We have been in contact with Mr.[redacted] and his HOA to resolve the delivery of the Local Community Values to his community. We recently received the addresses that are within the community and placed them on our do not deliver list. In addition we have escalated them to our 3rd party...
distributor to ensure the product not delivered this weekend.
complaint open until they prove I have been removed from distribution. I have asked in the past for them to stop with assurances this will be passed onto their delivering people- it still persists to this date.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint at the current time. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Our 3rd party distributor has been in communication with the resident about the on going delivery challenges that have occurred in this particular area. They will continue to work with the distributor and carrier to ensure that the delivery issues on resolved.
We have made contact with the distributor who has corrected the delivery issue. In addition the customer has the direct contact for the distributor should there be any other delivery issues
Mr. [redacted]'s account was a unique issue. His account had an underlying issue to where certain transactions would not process successfully. We have since resolved the issue and a refund was processed to Mr. [redacted]. I made contact with him today and discussed the issue and the resolution.
We have confirmed with our 3rd party distributors that the deliveries have been stopped. they are providing a follow up for the next 4 weeks and have placed a GEO-fencing around the residents to ensure that a manager will be notified should the carrier attempt to deliver a paper.I have been...
unsuccessful in contacting the customer, but have left my phone number for a return call.
We spoke with Mr. [redacted] about the credit that was applied to his subscription on 1/30/17. which provided him service extension from 1/19/17 to 2/16/17 for a total of 28 days. Mr. [redacted] does not agree with our billing statements. He has been informed that our billing statements are in exact uniform with all of the Tronc/Tribune properties and that they are being reviewed. Thank you for allowing us the opportunity to review and respond.
We have researched the customer's complaint and have found that the previous subscription had not been stopped. Phone records indicate that there was communication from the customer in 2012 to request the changes be made to her subscription.I have spoken with [redacted] and she has agreed...
We have escalated this issue to our 3rd party Distributor. After researching they found that there was a substitute on the route who had made the mistake of delivering the product. They have confirmed that the street and the residents address in on the Do Not Deliver list. And they will have a...
procedure in place for the future. Our 3rd party distributor has made several attempts to contact the resident and have bee unsuccessful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We spoke directly with the consumer to address his specific concerns regarding his rate and concerns about our billing practices. In regards to his specific conderns, we would like to note that as a billed subscriber Mr. [redacted] would receive a bill both at 28-days in advance and 1-day in advance of...
his next payment date and the bill would reflect the new payment amount. We feel this provides the opportunity for a subscriber to review the price and decide if they wish to continue or not.
It is also worth noting that U-T San Diego subscription service is generally terminable at any time, and subscribers are not under any obligation to continue service in the event of a rate increase. We also work very closely with customers to retain their business and this includes agreeing to honor a former price point if the rate is still available. We value all of our customers and are willing to make concessions to provide a reasonable rate decrease when requested to assist with our customer’s financial situation or needs.
Specifically to the complaint regarding the website prices - we verified that the site discloses that promotional rates are subject to change. The specific information is provided below. In addition, on our website you will find our Subscription Information & Policies. Both posted notices provide detail on our price changes.
Additional information and policies applicable to U-T subscriptions may be found here
Your subscription is for an ongoing service that is billed or charged in advance in periodic installments at the applicable subscription rate (the “Subscription Rate”). Your initial payment also includes an activation fee, which is a one-time, nonrefundable charge associated with the commencement of subscription service. Although different payment options and packages are available, please note that subscriptions are not for defined or specific terms; service will continue unless and until you notify us that you wish to terminate your subscription or we otherwise discontinue service for any reason. Early termination and/or refund processing fees may apply. You will be billed and responsible for payment for service through the effective date of termination of your subscription. Please also note that, other than during any initial minimum commitment period, Subscription Rates are subject to change at any time.
Finally, all of our billing communication points, including bills and rate notices, are currently under review and we will take Mr. [redacted]’s suggestions under consideration as part of this process.
