The Relationship Company, Inc. (Headquarters)

I signed on because I wasn't meeting men in my daily life and online dating is tricky. This is as close as I can get to meeting someone through a mutual friend. It's not fast. You have to be willing to be patient and persistent. The process of dating can be discouraging, so persistence is key. Don't give up, don't get down on the process. Elissa has sent me 3 men so far and each one gets better. I'm still online too and am getting better at it. Joining the Relationship Company is moving me forward. I particularly like that the men I meet have to be able to afford this service too so I know they're solvent. And I trust Elissa's instincts about people. She's sening me only quality people.

Hi,
I just wanted to let you know that Cinda and I are getting
married on March 2nd 2015. Thanks to our introduction on April 6th
2005, I have finally met the woman of my dreams. We will have a big toast to the Relationship Company on the special day! Regards,
Scott [redacted]

I joined The Relationship Co in 2013.I met with Elissa [redacted] and talked to her about the women I wanted to date-and didn't want to date. The biggest reason I came to The Relationship Co was because I weed out the women I did not want to date. I joined the company because I wanted the personal service. I did not want computer dating at all because I know people who have been terrified by the people they have met. I purchased a regular program in 2013. I met several women. I wasn't happy with them,i.e., no chemistry. My summer work schedule was very busy so I didn't use the service consistently. In September 2014,I scheduled a second meeting with Elissa. By that time, I knew that the only thing I wanted in my life was to find a special someone. In that meeting, Elissa wrote a new profile for me because I had a better understanding of what I was looking for. I also upgraded my membership to work exclusively with her. It was a major expense but I felt it was worth it. Elissa introduced me to a few people and emphasized that our communication was very important. So we talked frequently on the phone. She made suggestions about how to handle sensitive issues in my life and helped me develop an easier understanding of how to be comfortable with the women I was meeting. My special lady walked into The Relationship Company in January 2015. Elissa knew when she met her that she was a great match for me. She called me in Florida to tell me that she had "found her"! I am so happy.
m

I have been a member of the relationship company for about a year now and have met quality dates with a complete review and picture about the person before deciding on whether to date them or not. Some dates did not continue as the chemistry was not right but I am currently dating a beautiful woman with a great personality who could become a long term relationship. The employees do a good job finding the best people with the qualities that you are looking for in a relationship. I had no bad experiences with any of my dates.
I would recommend this company for people who want to meet screened quality dates and who are tired of the local bar scene of meeting people who you know nothing about.

I have received good service from the relationship company and they provided me with several viable introductions.

At a time in my life when I really needed to meet an attractive, personable, and intelligent woman to spend time with & enjoy life, Elissa and her firm came through. Having not been satisfied with past services or the bar scene, we sat down and through open exchange, honesty & relaxed dialogue (in a very non-confrontational fashion) were able to establish my desired criteria.
Eleven (11) months later now, my lady & I are just doing wonderfully. The woman I met through Elissa's firm, the Relationship Company is truly a princess. We spend so much time together and really enjoy ALL of our experiences.
I highly recommend this firm to anyone looking to have a meaningful relationship & desirous of a wonderful experience with dating.

Relationship Co. in West Springfield is more than just a quality dating service. The company is based on a team of relationship professionals who are dedicated to providing clients with what they need to succeed in a relationship. This is more than just receiving quality introductions to singles who meet your criteria. The staff works with clients who are interested in acquiring the skills and/or changing skill in order to develop and sustain a quality lifetime relationship. It is impossible to find this in internet dating or any other services that I know of. My experience with The Relationship Company was a very positive one. I have very different values and it was nice to be introduced to men who maintain the same values as me. The fact that a background check was done on all members was a plus to my membership. My initial interview was a very thorough interview which I felt was very necessary in someone getting to know me so I felt very comfortable with the process. The staff of The Relationship Company were always very professional and I always felt that I was being treated with respect. The staff work to insure that my date is a match for me. All matching is done with the company, no second party vendor. The dates I have been on, the type person I would like to meet, I have met. That special person I know I have met and I owe that to starting a relationship with "The Relationship Co. I want to take a moment and thank The Relationship Co. in West Springfield for bringing us together. For the past 9 months we have been inseparable and enjoy spending all of our time together. We're so happy and it's all thanks to you!

