Initial Business Response / [redacted] (1000, 4, 2015/09/15) */ Dear [redacted] , Western Union is responding to your August 27, complaint to the Revdex.com Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended receiver on September 10, Western Union is required by law to screen all transactions for names identified on international government sanction watch listsWhen our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is required to hold the funds until it is confirmed that the customer is not the same individual as the one on the list We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Western Union Reference Number: [redacted] Dear [redacted] ,Western Union is writing in response to the complaint we received from you dated 02/20/In your complaint, you indicate that you requested a refund on your money order in the amount of $As a result, you submitted a money order refund request to Western Union and included the processing feesYou are requesting assistance in having your request completed as you have not received a refund to date.Our records indicate that we received your original money order refund request and the appropriate business unit processed your requestWestern Union issued refund checks on 02/20/via the following check number: [redacted] $500.00The aforementioned refund checks were issued to the mailing address you provided in your request: [redacted] ***Please allow 7-business days to receive the aforementioned refund checks via mailIn the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closedIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted] .You may also email us at [redacted] Sincerely,The Western Union Executive Resolutions Team ref:_00D15F40r._5001Co68TH:refThe information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of the Western Union Company or its affiliates and subsidiariesIf you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear [redacted] , [redacted] is responding to your June 6, complaint to the [redacted] In your complaint you expressed concern regarding the delay in processing the May 15, money transfer in the amount of $ from [redacted] Control Number XXX-XXX- Per our correspondence with you on June 25, We have identified a payment processing issue which has been corrected on the [redacted] side on May 15, and this payment was applied to your Rewards account on June 3, We removed the fees that were incurred as a result of the issueWe will not be issuing a refund for the principle amount, as the funds posted correctly and a letter was sent to you to inform you of the delay in posting We sincerely apologize for any inconvenience you have experienced with the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/06) */ Dear [redacted] , Western Union is responding to your October 13, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We have been unable to locate an account for you in our records, if you are still having issues, please contact me directly at [redacted] @westernunion.com so that I may assist you further We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/09/15) */ Dear [redacted] ***, Western Union is responding to your September 3, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usageTransfers may be blocked or limitedIn adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended recipient on August 31, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Western Union should not accept money if they aren't going to transfer itWhen the Soldier puts in the personal info, if Western Union has an issue, they should address it BEFORE they take possession of the moneyInstead, Western Union takes possession of the money and THEN they say WE ALREADY HAVE YOUR MONEY...PROVE YOU ARE ACTUALLY WHO YOU SAY YOU ARE, PROVE THE RECEIVER IS WHO THEY SAY THEY ARE, CALL CUSTOMER SERVICE THE NEXT DAY AND YOU MIGHT GET YOUR MONEY EVEN THOUGH YOU PAID MORE TO DELIVER THE MONEY WITHIN MINUTES NOT DAYS, STAY ON HOLD FOR AN HOUR WITH OUR CUSTOMER SERVICE THAT BARELY SPEAKS ENGLISH WHILE YOUR TRANSFERREDFROM PERSON TO PERSON TO EXPLAIN WHO YOU ARE AND WHY YOUR SENDING/RECEIVING MONEYUnfortunately, Soldiers have easier access to western union since they are on most basesIf for some reason a Soldier can't fax/scan/or convince a foreign customer service representative they are in fact who their ID says they are, western union has up to days to return the money to the Soldiers accountThat is unacceptableIf you accept payment for a service, you are obligated to perform that serviceBig Companies are not exempt from the law Final Business Response / [redacted] (4000, 8, 2015/10/14) */ Dear [redacted] ***, Western Union is responding to your September 23, rebuttal to the Revdex.com Our position in this matter has not changed, and we must reiterate In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usageTransfers may be blocked or limitedIn adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended recipient on August 31, Western Union considers this case closed Kind Regards, [redacted] ***
Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Per our phone conversation today, I am sending you a one time Good Will Concession for the fee in regards to Money Transfer Control Number XXX-XXX-*** We sincerely apologize for your overall experience and for the struggles you faced interacting with our operators over the phoneIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry The details of your refund have been sent to you under separate cover for privacy and security purposes and it is available to you at any Western Union agent location in CaliforniaPlease be ready to provide the Money Transfer Control Number (MTCN) and a valid government issues ID to the agent for pay out Best Regards, Lisa D B [redacted] Executive Resolutions Team Executive Resolutions Specialist East Belford Avenue Englewood, Colorado (732) 694-
Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsIt is always recommended to fill out the Money Orders as soon as they are purchasedLosing blank Money Orders is equivalent to losing cashThe paperwork that you submitted advises that you will need to allow days for processing.We have sent you a separate e-mail with the copies of the cashed itemsYou may consider reporting the incident to the police.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone As we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We have reviewed all the call recordings and the proper coaching is being provided to the operators involved to ensure inquiries such as yours are handled correctly.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Please be advised that our records indicate that a refund was processed to you in the amount of $corresponding to refund check number [redacted] mailed on 9/14/2017, and a second refund check in the amount of $corresponding to refund check number [redacted] mailed on 9/25/The checks were mailed to your physical addressPlease allow 7-days for the mailing time.At Western Union we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your expectationsWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear [redacted] ,This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union apologizes that you found difficulty using this serviceTo reiterate our previous communication, our Digital Accounting team has confirmed that only one payment for $was received by Western Union and as mentioned on the response that was sent by a Western Union representative, we would suggest you work with your bank to remove the hold on the rest of the authorizations.We regret any inconvenience this matter may have causedAs we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Sincerely,Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/08/20) */ Dear [redacted] , We have issued a one-time Good Will Concession in the amount of $under Money Transfer Control Number XXX-XXX- [redacted] sent to you under separate cover for privacy and security purposesThis is available to you for pick up at any Western Union Agent location in New MexicoPlease present this number and a valid government issued ID to the agent at time of pick up For future reference, please refer to the Terms and Conditions regarding Money Order refund procedures located on the back of the Money Order or visit westernunion.com for more details Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Revdex.com Executive Resolutions Specialist, [redacted] ***, resolved this issue professionally, promptly & completely! I am very satisfied with the outcome! I just won't purchase money orders anymoreGuess I'll have to use cash or paypalThanks and many THANKS to Ms [redacted] for her efforts in resolving this matter!! [redacted]
Complaint: [redacted] I am rejecting this response because:I have contacted my bank and credit card company & they both say the secure code page is a western union problemIt has nothing to do with my bank account or credit cardI have explained this many times by email and phone conversations to a western union representativethey have not fixed the online problem which is their responsibility & not my bank'sAlso they have not explained why my credit card was rejected and why [redacted] 's card was also rejectedWe were both trying to send money to the ***e personI want to know this problem will not occur in the futureThis inmate relies on this moneyThank you, [redacted] I sent an email to the denver office yesterday explaining my latest contact with Wester UnionI need to know what to do nextThis problem continues and I appreciate your help in this matter Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/06/04) */ Dear [redacted] ***, [redacted] is writing in response to the correspondence we received from you from the [redacted] dated May 29, In your communication, you reported to us that you are requesting a refund for a lost Money Order Our records indicate that we did receive the request from you on March 12, However, it did not include sufficient proof of purchase, and your claim was denied on April 21, We have since, received the requested additional information, and have processed a refund to you, it was sent to you via [redacted] on June 2, Please allow to business days for delivery We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Dear Mr***Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.We have investigated this matterOur records indicate that our Customer Service Representatives could not provide you with a refund as the transaction was marked as paid in our system, even though the funds had not been paid to a customerWestern Union required to coordinate with the paying agency prior to creating a full refund for the transaction in questionOn a separate communication we have provided you with your refund details.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Team
Dear Ms [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your caseAfter additional verification, it was determined that the paying agent followed the correct payout proceduresOur records indicate that a To Receive Money Form (TRMF) presented to the agent was filled out completely with the information that matches the transactionA valid government-issued photo identification was presented with the same name as on the wire transferWestern Union has investigated your claim twice since your original complaint on September 18, 2015.At this time, we (Western Union) do not have any evidence to suggest that there was an error in the payout and, based on the information available, it was determined that the transaction was paid out correctly.If you believe that the funds were indeed picked up by another individual, please report this matter to your local authoritiesShould your local authorities require additional information about the transfer (such as the receive city/state, the name of the payout agency, a copy of the To Receive Money form, identification details of the receiver etc.), we would be more than happy to provide this type of data upon receiving a subpoenaThe subpoena request may be sent to the following address: Western Union Financial Services, Inc.Attn: Custodian of Records [redacted] ***We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ Dear [redacted] ***, Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We received the Money Order refund request document from you on Thursday May 14, We have processed a refund to you in the amount of $50.00, it is being sent to you via USPS, please allow to business days for arrivalWe have waived the fees associated with the processing and sending of this refund, as a one-time good will concession We must refer you to the Terms and Conditions information listed on the back of the Money Order regarding fees, for your future reference We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] ***
