We have reviewed and processed the residents request to stop the Local Community Values from being delivered in the neighborhood and surrounding streets of *** *** *** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
what about my payment ?
We have confirmed with our 3rd party distributor that there was a contractor overlap in this areaThe Geofencing that was placed around the residents home was confirmed that that particular contractor did enter the area and took photo confirmation of non-deliveryHowever, the Geofencing alert did not activate with the second contractor entering the areaThis is being investigated with the provider Airtrak as to why the system did not provide the proper alert
Our distributor has reached out to the resident to inform her of our plan of action going forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In regards to the free distribution of the Local Community Values being delivered to the block of *** StWe flag any and all calls requesting to stop delivery of this productAfter researching our data base we show that we have not received any requests to discontinue the service to
this areaIn addition we were unsuccessful in locating any communication from Mr***
We have resolved this issue by flagging the homes for non-delivery on the block of *** StSecondly, we have escalated this situation to the area manager for continued follow up and monitoring
I have spoken with Mr*** and have provided my direct line should he need further assistance
We have notified our 3rd party vendor that Mr*** does not wish to receive our advertising productsThey have assured us that the deliveries to Mr***'s residents has stopped
I have also confirmed with Mr*** that he has not received any more deliveries
Thank you
We escalated this repeat issue to the distributor's attention and their response is below: Spoke with carrier this morning to re-emphasize placement request already on fileService check @ 5:a.mno paperI left a paper at garageJust called the customer, and she DID receive papers this morning, both at the garage door(I explained the duplicate delivery)She says she is satisfied with our efforts at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not completely resolve my complaint While the offer is a good start to resolving this issue, I am not confident that these deliveries will stop as I have been told that they would take many steps to stop delivery and here we are I still would like something in writing from the company agreeing to stop deliveries If they are confident deliveries will be ceased this should be but a formality
Regards,
*** ***
I spoke with *** *** and the product that is being delivered to her is not the "Local Community Values" but is the "Sunday's Best" . I have placed a stop in the system for this product and alerted out 3rd party distributorIn addition I have provided the resident with our ###-###-####
number for contact
The letter was created last week and sent to the manager for approval but he was out of the officeWe were informed that the requested letter has now been approved and mailedHe apologizes for the delay
We have confirmed with the customer that the delivery issues have been resolvedIn addition we have provided the customer with weeks credit towards her delivery as part of customer satisfaction
The Local Community Values 3rd party distributor has confirmed that the deliveries to this particular address have stoppedIn addition, we have confirmed with the customer that his request has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would resolve my complaint However, I still have yet to receive any letters from anyone This should not be a complicated process Put I will not deliver to my address on company letterhead with a name of someone accountable and mail it
Regards,
*** ***
After reviewing the order form that was turned in by the 3rd party vendor, we were unable to determine the length of time the customer signed up for. Based on the order form there was a number scratched out on the length of weeks area. Due to this particular finding we are honoring the
customers request for weeks of service.The customer has already received weeks of service, an additional weeks was added on to his account and will resume delivery 11/29/Should the customer have any questions please feel free to contact customer service in Mission Valley 619-718-
We have processed the requested billing history to the customerWe have also confirmed with her that she had received themIn addition we will continue to work with the customer to address any and all her concerns
We regret to hear that the customer had not received serviceWe contacted the customer and discussed the refund amount and with the his satisfactory we have processed the charges back to his credit card
Mr*** has been contacted and provided the requested credit so that his account is paid to 3/22/
At the time Mr*** called we were experiencing issues with our phone system that caused some calls to be dropped which mimicked a hang upWe are very sorry for the inconvenience this caused and
are happy to report the technical issues were identified and resolved
We were very sorry to hear about the issues with our email agents and regret the frustration caused by the mishandling of his initial correspondence with our customer service deptEMails and calls have been reviewed and additional coaching given to the agents as well as their supervisorWe appreciate the opportunity to identify and resolve these issues
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery service remains unsatisfactory. On Sunday 15 January, sections of my newspaper were missing. I called the 800 number at about 9AM and requested a replacement paper, and I called again at about 11AM for the same reason. The replacement paper was not delivered until the next day. This is unsat. The replacement paper should be delivered within an hour of my first call. On Friday 20 January, the paper was not delivered by 6AM as promised, and did not arrive until about 6:45. That doesn't do me any good since I depart for work at 6AM. Yet they expect to be paid the full price for subscription regardless of how bad the delivery service is. When I ask for a credit back to my credit card, instead they say that they are going to credit my subscription for a day, yet. they cannot provide an itemized statement which explicitly provides evidence of any kind of credit. This is unsat. You can see for yourself from their response how arrogant they are, no apologies offered whatsoever to a customer of 30+ years for such dismal service, not even for driving over my lawn area, and their delivery service remains unsatisfactory and uncorrected.
Regards,
[redacted]
We have reviewed and processed the residents request to stop the Local Community Values from being delivered in the neighborhood and surrounding streets of *** *** *** *** *** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
what about my payment ?
