Dear [redacted] , Western Union is writing in response to the complaint received from you through the Revdex.com portal Western Union has investigated this matterOur records indicate that our [redacted] team contacted you and informed you that the funds are available for pickupWe are aware that you will be heading back to [redacted] on Friday September 1, 2017, to collect the fundsPlease make sure you bring your ID and the original receipt Furthermore, we have contacted the sending agent location, and spoke with the Manager in charge, [redacted] , who is aware of the situation We regret any inconvenience this matter may have caused It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, The Western Union Executive Resolutions Team
Dear [redacted] ,Western Union has become aware of pending litigation related to the consumer complaint you filed with the Revdex.com.Western Union will defer to the court’s decision relating to this matter.Sincerely,Executive Resolutions DepartmentWestern Union
Dear Mr***,This is in response to the rebuttal to a complaint you filed with the Revdex.comTo reiterate our previous communication, the transaction was declined as the WU Pay instructions were not followed and a business account as the payment method was used instead.The Web site (www.westernunion.com) does warn that the first and last names on your Western Union profile must match the names on your bank accountIf they don't match exactly, your transaction could be rejectedThe following are the instructions to fund the WU Pay Money Transfer: Log in to your bank's web site to pay your billSelect WU® Pay as the payee/biller from your bank's bill pay service.If this is your first time using WU® Pay, you may need to add WU® Pay [redacted] Pay the amount due to complete sending your money transfer.Once the funds have been received the transfer will be completedOnce we receive your payment using WU® Pay we'll send you an emailAt that time you can notify your receiver that funds are available for pickupYou will also receive an email notification when your receiver has picked up the moneyYour transfer will expire in days if left unfinished.The refund check was sent to your physical address on February 2, Please allow 7-days for the mailing time.We have reported your concern regarding receiving constant automatic notifications via e-mail.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone As we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] , Western Union is writing in response to the complaint we received from you dated February 1, from the Revdex.comUpon checking, we have already provided the requested transaction history to you on January 17, based on the information you provided in the Customer Access Request FormFor your immediate reference, we have sent you copies of your Transaction History under separate cover for security and privacy purposesPlease feel free to follow up with me directly if you have any additional questions or concernsI am available between 7:AM and 2:PM (U.S.-Mountain Time), Monday through FridayBest Regards,Lisa D B***Executive Resolutions TeamExecutive Resolutions SpecialistEast Belford AvenueEnglewood, Colorado 80112(732) 694-
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyPer our records, you contacted us on January 15, to advise us that the bank in Germany had the payment and they had not allocated the payment properly, but it had been corrected by the bank and your issue was resolvedWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 4, 2015/05/19) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We must direct you to our Terms and Conditions, to address the exchange ratePlease understand this is only an estimation, as exchange rates do fluctuateThe following information may be found by visiting https://www.westernunion.com/us/en/terms-conditions.html CURRENCY EXCHANGE, INTERNATIONAL SERVICES: In addition to the transfer fees applicable to this transaction, a currency exchange rate will be appliedUnited States currency is converted to foreign currency at an exchange rate set by Western Union unless the laws of the Expected Payout Location do not permit Western Union to set an exchange rateAny difference between the rate given to You and the rate received by Western Union will be kept by Western Union (and its Agents in some cases) in addition to the transfer feesSubject to applicable law, the actual or estimated currency exchange rate applicable to Your transaction will be provided to You on the written disclosures provided to You by Western Union in connection with Your transactionPayouts will generally be made in the national currency of the Expected Payout Location ("Local Currency")In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locationsWestern Union is not responsible for the currency exchange rate that will be applied if Receiver chooses to receive a currency other than the currency You selected We have attempted to listen to the calls you state were made to our Customer Service center, and we were unable to locate any calls based on the information you have providedIf by chance you would like to share any additional information that could help us identify the operator, please feel free to provide this information to me directly at [redacted] @westernunion.com Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, WU agent gave me a print out of how much the recenzent will receiveMy invoive was th eproof, as per WUIt had nothing to do with US $, it was exchange between Cdn$ & Polish ZLoty - WU promissed my invoice with mtcn # is my proof - I have been sending money through WU for many years and there was never a mistake, agent in Poland made a mistake - young person didn't know what she was doing as per WU mgr name Saint, from Mexico told meThat's why he appologized and promissed the reimbursment & extra for inconvenienceI have never heard more from SAint or any other supervisor or receive any other email/money as promissed...that's what my complain is all aboutFor few months now I'm trying to get my moneyWHERE IS IT?? Where is my new MTCN# so I can cash...Saint even put points on my account that I can not cash..beloew is one of the emails between me & WU, I have about45-of those emails: Message Body; Forwarded Message From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Thursday, [redacted] XXXX XX:XX PM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Western Union Recently you requested personal assistance from our on-line support centerBelow is a summary of your request and our response Western Union values your businessShould you have any other questions as efforts are made to resolve your