The Procter & Gamble Company

Thank you for your loyalty to [redacted] through the years.  Please know we’re sorry to hear of the problem you experienced when you tried to purchase replacement foil heads for your [redacted] Universal Shaver through [redacted]  Since this website is not a Procter &...

Gamble site, we suggest you continue to work directly with [redacted] for answers to your questions about the check that you mailed to them. We’re also sorry to learn your [redacted] shaver isn’t holding a charge.  We appreciate your efforts to bring this to our attention and we've shared your report with the appropriate people in our company.  Your satisfaction is very important to us and we certainly want to help. 
As a gesture of goodwill, we’re sending a complimentary replacement foil so you can use your [redacted] Universal shaver when you send your [redacted] for repair. Please allow 2-3 weeks for delivery.  In the meantime, we’ve followed up separately by email to provide contact information for an authorized service center in [redacted] and instructions for mailing your shaver for repair.  Before sending your shaver, we recommend you call the service center first to discuss your repair issue.  You can also inquire about ordering additional foil heads and the types of payment methods they accept.
If you have any questions, you can reach us by replying to the email we sent directly to you or by calling [redacted] and leaving a message. We value your loyalty and welcome the opportunity to be of assistance to you.

Please know we regret your
disappointment with our response to your request for compensation beyond the
money saving coupons we offered to send.  Since
the number of sheets per roll and the sheet size is printed on the [redacted] Double Roll package, and you received product that was made as intended, we offered to send $[redacted] coupons as gesture of
goodwill.   In order to consider your request for coupons to replace the
value of the rolls you reported buying, we respectfully request that you send
copies of your receipts to the email address we provided in the message sent directly to you.
 
Again, we're sorry you're unhappy with the size of [redacted] Double Rolls and we appreciate the time you have taken to let
us know how you feel.

Thank you for your recent purchase of Nice n Easy.
 
We’re sorry to hear about the problem you reported with your package and want to assure you that we have strict controls to check the quality of our products throughout the manufacturing process, so they should reach you in the best...

possible condition. We regret you received a package in this condition and appreciate your efforts to bring this to our attention.  Please be assured we’ve shared your report with the appropriate people in our company.
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Your satisfaction is important to us, so we’re sending a product coupon via postal mail.  Look for our letter to arrive within the next 2-3 weeks.   We value you as a loyal customer and appreciate you taking the time to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am disappointed in the fact that the response is as generic as it gets. I have the toothpaste and the mouthwash were using. I stated using Colgate and my mouth is healing my teeth are actually going back to their original color. Your product really hurt my gums, made my teeth yellow and made dentist appointments painful (I had to get my teeth cleaned every 3 months and there was bleeding/ heavy bleeding every time) l all of the things that you were to help my mouth with were the very things that your product caused. I am saddened by the fact that your company did nothing but state that you care about your customers. 
Regards,
[redacted]

We value your loyalty to [redacted] through the years and
hope you will accept our sincere apology for your disappointment with our
service.
Your satisfaction with our products and service means a
great deal to us.  We understand your
disappointment in learning the replacement battery for the [redacted] Shaver
was discontinued and want to assure you that your comments have been shared
with our technical
contacts within the repair organization.
Please know we are dedicated to manufacturing high
quality products. [redacted] shavers have a 2 year warranty, starting on the date of
purchase. This warranty extends to every country where the appliance is supplied by [redacted] or its
appointed distributor.
Staying in touch with our consumers is important to us
and we regret the difficulty you experienced when you tried to contact us about
your shaver.  We appreciate the time
you’ve taken to let us know of your interest in an email address consumers can use to send a message to
us.  At this time, we provide a toll free
number on our website (and product packages) that consumers can use to reach us
by phone. Consumers can also submit a written question via our websites.
Again, we are sorry the part is not available and we
appreciate the opportunity to address your concerns.

Thank you for reaching out again via the Revdex.com (Revdex.com) regarding Tide and Downy.  We regret your disappointment with our brands. As a Company, we're dedicated to making products that improve the lives of our consumers who use them, and the safe and effective use and benefit of...

our products is our priority. In addition, we work hard to provide excellent care to all of our consumers. Please be assured all Tide and Downy products are extensively assessed for quality, safety, and performance, so it’s important that we understand what you reported. We appreciated the opportunity to engage with you through our Consumer Relations channels in November 2015. Communication directly with you helped us to gain a better understanding of your experience while using our products and to address your concerns directly. We requested scanned copies of verifiable purchase receipt(s) for the Tide and Downy products you bought, but we didn’t receive verifiable receipt(s). We’d love to work directly with you to resolve this to our mutual satisfaction. Please re-submit verifiable purchase receipt(s) from 2015 for the Tide and Downy products you bought then. Tide and Downy are dedicated to providing safe, high quality products, and we take reports of this nature very seriously. As always, we encourage you to contact us directly so we can capture all concerns and be of assistance.   Again, we’re sorry you were disappointed and regret any inconvenience this has caused you. We value your loyalty to P&G products and welcome the opportunity to address your concerns.

