We confirmed that this address is on our internal Do Not Deliver List and the consumer's request was escalated to our distribution partner. We requested that they provide additional oversight to ensure no delivery. Their response to us is copied below:
– after reviewing the street it appears that we only deliver to 13 addresses on Ibsen. We will monitor that street to ensure deliver and placement is 100%. We will also be diligent that [redacted] does not receive any product at all. The GEO fence will also be added to alert us when any of the contractors are nearby.
We will continue to communicate with the distributor on this complaint and if necessary request that they extend their oversight on deliveries to this street.
The customer was contacted by [redacted] as they processed the refund and was informed at that time of the refunding process and time frame. Refunds take up to 4-6 weeks to reach customer. In addition we reached out to the customer and received a call back from husband confirming the call between 3rd party and customer.
Our system shows that the rate the customer was on was no longer available. We send out automatic notices letting the customer know of the upcoming rate change, however the customer reports she did not receive her notice that was sent on 3/22/16. I have spoken with the customer and have...
written off any balance that was due. The customer has my direct line should she need any further assistance.
November 2, 2016 San Diego Revdex.com Case #: [redacted] I am writing in response to your concern submitted to the Revdex.com on October 24, 2016. Our sincere apology for the inconvenience and frustration you have experienced due to delivery of newspapers and advertisements. We have...
identified that due to a system conversion on August 22, 2016, some ‘tags’ (used to identify No Delivery in our database) did not transfer to our new system. This has now been corrected and your address has been placed on the ‘Do Not Deliver’ list. Also, the local distribution office has been notified to cease delivery of any products to your household. Again, we apologize for the inconvenience this has caused. ` Sincerely, [redacted] CSSS Team
We have confirmed with our distributor that the issue is being addressed and further action is being taken to ensure that the resident does not receive any other deliveries. We spoke with the resident and he has confirmed as well that there were not deliveries this past weekend.
We regret the misrepresentation of our subscription offers by the sales rep. I have forwarded the details of this complaint to our Sales Manager and the vendor contracted to sell for us at Vons. They will address this type of behavior. It is not representative of how we request that our products and...
services be marketed to consumers. The balance on the account has been written off and is now zero.
We have confirmed with our distributor that the deliveries have improved and have been delivered on time. Customer was also contacted by our distributor to ensure that customer is satisfied.
We have placed the resident on our Do Not Deliver list and have received confirmation from our 3rd party distributor that they have placed a GEO-fence on the address which will alert the management should the contractor enter the area. We also took the additional step of stopping the immediate block...
range for [redacted] closest to this address.
In addition, the resident has confirmed that the deliveries have improved. And that he had not received the product.
We encourage people to opt-out of our Local Community Values if they don’t wish to receive it. However, we do not allow others – especially people unknown to our readers – to make those decisions for them. Therefore, we do not ever stop entire zip codes or communities without consent from all affected consumers.
The placement request complaint was escalated to our contractor for the area and he spoke with the carrier and did follow up service checks. The carrier had confused this address with another on his route. The error was identified and addressed and the service checks have shown the paper is now...
being left by the garage as requested. thank you for bringing this to our attention and for the opportunity to address the concerns.
We have confirmed with our 3rd party distributor that the deliveries will be stopped. In addition they will add a GEO -Fence around the residents that will alert the management should the carrier enter the area. The distributor has committed to 4 weeks follow up along with photo confirmation.
Our Local Community Values product is delivered by a 3rd party distribution company. We have discussed this issue with them. They have confirmed that the property at [redacted] will be placed on the permanent radar. The address will be added to the GEOFENCING...
program. This will alert the management any time the carrier enters the area around this address.If you should have any questions please feel let us know.
We have confirmed with our 3rd party distributor that the ad products will no longer be delivered to Mr. [redacted] address. Secondly, our distributor will continue to monitor the location to ensure that the issue has been resolved.
I spoke with Mr. [redacted] and he has stated that he has not received...
any of the Local Community Values. In addition I have provided Mr. [redacted] with my direct line should he need further assistance.
We have discussed the rejection response from the customer with the distributor in the area for Mr. [redacted]. He has confirmed that the paper is now being delivered over the gate and is staying off the grass as requested. They did acknowledge that the paper was delivered past the deadline on 2 days this past week. The customer lives at the end of the carriers route and they are making every attempt and effort to get the paper delivered on time. The customer has also been given the distributors phone number to contact him in regards to any delivery issues he is encountering.We do apologize for the ongoing frustration the customer is experiencing as well as the distributor has communicated his apologies to Mr. [redacted]. We have placed a 4 week credit onto his account. This has been applied for the time that the customer has had to call in and for the deliveries that were not up to standards.Thank you
The customers block range has been stopped in our system. I have escalated this issue to our 3rd party distributor to ensure that all deliveries have been stopped. In addition I have reached out to the customer and provided my phone number for call back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the business again last week as I again received the paper local values. I usually receive it on Fridays or Saturday, will see if it comes this week. I am a bit skeptical as I have called numerous times every time I am assured I will not receive it again, but it has never stopped. I will reply again if the issue resolves. [redacted]
Regards,
[redacted]
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not, I will be back in touch.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Actions items have been completed and a representative has contacted me by phone.
Regards,
[redacted]
We have confirmed with our 3rd party distributor and the resident that the deliveries have now stopped. In addition we have placed a stop on the [redacted] block of [redacted] to ensure that the issue is resolved.
