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The Procter & Gamble Company

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The Procter & Gamble Company Reviews (130)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please know we’re sorry to hear of the problem you reported when you used Gain Flings to wash your clothing and we appreciate the time you took to let us know of your experience.  We understand you’re upset that your prepaid debit card was suspended and we appreciate the opportunity to address...

your concerns.
After the card was sent, we detected a previous request for payment from your household on October 10, 2014.  Since we sent a prepaid debit card in response to the report received on October 10, the card which was requested on October 24 was suspended. A letter was sent on October 30 with an address you can use to submit a claim for further consideration of your request.
We’d like to assure you Gain Flings was extensively tested before it went to market, and what you described is not something we want you to experience. We know the proper use of Gain Flings plays a part in ensuring the detergent packet dissolves properly and prevents fabric staining. The most common contributors to the development of a blue, purple or pink colored stain on fabrics is not placing the packet into the washing machine drum before adding the clothes and/or overstuffing the machine with laundry. This is important to ensure the machine has enough space to provide the agitation needed for the best clean and to maximize contact with 'free water' in the machine. This enables it to dissolve and distribute the cleaning agents throughout the wash. While we cannot speak for every washing situation, we expect any unintended fabric staining from the detergent packets should be treatable. Often, it is sufficient to wash the stained item again via another wash load using either a Gain Flings detergent packet or a liquid laundry detergent.
If that doesn't work, please follow these steps: 1.   Rinse the stain under hot water to remove as much as possible.2.   Gently wring the excess water from the item, and lay it out flat.3.   Apply household rubbing alcohol to the stain, making sure it covers the entire stain. (Test on similar fabric or on an inside fold first.)4.   Let the stain soak for at least 10 minutes – the longer the better.5.   Using warm or hot water, rinse the fabric. This should remove the stain.6.   If the stain has not been completely removed, repeat the steps above.
Please know we take all complaints from our consumers seriously.  If you’re unable to remove the spots using these tips, you can submit a claim to us. Mail the Gain Flings product and your garments to the following address:
[redacted]
[redacted]
[redacted]
[redacted]
Be sure to include the following case number when submitting your claim: [redacted].  We cannot assume responsibility for items that are lost in the mail, so we recommend you use a method that offers a tracking number.  If you have additional questions or concerns, you can reach us by calling ###-###-#### and leaving a message. We appreciate your interest in Gain and welcome the opportunity to address your concerns.

We're sorry you weren't satisfied with the results you obtained when you used Crest 3D White 1 Hour Express Whitestrips. Consumer testing and clinical studies have shown that Crest Whitestrips are effective. However, if you have stubborn stains you may need to use a second box of Crest Whitestrips...

to achieve the results you want.
At Crest, we stand behind the quality of our products. We include information on the 3D White Whitestrips package to let people know "If you are not satisfied with your results, Crest will refund your purchase price. Simply return your receipt and package UPC within 60 days of purchase. Limit to one refund per person."
Since you’d like to participate in the Whitestrips Satisfaction Guarantee but no longer have your receipt, we understand your frustration and regret your disappointment with our response to your initial inquiry about the guarantee. Please know your satisfaction is important to us and we are willing to review your request for a refund, if you return the package to us. We've followed up by email with an address you can use to mail your Whitestrips box (including UPC, production/lot code and expiration date) to us.
When mailing the package, be sure to include your complete name and mailing address, along with the case number provided in the message sent directly to you. It is important to know that P&G is not liable for items lost in the mail, so we strongly recommend mailing your package using a guarantee delivery method that offers a tracking number (such as FedEx, USPS Priority Mail; UPS). Once we receive your package, we ask that you allow 4 weeks for us to review your request and follow up by postal mail.
If you have any questions, you can reach us by replying to our email or by calling 1-877-259-0597 and leaving a detailed message. We appreciate your interest in Crest and welcome the opportunity to address your concerns.

Thank you for your recent purchase of an [redacted]! We’re sorry to hear of the problem you experienced with our offer to receive a $7 coupon for replacement brush heads when you register your toothbrush on line. We understand your frustration and appreciate your efforts to bring this...

to our attention. Please be assured your comments have been shared with those responsible for this promotional offer.