We have confirmed with our 3rd party distributor that there was a contractor overlap in this areaThe Geofencing that was placed around the residents home was confirmed that that particular contractor did enter the area and took photo confirmation of non-deliveryHowever, the Geofencing alert did not activate with the second contractor entering the areaThis is being investigated with the provider Airtrak as to why the system did not provide the proper alert
Our distributor has reached out to the resident to inform her of our plan of action going forward
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
In regards to the free distribution of the Local Community Values being delivered to the block of *** StWe flag any and all calls requesting to stop delivery of this productAfter researching our data base we show that we have not received any requests to discontinue the service to
this areaIn addition we were unsuccessful in locating any communication from Mr***
We have resolved this issue by flagging the homes for non-delivery on the block of *** StSecondly, we have escalated this situation to the area manager for continued follow up and monitoring
I have spoken with Mr*** and have provided my direct line should he need further assistance
We have notified our 3rd party vendor that Mr*** does not wish to receive our advertising productsThey have assured us that the deliveries to Mr***'s residents has stopped
I have also confirmed with Mr*** that he has not received any more deliveries
Thank you
The customer's order was not processed as requested and he was not charged for the purchased orderHe has our direct line should he have any questions
We escalated this repeat issue to the distributor's attention and their response is below: Spoke with carrier this morning to re-emphasize placement request already on fileService check @ 5:a.mno paperI left a paper at garageJust called the customer, and she DID receive papers this morning, both at the garage door(I explained the duplicate delivery)She says she is satisfied with our efforts at this time
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not completely resolve my complaint While the offer is a good start to resolving this issue, I am not confident that these deliveries will stop as I have been told that they would take many steps to stop delivery and here we are I still would like something in writing from the company agreeing to stop deliveries If they are confident deliveries will be ceased this should be but a formality
Regards,
*** ***
I spoke with *** *** and the product that is being delivered to her is not the "Local Community Values" but is the "Sunday's Best" . I have placed a stop in the system for this product and alerted out 3rd party distributorIn addition I have provided the resident with our ###-###-####
number for contact
The letter was created last week and sent to the manager for approval but he was out of the officeWe were informed that the requested letter has now been approved and mailedHe apologizes for the delay
We have confirmed with the customer that the delivery issues have been resolvedIn addition we have provided the customer with weeks credit towards her delivery as part of customer satisfaction
The Local Community Values 3rd party distributor has confirmed that the deliveries to this particular address have stoppedIn addition, we have confirmed with the customer that his request has been resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would resolve my complaint However, I still have yet to receive any letters from anyone This should not be a complicated process Put I will not deliver to my address on company letterhead with a name of someone accountable and mail it
Regards,
*** ***
After reviewing the order form that was turned in by the 3rd party vendor, we were unable to determine the length of time the customer signed up for. Based on the order form there was a number scratched out on the length of weeks area. Due to this particular finding we are honoring the
customers request for weeks of service.The customer has already received weeks of service, an additional weeks was added on to his account and will resume delivery 11/29/Should the customer have any questions please feel free to contact customer service in Mission Valley 619-718-
We have confirmed that the distributor who is responsible for the area has compiled a letter to be sent to the customer
We have processed the requested billing history to the customerWe have also confirmed with her that she had received themIn addition we will continue to work with the customer to address any and all her concerns
We regret to hear that the customer had not received serviceWe contacted the customer and discussed the refund amount and with the his satisfactory we have processed the charges back to his credit card
Mr*** has been contacted and provided the requested credit so that his account is paid to 3/22/
At the time Mr*** called we were experiencing issues with our phone system that caused some calls to be dropped which mimicked a hang upWe are very sorry for the inconvenience this caused and
are happy to report the technical issues were identified and resolved
We were very sorry to hear about the issues with our email agents and regret the frustration caused by the mishandling of his initial correspondence with our customer service deptEMails and calls have been reviewed and additional coaching given to the agents as well as their supervisorWe appreciate the opportunity to identify and resolve these issues
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery service remains unsatisfactory. On Sunday 15 January, sections of my newspaper were missing. I called the 800 number at about 9AM and requested a replacement paper, and I called again at about 11AM for the same reason. The replacement paper was not delivered until the next day. This is unsat. The replacement paper should be delivered within an hour of my first call. On Friday 20 January, the paper was not delivered by 6AM as promised, and did not arrive until about 6:45. That doesn't do me any good since I depart for work at 6AM. Yet they expect to be paid the full price for subscription regardless of how bad the delivery service is. When I ask for a credit back to my credit card, instead they say that they are going to credit my subscription for a day, yet. they cannot provide an itemized statement which explicitly provides evidence of any kind of credit. This is unsat. You can see for yourself from their response how arrogant they are, no apologies offered whatsoever to a customer of 30+ years for such dismal service, not even for driving over my lawn area, and their delivery service remains unsatisfactory and uncorrected.
Regards,
[redacted]