We confirmed that this address is on our internal Do Not Deliver List and the consumer's request was escalated to our distribution partner. We requested that they provide additional oversight to ensure no delivery. Their response to us is copied below:
– after reviewing the street it appears that we only deliver to 13 addresses on Ibsen. We will monitor that street to ensure deliver and placement is 100%. We will also be diligent that [redacted] does not receive any product at all. The GEO fence will also be added to alert us when any of the contractors are nearby.
We will continue to communicate with the distributor on this complaint and if necessary request that they extend their oversight on deliveries to this street.
The customer was contacted by [redacted] as they processed the refund and was informed at that time of the refunding process and time frame. Refunds take up to 4-6 weeks to reach customer. In addition we reached out to the customer and received a call back from husband confirming the call between 3rd party and customer.
Our system shows that the rate the customer was on was no longer available. We send out automatic notices letting the customer know of the upcoming rate change, however the customer reports she did not receive her notice that was sent on 3/22/16. I have spoken with the customer and have...
written off any balance that was due. The customer has my direct line should she need any further assistance.
November 2, 2016 San Diego Revdex.com Case #: [redacted] I am writing in response to your concern submitted to the Revdex.com on October 24, 2016. Our sincere apology for the inconvenience and frustration you have experienced due to delivery of newspapers and advertisements. We have...
identified that due to a system conversion on August 22, 2016, some ‘tags’ (used to identify No Delivery in our database) did not transfer to our new system. This has now been corrected and your address has been placed on the ‘Do Not Deliver’ list. Also, the local distribution office has been notified to cease delivery of any products to your household. Again, we apologize for the inconvenience this has caused. ` Sincerely, [redacted] CSSS Team
We have confirmed with our distributor that the issue is being addressed and further action is being taken to ensure that the resident does not receive any other deliveries. We spoke with the resident and he has confirmed as well that there were not deliveries this past weekend.
We have escalated this issue to our 3rd party distributor and have requested that the immediate block range be stopped as well.
We regret the misrepresentation of our subscription offers by the sales rep. I have forwarded the details of this complaint to our Sales Manager and the vendor contracted to sell for us at Vons. They will address this type of behavior. It is not representative of how we request that our products and...
services be marketed to consumers. The balance on the account has been written off and is now zero.
We have confirmed with our distributor that the deliveries have improved and have been delivered on time. Customer was also contacted by our distributor to ensure that customer is satisfied.
We have placed the resident on our Do Not Deliver list and have received confirmation from our 3rd party distributor that they have placed a GEO-fence on the address which will alert the management should the contractor enter the area. We also took the additional step of stopping the immediate block...
range for [redacted] closest to this address.
In addition, the resident has confirmed that the deliveries have improved. And that he had not received the product.
We encourage people to opt-out of our Local Community Values if they don’t wish to receive it. However, we do not allow others – especially people unknown to our readers – to make those decisions for them. Therefore, we do not ever stop entire zip codes or communities without consent from all affected consumers.
The placement request complaint was escalated to our contractor for the area and he spoke with the carrier and did follow up service checks. The carrier had confused this address with another on his route. The error was identified and addressed and the service checks have shown the paper is now...
being left by the garage as requested. thank you for bringing this to our attention and for the opportunity to address the concerns.
We have confirmed with our 3rd party distributor that the deliveries will be stopped. In addition they will add a GEO -Fence around the residents that will alert the management should the carrier enter the area. The distributor has committed to 4 weeks follow up along with photo confirmation.
We have confirmed with the customer that she has received her Sunday delivery as requested
Our Local Community Values product is delivered by a 3rd party distribution company. We have discussed this issue with them. They have confirmed that the property at [redacted] will be placed on the permanent radar. The address will be added to the GEOFENCING...
program. This will alert the management any time the carrier enters the area around this address.If you should have any questions please feel let us know.
We have confirmed with our 3rd party distributor that the ad products will no longer be delivered to Mr. [redacted] address. Secondly, our distributor will continue to monitor the location to ensure that the issue has been resolved.
I spoke with Mr. [redacted] and he has stated that he has not received...
any of the Local Community Values. In addition I have provided Mr. [redacted] with my direct line should he need further assistance.
We have discussed the rejection response from the customer with the distributor in the area for Mr. [redacted]. He has confirmed that the paper is now being delivered over the gate and is staying off the grass as requested. They did acknowledge that the paper was delivered past the deadline on 2 days this past week. The customer lives at the end of the carriers route and they are making every attempt and effort to get the paper delivered on time. The customer has also been given the distributors phone number to contact him in regards to any delivery issues he is encountering.We do apologize for the ongoing frustration the customer is experiencing as well as the distributor has communicated his apologies to Mr. [redacted]. We have placed a 4 week credit onto his account. This has been applied for the time that the customer has had to call in and for the deliveries that were not up to standards.Thank you
The customers block range has been stopped in our system. I have escalated this issue to our 3rd party distributor to ensure that all deliveries have been stopped. In addition I have reached out to the customer and provided my phone number for call back.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I called the business again last week as I again received the paper local values. I usually receive it on Fridays or Saturday, will see if it comes this week. I am a bit skeptical as I have called numerous times every time I am assured I will not receive it again, but it has never stopped. I will reply again if the issue resolves. [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If not, I will be back in touch.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Actions items have been completed and a representative has contacted me by phone.
Regards,
[redacted]
We have confirmed with our 3rd party distributor and the resident that the deliveries have now stopped. In addition we have placed a stop on the [redacted] block of [redacted] to ensure that the issue is resolved.