concern, please do not hesitate to contact us Thank you for allowing us to be of service to you Subject Assistance with a money transfer Discussion History Response Via Email (***) 03/12/XXXX XX:XX PM Dear ***, Thank you for contacting Western Union Please accept our most sincere apology for this inconvenience I have personally spoken with our Supervisor Saint and he claims to have already sent you an email responseHe has already escalated the situation to if we can respect what was promised, because that is something that is not available in CanadaBut, we are trying to see if there can be a one-time exceptionThis is why it is taking so long Once again, we apologize for the delay If you have any questions or concerns, do not hesitate to contact us via emailOr, for real-time assistance you can contact us via chat or you can call our Customer Care department at X-XXX-XXX-XXXX Best regards, Western Union Customer Care Customer By Email 03/12/XXXX XX:XX AM You would not believe how tired I am to work on this....what's really not fare, that some is calling me that I will hear from you within hrs, and nobody even calls or send an email to give me updates even after daysMy tel # XXX XXX-XXXXWaiting for your call, regards, [redacted] From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Thursday, March 12, XXXX XX:XX AM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Response Via Email ( [redacted] ) 03/12/XXXX XX:XX AM Dear ***, Thank you for contacting Western Union We are sorry to hear about the delayed of your request and we know this could be very frustrating on your part We have tried to check for the follow up that was doneActually they submitted the request and we really felt the intention working on this requestWe have tried to double check that with the right department real time and they have gotten lots of request about your issue as to follow upWe have already worked on this and probably you can hear from you as soon as it is doneYou can also send us your phone number just in case you need to talk to us real time and if you have anything in mind that you want to addAnd also, we can give you update from time to time on this We are looking forward for your responseThank you so much Best Regards, Western Union Customer Care Customer By Email 03/12/XXXX XX:XX AM Oh, I think you didn't read my previous email......Nobody followed up with me! From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Thursday, March 12, XXXX X:XX AM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Response Via Email ( [redacted] ) 03/12/XXXX XX:XX AM Hello ***, Thank you for contacting Western Union We are sorry for the inconvenience We are glad to hear that they have already followed up on your situation hopefully it gets resolved as soon as possible In this case if you have any other question or doubt please do not hesitate to contact us via email or at XXXX-XXX-XXXX We look forward in serving you again as a valued customer Thank you for contacting Western Union Best Regards, Western Union Customer Care Customer By Email 03/12/XXXX XX:XX AM Thank you for letting me knowNobody followed up with me yesterday, I hope it will be today [redacted] From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Wednesday, March 11, XXXX XX:XX PM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX The information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of The Western Union Company or its affiliates and subsidiariesIf you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message Response Via Email [redacted] 03/11/XXXX XX:XX PM Dear ***, Thank you for contacting Western Union We apologize for the inconvenience this has caused youAllow us to assist you with your concern We sent a follow up e-mail to our department regarding your requestWe requested also to send the information you need through your e-mail address that usually takes 24-hours We sincerely apologize that it is taking so long We look forward in serving you again Best regards, Western Union Customer Care Customer By Email 03/11/XXXX XX:XX AM Can someone from consumer mgmtteam get back to me please From: eInfo eInfo To: Customer Care Sent: Tuesday, March 10, XXXX XX:XX AM Subject: Re: Assistance with a money transfer Incident: XXXXXX-XXXXXX Hello, What is happening, can you please escalate this to a consumer mgmtteam/supervisor to get back to me with a new mtcn# to cash in my points for $- that's what a man name [redacted] spvr told me? [redacted] tel: XXX-XXX-XXXX From: eInfo eInfo To: Customer Care Sent: Monday, March 9, XXXX X:XX AM Subject: Re: Assistance with a money transfer Incident: XXXXXX-XXXXXX Hello, I spoke with [redacted] supervisor, on Mar2nd & he mentioned he/someone/ will get back to me in hrs...it's been a week & nobody contacted me [redacted] From: eInfo eInfo To: Customer Care Sent: Monday, March 2, XXXX X:XX PM Subject: Re: Assistance with a money transfer Incident: XXXXXX-XXXXXX Thank you From: Customer Care To: [redacted] @yahoo.ca Sent: Monday, March 2, XXXX X:XX PM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Incident Reference #XXXXXX-XXXXXX Date Created: 03/11/XXXX XX:XX AM Last Updated: 03/12/XXXX XX:XX PM Nothing was solved, nobody called me back, no new mtcn # issued...only empty promissesAS you can see my patience ran outI am very disappointed and would like it to be solved Regards, [redacted] Final Business Response / [redacted] (4000, 8, 2015/06/04) */ Dear [redacted] Western Union is writing in response to the rebuttal we received from you through the Revdex.com Our position has not changed with this matter, we must reiterate We must direct you to our Terms and Conditions, to address the exchange ratePlease understand this is only an estimation, as exchange rates do fluctuateThe following information may be found by visiting https://www.westernunion.com/us/en/terms-conditions.html CURRENCY EXCHANGE, INTERNATIONAL SERVICES: In addition to the transfer fees applicable to this transaction, a currency exchange rate will be appliedUnited States currency is converted to foreign currency at an exchange rate set by Western Union unless the laws of the Expected Payout Location do not permit Western Union to set an exchange rateAny difference between the rate given to You and the rate received by Western Union will be kept by Western Union (and its Agents in some cases) in addition to the transfer feesSubject to applicable law, the actual or estimated currency exchange rate applicable to Your transaction will be provided to You on the written disclosures provided to You by Western Union in connection with Your transactionPayouts will generally be made in the national currency of the Expected Payout Location ("Local Currency")In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locationsWestern Union is not responsible for the currency exchange rate that will be applied if Receiver chooses to receive a currency other than the currency You selected We have attempted to listen to the calls you state were made to our Customer Service center, and we were unable to locate any calls based on the information you have providedIf by chance you would like to share any additional information that could help us identify the operator, please feel free to provide this information to me directly at [redacted] @westernunion.com Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html Western Union considers this case as closed Kind Regards, [redacted] ***