We’re sorry to hear of the problem you reported while using Olay Spa Exfoliating Ribbons Body Wash.  We appreciate the time you took to bring this to our attention and the additional information you provided by phone to help us gain a better understanding of your experience.  You can...

be sure your comments have been shared with our Health & Safety Team.
Please be assured we care about the safety of our products and the people who use them. We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective when used as directed. Each product must pass a thorough safety evaluation before it is made available to consumers and we maintain an ongoing monitoring program for quality and safety.
It may be helpful to know that only a small number of our skin care washes use polyethylene micro plastic beads as exfoliating/scrub agents.  While this ingredient is completely safe, we will discontinue our use of micro plastic beads in skin exfoliating personal care products as soon as alternatives are available.
As promised, a prepaid debit card has been requested to refund your purchase.  We’re also sending Olay coupons which we hope you’ll enjoy using on a future shopping trip.  Please allow 2-3 weeks for delivery by postal mail.
Again, we are sorry you had this experience. If you have any questions, please let us know.  You can reach us by calling [redacted]. We value your loyalty to Olay through the years and appreciate the opportunity to address your concerns.  Thanks for getting in touch.

Thank you for your purchase of an Oral-B rechargeable toothbrush.  We’re sorry to hear of the problem you reported with your toothbrush and want to assure you we have strict controls in place to ensure that our products are of the highest quality.  We appreciate the time you took to let us...

know your toothbrush stopped holding a charge and welcome the additional opportunity to address your concerns about the product you reported mailing back to our Service Center. After we received your recent message, we checked once again with the Service Center.  Regretfully, they still do not have a record of receiving your toothbrush. As we mentioned in our August 19, 2014 message which provided  detailed  instructions for mailing your toothbrush to our Service Center, we recommend you "appropriately insure and ship your package using a carrier who can provide tracking (examples: [redacted] etc.) as Braun/Oral-B/P&G are not responsible for lost or misdirected mail." Without a tracking number, we are unable to research this further for you.  We are, however, willing to consider your request for assistance, if you have a receipt that you can provide as proof of purchase.  Please email a copy of your receipt to the following email address[redacted].  Include the following in the subject line: Oral-B Toothbrush Case No. [redacted]  Attn: [redacted].  Once we receive a copy of your receipt, we will review this matter as quickly as possible and follow-up by email regarding your request.  If you have any questions, please let us know.  You can reach us by calling [redacted] and leaving a detailed message. We value your loyalty to P&G products and appreciate the opportunity to address your concerns.

Thank you for your purchase of Tide and Gain laundry products and your interest in our P&G Laundry $10 Rebate. 
Please know we're sorry to hear of the problem you reported with your submission for this offer and we appreciate your efforts to bring this to our attention.  Hearing from...

you and other consumers helps us toward our goal of delivering top quality promotions, products and services worldwide.  You can be sure that your comments have been shared with the appropriate people in our company.
After we learned of your experience, we contacted our promotions team and asked them check their records.  We apologize for any confusion and appreciate your willingness to send copies of your submission to help us look into this.
A prepaid debit card in the amount of $10 has been requested to honor your submission.  You can expect to receive the card within the next 2-3 weeks.  As a gesture of goodwill, we’re also sending coupons which we hope you’ll enjoy using on a future shopping trip.  If you have any questions, you can reach us by calling [redacted] and leaving a message.  We value your loyalty to P&G products and welcome the opportunity to address your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. Attention: LindaP&G Consumer Relations[redacted]
Ref: [redacted]30 April 2015Further to my email of 11 February 2015 and your response dated 24 February 2014 I advise that the [redacted] prepaid credit card arrived last month.However there is a further major problem. As per your advice I called [redacted] in [redacted]. On learning that my [redacted] shaver will not hold a charge but works fine on the mains they advised that the shaver needs a replacement battery but they do not have any spare batteries and for some reason are not able to obtain any although they have (and have no problem with obtaining) other spare parts such as foils and cutters. You were aware of the problem so why did you refer me to a service centre that is unable to fix it?In my original email to [redacted] in November 2013 I advised that the [redacted] no longer holds a full charge. In the second paragraph of your email sent on 22 January 2015 you state: “ We’re also sorry to learn your [redacted] shaver isn’t holding a charge.” You clearly knew what the problem is so why advise me to contact a service centre that is unable to solve it? Yet again I am not impressed with the incompetence of [redacted]/P&G!Why are you making a mountain out of a molehill? This should have been a simple and normal after-sales issue with the shaver being sent to a [redacted] shaver service centre selected from a list on the [redacted] website that can actually service and repair [redacted] shavers and being returned to me in good working order. There should have been no need to contact [redacted]/P&G head office or to involve the Revdex.com. I am most unhappy with the way this matter has been handled. Is there no understanding at [redacted]/P&G of the terms “after sales service” and “customer service?”Kindly supply the name and contact information of an authorised [redacted] shaver service centre that has all spare parts, including batteries, for and can repair a [redacted] shaver. If you are not able to do this then kindly send me a spare battery for a [redacted] shaver (just as you sent me the foil head for the [redacted] that I am using at present) along with installation instructions and I will take the [redacted] in to a local shaver repair centre to have the battery replaced.Sincerely,[redacted]
Regards,
[redacted]