, but we discontinued the Oral-B Power Sonic toothbrush in 2014.  We no longer make the Sonic brush heads and our inventory of this product is depleted.  However, you may still be able to purchase the Oral-B Sonic brush heads from online retailers. Since you’re unable to use the Oral-B brush heads that you recently bought, we’ve requested a Citibank prepaid debit card in the amount of $25 to refund your purchase.  Please look for the card to arrive via postal mail within the next 2-3 weeks.  In a separate mailing, we are also sending a coupon for $10 off an Oral-B Power toothbrush coupon if you’re interested in replacing your Oral-B Sonic power toothbrush. You may want to consider the Oral-B Vitality or the Pro 1000; they have the same brushing function and are rechargeable. If we can be of additional assistance with this matter, please let us know.  You can reach us by calling 1-877-259-0597 and leaving a detailed message including your phone number and the time of day that it is best to reach you.  We value your loyalty through the years and appreciate the opportunity to address your concerns. Thank you for your interest in Oral-B products.

Thank you for your interest in The Art of Shaving products.  We’re sorry you’re disappointed that you didn’t receive your order in 2 days and understand this is frustrating for you.  We appreciate the time you’ve taken to bring this to our attention and welcome the...

opportunity to address your concerns.
Please know your satisfaction is very important to us.  Since you were disappointed with the length of time it would take to receive your order, the $15 charge for express shipping was reimbursed on September 26, 2014.
It may be helpful to know information about our shipping guidelines, as well as answers to other frequently asked questions, can be found in the Customer Care section on theartofshaving.com  The following details for our “Express Delivery: (2 Business Days)” option are available in the Shipping section on the Customer Care page of our website:
“Express Delivery: (2 Business Days):  Orders are typically delivered by the end of the second business day after they are shipped. Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern/12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern/12 pm Pacific, in which case the order will be shipped on the following business day. Some locations in [redacted], and remote areas may require additional transit time.”
We regret any confusion and hope you’ll accept our sincere apology.  If you have additional questions regarding your order, we encourage you to get back in touch.  We appreciate your interest in our The Art of Shaving products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  My rechargeable [redacted] shaver works only while plugged in. All it needs to restore its rechargeable function is a replacement battery. For your reference, details of the offer I reviewed appear below.As a pilot who is based in different countries in different continents my wife and I expect world-wide warranty and after-sales support which is also long lasting regarding spare parts. We try to obtain products from companies able to give this. We particularly try to obtain durable and reliable products with long lives and expect spare parts to be available long into the future. [redacted] used to supply both while under previous German control. Since being taken over by [redacted]/P&G it seems that [redacted] has deteriorated to the planned obsolescence, throw-away, anti-environment attitude that ruined the American motor industry. Just as our last three vehicles have been made in Japan, it seems that when I need a replacement shaver it will also be from the orient. The [redacted] still functions as a back-up to my other shaver but cannot be first choice for travel because it is no longer rechargeable.Note that it was used daily from new and only in late 2013 did the charge capacity start decreasing. This became useless late last year and I have been trying to obtain a spare battery since. This would have been the first replacement battery so I do not complain about the battery life. The first time a battery needs replacement after regular use from new (its normal life) should not result in the maker being unable to supply a replacement part! I would expect to hear this at about the fourth or fifth time the battery needed replacement.P&G/[redacted]/Braun needs to revise its policies to include adequate after-sales support. It also needs to include a proper email address on its website so that customers may contact it by email. Note that a so-called email form is not an acceptable substitute for a proper email address.I have had to accept that P&G does not provide adequate after-sales support and will make other arrangements.
Regards,
[redacted]

We appreciate your interest in our Fantasy Lineup Promotion.  We’re sorry to you haven’t been able to find participating MVP products with the program sticker and regret any inconvenience you may have experienced.  Please be assured your comments have been shared with the appropriate...

people in our company.
 
It may be helpful to know the specially marked products were only available in select [redacted] stores and quantities were limited.  For answers to your questions or requests for assistance with the Fantasy Lineup Promotion, please send a message to the promotions team at the email address at the following email address[redacted]
 
As a gesture of goodwill, we’re sending money coupons which I hope you’ll enjoy using on a future shopping trip. Please allow 2-3 weeks for delivery. Thanks again for getting in touch.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
We appreciate your interest in our Fantasy Lineup Promotion.  We’re sorry you haven’t been able to find participating MVP products with the program sticker and regret any inconvenience you may have experienced.  Please be assured your comments have been shared with the appropriate people in our company.
 