We have alerted our 3rd party distributor about the ongoing delivery concerns. They have assured us that the deliveries have stopped and a GeoFence has been added to the residents address to ensure no deliveries are made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
no serviceDesired Outcome: refund of entire amount or give me my product
We have taken the resident off of our delivery list for this product. In addition our 3rd party distributor has placed this resident on to their GEO fencing. Which means that the manager will be alerted any time the contractor approaches the residents house. An area manager will also provide...
follow to the resident up to 4 weeks to ensure no deliveries were made.
We have added Mr. [redacted] address to our do not delivery list. In addition we have stopped the deliveries to the immediate neighborhood except those individual households that specifically opt-in to the Local Community Values product.
This is the second time I have had to ask for Revdex.com assistance with this same issue. My mom is 86 years old and does not feel confident to lean over and pick up the newspaper that is placed on the incline of our driveway. I have asked that the newspaper be placed up next to the garage door where the driveway is flat. If my mom falls picking up the paper, she cannot get up on her own, and it will be a 911 call AND I will consider legal action against UT San Diego for incompetence and failure to follow up on customer requests which resulted in personal injury. I contacted customer service this week and I got their customary email stating that they have sent a message about my message. There has been no change in paper placement, just like the numerous previous times that I contacted customer service. It is so ridiculous that I must go through Revdex.com to get any satisfaction!1) I would like the newspaper placed up next to the garage door on the flat of the driveway. 2) UT San Diego needs to review and/or revise how customer complaints are handled. Right now they are ineffective.
We have discussed this issue with our 3rd party distributor. the action they will be taking to prevent any more deliveries: The area manager will follow up weekly until certain the issue has been resolved, address will be added to the hot sheet for additional follow up after the initial...
4 week monitoring, and the GEOFENCING will be placed around the address to alert the area manager.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am not sure what a GEO Fence is but I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have been in contact with Mr.[redacted] and his HOA to resolve the delivery of the Local Community Values to his community. We recently received the addresses that are within the community and placed them on our do not deliver list. In addition we have escalated them to our 3rd party...
distributor to ensure the product not delivered this weekend.
Revdex.com:I would like to keep this...
complaint open until they prove I have been removed from distribution. I have asked in the past for them to stop with assurances this will be passed onto their delivering people- it still persists to this date.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint at the current time. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Our 3rd party distributor has been in communication with the resident about the on going delivery challenges that have occurred in this particular area. They will continue to work with the distributor and carrier to ensure that the delivery issues on resolved.
We have made contact with the distributor who has corrected the delivery issue. In addition the customer has the direct contact for the distributor should there be any other delivery issues
Mr. [redacted]'s account was a unique issue. His account had an underlying issue to where certain transactions would not process successfully. We have since resolved the issue and a refund was processed to Mr. [redacted]. I made contact with him today and discussed the issue and the resolution.
This has become ridiculous. Second complaint filed for the same reason...no delivery of my paper.Consistent delivery.
We have confirmed with our 3rd party distributors that the deliveries have been stopped. they are providing a follow up for the next 4 weeks and have placed a GEO-fencing around the residents to ensure that a manager will be notified should the carrier attempt to deliver a paper.I have been...
unsuccessful in contacting the customer, but have left my phone number for a return call.
We spoke with Mr. [redacted] about the credit that was applied to his subscription on 1/30/17. which provided him service extension from 1/19/17 to 2/16/17 for a total of 28 days. Mr. [redacted] does not agree with our billing statements. He has been informed that our billing statements are in exact uniform with all of the Tronc/Tribune properties and that they are being reviewed. Thank you for allowing us the opportunity to review and respond.
We have researched the customer's complaint and have found that the previous subscription had not been stopped. Phone records indicate that there was communication from the customer in 2012 to request the changes be made to her subscription.I have spoken with [redacted] and she has agreed...
to the amount of refund.