Signing up with The Relationship Company was the smartest thing I have ever done!
I met the woman who is now my Fiancé shortly after starting to work with them in early 2013 and I couldn't be happier! The process of joining was very professional and extremely thorough. they take the time to really get to know who you are and what you really want in a serious relationship. I am a business owner and father of a teenaged daughter with very little free time. I had tried the traditional online dating scene for well over a year and was tired of meeting people who either had hidden agendas, were dishonest or were just plain not who they said they were. When I met my now Fiancé, it was as if we had known each other for years. We both were amazed at how much we had in common. Almost two years later, we still cant believe how lucky we are to have found each other. I will continue to recommended the Relationship company to friends and business associates because of how they have helped me to find the love I have always felt I deserved!

I signed on because I wasn't meeting men in my daily life and online dating is tricky. This is as close as I can get to meeting someone through a mutual friend. It's not fast. You have to be willing to be patient and persistent. The process of dating can be discouraging, so persistence is key. Don't give up, don't get down on the process. Elissa has sent me 3 men so far and each one gets better. I'm still online too and am getting better at it. Joining the Relationship Company is moving me forward. I particularly like that the men I meet have to be able to afford this service too so I know they're solvent. And I trust Elissa's instincts about people. She's sening me only quality people.

I bought 10k plan and for 4 months did NOT receive matches similar to my written preferences,prompt personal service of staff and owner,or refund.9/24/08-met owner and provided 4 page description of both my preferred qualities in men and information about myself. I purchased elite executive plan for $10K, paid in full that day(clients are required to bring credit card and ID to interview) because owner made 5 verbal commitments to me, listed here and detailed elsewhere. 1. SHE would be my personal matcher and be personally available and attentive to me.After making notes during our 2+ hour interview and assuring me that she'd have a thorough sense of me AND my matches (she interviews all clients with attentive care) she 'placed me' with 4 other staffers as 'personal matcher' (quotes from email she wrote) during the first 6 weeks. Within 2 weeks I began voicing concerns (on October 6,13,27,29,30, and 11/6) to owner about staff ineffectiveness and inappropriate matches. On 1/2/09 I wrote(email and USPS)her asking for refund of 5k and a 5k contract. Between 10/23/08 and 2/16/09 (nearly 4 months) owner did not reply to any emails or calls. I spoke with 4 RC staff during that time, and an attorney, who wrote her a letter on my behalf. Not hearing from her, he left phone message on 2/16/09. She called me that day. During our unproductive talk, I was convinced that it would not be possible for me to receive the service promised by any RC verbal or written contract, and asked her to reply to my attorney about a full refund. She did not return his call. 2.Her verbal description of the 10k process was attractive and promising.On Mondays I'd be called to review the last match, and receive a new referral if I wished, then at week's end I'd receive the phone number of that referral if he wanted to meet me. I was strongly encouraged to immediately send in feedback about people I met (on a provided form) which would help staff fine tune matching process. I would have unlimited referrals for as long as I liked, and RC currently had men who were similar to my preferred profile. Imagining several matches a month, I joined on 9/24 and got phone numbers for referrals on 10/23, 11/3, 11/25, 12/16, and 1/1/2009. I did not received service promised. 3.I would receive prompt and efficient attention from RC staff. The 5 referrals I received in 4 months arrived only after a number of exhausting, exasperating phone calls and emails to owner and staff. For example, I was called 3 times about a "new" referral, who was the same man each time! 4.The referrals for whom I'd be given phone numbers would approximate the profile we outlined in the interview, would be interested in more than a casual date, and would have been told about me and have chosen to meet me. Of 5 referrals, 1 was abit like my profile, 1 was not interested in more than casual company, and 1 ended our only conversation when he heard my age and vocation.5.Owner assured me that RC had clients who were similar to my preferences.Not receiving a referrals' phone number for 29 days, I asked several times (specific dates elsewhere) whether RC indeed had men similar to my