Complaint: [redacted]
I am rejecting this response because:1. I was told on three occasions after the incident that I would hear back from a senior manager following an "investigation" and never heard back. Seems like the business' automated...
response to any complaint.2. All the information regarding my complaint appears in my original message. I would like Revdex.com NJ to downgrade this business' rating and file a complaint with the appropriate NJ law enforcement division that deals with fraudulent advertisement.
Regards,
[redacted]
The terms of the warranty were discussed during financing. A copy of the Certified Pre-Owned (CPO) agreement terms are attached. We do apologize if there was any misunderstanding but these are the terms Chrysler Corporate has for their CPO Warranty Program.
After some investigation we checked with the warranty company and the [redacted] was not cancelled and is still active. We would not cancel a warranty without the written consent of...
the customer. Also on the extended service contract the AWD/4WD is not checked off and the customer signed off on it acknowledging that the car does not have it. The customer was also provided a window sticker at time of delivery which also verifies the vehicle is a 4x2 not 4x4. This customer was made aware that the vehicle is a 4x2 and not a 4x4 prior to taking delivery of this vehicle.
Complaint: [redacted]
I am rejecting this response because: Those terms and conditions were never explained to me, secondly I was never given a call by any of the staff to resolve this matter. I reached out several times with failed attempts, I even contacted the president of the dealer and left a voicemail and never received a call back. I feel it was a sale tactic used to push a sale and or a mistake on their behalf which they should be held accounted for not to mention how rude they were and how embarrassing it was to have the sales man the manager and the head manager attacking In the middle of the floor when I clearly asked if we could go inside an office to discuss the matter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was unaware that my acceptance to the service manager would close the complaint. I was under the impression that the complaint will hold until the service manager...
truly does reach out. In which case the service manager has not reach out to me in regards to this matter. In fact what the dealership did was respond to me in a review report telling me that " both parties are responsible for the lack of communication" which I find absolutely unacceptable. I have went through a very bad experience with them and continuously reached out to them. How do I proceed with this being reopened and taken care of. I refuse to give up without a fight on their unethical treatment of costumers.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I was given this same response by the dealer over 3 weeks ago and still haven't heard any fair compensation from the service manager or the dealer
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:i did answered to you by email. mr v[redacted] agreed to sent $3000 to [redacted] my new lienholder so I waiting that.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have already spoken with Service Manager several times and I left a voicemail and never heard back. I want my $732.00 refunded immediately.
Regards,
[redacted]
The service manager will be contacting the customer directly.
Manager will reach out to get credit card information so that we can refund the money to his card.
This customer hangs up on every person that reaches out to him to try and resolve the issues.
Complaint: [redacted]
I am rejecting this response because:1. I was told on three occasions after the incident that I would hear back from a senior manager following an "investigation" and never heard back. Seems like the business' automated...
response to any complaint.2. All the information regarding my complaint appears in my original message. I would like Revdex.com NJ to downgrade this business' rating and file a complaint with the appropriate NJ law enforcement division that deals with fraudulent advertisement.
Regards,
[redacted]
The terms of the warranty were discussed during financing. A copy of the Certified Pre-Owned (CPO) agreement terms are attached. We do apologize if there was any misunderstanding but these are the terms Chrysler Corporate has for their CPO Warranty Program.
The Service Manager will be contacting the customer to resolve her concerns.
After some investigation we checked with the warranty company and the [redacted] was not cancelled and is still active. We would not cancel a warranty without the written consent of...
the customer. Also on the extended service contract the AWD/4WD is not checked off and the customer signed off on it acknowledging that the car does not have it. The customer was also provided a window sticker at time of delivery which also verifies the vehicle is a 4x2 not 4x4. This customer was made aware that the vehicle is a 4x2 and not a 4x4 prior to taking delivery of this vehicle.
Complaint: [redacted]
I am rejecting this response because: Those terms and conditions were never explained to me, secondly I was never given a call by any of the staff to resolve this matter. I reached out several times with failed attempts, I even contacted the president of the dealer and left a voicemail and never received a call back. I feel it was a sale tactic used to push a sale and or a mistake on their behalf which they should be held accounted for not to mention how rude they were and how embarrassing it was to have the sales man the manager and the head manager attacking In the middle of the floor when I clearly asked if we could go inside an office to discuss the matter.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I was unaware that my acceptance to the service manager would close the complaint. I was under the impression that the complaint will hold until the service manager...
truly does reach out. In which case the service manager has not reach out to me in regards to this matter. In fact what the dealership did was respond to me in a review report telling me that " both parties are responsible for the lack of communication" which I find absolutely unacceptable. I have went through a very bad experience with them and continuously reached out to them. How do I proceed with this being reopened and taken care of. I refuse to give up without a fight on their unethical treatment of costumers.
Regards,
[redacted]
Warranty will be refunded.
The General Manager will be reaching out to this customer.
Customer came in and spoke with the Manager Mike A[redacted] and we have handled the customer's issues.
Manager has been speaking with customer to address their concerns.
The General Manager Joe G[redacted] is directly involved and the situation is being taken care of. He can be contacted at [redacted] [redacted]
Complaint: [redacted]
I am rejecting this response because:I was given this same response by the dealer over 3 weeks ago and still haven't heard any fair compensation from the service manager or the dealer
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:i did answered to you by email. mr v[redacted] agreed to sent $3000 to [redacted] my new lienholder so I waiting that.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
The general manager will be contacting the customer.
Complaint: [redacted]
I am rejecting this response because: I have already spoken with Service Manager several times and I left a voicemail and never heard back. I want my $732.00 refunded immediately.
Regards,
[redacted]
The service manager has been made aware about this and should be reaching out to the customer to resolve the issues.