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.An investigation into your concerns has determined that this was not a double charge to your account, but a delay in processing due to an issue within our system, which has since been resolved.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Initial Business Response / [redacted] (1000, 4, 2015/12/04) */ Dear [redacted] , Western Union is responding to your November 17, complaint to the Revdex.com Here are the details of the account: -You signed up for a recurring plan via the United Auto Website (hosted by Speedpay) on April 14, -The schedule was setup to draft $monthly -As of now, the schedule was disabled per your request on November 19, by a user at [redacted] and no further charges will be processed Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have caused Kind Regards, [redacted] ***
Dear Mr [redacted] ,This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union apologizes that you found difficulty using this serviceAccording to confirmation received from Western Union Business Solutions (WUBS), on November 22, you were advised that the recipient’s company has not informed Western Union of any issues with the payment and as per your request the recall process was initiatedTo reiterate our previous communication, the Web sites have clear logos and information regarding the services availableWe regret any inconvenience this matter may have causedThe call recordings will be reviewed and proper feedback/coaching will be provided to the operators involved, if applicableWhen a concern such as this is brought to our attention, we take it very seriouslyWe appreciate your feedback very muchSincerely, Executive Resolutions Group
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Please note that we have concluded our investigation of your complaintHaving considered the matters raised in your complaint and the evidence available, Western Union acknowledges that you experienced poor customer service in this instanceWe would like to apologize to you for not meeting the high level of service that we try to provide to our valued customersIn recognition of matters raised in your complaint, Western Union has processed a full refund in the amount of $USDIn a separate email we have provided you with the corresponding Money Transfer Control Number detailsIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] .Sincerely,Executive Resolutions Group
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Your tracer request for Money Order [redacted] was received on February 23, and was processed on March 1, 2017.Our records indicate that this Money Order was presented for payment twice (January 5, and January 10, 2017).The January 5, presentment was honored and it seems that item was presented for payment remotelyOn January 10, 2017, the Money order was presented for payment again; however, at this time it was returned unpaid since funds are available one timePlease see attached Money Order copies and letter we sent to you on March 1, 2017.We sincerely apologize for any inconvenience you have experienced with using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryBest Regards, [redacted] ***
Dear [redacted] ***,Western Union is responding to your complaint to the Revdex.com.In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers’ usageTransfers may be blocked or limitedIn adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services Our records indicate that you are free to transact with Western Union, and we consider this case closed.Kind Regards,Executive Resolution Team
Dear [redacted] ***: Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portalYou state in your complaint that five Western Union transactions were initiated without your authorization and you are requesting a refund for each transaction Western Union has investigated your concernsOur records indicate that in January 2017, three (3) transactions were initiated via our online services to a consumer located in [redacted] Please review the information referenced below for further details pertaining to the transactions in questionWestern Union Money Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 12:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, at 1:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeWestern Union Money Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 1:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, at 1:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeWestern Union Money Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 1:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, at 1:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeMoney Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 1:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, 2017, at 2:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeMoney Transfer Control Number 161-148-1756: Our records indicate that on May 24, 2017, at 2:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 26, This transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately On May 26, 2017, Western Union credited a full refund back to the senders account in the amount of $The timeframe for the funds to reflect in the senders account can take up to seven business days To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measuresThese measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildingsWe also endeavor to limit personal information access to only employees, agents and representatives that need to know When a consumer reports to Western Union that they have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigationAccording to our records, a fraud report was filed with Western Union on June 1, 2017, fraud case number: [redacted] Western Union has taken steps to identify the named receiver to block them from receiving or sending Western Union money transfers in the future At this time, we have confirmed that a chargeback of the transactions ending in [redacted] *** was successfully processed on June 6, to your bank account due to a charge back request that was submitted by your bankPlease contact your bank if further confirmation of the charge backs is requiredDue to the charge back, all four of the transactions funds are considered owed to Western UnionIn order for Western Union to consider these charges as fraudulent, we will require a copy of a police report for your incident If there are any further questions after speaking to your bank or you have the necessary document(s) available, please contact our Risk Collections directly at [redacted] or you may email them at [redacted] Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] Sincerely, The Western Union Executive Resolutions Team