It may be helpful to know the specially marked products were only available in select [redacted] stores and quantities were limited.  For answers to your questions or requests for assistance with the Fantasy Lineup Promotion, please send a message to the promotions team at the following email address: [email protected].
 
As a gesture of goodwill, we’re sending money coupons which I hope you’ll enjoy using on a future shopping trip. Please allow 2-3 weeks for delivery. Thanks again for getting in touch.

We’re very sorry you’re disappointed with how the points are awarded in our Pampers Rewards program and appreciate your letting us know. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and great product performance and great service to our...

consumers is at the heart of what we do. It’s important that we understand any confusion the terms of our promotional offer may cause. The information you provided is valuable to our ongoing efforts to maintain our high standards, and you can be sure all your feedback has been reported to the appropriate people within our company.   We truly value you, and we adjusted the points in your Rewards account. In addition, we reached out directly to our Pampers Rewards Team to gain a complete understanding so we could provide you a clear explanation of how points are awarded. As you may know, depending on the size package you have, there can be one (1) or more codes you can enter to earn points. You’ll find information in the newsletter that states consumers receive 2x or 3x the points on their first code entered. This does not mean the total points for the package will be multiplied. Instead, it means the first code from that package will be multiplied.    Again, we’re sorry for your disappointment and any confusion this caused. If we can be of additional assistance, please let us know. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We’re sorry if you haven’t received the
messages we sent
directly to your
email address and we
appreciate the additional opportunity to be of assistance.
 
In a message dated
March 30, 2015, we wrote to let you know that in order for us to consider
your request for coupons to replace the value of the rolls you reported buying, we respectfully request you send copies of your receipts to the following email address:  [redacted]
 
Please include the following in the subject line when sending your receipts:  [redacted] Case No. [redacted]
 
If you do not have copies of your receipts, please know we are still
willing to send the money saving coupons originally offered.  Once we hear from you, we’ll be in touch.

Thank you for your interest in [redacted].  We’re sorry you weren’t pleased with your purchase of our hair care products and we appreciate the additional opportunity to address your concerns.
 
We received the products you returned; however, we did not receive a copy
of the...

receipt. We regret any confusion and appreciate the [redacted].com
order number you
provided so we could look into this for you. 
Your purchase has been verified and an additional
prepaid debit card in the amount of $12.08 has been sent to provide
a full refund.  Look for the card to arrive via postal mail within the next 2-3 weeks.
 
Please accept our apologies for any inconvenience this may have caused you.  If you have any additional questions, you can reach us by calling ###-###-#### and leaving a message with your complete name,
telephone number and the best time to contact you. Thank you for getting in touch.

We’re sorry to hear of your experience while using Crest Pro-Health toothpaste.  We appreciate the time you’ve taken to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team as we take your report nature very...

seriously.
Please be assured that we care about the safety of our products and the people who use them.  We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective.  Each product must pass a thorough safety evaluation before it is made available to consumers and we continue to monitor the safety of our products after they are marketed. 
We’re always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can.  Our Health and Safety Team is following up by postal mail regarding your experience and request for consideration of reimbursement for your out of pocket dental expenses. A questionnaire was enclosed with their letter dated October 17, and we hope you’ll take time to complete it and return it along with any other requested materials.  Once we receive the requested information, we ask that you allow 6-8 weeks for review.
In the meantime, we’ve requested prepaid debit card to refund your purchase. The card will arrive in a separate mailing within the next 2-3 weeks.
Once again, we’re sorry you had this experience.  If you have additional questions, please let us know.  You can reach us by calling [redacted]  We appreciate your interest in Crest and welcome the opportunity to address your concerns.  Thanks for getting in touch.

Thanks for your recent purchase of an Oral-B
rechargeable toothbrush.  We’re sorry to hear of the problem you experienced when
you tried to register your new toothbrush on our website. Since you weren’t
able to sign up for the $7
coupon  offer, we can certainly understand your...

frustration.  Your satisfaction means a great deal to us,
so we appreciate the time you’ve taken to bring this to our attention.  Please be assured your comments have been
shared with the team responsible for this offer.
 
We’d love to try to make this up
to you by sending coupons you can use on future purchases of our oral care
products.  Please allow 2-3 weeks for delivery by postal
mail.
 
If you have any questions, please let us know.  You can reach
us by calling [redacted].  We appreciate your interest in Oral-B products and
welcome the opportunity to
address your concerns.

I have reviewed the response made by the business in reference to complaint ID 10844051, and find that this resolution is satisfactory to me. 
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for your help in resolving this matter.
Regards,
[redacted]