Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. If the business continues to stop delivery of these ads, will consider this complaint resolved.
Regards,
[redacted]
by the Union Tribune in reference to complaint ID [redacted], and find that this resolution would be satisfactory to us, if they will actually carry out this action and stop delivery to our neighborhood as promised. We will wait to see if delivery stops this coming weekend, if it does, will consider this complaint resolved.We will be truly grateful if this action is successfully carried out by the Union Tribune.
Regards,
Richard [redacted]
We apologize that another advertising product was delivered. We have confirmed with our 3rd party distributor that this address is on our do not deliver list. The distributor will follow up on the address for the next 4 weeks to ensure no more deliveries. Thank you,
The resident and the Union Tribune has come to an agreement to resume delivery of the news paper. Customer will communicate with the Union Tribune to maintain delivery standards.
We recently received several individual complaints from the
same zip code 92129 pertaining to the Local Community Values
distribution. After researching the complaints we have found that this
particular community has created their own bulletin board posts on...
[redacted]. This website allows them to post notices for primarily
their community. One of the residents at the community had posted a link
to our website and residents have placed their requests to stop the delivery of
this product. However, It may take up to 2 weeks for the-opt out request to
take effect and that information is not clear on the email form. We have asked
our call center to update their email responses to clarify this
information. In addition, since we received several requests from the
same neighborhood, we have made a business decision to stop the whole [redacted] community. This request was entered into our database on 12/07/14
but it was also escalated to the vendor contracted to deliver LCV and they
verified that delivery would stop immediately.
In addition we have reached out to the resident to provide a
follow up to our resolution.
Our records indicated that we have sent gift cards on several occasions. The first being 5/10/15 and another on 7/21/15. After speaking with our customer she indicates she has not received any of the Ralph gift cards that have been sent to her. In our efforts to provide the best service to our...
customers we have decided to send another one by Register Mail. The customer will contact me once this card is received.
We have spoken with our customer and addressed all her concerns. We have processed the refund as requested and our soliciting manager will provide feed back to our 3rd party vendor in regards to the customer's purchase order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will be keeping this open until resolved. My address is clearly marked on my house and has been able to be located by delivery drivers of all sorts without a problem. I am ill and will call tomorrow.
Regards,
[redacted]
Our 3rd party distributor has been in contact with the customer about the delivery challenges. The customer has his direct phone number and will communicate with him directly should there be any more delivery issues going forward. We have been informed that the delivery challenges occurred due to a distribution center relocation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I have direct contact with the delivery contractor, at least 2 weeks of steady and consistent service is needed to consider this matter closed because that's at least as long as the problem manifested. The clock reset when the LA Times was delivered 10/24/16 rather than the San Diego Union.Further, because I am paying the Union Tribune for this poor service, they are ultimately responsible and need to make amends. It isn't enough to say "your problem -- contact the delivery service". I am unable to consider this matter closed. A show of good faith would convert my subscription to the "new customer" service for the remainder of my subscription.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our 3rd party Distributors have confirmed that they have placed a GEO-Fence around the residents home and in addition will have the residents checked for follow up for the next several weeks. We have also confirmed with the resident that she did not receive any product this past weekend.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have discussed this issue with our 3rd party distributor. The action
they will be taking to prevent any more deliveries: The area manager
will follow up weekly until certain the issue has been resolved, address
will be added to the hot sheet for additional follow up after the...
initial 4 week monitoring, and the GEOFENCING will be placed around the
address to alert the area manager.
Mr. [redacted] signed up with one of our 3rd party vendors at the Del Mar Fair. Since he was already a current subscriber his order was then returned to the vendor for refund. The 2nd charge was created in error. When an agent is in the field and runs a credit card it may not have been picked up or...
lost due to wifi issues. Both charges have been refunded $50.00 less the amount of the gift premium the customer was given at the point of sale. We have sent an additional gift card to the customer in the amount of $10.00 due to the inconvenience this has caused Mr. [redacted].
I have spoke with the customer and he is satisfied with our resolution and has my direct contact information should he need it in the future.