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.On a separate email communication, we have provided you with a copy of the Source of ReceiptWe sincerely apologize for any inconvenience you have experiencedIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Mr [redacted] ,Western Union is writing in response to the complaint we received from you dated 3/14/which was addressed to our corporate headquarters through the Revdex.comIn your complaint, you indicate that you made a transaction that was never picked up by the receiverYou were to receive a refund check; however, this never arrived and you would like to obtain your refund.Western Union has investigated your caseWe have identified that the refund for your transfer was processed for the principal and charges on 01/16/in the amount of USD via Money Transfer Control Number (MTCN) ending in: ***Your refund is currently available for pick up at any Western Union agent location within the United StatesNote that the refund was issued under the same MTCN it was sent; however, this should not generate any problem for you to retrieving your funds.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and the information that was provided previously regarding your refundIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted] You may also email us at [redacted] Sincerely,Executive Resolutions [redacted] ***Western Union Financial Services
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that a refund was processed to you on January 14, under Money Transfer Control Number XXX-XXX-1288, and it was paid to you on January 16, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Revdex.com: My sister, The receiver, solved the problem in Brazil through her bankBut I want to emphasize that the company Western Union hasn't done anything to help, and I do not want to give them the credit for the resolutionThe bank in Brazil though did a great job and in less than days Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/06/18) */ Dear [redacted] , [redacted] is responding to your June 3, complaint to the [redacted] In your complaint you expressed concern about having been scammed, we have attempted numerous times to contact you via email and phone, to obtain more specific detail about your complaint, and you have not responded We were able to locate a recent transaction Money Transfer Control Number XXX-XXX-to [redacted] on May 12, You reported to our customer service department, that the Agent location misspelled the receiver's nameWe have investigated this claim and have determined that there was no fault on the part of the [redacted] Agent, that they sent the transaction correctly, based on the information you provided to them in the To Send Money Form, the name was spelled [redacted] We have sent a copy of this form under separate cover for your records You contacted our customer service department and requested a name correction on May 13, and it was completed, you then changed your mind and asked for a refundThe refund was processed to you on May 14, [redacted] considers this case as closed Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/09/15) */ Dear [redacted] , Western Union is responding to your August 27, complaint to the Revdex.com Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended receiver on September 10, Western Union is required by law to screen all transactions for names identified on international government sanction watch listsWhen our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is required to hold the funds until it is confirmed that the customer is not the same individual as the one on the list We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Western Union Reference Number: [redacted] Dear [redacted] ,Western Union is writing in response to the complaint we received from you dated 02/20/In your complaint, you indicate that you requested a refund on your money order in the amount of $As a result, you submitted a money order refund request to Western Union and included the processing feesYou are requesting assistance in having your request completed as you have not received a refund to date.Our records indicate that we received your original money order refund request and the appropriate business unit processed your requestWestern Union issued refund checks on 02/20/via the following check number: [redacted] $500.00The aforementioned refund checks were issued to the mailing address you provided in your request: [redacted] ***Please allow 7-business days to receive the aforementioned refund checks via mailIn the event that you do not receive the refund checks within the allotted timeframe, please contact us at the number or email address referenced below so we may further assist you.Western Union considers this case closedIf you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted] .You may also email us at [redacted] Sincerely,The Western Union Executive Resolutions Team ref:_00D15F40r._5001Co68TH:refThe information transmitted, including any content in this communication is confidential, is intended only for the use of the intended recipient and is the property of the Western Union Company or its affiliates and subsidiariesIf you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibitedIf you have received this communication in error, please notify the Western Union sender immediately by replying to this message and delete the original message
Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Dear [redacted] , [redacted] is responding to your June 6, complaint to the [redacted] In your complaint you expressed concern regarding the delay in processing the May 15, money transfer in the amount of $ from [redacted] Control Number XXX-XXX- Per our correspondence with you on June 25, We have identified a payment processing issue which has been corrected on the [redacted] side on May 15, and this payment was applied to your Rewards account on June 3, We removed the fees that were incurred as a result of the issueWe will not be issuing a refund for the principle amount, as the funds posted correctly and a letter was sent to you to inform you of the delay in posting We sincerely apologize for any inconvenience you have experienced with the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/11/06) */ Dear [redacted] , Western Union is responding to your October 13, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We have been unable to locate an account for you in our records, if you are still having issues, please contact me directly at [redacted] @westernunion.com so that I may assist you further We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/09/15) */ Dear [redacted] ***, Western Union is responding to your September 3, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usageTransfers may be blocked or limitedIn adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended recipient on August 31, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Western