The customer was aware that the $1,rebate offered from the manufacturer required proof and that if she could not provide us with the proof she would be responsible for that $1,She was unable to provide us with that proof so we offered her three options: Pay us the $1, We would the contract with out the $1,rebate which would have made her monthly payments increase by a few dollars We offered to take the car back and cancel the transactionAt first she agreed to give us the car back and cancel the transaction and give her back her trade-inOnce the trawas brought up from lot so she could transfer back her belongings she changed her mind and wanted to keep the new carWe then asked her how she was going to take care of the $1,and she became very rude to the manager and walked outWe tried to contact her the next several days and did not hear from herThis rebate which is called Returning Lessee is available to every customer as long as they qualify and we explain to each customer the terms and ask if they qualifyThe customer was explained these rules and she stated that she did qualify and could provide us with the proofI have attached a copy of the Program Rules
Complaint: [redacted] I am rejecting this response because:the business' response is simply a lieNot surprisingAll the fees and inception fees - which I will gladly pay - are part of the down payment, which I will gladly payMy complaint was regarding the fact that the ad said there was a vehicle available at a certain monthly price and it provided the VPN of that vehicle, the person who set up that meeting and followed up on the day on the meeting confirmed the vehicle in the ad was availableHowever, at the meeting, after driving all the way to the business, the agent, after checking in the system multiple times and consulting his supervisors, said it was no longer available and offered an alternative that had a small upgrade and whose monthly payment costs TWICE as much (be mindful that the monthly payment has nothing to do with fees and inception - they all factor into the down payment)The following day after the meeting, I called the business again and they confirmed on the phone that the vehicle in the ad was still availableI then told them about the meeting the evening before, they said they would investigate and get back to me and never did, on FOUR different occasions, including in their last response to NJ Revdex.com's messageThis seems to be part of their scam.The business' advertisement and the disingenuous way the business is handling this incident - making up stories about me having any objection to pay taxes or inception fees or pretending like these two have any impact on the quoted monthly price - both make it crystal clear that this is an obvious case of fraudulent advertisement luring customers to the business under pretensesThe business' disingenuous conduct as manifested in their latest response to you - making up an entirely made up and vicious explains toon for their fraud - further illustrates the way this place is doing business.I expect NJ Revdex.com to downgrade this business' rating and proceed with the legal path toward removing these fraudulent business practices from the state of NJ by shutting down this business.Thank you, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This response is totally inexcusableThe salesman knew all along that this was an out-of-state saleI told him up front that my previousvehicle was an out-of-state purchase and that the process went wellI’m currently in the process of purchasing the same vehicle but from an out-of-state [redacted] dealershipThis is not a legal problem, or an issue of protecting the consumerThis is a customer service problemI paid $dollars to have an inspection performed by a third partycompany because this was an out-of-state saleHe wasted my time and moneyHe never contacted me anymore after he told me the paperwork was in the mailItried to reach him several times to find out the status of the paperwork until I finally gave upI had to go through my credit card company to initiate adispute for my depositThe salesman did not have the decency to refund my money on his own accordWhat about the $I’m out for the inspection? Again,this response is inexcusable and other consumers should know about their business practices Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have received no phone call or voicemail from themI will gladly give my debit card information at anytime in order to get the refund processed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I was unaware that my acceptance to the service manager would close the complaintI was under the impression that the complaint will hold until the service manager truly does reach outIn which case the service manager has not reach out to me in regards to this matterIn fact what the dealership did was respond to me in a review report telling me that " both parties are responsible for the lack of communication" which I find absolutely unacceptableI have went through a very bad experience with them and continuously reached out to themHow do I proceed with this being reopened and taken care ofI refuse to give up without a fight on their unethical treatment of costumers Regards, [redacted]
The case was resolved because [redacted] received the $thank you Revdex.com to help me to resolve this issue Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Both the special finance manager as well as the general manager have gotten involved with this issue and the general manager has spoken with the customer