Your satisfaction is important to us, so we want to help. On March 16, we sent a letter with coupons to the address you provided. Please allow 2-3 weeks for delivery by postal mail. If we can be of additional assistance, you can reach us by calling ###-###-#### and leaving a message. We value you loyalty to P&G products and welcome the opportunity to address your concerns.

Thank you for your recent purchase of Braun Series 7-790cc shavers.  We’re sorry to learn of your disappointment with the offer you saw advertised on our website and appreciate the time you’ve taken to share your experience.  Feedback from loyal consumers like you guides us as we look for...

ways to better meet the needs of those who use our products.
 
From November 30 2014 through December 27, 2014, Braun “coupons” were being offered through several online retailers. The offer did not include printable coupons or online coupon codes for the specific offers - the discount was instant and reflected in the price online.  Consumers did not need to do anything to get the discount, other than make the purchase online.  It is important to know that pricing is at the sole discretion of the retailer.  
 
Since you were expecting an additional $40 off the price advertised on [redacted] when you made your purchase, we understand your disappointment.  Because your satisfaction is important to us, we have followed up separately via email on your request for the additional $40 savings.  We look forward to hearing from you and we hope our response helps reassure you of our commitment to your satisfaction.  If you have any questions, please let us know.  You can reach us by calling [redacted] and leaving a message or by replying to the email sent directly to you.  We appreciate your interest in Braun products and welcome the opportunity to address your concerns.

Thank you for your purchase of an Oral-B rechargeable toothbrush from the eStore in August 2012 and replacement brush heads in May 2014. We’re very sorry to hear of your recent experience.  We appreciate the time you’ve taken to bring this to our attention and the additional opportunity to...

address your concerns.
Please be assured we care about the safety of our products and the people who use them.  We meet or exceed all applicable regulatory standards to ensure that our products are safe and effective when used according to directions.  Each product must pass a thorough safety evaluation before it is made available to consumers.  Additionally, we continue to monitor the safety of our products after they are marketed.
We’re concerned to hear your report and want to assure you that we’ve shared your comments with the appropriate people in our company. On January 16, we sent a questionnaire on behalf of our Health & Safety Team to help us gain a better understanding of your experience.  If you haven’t already done so, we hope you’ll take time to complete the questionnaire and return it in the envelope provided along with any requested materials. 
In your initial email, you didn't request a refund for your toothbrush so we weren't expecting to receive it.   Since it wasn’t enclosed with the brush heads that you returned to our Quality Assurance Team, we appreciate the time you’ve taken to let us know you mailed your toothbrush separately to an address in [redacted]M, TN. Based on the documents you provided, it appears you used a return label that may have been included with the order you placed with eStore Retail Services on August 30, 2012.  It is important to know your purchase does not qualify for an eStore refund as it is past the 30 day window for returning an item and the address on the label is no longer affiliated with P&G.  We are checking to see if we can obtain information on the package.
In the meantime, a prepaid debit card in the amount of $19.99 was requested to refund the brush heads that you mailed to us.  Please allow 2-3 weeks for delivery by postal mail.
Again, we are sorry you had this experience and we will be in touch when we have additional information to share.

Thank you for taking time to bring this report to our attention.  We’re very sorry to learn of this consumer’s experience and understand why this would be upsetting to her.   It is important to know that although P&G distributes Clearblue in North America, we don’t make this...

product. Clearblue is manufactured by SPD in Geneva, Switzerland.  As the product manufacturer, SPD is responsible for assisting consumers with Clearblue.  Since this consumer indicated she’d already called Clearblue, we contacted SPD to let them know of her disappointment and her request for a replacement kit.   We’re happy to report that when we spoke with this consumer, she informed us someone from Clearblue had gotten back in touch with her and offered to send a replacement kit.  We trust this resolution is satisfactory and encourage her to call the toll free number on the Clearblue package if she has additional questions regarding this matter.

Thank you for your recent purchase of Cascade.  We appreciate the time you took to participate in our Cascade mail-in rebate and we regret your disappointment.  Please be assured your comments have been shared with those responsible for this offer.
 
As a gesture of goodwill, we’re...

sending a coupon which we hope you’ll enjoy using on a future shopping trip. Please allow 2-3 weeks for delivery by postal mail.  We value your loyalty to P&G products and appreciate the time you’ve taken to get in touch.