Dear [redacted] , Western Union is responding to your complaint with the Revdex.com We have now completed our investigation and will address your concerns accordinglyDue to a system error, the refund requests were not processedUpon further investigating this matter, it was determined that a technical issue with one of our vendor sites affected a number of refund/cancel requests – even though the refund was initiated by Western Union, the funds are not being routed back to customers’ accounts Our records show that the issue has been resolved and a full refund was processed on August 8, The funds were sent to the account that was used to fund the transfer We are truly sorry for any inconvenience this matter may have caused you Kind Regards, [redacted]
Dear [redacted] ,Western Union is writing in response to the complaint received from you through the Revdex.com portal regarding a Money Order.Western Union has investigated this matterOur records indicate that the completed Refund Request Form was not received by Western UnionIn addition, please be informed that the referenced Money Order was cashed on May 02, at [redacted] We have sent a copy of the cashed Money Order via separate emailUnfortunately, we are not able to provide further details as to whom cashed this item, since this information is only known to [redacted] Western Union apologizes that you found difficulty working with our Customer Support DepartmentQuality service to our consumers is our primary concern at Western Union and when a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyPlease be aware that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe want to thank you for your feedback and want you to know that we have taken the necessary steps to correct the issueWe regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] .Sincerely,The Western Union Executive Resolutions Team
Dear [redacted] ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union is in receipt of the complaint you filed with our Executive Resolutions Team directlyUpon further review, we have confirmed the complaint filed with both places are regarding the same issueWe will be responding to your issue through the Executive Escalations Process.Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Kind Regards,Executive Escalations Team
Complaint: [redacted] I am rejecting this response because: you can see after how many days they have responded , so you can understand about the standard of service they are providing to their customers and also I have not received my compensation of $because of this delayPlease help me to get my compensation asap Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear [redacted] , [redacted] is responding to your June 6, complaint to the [redacted] In your complaint you expressed concern regarding the delay in processing the May 15, money transfer in the amount of $ from [redacted] Control Number XXX-XXX- Per our correspondence with you on June 25, We have identified a payment processing issue which has been corrected on the [redacted] side on May 15, and this payment was applied to your Rewards account on June 3, We removed the fees that were incurred as a result of the issueWe will not be issuing a refund for the principle amount, as the funds posted correctly and a letter was sent to you to inform you of the delay in posting We sincerely apologize for any inconvenience you have experienced with the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/09/15) */ Dear [redacted] , Western Union is responding to your August 27, complaint to the Revdex.com Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended receiver on September 10, Western Union is required by law to screen all transactions for names identified on international government sanction watch listsWhen our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is required to hold the funds until it is confirmed that the customer is not the same individual as the one on the list We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Western Union Reference Number: [redacted] Dear [redacted] ,Western Union is writing in response to the complaint we received from you dated 02/20/In your complaint, you indicate that you requested a refund on your money order in the amount of $As a result, you submitted a money order refund request to Western Union and included the processing feesYou are requesting assistance in having your request completed as you have not received a refund to date.Our records indicate that we received your original money order refund request and the appropriate business unit processed your requestWestern Union issued refund checks on 02/20/via the following check number: [redacted] $500.00The aforementioned refund checks were issued to the mailing address you provided in your request: [redacted] ***Please allow 7-business days to receive the aforementioned refund checks via mailIn the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closedIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted] .You may also email us at [redacted] Sincerely,The Western Union Executive Resolutions Team ref:_00D15F40r._5001Co68TH:refThe information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of the Western Union Company or its affiliates and subsidiariesIf you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message
Dear [redacted] , Western Union is writing in response to the complaint received from you through the Revdex.com portal Western Union has investigated this matterOur records indicate that our [redacted] team contacted you and informed you that the funds are available for pickupWe are aware that you will be heading back to [redacted] on Friday September 1, 2017, to collect the fundsPlease make sure you bring your ID and the original receipt Furthermore, we have contacted the sending agent location, and spoke with the Manager in charge, [redacted] , who is aware of the situation We regret any inconvenience this matter may have caused It is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, The Western Union Executive Resolutions Team