I have spoken with the customer to provide information. On our billing notices we request if you do not wish to renew please contact our office for cancellation. We do provide a grace period prior to subscription stopping.The balance that the customer accumulated has been written off.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and find that this resolution would be satisfactory to me. If the business continues to stop delivery of these ads, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
We have reviewed the response made...
by the Union Tribune in reference to complaint ID [redacted], and find that this resolution would be satisfactory to us, if they will actually carry out this action and stop delivery to our neighborhood as promised. We will wait to see if delivery stops this coming weekend, if it does, will consider this complaint resolved.We will be truly grateful if this action is successfully carried out by the Union Tribune.
Regards,
Richard [redacted]
We apologize that another advertising product was delivered. We have confirmed with our 3rd party distributor that this address is on our do not deliver list. The distributor will follow up on the address for the next 4 weeks to ensure no more deliveries. Thank you,
The resident and the Union Tribune has come to an agreement to resume delivery of the news paper. Customer will communicate with the Union Tribune to maintain delivery standards.
We recently received several individual complaints from the
same zip code 92129 pertaining to the Local Community Values
distribution. After researching the complaints we have found that this
particular community has created their own bulletin board posts on...
[redacted]. This website allows them to post notices for primarily
their community. One of the residents at the community had posted a link
to our website and residents have placed their requests to stop the delivery of
this product. However, It may take up to 2 weeks for the-opt out request to
take effect and that information is not clear on the email form. We have asked
our call center to update their email responses to clarify this
information. In addition, since we received several requests from the
same neighborhood, we have made a business decision to stop the whole [redacted] community. This request was entered into our database on 12/07/14
but it was also escalated to the vendor contracted to deliver LCV and they
verified that delivery would stop immediately.
In addition we have reached out to the resident to provide a
follow up to our resolution.
We have processed a refund to the customer and have had our 3rd party vendor contact customer as well. Customer is satisfied with action taken.
Our records indicated that we have sent gift cards on several occasions. The first being 5/10/15 and another on 7/21/15. After speaking with our customer she indicates she has not received any of the Ralph gift cards that have been sent to her. In our efforts to provide the best service to our...
customers we have decided to send another one by Register Mail. The customer will contact me once this card is received.
We have spoken with our customer and addressed all her concerns. We have processed the refund as requested and our soliciting manager will provide feed back to our 3rd party vendor in regards to the customer's purchase order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I will be keeping this open until resolved. My address is clearly marked on my house and has been able to be located by delivery drivers of all sorts without a problem. I am ill and will call tomorrow.
Regards,
[redacted]
Our 3rd party distributor has been in contact with the customer about the delivery challenges. The customer has his direct phone number and will communicate with him directly should there be any more delivery issues going forward. We have been informed that the delivery challenges occurred due to a distribution center relocation.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While I have direct contact with the delivery contractor, at least 2 weeks of steady and consistent service is needed to consider this matter closed because that's at least as long as the problem manifested. The clock reset when the LA Times was delivered 10/24/16 rather than the San Diego Union.Further, because I am paying the Union Tribune for this poor service, they are ultimately responsible and need to make amends. It isn't enough to say "your problem -- contact the delivery service". I am unable to consider this matter closed. A show of good faith would convert my subscription to the "new customer" service for the remainder of my subscription.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Our 3rd party Distributors have confirmed that they have placed a GEO-Fence around the residents home and in addition will have the residents checked for follow up for the next several weeks. We have also confirmed with the resident that she did not receive any product this past weekend.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We have discussed this issue with our 3rd party distributor. The action
they will be taking to prevent any more deliveries: The area manager
will follow up weekly until certain the issue has been resolved, address
will be added to the hot sheet for additional follow up after the...
initial 4 week monitoring, and the GEOFENCING will be placed around the
address to alert the area manager.
Mr. [redacted] signed up with one of our 3rd party vendors at the Del Mar Fair. Since he was already a current subscriber his order was then returned to the vendor for refund. The 2nd charge was created in error. When an agent is in the field and runs a credit card it may not have been picked up or...
lost due to wifi issues. Both charges have been refunded $50.00 less the amount of the gift premium the customer was given at the point of sale. We have sent an additional gift card to the customer in the amount of $10.00 due to the inconvenience this has caused Mr. [redacted].
I have spoke with the customer and he is satisfied with our resolution and has my direct contact information should he need it in the future.
I have spoken with the customer to provide information. On our billing notices we request if you do not wish to renew please contact our office for cancellation. We do provide a grace period prior to subscription stopping.The balance that the customer accumulated has been written off.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]