profile, and was told yes each time. Wanting to help with the process, I sent detailed written feedback promptly. Further,I did not turn down anyone in spite of being read descriptions which were dissimilar to the written profile I submitted. One unhappy RC client told me that she refused all referrals for a YEAR, protesting that referrals were inappropriate. Another client said she got 7 or 8 referrals over 18 month period, and chose to accept only 3 of them.Finally,I learned things from each of my referrals which supported my growing conviction that men similar to my preferences were not available when I bought the contract. Had owner told me at interview that men of my liking were not currently available, that it was a very slow process with sporadic contact with RC staff, and that my matches would often be unlike my preferences, I'd have bought $2500 deal and enjoyed occasional surprise contact from RC,as 3 other RC clients told me they did.Desired SettlementOn 3/21/13 I requested that owner refund $8,500 of $10,495 paid, to be delivered and bank verified in 3 checks of $2833 each by 5/10/13, 7/10/13,and 9/10/13. 3/21/13-request sent by certified mail to owner's home and W. Springfield office. USPS verified mail received. I contacted her attorney of record as well. See here the events following which are reflective of my entire RC experience: 4/3/13-I called to confirm offer was received, and was told that owner 'thought the case had been resolved, closed, by attorney' and that it would take some time to research a contract that was nearly 5 years old. Her attorney's office told me that very day that they had forwarded my letter to owner and had USPS confirmation it was received. It seems that the owner did not see the 3 letters sent by certified mail nearly 2 weeks earlier. 4/11/13-I got a polite call from RC staff and offered to send my documents to aid research. 4/12 I sent data the following day by email attachments. 4/13-Owner emailed me to say that my terms were not possible to meet and that I'd need to work with her attorney from now on. 4/15-I wrote and called RC to request name of attorney, and on 4/18, after I wrote again early that day with same request, a staff member called, saying that I should wait to be contacted by an attorney. She revealed name law firm only after 3 requests. 4/23-Having not heard from attorney, I am today taking the next in a list of steps I told owner on 4/12 that I would pursue toward resolution, which is filing this report with Revdex.com. Between 11/6/08 and 2/16/09 both my attorney and I tried repeatedly to reach and interact with owner regarding a reduced contract of $5k and a $5k refund. Having come to see the program in a more realistic light, and honestly trying to find some compromise, I was willing, for $5k, to have sporadic contact with RC staff, to have occasional matches which would not necessarily bear resemblance to my preferences, and to wait for months or years for some agreed upon number of referrals. 2/16/09After the unproductive and first talk I'd had with owner in 4 months, I changed my request to a full refund. Our attorneys chatted and I was given her statement regarding our conflict, along with the names of around a dozen men who she said she had planned to match with me. Seeing such a list of men who matched my profile, most of whom had joined RC before I did, I doubted that 9 men had all become available in such a short time, and that several more who matched my profile had all joined RC in the last month or so. Further, seeing the tone of her statement, I was exhausted by now nearly 5 months of trying to engage with RC in a civil way. I was told that her attorney did not support our request for a refund. I could not afford a law suit. So, I put the matter on hold until May of 2012 when I wrote the owner asking what would need to be in place such that we might talk again about some kind of refund. She did not reply. On 3/21/13 I again engaged my complaint with vigor. It may seem that my request for refund of $8,500 within six months is unrealistic, abrupt, and hasty. Having heard from other former clients about their interminable difficulty in getting cooperation from RC regarding a refund, and considering my own past experience, I have simply skipped what I believe would be very long delays after which we would come to this same place. Find elsewhere: profile of preferences in men which I provided on 9/24/08, feedback forms I returned to RC registering dissatisfaction, all email regarding the conflict, letter from my attorney to owner, statement made by owner to her attorney, my letters of 5/12 and 3/20/13 to owner and to her attorney. Thank you in advance for any help you can give me.Business Response Ms. Barbara [redacted] joined The Relationship Company on September 24, 2008. She purchased an Elite membership which includes member