Dear [redacted] ,Western Union has become aware of pending litigation related to the consumer complaint you filed with the Revdex.com.Western Union will defer to the court’s decision relating to this matter.Sincerely,Executive Resolutions DepartmentWestern Union
Dear Mr***,This is in response to the rebuttal to a complaint you filed with the Revdex.comTo reiterate our previous communication, the transaction was declined as the WU Pay instructions were not followed and a business account as the payment method was used instead.The Web site (www.westernunion.com) does warn that the first and last names on your Western Union profile must match the names on your bank accountIf they don't match exactly, your transaction could be rejectedThe following are the instructions to fund the WU Pay Money Transfer: Log in to your bank's web site to pay your billSelect WU® Pay as the payee/biller from your bank's bill pay service.If this is your first time using WU® Pay, you may need to add WU® Pay [redacted] Pay the amount due to complete sending your money transfer.Once the funds have been received the transfer will be completedOnce we receive your payment using WU® Pay we'll send you an emailAt that time you can notify your receiver that funds are available for pickupYou will also receive an email notification when your receiver has picked up the moneyYour transfer will expire in days if left unfinished.The refund check was sent to your physical address on February 2, Please allow 7-days for the mailing time.We have reported your concern regarding receiving constant automatic notifications via e-mail.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone As we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] , Western Union is writing in response to the complaint we received from you dated February 1, from the Revdex.comUpon checking, we have already provided the requested transaction history to you on January 17, based on the information you provided in the Customer Access Request FormFor your immediate reference, we have sent you copies of your Transaction History under separate cover for security and privacy purposesPlease feel free to follow up with me directly if you have any additional questions or concernsI am available between 7:AM and 2:PM (U.S.-Mountain Time), Monday through FridayBest Regards,Lisa D B***Executive Resolutions TeamExecutive Resolutions SpecialistEast Belford AvenueEnglewood, Colorado 80112(732) 694-
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyPer our records, you contacted us on January 15, to advise us that the bank in Germany had the payment and they had not allocated the payment properly, but it had been corrected by the bank and your issue was resolvedWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 4, 2015/05/19) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We must direct you to our Terms and Conditions, to address the exchange ratePlease understand this is only an estimation, as exchange rates do fluctuateThe following information may be found by visiting https://www.westernunion.com/us/en/terms-conditions.html CURRENCY EXCHANGE, INTERNATIONAL SERVICES: In addition to the transfer fees applicable to this transaction, a currency exchange rate will be appliedUnited States currency is converted to foreign currency at an exchange rate set by Western Union unless the laws of the Expected Payout Location do not permit Western Union to set an exchange rateAny difference between the rate given to You and the rate received by Western Union will be kept by Western Union (and its Agents in some cases) in addition to the transfer feesSubject to applicable law, the actual or estimated currency exchange rate applicable to Your transaction will be provided to You on the written disclosures provided to You by Western Union in connection with Your transactionPayouts will generally be made in the national currency of the Expected Payout Location ("Local Currency")In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locationsWestern Union is not responsible for the currency exchange rate that will be applied if Receiver chooses to receive a currency other than the currency You selected We have attempted to listen to the calls you state were made to our Customer Service center, and we were unable to locate any calls based on the information you have providedIf by chance you would like to share any additional information that could help us identify the operator, please feel free to provide this information to me directly at [redacted] @westernunion.com Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello, WU agent gave me a print out of how much the recenzent will receiveMy invoive was th eproof, as per WUIt had nothing to do with US $, it was exchange between Cdn$ & Polish ZLoty - WU promissed my invoice with mtcn # is my proof - I have been sending money through WU for many years and there was never a mistake, agent in Poland made a mistake - young person didn't know what she was doing as per WU mgr name Saint, from Mexico told meThat's why he appologized and promissed the reimbursment & extra for inconvenienceI have never heard more from SAint or any other supervisor or receive any other email/money as promissed...that's what my complain is all aboutFor few months now I'm trying to get my moneyWHERE IS IT?? Where is my new MTCN# so I can cash...Saint even put points on my account that I can not cash..beloew is one of the emails between me & WU, I have about45-of those emails: Message Body; Forwarded Message From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Thursday, [redacted] XXXX XX:XX PM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Western Union Recently you requested personal assistance from our on-line support centerBelow is a summary of your request and our response Western Union values your businessShould you have any other questions as efforts are made to resolve your concern, please do not hesitate to contact us Thank you for allowing us to be of service to you Subject Assistance with a money transfer Discussion History Response Via Email (***) 03/12/XXXX XX:XX PM Dear ***, Thank you for contacting Western Union Please accept our most sincere apology for this inconvenience I have personally spoken with our Supervisor Saint and he claims to have already sent you an email responseHe has already escalated