The Sales Manager left a message for the customer and have yet to return his phone callWe would like to have the customer come in and discuss some options on how we can resolve this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution is satisfactory to me
Regards,
*** *** I have not recieved any refund as of 9/08/2017, still waiting for refind
The customer is not correctly reading the information on the [redacted] report. The vehicle in question was originally sold to the first owner from our dealership on 9/9/2010. That customer then returned to our dealership and re-financed the vehicle on 4/11/2013 which the [redacted] states...
that the vehicle was SOLD on that date. The accident then occurred on 4/13/13 but was not reported to [redacted] until 12/20/13. The vehicle was never in our possession during the time of the accidnet. On 9/28/2013 the original owner traded in that vehicle towards the purchase of a new vehicle at that time we ran the [redacted] and it showed the vehicle had NOT been in an accident. Our dealership had no prior knowledge that this vehicle had ever been in an accident. On 10/5/13 the current owner purchased the vehicle and the [redacted] still showed no accidents,which is signed by the customer. The vehicle in question was never in our possession at the time of the accident and we had no prior knowledge that the vehicle had ever been in an accident. I have attached copies of the [redacted] from the time we sold the vehicle to the customer signed by them. I have also enclosed disclosures signed b the customer. I also ran a [redacted] yesterday 9/21/15 which states that this information was not reported to [redacted] till after the vehicle had been sold to the customer and states that this vehicle was sold on 4/11/13 and we were not in possession of the vehicle during the time of the accident. The information regarding the accident had not been reported to [redacted] until 12/20/13 which is 3 months after the customer purchased the car and 8 months after the accident occurred. We had no prior knowledge of this accident. Please see all attachments.
The customer is having an issue with FCA. Our dealership can not fix the rust issue under warranty if FCA will not cover it. The customer needs to contact FCA Customer Service to see if they will cover the rust issue under warranty.
Complaint: [redacted]
I am rejecting this response because: I think the response lacks any validity. If that is the case than any dealer can overstate the trade in and lower it at time of purchase. That is what happened in this case. I would like to have the dealership comment on how they value trades. Thanks
Regards,
[redacted]
We apologize for any inconvenience that may have been caused to the customer, but we do not overnight any paperwork to customers. We require that all customers come into the dealership to sign all legal documents. This is to protect the dealership as well as the customer. Again we apologize if the...
salesman did not make this clear or if coming into the dealership was inconvenient, but this is our store policy. We will make sure that a refund has been given to the customer for their deposit.
The customer was aware that the $1,000.00 rebate offered from the manufacturer required proof and that if she could not provide us with the proof she would be responsible for that $1,000. She was unable to provide us with that proof so we offered her three options: 1. Pay us the $1,000.00 2....
We would re-do the contract with out the $1,000 rebate which would have made her monthly payments increase by a few dollars 3. We offered to take the car back and cancel the transaction. At first she agreed to give us the car back and cancel the transaction and give her back her trade-in. Once the trade-in was brought up from lot so she could transfer back her belongings she changed her mind and wanted to keep the new car. We then asked her how she was going to take care of the $1,000.00 and she became very rude to the manager and walked out. We tried to contact her the next several days and did not hear from her. This rebate which is called Returning Lessee is available to every customer as long as they qualify and we explain to each customer the terms and ask if they qualify. The customer was explained these rules and she stated that she did qualify and could provide us with the proof. I have attached a copy of the Program Rules.
The documents were already shredded. Our dealership has specific documents that are required to be signed when purchasing a car. The document is signed by every customer who purchases a car from us and is a common document at all dealerships. You can also find Arbitration...
Agreements on many lease contracts. This document does not state that the customer is giving up all their legal rights and a copy can be provided. This document protects the dealership as well as the customer. The customer refused to sign the necessary documents that are required to take delivery of the vehicle because of this the deal was not consummated.
The special finance manager Mr. V[redacted] has reached out this customer to have them come into the dealership so that their concerns can be addressed.
Complaint: [redacted]
I am rejecting this response because:
This response is totally inexcusable. The salesman knew all along that this was an out-of-state sale. I told him up front that my previousvehicle was an out-of-state purchase and that the process went well. I’m currently in the process of purchasing the same vehicle but from an out-of-state[redacted] dealership. This is not a legal problem, or an issue of protecting the consumer. This is a customer service problem. I paid $140 dollars to have an inspection performed by a third partycompany because this was an out-of-state sale. He wasted my time and money. He never contacted me anymore after he told me the paperwork was in the mail. Itried to reach him several times to find out the status of the paperwork until I finally gave up. I had to go through my credit card company to initiate adispute for my deposit. The salesman did not have the decency to refund my money on his own accord. What about the $140 I’m out for the inspection? Again,this response is inexcusable and other consumers should know about their business practices.
Regards,
[redacted]
The customer did give consent for us to run his credit. Attached is a copy of the signed consent form giving us to permission to run his credit and submit the application to anyfinance company, bank or other financial institution.
The Sales Manager left a message for the customer and have yet to return his phone callWe would like to have the customer come in and discuss some options on how we can resolve this
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and
find that this resolution is satisfactory to me
Regards,
*** *** I have not recieved any refund as of 9/08/2017, still waiting for refind
Customer is being contacted by the manager to resolve their concerns.
