Complaint: [redacted] I am rejecting this response because: I have already spoken with Service Manager several times and I left a voicemail and never heard backI want my $refunded immediately Regards, [redacted]
There was a delay in getting the license plates done due to an issue with Chrysler CorporationThis customer was given a new vehicle from Chrysler corporation and a substitution of collateral was done; we had no control over the delayThe customer's issue should be filed with Chrysler Corporate
After some investigation we checked with the warranty company and the [redacted] was not cancelled and is still activeWe would not cancel a warranty without the written consent of the customerAlso on the extended service contract the AWD/4WD is not checked off and the customer signed off on it acknowledging that the car does not have itThe customer was also provided a window sticker at time of delivery which also verifies the vehicle is a 4xnot 4xThis customer was made aware that the vehicle is a 4xand not a 4xprior to taking delivery of this vehicle
Complaint: [redacted] I am rejecting this response because: I think the response lacks any validityIf that is the case than any dealer can overstate the trade in and lower it at time of purchaseThat is what happened in this caseI would like to have the dealership comment on how they value tradesThanks Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: One person called me ONE TIME and I did hang up on that person after I said I was not interested in dealing with anyone from that unprofessional dealership and that I might have to take he advice from their manager who suggested I just get an attorney for the lemon law instead of him being interested in actually fixing the issue with my leaseYou guys really stretch the truth huh? I received ONE CALL from the GM and now you saying "every time" you call as if it was more than once? You are an embarrassment and I've let every single first responder in this area know it Regards, [redacted]
The customer is having an issue with FCAOur dealership can not fix the rust issue under warranty if FCA will not cover itThe customer needs to contact FCA Customer Service to see if they will cover the rust issue under warranty
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I still haven't heard from jeep in regards to the sales tax reimbursement on the $charge or received a copy of the check paying ally financial for my lease buy out to make sure they didn't over charge me on the purchase price of my lease buy out Regards, [redacted]
The customer did give consent for us to run his creditAttached is a copy of the signed consent form giving us to permission to run his credit and submit the application to anyfinance company, bank or other financial institution
The service manager has been made aware about this and should be reaching out to the customer to resolve the issues
Complaint: [redacted] I am rejecting this response because: I have already spoken with Service Manager several times and I left a voicemail and never heard backI want my $refunded immediately Regards, [redacted]
There was a delay in getting the license plates done due to an issue with Chrysler CorporationThis customer was given a new vehicle from Chrysler corporation and a substitution of collateral was done; we had no control over the delayThe customer's issue should be filed with Chrysler Corporate
The director of the service department will be reaching out to the customer
After some investigation we checked with the warranty company and the [redacted] was not cancelled and is still activeWe would not cancel a warranty without the written consent of the customerAlso on the extended service contract the AWD/4WD is not checked off and the customer signed off on it acknowledging that the car does not have itThe customer was also provided a window sticker at time of delivery which also verifies the vehicle is a 4xnot 4xThis customer was made aware that the vehicle is a 4xand not a 4xprior to taking delivery of this vehicle
The customer was in on February 16, and received a check back for her $8,
Complaint: [redacted] I am rejecting this response because: I think the response lacks any validityIf that is the case than any dealer can overstate the trade in and lower it at time of purchaseThat is what happened in this caseI would like to have the dealership comment on how they value tradesThanks Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: One person called me ONE TIME and I did hang up on that person after I said I was not interested in dealing with anyone from that unprofessional dealership and that I might have to take he advice from their manager who suggested I just get an attorney for the lemon law instead of him being interested in actually fixing the issue with my leaseYou guys really stretch the truth huh? I received ONE CALL from the GM and now you saying "every time" you call as if it was more than once? You are an embarrassment and I've let every single first responder in this area know it Regards, [redacted]
The customer is having an issue with FCAOur dealership can not fix the rust issue under warranty if FCA will not cover itThe customer needs to contact FCA Customer Service to see if they will cover the rust issue under warranty
Customer has spoken with manager and a check was cut for the customer and their problems have been resolved
The service manager will be contacting the customer directly
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The service manager will be reaching out to this customer directly
Complaint: [redacted] I am rejecting this response because: no one from the business has contacted as stated Regards, [redacted] ***
This customer hangs up on every person that reaches out to him to try and resolve the issues
Complaint: [redacted] I am rejecting this response because:I still haven't heard from jeep in regards to the sales tax reimbursement on the $charge or received a copy of the check paying ally financial for my lease buy out to make sure they didn't over charge me on the purchase price of my lease buy out Regards, [redacted]
The customer did give consent for us to run his creditAttached is a copy of the signed consent form giving us to permission to run his credit and submit the application to anyfinance company, bank or other financial institution
Customer came in and spoke with the Manager Mike A [redacted] and we have handled the customer's issues
The Service Manager will be contacting the customer to resolve her concerns
We will have the service manager reach out to the customer to resolve the issue