the situation to if we can respect what was promised, because that is something that is not available in CanadaBut, we are trying to see if there can be a one-time exceptionThis is why it is taking so long Once again, we apologize for the delay If you have any questions or concerns, do not hesitate to contact us via emailOr, for real-time assistance you can contact us via chat or you can call our Customer Care department at X-XXX-XXX-XXXX Best regards, Western Union Customer Care Customer By Email 03/12/XXXX XX:XX AM You would not believe how tired I am to work on this....what's really not fare, that some is calling me that I will hear from you within hrs, and nobody even calls or send an email to give me updates even after daysMy tel # XXX XXX-XXXXWaiting for your call, regards, [redacted] From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Thursday, March 12, XXXX XX:XX AM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Response Via Email ( [redacted] ) 03/12/XXXX XX:XX AM Dear ***, Thank you for contacting Western Union We are sorry to hear about the delayed of your request and we know this could be very frustrating on your part We have tried to check for the follow up that was doneActually they submitted the request and we really felt the intention working on this requestWe have tried to double check that with the right department real time and they have gotten lots of request about your issue as to follow upWe have already worked on this and probably you can hear from you as soon as it is doneYou can also send us your phone number just in case you need to talk to us real time and if you have anything in mind that you want to addAnd also, we can give you update from time to time on this We are looking forward for your responseThank you so much Best Regards, Western Union Customer Care Customer By Email 03/12/XXXX XX:XX AM Oh, I think you didn't read my previous email......Nobody followed up with me! From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Thursday, March 12, XXXX X:XX AM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Response Via Email ( [redacted] ) 03/12/XXXX XX:XX AM Hello ***, Thank you for contacting Western Union We are sorry for the inconvenience We are glad to hear that they have already followed up on your situation hopefully it gets resolved as soon as possible In this case if you have any other question or doubt please do not hesitate to contact us via email or at XXXX-XXX-XXXX We look forward in serving you again as a valued customer Thank you for contacting Western Union Best Regards, Western Union Customer Care Customer By Email 03/12/XXXX XX:XX AM Thank you for letting me knowNobody followed up with me yesterday, I hope it will be today [redacted] From: Western Union Customer Support To: [redacted] @yahoo.ca Sent: Wednesday, March 11, XXXX XX:XX PM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX The information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of The Western Union Company or its affiliates and subsidiariesIf you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message Response Via Email [redacted] 03/11/XXXX XX:XX PM Dear ***, Thank you for contacting Western Union We apologize for the inconvenience this has caused youAllow us to assist you with your concern We sent a follow up e-mail to our department regarding your requestWe requested also to send the information you need through your e-mail address that usually takes 24-hours We sincerely apologize that it is taking so long We look forward in serving you again Best regards, Western Union Customer Care Customer By Email 03/11/XXXX XX:XX AM Can someone from consumer mgmtteam get back to me please From: eInfo eInfo To: Customer Care Sent: Tuesday, March 10, XXXX XX:XX AM Subject: Re: Assistance with a money transfer Incident: XXXXXX-XXXXXX Hello, What is happening, can you please escalate this to a consumer mgmtteam/supervisor to get back to me with a new mtcn# to cash in my points for $- that's what a man name [redacted] spvr told me? [redacted] tel: XXX-XXX-XXXX From: eInfo eInfo To: Customer Care Sent: Monday, March 9, XXXX X:XX AM Subject: Re: Assistance with a money transfer Incident: XXXXXX-XXXXXX Hello, I spoke with [redacted] supervisor, on Mar2nd & he mentioned he/someone/ will get back to me in hrs...it's been a week & nobody contacted me [redacted] From: eInfo eInfo To: Customer Care Sent: Monday, March 2, XXXX X:XX PM Subject: Re: Assistance with a money transfer Incident: XXXXXX-XXXXXX Thank you From: Customer Care To: [redacted] @yahoo.ca Sent: Monday, March 2, XXXX X:XX PM Subject: Assistance with a money transfer Incident: XXXXXX-XXXXXX Incident Reference #XXXXXX-XXXXXX Date Created: 03/11/XXXX XX:XX AM Last Updated: 03/12/XXXX XX:XX PM Nothing was solved, nobody called me back, no new mtcn # issued...only empty promissesAS you can see my patience ran outI am very disappointed and would like it to be solved Regards, [redacted] Final Business Response / [redacted] (4000, 8, 2015/06/04) */ Dear [redacted] Western Union is writing in response to the rebuttal we received from you through the Revdex.com Our position has not changed with this matter, we must reiterate We must direct you to our Terms and Conditions, to address the exchange ratePlease understand this is only an estimation, as exchange rates do fluctuateThe following information may be found by visiting https://www.westernunion.com/us/en/terms-conditions.html CURRENCY EXCHANGE, INTERNATIONAL SERVICES: In addition to the transfer fees applicable to this transaction, a currency exchange rate will be appliedUnited States currency is converted to foreign currency at an exchange rate set by Western Union unless the laws of the Expected Payout Location do not permit Western Union to set an exchange rateAny difference between the rate given to You and the rate received by Western Union will be kept by Western Union (and its Agents in some cases) in addition to the transfer feesSubject to applicable law, the actual or estimated currency exchange rate applicable to Your transaction will be provided to You on the written disclosures provided to You by Western Union in connection with Your transactionPayouts will generally be made in the national currency of the Expected Payout Location ("Local Currency")In some countries, You may designate a payout currency other than the Local Currency; however, the alternate currency You choose may not be available at all Agent locationsWestern Union is not responsible for the currency exchange rate that will be applied if Receiver chooses to receive a currency other than the currency You selected We have attempted to listen to the calls you state were made to our Customer Service center, and we were unable to locate any calls based on the information you have providedIf by chance you would like to share any additional information that could help us identify the operator, please feel free to provide this information to me directly at [redacted] @westernunion.com Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting https://www.westernunion.com/us/en/terms-conditions.html Western Union considers this case as closed Kind Regards, [redacted] ***