Thanks for getting in touch with P&G and Pampers via the Revdex.com (Revdex.com.)  We’re sorry if you didn’t receive responses to your e-mails concerning P&G advertising: our reference numbers [redacted] and [redacted]. (Our research indicates you replied to us in [redacted].) You may...

want to check your SPAM folder if our response(s) didn’t reach your e-mail Inbox.  Please know your comments and concerns are important to us, and we’d like to assure you we shared all of it with the appropriate people in our company. Although we don’t have access to future marketing plans, feedback like yours will help us decide how to approach advertising efforts going forward. Thanks again for taking the time to reach out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We’re sorry to hear of your experience with Old Spice Wolfthorn Deodorant. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team. Please know we care about the safety of our products and the people...

who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed. We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding, our Health & Safety Team is following up separately by postal mail. Please complete the questionnaire enclosed with their letter dated December 10, and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket [redacted] expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket [redacted] expenses once we receive the requested information. Within the next 2-3 weeks, you can also expect to receive a prepaid debit card to refund your purchase. If you have any questions, please let us know. You can reach us by calling [redacted] and leaving a message. Again, we are sorry to hear of your experience and we appreciate your efforts to get in touch.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received my refund.
Regards,
[redacted]

We’re sorry to hear of your experience with Crest Pro-Health Clinical Oral Rinse. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team. Please know we care about the safety of our products and the...

people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we continue to monitor the safety of our products after they are marketed. It may be helpful to know Oral Care products containing Cetylpyridinium Chloride (CPC), the active ingredient in Crest Pro-Health Rinse, may cause a temporary aftertaste or temporary change in the taste of food in a small percentage of people. While [redacted] stays in the mouth for long periods of time to allow the rinse to provide its 12-hour benefit, changes in the taste of food typically go away shortly after you stop using the product. Crest Pro-Health Rinse does not cause permanent taste alteration. Please be assured, we conducted comprehensive studies on Crest Pro-Health Rinse to prove its safety and effectiveness.  Cetylpyridinium Chloride (CPC) not only helps to fight plaque and gingivitis, but it also kills bacteria in the mouth.  Like all mouthwashes that effectively fight plaque and gingivitis, these rinses can contribute to temporary, surface-level brown tooth discoloration, which is reported by a small percentage of people. 99.9% of people who have purchased Crest Pro-Health Rinse have not raised this concern.  After it kills germs in your mouth, sometimes the dead germs can collect in hard-to-brush areas which can lead to a temporary stain or discoloration on the surface of the teeth.  People may be more likely to experience this if they develop a lot of tartar on their teeth, smoke, or drink colored beverages like coffee, tea, or red wine.  Brown tooth discoloration from use of mouthwashes that effectively fight plaque and gingivitis is not harmful. It is reversible - and largely preventable - through options like brushing with a power toothbrush and tartar-control/whitening toothpaste, flossing, and visiting the dentist regularly. We’d like to assure you that the ingredient CPC has been recognized as safe and effective by an FDA advisory panel and the label on our product meets current FDA standards.  Additionally, Crest Pro-Health Rinses containing CPC as the active ingredient have a statement on the label to let people know that:  "In some cases, antimicrobial rinses may cause surface staining to teeth. This is not permanent or harmful, and may be prevented by adequate brushing or removed at your next dental visit.” Still, we understand your concern and regret your disappointment with your purchase of Crest Pro-Health Clinical Rinse.  To help us gain a better understanding of your experience, our Health & Safety Team followed up by postal mail on February 13, 2015. Please complete the questionnaire enclosed with their letter and return it to us in the postage-paid mailing envelope provided along with any requested materials.  Once we receive this information, we ask that you allow 8 weeks for review of your request for reimbursement. In the meantime, a prepaid debit card in the amount of $7.94 has been sent to refund your purchase.  Please allow 2-3 weeks for delivery by postal mail. Again, we are sorry you had this experience and regret any inconvenience this has caused you. If you have any questions, please let us know. You can reach us by calling[redacted] and leaving a message. We appreciate your interest in our products and welcome the opportunity to address your concerns.

Thank you for your recent purchase of an Oral-B Power Toothbrush!  We’re sorry to hear of the problem you experienced with
our offer to receive a coupon for replacement brush heads when you register
your toothbrush on line. Please know we understand your frustration and appreciate your...

efforts to
bring this to our attention. Feedback from loyal consumers like you is
important to our ongoing efforts to maintain our high standards and you can be
sure that your comments have been shared with the appropriate people in our company.
 