The customer was aware that the $1,rebate offered from the manufacturer required proof and that if she could not provide us with the proof she would be responsible for that $1,She was unable to provide us with that proof so we offered her three options: Pay us the $1, We would the contract with out the $1,rebate which would have made her monthly payments increase by a few dollars We offered to take the car back and cancel the transactionAt first she agreed to give us the car back and cancel the transaction and give her back her trade-inOnce the trawas brought up from lot so she could transfer back her belongings she changed her mind and wanted to keep the new carWe then asked her how she was going to take care of the $1,and she became very rude to the manager and walked outWe tried to contact her the next several days and did not hear from herThis rebate which is called Returning Lessee is available to every customer as long as they qualify and we explain to each customer the terms and ask if they qualifyThe customer was explained these rules and she stated that she did qualify and could provide us with the proofI have attached a copy of the Program Rules
The general manager will be contacting the customer
The special finance manager MrV [redacted] has reached out this customer to have them come into the dealership so that their concerns can be addressed
Complaint: [redacted] I am rejecting this response because:the business' response is simply a lieNot surprisingAll the fees and inception fees - which I will gladly pay - are part of the down payment, which I will gladly payMy complaint was regarding the fact that the ad said there was a vehicle available at a certain monthly price and it provided the VPN of that vehicle, the person who set up that meeting and followed up on the day on the meeting confirmed the vehicle in the ad was availableHowever, at the meeting, after driving all the way to the business, the agent, after checking in the system multiple times and consulting his supervisors, said it was no longer available and offered an alternative that had a small upgrade and whose monthly payment costs TWICE as much (be mindful that the monthly payment has nothing to do with fees and inception - they all factor into the down payment)The following day after the meeting, I called the business again and they confirmed on the phone that the vehicle in the ad was still availableI then told them about the meeting the evening before, they said they would investigate and get back to me and never did, on FOUR different occasions, including in their last response to NJ Revdex.com's messageThis seems to be part of their scam.The business' advertisement and the disingenuous way the business is handling this incident - making up stories about me having any objection to pay taxes or inception fees or pretending like these two have any impact on the quoted monthly price - both make it crystal clear that this is an obvious case of fraudulent advertisement luring customers to the business under pretensesThe business' disingenuous conduct as manifested in their latest response to you - making up an entirely made up and vicious explains toon for their fraud - further illustrates the way this place is doing business.I expect NJ Revdex.com to downgrade this business' rating and proceed with the legal path toward removing these fraudulent business practices from the state of NJ by shutting down this business.Thank you, [redacted] ***
Complaint: [redacted] I am rejecting this response because: This response is totally inexcusableThe salesman knew all along that this was an out-of-state saleI told him up front that my previousvehicle was an out-of-state purchase and that the process went wellI’m currently in the process of purchasing the same vehicle but from an out-of-state [redacted] dealershipThis is not a legal problem, or an issue of protecting the consumerThis is a customer service problemI paid $dollars to have an inspection performed by a third partycompany because this was an out-of-state saleHe wasted my time and moneyHe never contacted me anymore after he told me the paperwork was in the mailItried to reach him several times to find out the status of the paperwork until I finally gave upI had to go through my credit card company to initiate adispute for my depositThe salesman did not have the decency to refund my money on his own accordWhat about the $I’m out for the inspection? Again,this response is inexcusable and other consumers should know about their business practices Regards, [redacted]
The General Manager will reach out to customer
The service manager will be giving the customer a call to address their concerns
Complaint: [redacted] I am rejecting this response because: I have received no phone call or voicemail from themI will gladly give my debit card information at anytime in order to get the refund processed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I was unaware that my acceptance to the service manager would close the complaintI was under the impression that the complaint will hold until the service manager truly does reach outIn which case the service manager has not reach out to me in regards to this matterIn fact what the dealership did was respond to me in a review report telling me that " both parties are responsible for the lack of communication" which I find absolutely unacceptableI have went through a very bad experience with them and continuously reached out to themHow do I proceed with this being reopened and taken care ofI refuse to give up without a fight on their unethical treatment of costumers Regards, [redacted]
The case was resolved because [redacted] received the $thank you Revdex.com to help me to resolve this issue Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Manager has been speaking with customer to address their concerns
The sales manager will reach out to the customer
The General Sales Manager will be call the customer to address their concerns
Sales Manager will be reaching out to customer
The service manager will reach out to the customer to resolve their concerns
Both the special finance manager as well as the general manager have gotten involved with this issue and the general manager has spoken with the customer
Sales Manager will be contacting the customer
This customer will be contacted by a manager
The service manager has reached out to this customer and is taking care of the issues
The service manager will be reaching out to the customer