approval, interstate matching, unlimited hold, transfer/resale capability and a personal matcher.In October, 2008, we contacted her with two introductions: Don and Charles. Ms. [redacted] approved both. She met Don and felt he was nice but not her type. She was disappointed that Charles had scheduled three dates but cancelled all of them.She was concerned about the service and asked us to provide references with several people who had executive memberships. We provided her with three references and within a few days, 2 more_ Ms. [redacted] was satisfied with her conversations with clients and expressed her decision to continue with the service.In November, Ms. [redacted] approved a third match with Jim. She met and liked him very much. She was attracted to him and felt she would always want him to be a friend if the relationship did not blossom into something more. She also told us she would love to have other referrals.In December, she approved her fourth match to Jon. She dated him several times and like him. She told us she was happy to know him. She also told us she felt Jim was just perfect!In late December, Ms. [redacted] fifth match to another gentleman named Jim was approved.In January, 2009, however, Ms. [redacted] requested a downgrade and a partial refund. We told Ms. [redacted] we would review her file in order to write a member review letter. This is a time consuming task and Ms. [redacted] was advised of that fact.On February 3, 2009, we received a letter from Ms. [redacted] attorney. Attorney [redacted] requested a conversation with a representative of the company or our attorney.I contacted Ms. [redacted] on February 16, 2009 to discuss the communication with her and her attorney. Ms. [redacted] stated that she wanted a partial refund and a downgrade to a smaller membership. I reviewed her matches as well as a brief description of our marketing and procedures. Following this review, Ms. [redacted] demeanor completely changed. She coldly stated that she wanted all of her money back and did not want to talk to me at all. She told me I could talk to her attorney and abruptly ended the conversation.Our attorney subsequently had a conversation with Attorney [redacted] We were in compliance with our contract. I was informed that the case was closed arid the issue was resolved.We placed Ms. [redacted] on hold in order for her to reactivate her membership.Years passed and her file was eventually placed in storage with inactive files. (It should be noted that we do not use computers in our matching process so hard files with all paperwork are kept in safe storage rather than a hard drive/alp file/etc). In 2012, Ms. [redacted] sent a letter to The Relationship Company advising us that she had lost her job and would like to receive a refund. In our last communication with Ms, [redacted] we had been told not to communicate with her but only with her attorney about a refund. We assumed a letter from Attorney [redacted] would be sent to our office or to our attorney. A letter was never received.In 2013, Ms. [redacted] contacted The Relationship Company advising us that she was still unemployed and demanding a refund within a specific time frame. In April, 2013 I responded by email and advised Ms. [redacted] that I did not believe I could meet her terms. A large sum of money within a short period of time was not a possibility. We have reached out to clients who have lost their jobs and negotiated refunds in an effort to assist. I did not believe I would not help her but I did know that I could not meet her demand for a specific sum of money within her specified time period. I contacted our attorney and was dismayed to learn that he did not have any record of his activity with Ms. [redacted] although he could vaguely remember talking to Attorney [redacted]I want to resolve this issue with Ms. [redacted] but her conflicting behavior has made my efforts difficult if not impossible.Ms. [redacted] writes powerfully strong, demanding statements concomitant with threats to the well being of this company, She has made multiple online posts and it appears my own well being through her association with someone who fantasizes about 'going postal' and bringing a gun to this office may also be in jeopardy; yet, she follows her statements and posts with gentle words addressed to 'dear fellow strong Southern woman... I would prefer that you and I be able to keep more of our money and not share it with outside arbitrators, and hope you feel the same way. I am writing to you as one steel magnolia to another, appreciating the courage and competence, the calm diplomacy and presentation style of reassuring certainty with which you and I have both navigated many rough waters successfully...".This appears to be an invitation for settlement but Ms. [redacted] multiple posts on the internet (including an old and most unbecoming! photograph