[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: To date we have not spoken with the finance manager or the general manager
regarding this matterWe've continued to get collection calls and still have not received tags or registration from September The last voice mail that my husband received was from the "darrenator" approximately one day after the complaint was filed telling my husband that we would burn in hell.
Regards,
*** ***
Just received the $for sales tax refund just waiting on confirmation to verify lease buy out payment to *** thanbk you four everything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
The finance manager has been trying to reach the customers and they have not answered or returned any phone callsWe will try to reach out againAlso, the customers have received collection calls because they did sign a promissory note for $1,which can be provided; we as a good-will gesture to help them out have already waived $1,of that and are just requesting the final $
Complaint: ***
I am rejecting this response
because: I firmly believe it was because of the dealership’s negligence in properly inspecting the rust and dismissing it as mud when I took my car to them for inspection and was still under warrantyRust doesn’t grow overnight so i’m sure when I took my car for inspection due to visible rust signs, that there was indeed rust and that the dealership should honor the waranty coverage.
Regards,
*** ***
The customer signed to have the work done and a copy of that can be providedAs a good-will gesture since the customer was unhappy we credited some money back to himThe Director of Fixed Operations will contact this customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs I am not completely satisfied I have no choice but to take the THREE payments not twoBeing I leased this vehicle I will no longer give them my business after my lease term is upAs to the president and/or VP getting back to me or even the secretary, non of which have responded back or called back.Worst dealer and customer experience after this being my third vehicle with the company
Regards,
*** ***
Complaint: ***
I am rejecting this response because: They didn't care about my issues the first timeNow they will pretend to care because the Revdex.com got involved? No thanks*** the manager told me to get an attorney if I would
like so maybe I willThanks Revdex.com.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customers information has been deleted from our system but customers are able to unsubscribe from our email list from any emails they receive from us
I was witness to the service manager reaching out to this customer who he indeed left a message forI will have the director of all of service departments reach out to the customer
We do apologize for any inconvenience but upon the Used Car Manager's inspection of the traand the fact that the market value of the trahad gone down we were unable to give the customer the same price for their vehicleThe customer had not signed a contract at that point and could
have decided not to purchase the new vehicleWe have signed documents stating that the customer agreed on that price for their trade-inIf the customer would like to come in and speak with a manager they are more than welcome to do so
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
A manager did reach out to this customer to have them come in but the customer did not show up for the appointment
Complaint: ***
I am rejecting this response because: To date we have not spoken with the finance manager or the general manager
regarding this matterWe've continued to get collection calls and still have not received tags or registration from September The last voice mail that my husband received was from the "darrenator" approximately one day after the complaint was filed telling my husband that we would burn in hell.
Regards,
*** ***
The service director will be contacting the customer to address their concerns
The Service Director will be reaching out to the customer
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
We will have the service director who oversees all of our service and parts department for all of our dealerships reach out to the customer
Just received the $for sales tax refund just waiting on confirmation to verify lease buy out payment to *** thanbk you four everything
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Customer was cut a check for the $deposit and the check was mailed to customer's home address
The finance manager has been trying to reach the customers and they have not answered or returned any phone callsWe will try to reach out againAlso, the customers have received collection calls because they did sign a promissory note for $1,which can be provided; we as a good-will gesture to help them out have already waived $1,of that and are just requesting the final $
The Manager Hector V*** is working to resolve the customer's complaint
The refund will get processed and it will get sent to the bank through which you are financingIt will come off of the principal balance
Complaint: ***
I am rejecting this response
because: I firmly believe it was because of the dealership’s negligence in properly inspecting the rust and dismissing it as mud when I took my car to them for inspection and was still under warrantyRust doesn’t grow overnight so i’m sure when I took my car for inspection due to visible rust signs, that there was indeed rust and that the dealership should honor the waranty coverage.
Regards,
*** ***
The customer signed to have the work done and a copy of that can be providedAs a good-will gesture since the customer was unhappy we credited some money back to himThe Director of Fixed Operations will contact this customer
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs I am not completely satisfied I have no choice but to take the THREE payments not twoBeing I leased this vehicle I will no longer give them my business after my lease term is upAs to the president and/or VP getting back to me or even the secretary, non of which have responded back or called back.Worst dealer and customer experience after this being my third vehicle with the company
Regards,
*** ***
Complaint: ***
I am rejecting this response because: They didn't care about my issues the first timeNow they will pretend to care because the Revdex.com got involved? No thanks*** the manager told me to get an attorney if I would
like so maybe I willThanks Revdex.com.
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The customers information has been deleted from our system but customers are able to unsubscribe from our email list from any emails they receive from us
I was witness to the service manager reaching out to this customer who he indeed left a message forI will have the director of all of service departments reach out to the customer
We do apologize for any inconvenience but upon the Used Car Manager's inspection of the traand the fact that the market value of the trahad gone down we were unable to give the customer the same price for their vehicleThe customer had not signed a contract at that point and could
have decided not to purchase the new vehicleWe have signed documents stating that the customer agreed on that price for their trade-inIf the customer would like to come in and speak with a manager they are more than welcome to do so