Union should not accept money if they aren't going to transfer itWhen the Soldier puts in the personal info, if Western Union has an issue, they should address it BEFORE they take possession of the moneyInstead, Western Union takes possession of the money and THEN they say WE ALREADY HAVE YOUR MONEY...PROVE YOU ARE ACTUALLY WHO YOU SAY YOU ARE, PROVE THE RECEIVER IS WHO THEY SAY THEY ARE, CALL CUSTOMER SERVICE THE NEXT DAY AND YOU MIGHT GET YOUR MONEY EVEN THOUGH YOU PAID MORE TO DELIVER THE MONEY WITHIN MINUTES NOT DAYS, STAY ON HOLD FOR AN HOUR WITH OUR CUSTOMER SERVICE THAT BARELY SPEAKS ENGLISH WHILE YOUR TRANSFERREDFROM PERSON TO PERSON TO EXPLAIN WHO YOU ARE AND WHY YOUR SENDING/RECEIVING MONEYUnfortunately, Soldiers have easier access to western union since they are on most basesIf for some reason a Soldier can't fax/scan/or convince a foreign customer service representative they are in fact who their ID says they are, western union has up to days to return the money to the Soldiers accountThat is unacceptableIf you accept payment for a service, you are obligated to perform that serviceBig Companies are not exempt from the law Final Business Response / [redacted] (4000, 8, 2015/10/14) */ Dear [redacted] ***, Western Union is responding to your September 23, rebuttal to the Revdex.com Our position in this matter has not changed, and we must reiterate In an effort to protect consumers against fraud and as part of our Anti-Money Laundering, compliance program or similar legal requirements, we have a responsibility to understand our customers' usageTransfers may be blocked or limitedIn adherence with government regulations, consumers may also be required to undergo validation, or may be asked to submit additional documentation to use money transfer services Our records indicate that Money Transfer Control Number XXX-XXX-was paid to your intended recipient on August 31, Western Union considers this case closed Kind Regards, [redacted] ***
Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Per our phone conversation today, I am sending you a one time Good Will Concession for the fee in regards to Money Transfer Control Number XXX-XXX-*** We sincerely apologize for your overall experience and for the struggles you faced interacting with our operators over the phoneIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry The details of your refund have been sent to you under separate cover for privacy and security purposes and it is available to you at any Western Union agent location in CaliforniaPlease be ready to provide the Money Transfer Control Number (MTCN) and a valid government issues ID to the agent for pay out Best Regards, Lisa D B [redacted] Executive Resolutions Team Executive Resolutions Specialist East Belford Avenue Englewood, Colorado (732) 694-
Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsIt is always recommended to fill out the Money Orders as soon as they are purchasedLosing blank Money Orders is equivalent to losing cashThe paperwork that you submitted advises that you will need to allow days for processing.We have sent you a separate e-mail with the copies of the cashed itemsYou may consider reporting the incident to the police.Quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phone As we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We have reviewed all the call recordings and the proper coaching is being provided to the operators involved to ensure inquiries such as yours are handled correctly.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Please be advised that our records indicate that a refund was processed to you in the amount of $corresponding to refund check number [redacted] mailed on 9/14/2017, and a second refund check in the amount of $corresponding to refund check number [redacted] mailed on 9/25/The checks were mailed to your physical addressPlease allow 7-days for the mailing time.At Western Union we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your expectationsWe deeply value your relationship with Western Union and are committed to providing you with the highest level of service We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear [redacted] ,This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union apologizes that you found difficulty using this serviceTo reiterate our previous communication, our Digital Accounting team has confirmed that only one payment for $was received by Western Union and as mentioned on the response that was sent by a Western Union representative, we would suggest you work with your bank to remove the hold on the rest of the authorizations.We regret any inconvenience this matter may have causedAs we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue.Sincerely,Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/08/20) */ Dear [redacted] , We have issued a one-time Good Will Concession in the amount of $under Money Transfer Control Number XXX-XXX- [redacted] sent to you under separate cover for privacy and security purposesThis is available to you for pick up at any Western Union Agent location in New MexicoPlease present this number and a valid government issued ID to the agent at time of pick up For future reference, please refer to the Terms and Conditions regarding Money Order refund procedures located on the back of the Money Order or visit westernunion.com for more details Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The Revdex.com Executive Resolutions Specialist, [redacted] ***, resolved this issue professionally, promptly & completely! I am very satisfied with the outcome! I just won't purchase money orders anymoreGuess I'll have to use cash or paypalThanks and many THANKS to Ms [redacted] for her efforts in resolving this matter!! [redacted]