of me with a lengthy post denigrating my character) preclude positive and successful arbitration.My confusion was confounded by my actual efforts at arbitration through the office of the Attorney General in Massachusetts. Earlier this month,I worked with the office of the Attorney General in Massachusetts in an attempt to resolve the issue with Ms. [redacted] She was offered the amount she wanted but in smaller payments over a longer time period.Once the offer had been made, Ms. [redacted] changed her mind and demanded a larger amount. The case was closed.Consumer Response May 31, 2013Revdex.com: Mr [redacted]I have today received from you, a reply from Ms [redacted] regarding the complaint I registered with Revdex.com on April 23, 2013. I'll be glad to send you a reply before 5 pm today which addresses each point as I recall it, and provide such documents I have as support, if that becomes necessary. At the moment I am writing to offer a resolution which requires some compromise for both myself and Ms [redacted].This offer is valid for today only.I will accept the amount of money Ms [redacted] offered through mediation with MA attorney general$8500.I would like the sum delivered in one payment-cashier's check to [redacted], which I'll pick up from the closest Revdex.com to Hartford and to Springfield (Worcester?) next Wednesday June 5 in person.Ms [redacted] has reported that difficulties with cash flow make a single payment difficult. I regret the inconvenience she might have of moving funds from other sources. At the same time I hope she is willing to make this compromise. If she does not agree to this resolution today, I want to begin, today, the process of getting arbitration through Revdex.com. I will be in Hartford until the morning of June 8 so if an arbitrator could meet with us one day next week, there would be no air fare costs to negotiate. Please advise us promptly of the steps to a timely arbitration meeting. Thank you.[redacted]Final Consumer Response 1.A complaint against The Relationship Company is NOT RESOLVED WITH MS [redacted] UNTIL THE TOTAL AMOUNT OF REFUND AGREED UPONIS TRANSFERRED SUCCESSFULLY INTO OUR BANK ACCOUNTS.In 2013 I wrote to the Revdex.com:06/03/2013 ** Revdex.com CONSUMER SATISFIED- WITH LETTER : Mr [redacted] and Ms [redacted],I will accept $8500 as refund.Once I receive the entire amount with bank verification, I will discontinue the plan I outlined for Ms [redacted] earlier by which I hope to encourage continuing attention of the relationship company to this matter. This will include the removal of whatever she finds objectionable which I have posted online, for example. The scheduling and amount of payments is at her discretion. "I did NOT say that my complaint to the Revdex.com was resolved. Yet later that week Ms [redacted] wrote to Revdex.com, MA attorney general, and Ct consumer protection division to say that our conflict was resolved. I immediately wrote those same agencies to say that the matter would be resolved only when I got my money. Without such rebuttal, it appears that 'agreements' have been fulfilled when NO MONEY has been paid. 2. MS [redacted] IS EXPERIENCED WITH LEGAL MATTERS WITH DISGRUNTLED CONSUMERS AND IS COMFORTABLE UNILATERALLY DELAYING, DISREGARDING AND TERMINATING THEM.The term of the legal agreement into which I entered with her was from July 2013 to February 2014. In November 2013 she unilaterally decided to call off our agreement, not giving me the last 1/2 of the contractual term to complete the work she was requiring of me in order to receive $8500 or the $10k I'd paid her. What kind of company REQUIRES something of a wronged consumer in exchange for a refund?3. MS [redacted] DOES NOT HESITATE TO OBFUSCATE AND DECEIVE, AND SHE MAY THREATEN CONSUMERS PRIVATELY, AND PUBLICLY MALIGN THE CHARACTER AND REPUTATION OF THOSE WHO CONTINUE TO CHALLENGE HER. I give three examples.AWhen I challenged MS [redacted] in Small Claims Court in August 2015, she filed a public counterclaim against me. The irony is that she was seeking damages because I did not fulfill MY part of our 2013 agreement and thus failed to force her to pay the refund! When I pointed out in court that pre-litigation tactics are reason to grant a consumer claim against a company, she withdrew her counterclaim.B I disregard slanderous comments which former employees of The Relationship Company say that Ms [redacted] has made about me, because hear say is weak. Libel is not. Tiny indiscretions abound: Ms [redacted] wrote to at least 3 agencies that it was SHE who instigated a request for mediation with Revdex.com in 2013, though the written and public record of the Revdex.com itself shows that I sought Revdex.com help nearly a month before. For now the 4th time Ms [redacted] has WRITTEN something about me in letters of public record which is not true, and which constitutes a