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.An investigation into your concerns has determined that this was not a double charge to your account, but a delay in processing due to an issue within our system, which has since been resolved.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry
Initial Business Response / [redacted] (1000, 4, 2015/12/04) */ Dear [redacted] , Western Union is responding to your November 17, complaint to the Revdex.com Here are the details of the account: -You signed up for a recurring plan via the United Auto Website (hosted by Speedpay) on April 14, -The schedule was setup to draft $monthly -As of now, the schedule was disabled per your request on November 19, by a user at [redacted] and no further charges will be processed Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have caused Kind Regards, [redacted] ***
Dear Mr [redacted] ,This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union apologizes that you found difficulty using this serviceAccording to confirmation received from Western Union Business Solutions (WUBS), on November 22, you were advised that the recipient’s company has not informed Western Union of any issues with the payment and as per your request the recall process was initiatedTo reiterate our previous communication, the Web sites have clear logos and information regarding the services availableWe regret any inconvenience this matter may have causedThe call recordings will be reviewed and proper feedback/coaching will be provided to the operators involved, if applicableWhen a concern such as this is brought to our attention, we take it very seriouslyWe appreciate your feedback very muchSincerely, Executive Resolutions Group
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Please note that we have concluded our investigation of your complaintHaving considered the matters raised in your complaint and the evidence available, Western Union acknowledges that you experienced poor customer service in this instanceWe would like to apologize to you for not meeting the high level of service that we try to provide to our valued customersIn recognition of matters raised in your complaint, Western Union has processed a full refund in the amount of $USDIn a separate email we have provided you with the corresponding Money Transfer Control Number detailsIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] .Sincerely,Executive Resolutions Group
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Your tracer request for Money Order [redacted] was received on February 23, and was processed on March 1, 2017.Our records indicate that this Money Order was presented for payment twice (January 5, and January 10, 2017).The January 5, presentment was honored and it seems that item was presented for payment remotelyOn January 10, 2017, the Money order was presented for payment again; however, at this time it was returned unpaid since funds are available one timePlease see attached Money Order copies and letter we sent to you on March 1, 2017.We sincerely apologize for any inconvenience you have experienced with using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryBest Regards, [redacted] ***
Dear [redacted] ***,Western Union is responding to your complaint to the Revdex.com.In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers’ usageTransfers may be blocked or limitedIn adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services Our records indicate that you are free to transact with Western Union, and we consider this case closed.Kind Regards,Executive Resolution Team
Dear [redacted] ***: Western Union is writing in response to the complaint received from you through the Revdex.com (Revdex.com) portalYou state in your complaint that five Western Union transactions were initiated without your authorization and you are requesting a refund for each transaction Western Union has investigated your concernsOur records indicate that in January 2017, three (3) transactions were initiated via our online services to a consumer located in [redacted] Please review the information referenced below for further details pertaining to the transactions in questionWestern Union Money Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 12:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, at 1:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeWestern Union Money Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 1:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, at 1:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeWestern Union Money Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 1:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, at 1:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeMoney Transfer Control Number [redacted] : Our records indicate that on May 24, 2017, at 1:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 24, On May 24, 2017, at 2:AM EST, a person with identification bearing the name of [redacted] went to an agent location in [redacted] to retrieve the transaction and provided the Money Transfer Control Number, sender’s name, place of origin, and the amount expectedA refund is not available as the funds were paid to the named payeeMoney Transfer Control Number 161-148-1756: Our records indicate that on May 24, 2017, at 2:AM EST, an online ACH transaction was initiated in the amount of $to be paid to [redacted] in [redacted] The date of availability was May 26, This transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately On May 26, 2017, Western Union credited a full refund back to the senders account in the amount of $The timeframe for the funds to reflect in the senders account can take up to seven business days To help protect your personal information from unauthorized access and use, we endeavor to use reasonable security measuresThese measures can include physical, electronic and procedural safeguards such as computer safeguards and secured files and buildingsWe also endeavor to limit personal information access to only employees, agents and representatives that need to know When a consumer reports to