Your satisfaction is
important to us, so we'd like to help. We’re sending coupons via
postal mail to the
address you provided and you can expect to receive them within 2-3 weeks. If you
have any questions, you can reach us by replying to the email we sent directly to you.  Or if you prefer, you can get in touch by calling ###-###-#### and leaving a
message.  We value your loyalty to P&G products and welcome the opportunity to
be of assistance to you.

Thank you for your follow-up and response. I appreciate it.
Sincerely[redacted]

Thank you for letting us know that while your [redacted] shaver will not hold a charge, it still works on the mains.  Please know that we share your disappointment with the news that you received when you contacted the Service Center and appreciate your patience while we looked into this for you.   The reason we recommended you call the authorized service center to discuss your repair issue before mailing your shaver to them, was to allow the technicians the opportunity to assess the situation and determine if parts were available for repair.  Based on the model number, it appears your shaver is at least 10 years old and was not sold in Canada or the US.  Since the model you own is not a North America shaver model, it’s possible the Service Center was not able to identify the part needed at the time of your inquiry. After further research, we identified that the part your shaver needed was also used in another North American model; however, after testing the current inventory (which was last produced in 2011), we determined that the batteries have reached the end of their normal lifespan.  Regretfully, the part needed for your shaver is no longer manufactured and we are unable to provide the assistance you need with your [redacted].  We value your loyalty to [redacted] through the years.  We are sorry the part is not available and appreciate your understanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Actually, their current offer to "make it right" is more than satisfactory. I received a phone call and an e-mail advising me they took complete ownership of the error, and are sending via regular mail coupons worth more than those originally not available.Kudos to Proctor & Gamble! 
Regards,
[redacted]

We’re very sorry to hear of
the leaks you experienced while using Tampax Radiant and understand why this would be frustrating. 
Please know we appreciate the time you’ve taken to bring this to our attention
and we’ve shared your concerns with the appropriate people within our...

company.
Our claim that Tampax
Radiant is “up to 100% leak-free” is supported with research on women who used our product.  We stand
behind the quality of our tampons by offering the Tampax Guarantee. The details for the offer
are printed on the box to let women know that if they aren’t satisfied with the performance of Tampax,
they can mail the original receipt and UPC within 60 days of purchase
for a refund. The offer is for one box and it is limited to one redemption per
household or name.
Since you were disappointed
with your purchase, we certainly want to help.  We’re sending a Citibank prepaid debit card to refund your
purchase.  Separately, we’re sending a coupon you can use at your store
for a bottle of Tide to try to remove the stains from your clothing. 
Please look for two separate mailings to arrive via postal mail within the next 7-10 business days.
If the stains don’t wash
out, please let us know.  We can send materials you can use to submit a
damage claim to us. You can reach us by calling [redacted].  We value
your loyalty and appreciate the opportunity to address your concerns.

We’re sorry to hear of your experience with Pantene Pro-V Repair & Protect shampoo and conditioner. We appreciate your efforts to bring this to our attention and want to assure you that your comments have been shared with our Health and Safety Team.
Please know we care about the safety of our...

products and the people who use them. We meet or exceed all applicable regulatory standards to ensure our products are safe and effective. Each product must pass a thorough safety evaluation before it is made available to consumers. Additionally, we maintain and ongoing monitoring program to ensure the highest standards of safety and quality.
We are always concerned when a consumer reports a problem with the use of one of our products and feel it is important to gather as much information as we can. To help us gain a better understanding, our Health & Safety Team is following up by postal mail. Please complete the questionnaire enclosed with their letter dated February 27, and return it to us in the postage-paid mailing envelope provided. In order for our Health and Safety team to consider reimbursement of out of pocket medical expenses, please include any other requested materials when you return the completed questionnaire. We ask that you allow 8 weeks for review of a request for reimbursement of out of pocket medical expenses once we receive the requested information.
Within the next 2-3 weeks, you can also expect to receive a prepaid debit card to refund your purchase. If you have any questions, please let us know. You can reach us by calling[redacted] and leaving a message.
Again, we are sorry to hear of your experience. We value your loyalty to Pantene and we appreciate your efforts to get in touch.

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Address: Cincinnati, Ohio, United States, 45202-3315

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