threat...an odd way for a respectable company owner to treat a consumer. I have written assurance from a MA detective (the only person Ms [redacted] has been willing to name) that the types of protest I had planned (online complaints, protests outside her office, posting flyers) were legal and NOT reason for police action; yet she continues to write: "I had been strongly encouraged by the Connecticut police department to file a criminal complaint against Ms. [redacted] with full assurance that they would issue a warrant for her arrest. I was willing to do so if we could not move forward with a resolution. " Final Business Response Our withdrawal for a counterclaim against Ms. [redacted] was not related to anything she said in court. If she would like to base her statement on fact rather than conjecture, she should ask our attorney for information.The staff directly involved with Ms. [redacted] and her case did not respond to her requests for information in spite of her promise for a very generous financial incentive. Their feeling was that Ms. [redacted] attempts to communicate were inappropriate and responding would be a poor reflection on their professional behavior. In short, they preferred to "... stay out of the drama." In court, Ms. [redacted] disclosed she had several conversations with an employee in the telemarketing department. She is correct: heresay, i.e., gossip is not a reliable source of information.I ABSOLUTELY wrote all agencies holding complaints from Ms. [redacted] that the complaint had been resolved. It NEVER occurred to me that Ms. [redacted] would sign a legal and binding agreement and not honor her word.MS. [redacted] AND "...ONE OR TWO OF HER FRIENDS" HAD LITERALLY FLOODED THE INTERNET WITH NEGATIVE POSTS ABOUT THIS COMPANY. INVITATIONS, IE., WOULDN'T IT BE FUN TO SHOW UP AT THE ____ OFFICE AT ___ IN THE AFTERNOON AND PICKET THE RELATIONSHIP COMPANY, ETC. ABOUNDED ON THE INTERNET AND MULTPLIED DAY AFTER DAY. I TOLD MS. [redacted] WHEN SHE ORIGINALLY CONTACTED ME THAT I COULD MEET HER DEMAND BUT NOT HER TERMS. FROM THAT POINT ON, THE FLOODING ON THE INTERNET BECAME ONGOING. It was unnecessary and counterproductive. As previously stated, she would accept terms one day and demand new terms the next day. She accepted a resolution that was made with the division of Consumer Protection and the next day changed her mind. She would agree to terms and the next day, change her mind. Everyday, more and more negative posts appeared on the internet. Ms. [redacted] and her friends used pseudonyms and multiple email addresses, CREATING the appearance that a huge number of consumers were dissatisfied. I was absolutely encouraged by the Connecticut police department to file a criminal complaint against Ms. [redacted]. I gave her the opportunity to settle her dispute rather than acting on that invitation. It was a gesture of kindness rather than a threat or retaliation for the horrific negativity that she and "...one or two of her friends" were spreading on the internet. It was also a professional and respectable way to treat a consumer (and a fewfriends) who appeared to be acting with extreme malice.Lastly, I never provided the name of a Massachusetts detective to Ms. [redacted] I have actually wondered how she knew the name she identified. This detective conducted a criminal investigation on behalf of The Relationship Company several years ago. The investigation lasted almost one year with the result of prosecution of an individual by the district attorney concomitant with a court order to stay away from this company, all employees, vendors, customers, etc. AND get into therapy. To the best of my knowledge, the only person who knew the name of the detective is the individual who was prosecuted by the District Attorney.It is my sincere belief that it is my responsibility to protect my clients and this company from individuals who act with malice. We have provided a service to singles throughout New England for over 17 years. Thousands of people have had positive experiences with this company. Many are in committed relationships and marriages. Families have prospered and children have been born. It appears that the actions of a few, i.e., Ms. [redacted] and "...one or two of her friends..." willingly jeopardize the happiness and opportunity of many. Had Ms. [redacted] fulfilled her agreement with TRC, she would have relinquished her position as champion of the disgruntled and actually moved on with her life. That decision was hers and only hers. She agreed to remove posts FORTHWITH. After five months, it appeared she would not. She did not.For any reader who feels they require additional information prior to using this service, I am available. I can be contacted at 1-800-749-3989, extension 100. I will be happy to schedule a meeting for a confidential discussion of all the facts I have presented.