Complaint: [redacted] I am rejecting this response because:I have contacted my bank and credit card company & they both say the secure code page is a western union problemIt has nothing to do with my bank account or credit cardI have explained this many times by email and phone conversations to a western union representativethey have not fixed the online problem which is their responsibility & not my bank'sAlso they have not explained why my credit card was rejected and why [redacted] 's card was also rejectedWe were both trying to send money to the ***e personI want to know this problem will not occur in the futureThis inmate relies on this moneyThank you, [redacted] I sent an email to the denver office yesterday explaining my latest contact with Wester UnionI need to know what to do nextThis problem continues and I appreciate your help in this matter Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/06/04) */ Dear [redacted] ***, [redacted] is writing in response to the correspondence we received from you from the [redacted] dated May 29, In your communication, you reported to us that you are requesting a refund for a lost Money Order Our records indicate that we did receive the request from you on March 12, However, it did not include sufficient proof of purchase, and your claim was denied on April 21, We have since, received the requested additional information, and have processed a refund to you, it was sent to you via [redacted] on June 2, Please allow to business days for delivery We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Dear Mr***Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.We have investigated this matterOur records indicate that our Customer Service Representatives could not provide you with a refund as the transaction was marked as paid in our system, even though the funds had not been paid to a customerWestern Union required to coordinate with the paying agency prior to creating a full refund for the transaction in questionOn a separate communication we have provided you with your refund details.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Team
Dear Ms [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your caseAfter additional verification, it was determined that the paying agent followed the correct payout proceduresOur records indicate that a To Receive Money Form (TRMF) presented to the agent was filled out completely with the information that matches the transactionA valid government-issued photo identification was presented with the same name as on the wire transferWestern Union has investigated your claim twice since your original complaint on September 18, 2015.At this time, we (Western Union) do not have any evidence to suggest that there was an error in the payout and, based on the information available, it was determined that the transaction was paid out correctly.If you believe that the funds were indeed picked up by another individual, please report this matter to your local authoritiesShould your local authorities require additional information about the transfer (such as the receive city/state, the name of the payout agency, a copy of the To Receive Money form, identification details of the receiver etc.), we would be more than happy to provide this type of data upon receiving a subpoenaThe subpoena request may be sent to the following address: Western Union Financial Services, Inc.Attn: Custodian of Records [redacted] ***We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/05/15) */ Dear [redacted] ***, Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We received the Money Order refund request document from you on Thursday May 14, We have processed a refund to you in the amount of $50.00, it is being sent to you via USPS, please allow to business days for arrivalWe have waived the fees associated with the processing and sending of this refund, as a one-time good will concession We must refer you to the Terms and Conditions information listed on the back of the Money Order regarding fees, for your future reference We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] ***
Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.On a separate email communication, we have provided you with a copy of the Source of ReceiptWe sincerely apologize for any inconvenience you have experiencedIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Mr [redacted] ,Western Union is writing in response to the complaint we received from you dated 3/14/which was addressed to our corporate headquarters through the Revdex.comIn your complaint, you indicate that you made a transaction that was never picked up by the receiverYou were to receive a refund check; however, this never arrived and you would like to obtain your refund.Western Union has investigated your caseWe have identified that the refund for your transfer was processed for the principal and charges on 01/16/in the amount of USD via Money Transfer Control Number (MTCN) ending in: ***Your refund is currently available for pick up at any Western Union agent location within the United StatesNote that the refund was issued under the same MTCN it was sent; however, this should not generate any problem for you to retrieving your funds.We sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction and the information that was provided previously regarding your refundIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Western Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at ###-###-####, and provide the Western Union Reference #: [redacted] You may also email us at [redacted] Sincerely,Executive Resolutions [redacted] ***Western Union Financial Services
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that a refund was processed to you on January 14, under Money Transfer Control Number XXX-XXX-1288, and it was paid to you on January 16, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Revdex.com: My sister, The receiver, solved the problem in Brazil through her bankBut I want to emphasize that the company Western Union hasn't done anything to help, and I do not want to give them the credit for the resolutionThe bank in Brazil though did a great job and in less than days Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 4, 2015/06/18) */ Dear [redacted] , [redacted] is responding to your June 3, complaint to the [redacted] In your complaint you expressed concern about having been scammed, we have attempted numerous times to contact you via email and phone, to obtain more specific detail about your complaint, and you have not responded We were able to locate a recent transaction Money Transfer Control Number XXX-XXX-to [redacted] on May 12, You reported to our customer service department, that the Agent location misspelled the receiver's nameWe have investigated this claim and have determined that there was no fault on the part of the [redacted] Agent, that they sent the transaction correctly, based on the information you provided to them in the To Send Money Form, the name was spelled [redacted] We have sent a copy of this form under separate cover for your records You contacted our customer service department and requested a name correction on May 13, and it was completed, you then changed your mind and asked for a refundThe refund was processed to you on May 14, [redacted] considers this case as closed Kind Regards, [redacted] ***