We have escalated this issue to our 3rd party Distributor. After researching they found that there was a substitute on the route who had made the mistake of delivering the product. They have confirmed that the street and the residents address in on the Do Not Deliver list. And they will have a...
procedure in place for the future. Our 3rd party distributor has made several attempts to contact the resident and have bee unsuccessful.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We spoke directly with the consumer to address his specific concerns regarding his rate and concerns about our billing practices. In regards to his specific conderns, we would like to note that as a billed subscriber Mr. [redacted] would receive a bill both at 28-days in advance and 1-day in advance of...
his next payment date and the bill would reflect the new payment amount. We feel this provides the opportunity for a subscriber to review the price and decide if they wish to continue or not.
It is also worth noting that U-T San Diego subscription service is generally terminable at any time, and subscribers are not under any obligation to continue service in the event of a rate increase. We also work very closely with customers to retain their business and this includes agreeing to honor a former price point if the rate is still available. We value all of our customers and are willing to make concessions to provide a reasonable rate decrease when requested to assist with our customer’s financial situation or needs.
Specifically to the complaint regarding the website prices - we verified that the site discloses that promotional rates are subject to change. The specific information is provided below. In addition, on our website you will find our Subscription Information & Policies. Both posted notices provide detail on our price changes.
Additional information and policies applicable to U-T subscriptions may be found here
Your subscription is for an ongoing service that is billed or charged in advance in periodic installments at the applicable subscription rate (the “Subscription Rate”). Your initial payment also includes an activation fee, which is a one-time, nonrefundable charge associated with the commencement of subscription service. Although different payment options and packages are available, please note that subscriptions are not for defined or specific terms; service will continue unless and until you notify us that you wish to terminate your subscription or we otherwise discontinue service for any reason. Early termination and/or refund processing fees may apply. You will be billed and responsible for payment for service through the effective date of termination of your subscription. Please also note that, other than during any initial minimum commitment period, Subscription Rates are subject to change at any time.
Finally, all of our billing communication points, including bills and rate notices, are currently under review and we will take Mr. [redacted]’s suggestions under consideration as part of this process.
We have alerted our 3rd party distributor about the ongoing delivery concerns. They have assured us that the deliveries have stopped and a GeoFence has been added to the residents address to ensure no deliveries are made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed...
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
no serviceDesired Outcome: refund of entire amount or give me my product
We have taken the resident off of our delivery list for this product. In addition our 3rd party distributor has placed this resident on to their GEO fencing. Which means that the manager will be alerted any time the contractor approaches the residents house. An area manager will also provide...
follow to the resident up to 4 weeks to ensure no deliveries were made.
We have added Mr. [redacted] address to our do not delivery list. In addition we have stopped the deliveries to the immediate neighborhood except those individual households that specifically opt-in to the Local Community Values product.
This is the second time I have had to ask for Revdex.com assistance with this same issue. My mom is 86 years old and does not feel confident to lean over and pick up the newspaper that is placed on the incline of our driveway. I have asked that the newspaper be placed up next to the garage door where the driveway is flat. If my mom falls picking up the paper, she cannot get up on her own, and it will be a 911 call AND I will consider legal action against UT San Diego for incompetence and failure to follow up on customer requests which resulted in personal injury. I contacted customer service this week and I got their customary email stating that they have sent a message about my message. There has been no change in paper placement, just like the numerous previous times that I contacted customer service. It is so ridiculous that I must go through Revdex.com to get any satisfaction!1) I would like the newspaper placed up next to the garage door on the flat of the driveway. 2) UT San Diego needs to review and/or revise how customer complaints are handled. Right now they are ineffective.
We have discussed this issue with our 3rd party distributor. the action they will be taking to prevent any more deliveries: The area manager will follow up weekly until certain the issue has been resolved, address will be added to the hot sheet for additional follow up after the initial...
4 week monitoring, and the GEOFENCING will be placed around the address to alert the area manager.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I am not sure what a GEO Fence is but I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]