A great personalized service! This month we will be married four years! Together a total of seven years! A match made in heaven with the help of earthly people. Thank you for your expertise.

Hi,
I just wanted to let you know that Cinda and I are getting
married on March 2nd 2015. Thanks to our introduction on April 6th
2005, I have finally met the woman of my dreams. We will have a big toast to the Relationship Company on the special day! Regards,
Scott [redacted]

I joined The Relationship Co in 2013.I met with Elissa [redacted] and talked to her about the women I wanted to date-and didn't want to date. The biggest reason I came to The Relationship Co was because I weed out the women I did not want to date. I joined the company because I wanted the personal service. I did not want computer dating at all because I know people who have been terrified by the people they have met. I purchased a regular program in 2013. I met several women. I wasn't happy with them,i.e., no chemistry. My summer work schedule was very busy so I didn't use the service consistently. In September 2014,I scheduled a second meeting with Elissa. By that time, I knew that the only thing I wanted in my life was to find a special someone. In that meeting, Elissa wrote a new profile for me because I had a better understanding of what I was looking for. I also upgraded my membership to work exclusively with her. It was a major expense but I felt it was worth it. Elissa introduced me to a few people and emphasized that our communication was very important. So we talked frequently on the phone. She made suggestions about how to handle sensitive issues in my life and helped me develop an easier understanding of how to be comfortable with the women I was meeting. My special lady walked into The Relationship Company in January 2015. Elissa knew when she met her that she was a great match for me. She called me in Florida to tell me that she had "found her"! I am so happy.
m