Western Union that they have been a victim of fraud, Western Union takes a report and is available to assist your local law enforcement in their investigationAccording to our records, a fraud report was filed with Western Union on June 1, 2017, fraud case number: [redacted] Western Union has taken steps to identify the named receiver to block them from receiving or sending Western Union money transfers in the future At this time, we have confirmed that a chargeback of the transactions ending in [redacted] *** was successfully processed on June 6, to your bank account due to a charge back request that was submitted by your bankPlease contact your bank if further confirmation of the charge backs is requiredDue to the charge back, all four of the transactions funds are considered owed to Western UnionIn order for Western Union to consider these charges as fraudulent, we will require a copy of a police report for your incident If there are any further questions after speaking to your bank or you have the necessary document(s) available, please contact our Risk Collections directly at [redacted] or you may email them at [redacted] Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] Sincerely, The Western Union Executive Resolutions Team
Dear [redacted] , Western Union is responding to your complaint with the Revdex.com We have now completed our investigation and will address your concerns accordinglyDue to a system error, the refund requests were not processedUpon further investigating this matter, it was determined that a technical issue with one of our vendor sites affected a number of refund/cancel requests – even though the refund was initiated by Western Union, the funds are not being routed back to customers’ accounts Our records show that the issue has been resolved and a full refund was processed on August 8, The funds were sent to the account that was used to fund the transfer We are truly sorry for any inconvenience this matter may have caused you Kind Regards, [redacted]
Dear [redacted] ,Western Union is writing in response to the complaint received from you through the Revdex.com portal regarding a Money Order.Western Union has investigated this matterOur records indicate that the completed Refund Request Form was not received by Western UnionIn addition, please be informed that the referenced Money Order was cashed on May 02, at [redacted] We have sent a copy of the cashed Money Order via separate emailUnfortunately, we are not able to provide further details as to whom cashed this item, since this information is only known to [redacted] Western Union apologizes that you found difficulty working with our Customer Support DepartmentQuality service to our consumers is our primary concern at Western Union and when a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyPlease be aware that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe want to thank you for your feedback and want you to know that we have taken the necessary steps to correct the issueWe regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry.Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] .Sincerely,The Western Union Executive Resolutions Team
Dear [redacted] ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Western Union is in receipt of the complaint you filed with our Executive Resolutions Team directlyUpon further review, we have confirmed the complaint filed with both places are regarding the same issueWe will be responding to your issue through the Executive Escalations Process.Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Kind Regards,Executive Escalations Team
Complaint: [redacted] I am rejecting this response because: you can see after how many days they have responded , so you can understand about the standard of service they are providing to their customers and also I have not received my compensation of $because of this delayPlease help me to get my compensation asap Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear [redacted] , [redacted] is responding to your June 6, complaint to the [redacted] In your complaint you expressed concern regarding the delay in processing the May 15, money transfer in the amount of $ from [redacted] Control Number XXX-XXX- Per our correspondence with you on June 25, We have identified a payment processing issue which has been corrected on the [redacted] side on May 15, and this payment was applied to your Rewards account on June 3, We removed the fees that were incurred as a result of the issueWe will not be issuing a refund for the principle amount, as the funds posted correctly and a letter was sent to you to inform you of the delay in posting We sincerely apologize for any inconvenience you have experienced with the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/09/15) */ Dear [redacted] , Western Union is responding to your August 27, complaint to the Revdex.com Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended receiver on September 10, Western Union is required by law to screen all transactions for names identified on international government sanction watch listsWhen our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is required to hold the funds until it is confirmed that the customer is not the same individual as the one on the list We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Western Union Reference Number: [redacted] Dear [redacted] ,Western Union is writing in response to the complaint we received from you dated 02/20/In your complaint, you indicate that you requested a refund on your money order in the amount of $As a result, you submitted a money order refund request to Western Union and included the processing feesYou are requesting assistance in having your request completed as you have not received a refund to date.Our records indicate that we received your original money order refund request and the appropriate business unit processed your requestWestern Union issued refund checks on 02/20/via the following check number: [redacted] $500.00The aforementioned refund checks were issued to the mailing address you provided in your request: [redacted] ***Please allow 7-business days to receive the aforementioned refund checks via mailIn the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closedIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted] .You may also email us at [redacted] Sincerely,The Western Union Executive Resolutions Team ref:_00D15F40r._5001Co68TH:refThe information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of the Western Union Company or its affiliates and subsidiariesIf you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message