Manager will be reaching out to customer.
The customer is not correctly reading the information on the [redacted] report. The vehicle in question was originally sold to the first owner from our dealership on 9/9/2010. That customer then returned to our dealership and re-financed the vehicle on 4/11/2013 which the [redacted] states...
that the vehicle was SOLD on that date. The accident then occurred on 4/13/13 but was not reported to [redacted] until 12/20/13. The vehicle was never in our possession during the time of the accidnet. On 9/28/2013 the original owner traded in that vehicle towards the purchase of a new vehicle at that time we ran the [redacted] and it showed the vehicle had NOT been in an accident. Our dealership had no prior knowledge that this vehicle had ever been in an accident. On 10/5/13 the current owner purchased the vehicle and the [redacted] still showed no accidents,which is signed by the customer. The vehicle in question was never in our possession at the time of the accident and we had no prior knowledge that the vehicle had ever been in an accident. I have attached copies of the [redacted] from the time we sold the vehicle to the customer signed by them. I have also enclosed disclosures signed b the customer. I also ran a [redacted] yesterday 9/21/15 which states that this information was not reported to [redacted] till after the vehicle had been sold to the customer and states that this vehicle was sold on 4/11/13 and we were not in possession of the vehicle during the time of the accident. The information regarding the accident had not been reported to [redacted] until 12/20/13 which is 3 months after the customer purchased the car and 8 months after the accident occurred. We had no prior knowledge of this accident. Please see all attachments.
The director of the service department will be reaching out to the customer.
The customer is having an issue with FCA. Our dealership can not fix the rust issue under warranty if FCA will not cover it. The customer needs to contact FCA Customer Service to see if they will cover the rust issue under warranty.
The Manager spoke with the customer this morning 1-15-18 and told him that his plates were being overnighted to him.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I think the response lacks any validity. If that is the case than any dealer can overstate the trade in and lower it at time of purchase. That is what happened in this case. I would like to have the dealership comment on how they value trades. Thanks
Regards,
[redacted]
The General Manager will be reaching out to customer.
Complaint: [redacted]
I am rejecting this response because: no one from the business has contacted as stated.
Regards,
[redacted]
We apologize for any inconvenience that may have been caused to the customer, but we do not overnight any paperwork to customers. We require that all customers come into the dealership to sign all legal documents. This is to protect the dealership as well as the customer. Again we apologize if the...
salesman did not make this clear or if coming into the dealership was inconvenient, but this is our store policy. We will make sure that a refund has been given to the customer for their deposit.
The customer was aware that the $1,000.00 rebate offered from the manufacturer required proof and that if she could not provide us with the proof she would be responsible for that $1,000. She was unable to provide us with that proof so we offered her three options: 1. Pay us the $1,000.00 2....
We would re-do the contract with out the $1,000 rebate which would have made her monthly payments increase by a few dollars 3. We offered to take the car back and cancel the transaction. At first she agreed to give us the car back and cancel the transaction and give her back her trade-in. Once the trade-in was brought up from lot so she could transfer back her belongings she changed her mind and wanted to keep the new car. We then asked her how she was going to take care of the $1,000.00 and she became very rude to the manager and walked out. We tried to contact her the next several days and did not hear from her. This rebate which is called Returning Lessee is available to every customer as long as they qualify and we explain to each customer the terms and ask if they qualify. The customer was explained these rules and she stated that she did qualify and could provide us with the proof. I have attached a copy of the Program Rules.
The documents were already shredded. Our dealership has specific documents that are required to be signed when purchasing a car. The document is signed by every customer who purchases a car from us and is a common document at all dealerships. You can also find Arbitration...
Agreements on many lease contracts. This document does not state that the customer is giving up all their legal rights and a copy can be provided. This document protects the dealership as well as the customer. The customer refused to sign the necessary documents that are required to take delivery of the vehicle because of this the deal was not consummated.
The service manager will be reaching out to this customer directly.
The special finance manager Mr. V[redacted] has reached out this customer to have them come into the dealership so that their concerns can be addressed.
We have the General Manager looking in to this issue and the customer will receive a call by Monday.
Complaint: [redacted]
I am rejecting this response because:
This response is totally inexcusable. The salesman knew all along that this was an out-of-state sale. I told him up front that my previousvehicle was an out-of-state purchase and that the process went well. I’m currently in the process of purchasing the same vehicle but from an out-of-state[redacted] dealership. This is not a legal problem, or an issue of protecting the consumer. This is a customer service problem. I paid $140 dollars to have an inspection performed by a third partycompany because this was an out-of-state sale. He wasted my time and money. He never contacted me anymore after he told me the paperwork was in the mail. Itried to reach him several times to find out the status of the paperwork until I finally gave up. I had to go through my credit card company to initiate adispute for my deposit. The salesman did not have the decency to refund my money on his own accord. What about the $140 I’m out for the inspection? Again,this response is inexcusable and other consumers should know about their business practices.
Regards,
[redacted]
The customer did give consent for us to run his credit. Attached is a copy of the signed consent form giving us to permission to run his credit and submit the application to anyfinance company, bank or other financial institution.