While I can certainly understand the number of complaints about the lack of service for clients, the waiting forever for a call back, and any continuity in having the same assigned worker from one call to the next that are listed here for the Relationship Company, as that was my experience for the first year I was active,
I must say that I lucked out on one of the referrals and have been dating the individual for two years now. We got engaged in January of this year and are very happy with each other. While my fiance has expressed this to the Relationship Company, he continues to get calls asking if he would like to meet someone. Right hand/left hand?

I have been very happy with the Relationship Company and have referred many people to them. It isn't easy finding someone to date. The Relationship Company staff is caring and committed to match you with someone whom is compatible and wants a lasting relationship also.

The Relationship Company did an outstanding job matching my wife and I. We have been married 12 years. The Relationship company extensively interviewed me for three hours and did a thorough background check on both parties. I have the unusual experience of finding my wife on our very first date. I would highly recommend this company to anyone looking to meet their mate.

I want to compliment Aliya at The Relationship Company on her professionalism and her gracious and attentive assistance to her clients. She is a wonderful asset to The Relationship Company.

I joined The Relationship Co in 2013.I met with Elissa [redacted] and talked to her about the women I wanted to date-and didn't want to date. The biggest reason I came to The Relationship Co was because I weed out the women I did not want to date. I joined the company because I wanted the personal service. I did not want computer dating at all because I know people who have been terrified by the people they have met. I purchased a regular program in 2013. I met several women. I wasn't happy with them,i.e., no chemistry. My summer work schedule was very busy so I didn't use the service consistently. In September 2014,I scheduled a second meeting with Elissa. By that time, I knew that the only thing I wanted in my life was to find a special someone. In that meeting, Elissa wrote a new profile for me because I had a better understanding of what I was looking for. I also upgraded my membership to work exclusively with her. It was a major expense but I felt it was worth it. Elissa introduced me to a few people and emphasized that our communication was very important. So we talked frequently on the phone. She made suggestions about how to handle sensitive issues in my life and helped me develop an easier understanding of how to be comfortable with the women I was meeting. My special lady walked into The Relationship Company in January 2015. Elissa knew when she met her that she was a great match for me. She called me in Florida to tell me that she had "found her"! I am so happy.
m

On approx. May 7th, they gave me my first match in July. I met for the first time for an hour and all she did was complain about the company how they didn't match well or update their info. At the end of the meeting, she said we had nothing in common. She stated she was 60, I was told she was 58. My second match I received Aug 14. I called her, left a voice mail, no return call. I contacted [redacted], she advised to wait 2 days and try again. No response. I contacted [redacted] on Aug 20th and asked her if she heard anything. She said she would be sending me another match by Aug 28th. On Aug 30th I told [redacted] their company made promises they didn't keep. Approx. 2 hours later another manager contacted me and I told her the same thing. I joined this club because I am widowed and don't want to be alone. Business Response [redacted]'s file is being reviewed by [redacted] and our goal is to resolve this issue as amicably as possible.In the 5 months you have been with the service, we have attempted 4 introductions. Of those, you approved 3 and we pulled 1 because she was in a relationship. Of the 3 you approved, you met 1 and you thought she was very nice, but lacked any common interests. You had a phone conversation with the other 2 approvals, and there was no mutual attraction and unfortunately, you were dissatisfied with all of your matches.The determination of the refund is the sole responsibility of The Relationship Company and refunds are not in the jurisdiction of the Revdex.com.Consumer Response Dear [redacted],I spoke with you concerning the complaint that [redacted] filed against The Relationship Company. You gave me the phone number and extension for [redacted]. You informed me that she wanted to settle this matter amicably. Well, this is not the case at all. I have called her many times since I last spoke with you regarding this matter. She does not return my calls. I told her as the Executor of his Estate it is my responsibility to collect the money that is due [redacted] and I would like to settle this matter without involving [redacted]s attorneys. Unfortunately, I now have to turn this case over to [redacted]s attorneys for collection. I would appreciate any help you can give me to resolve this matter.Sincerely,[redacted]

Company failed to provide a refund within 24-hour membership cancellation window, as stated on contract. I signed a contract and wrote a check (about $2500) for membership with The Relationship Company in August. The representative wrote a stipulation on the contract that I could cancel within 24 hours for a full refund did cancel my membership the next morning but they claimed they had already cashed my check. I was told that I couldn't receive the refund until I signed two release formsThese forms were not discussed in my orientation meeting before signing the contract, and there is no mention of any release forms on the contract itself. Desired SettlementI want a full refund of the membership fees, which were approximately [redacted] Business Response We are in the process of resolving the issue with Mr. [redacted].Any negotiations or circumstances influencing the issue of negotiating refunds are not at the discretion of the Revdex.com.Consumer Response [redacted] contacted me by phone today. She acknowledged that the company owes me a full refund, as stated on the contract, for $2560. She told me that Elyssa, the company owner, requests that I accept the refund in 6 monthly payments, starting next month. I refused this proposition, citing the fact that a full refund was owed to me six months ago. [redacted] said she would need to consult with Elyssa and get back to me. She called back two hours later and left a vague message on my voicemail, not indicating whether the company plans to give me the full refund immediately. The company employed the very same stalling tactic when they first refused to give me my refund six months ago, asking me to accept monthly payments. When I finally relented last September, they further stalled by demanding that I sign "release forms" in order to receive the money that is owed to me. Six months later, I have not received the refund and they are delaying again. I am not satisfied with the current response and I will not accept the delaying tactics this time. I request to receive my refund, in full, promptly.