Initial Business Response / [redacted] (1000, 9, 2015/08/25) */ Dear [redacted] , Western Union is responding to your August 3, complaint to the Revdex.com We have received the requested documents required to process a Money Order refund from you on August 24, We have processed a refund in the amount of $38.00, and as a one-time exception we have waived the processing fee, please allow to business days for arrival via USPSFor future reference please refer to our Terms and Conditions regarding Money Order refunds and processing fees at westernunion.com Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept simply because they're sending me my money backBut, I dont like how they said "one time" only as if it was my fault & I need to refer to the terms & conditions on there website! Their terms and conditions should be written on their product!
Complaint: [redacted] I am rejecting this response because:It is a boilerplate response I have transferred cash to my son in [redacted] over times in the last months I had to go through several representatives Finally, I got the supervisor and said she would fill out whatever was going on I paid cash and got charged $and given a tracker ID to go back miles to *** Western Union will be presented to the [redacted] Attorney General and I have contacted the Executive Assistant of Mr [redacted] I spent 4-hours of my dealing with Western Union I am a [redacted] and don't have time for these horrible business practices and decisionsRespectfully submitted, [redacted] *** 713-430- I will accept $for pas Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Dear [redacted] , Western Union is responding to your December 7, complaint to the Revdex.com Our records indicate that we refunded this transaction back to you, per your request on December 5, due to your receiver not being able to pick up the transactionHowever, we do not see an attempt for pick up by your receiver in our system We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services Kind Regards, [redacted] ***
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that Money Order 47- [redacted] was paid on November 10, to your intended payeeMoney Order 17- [redacted] was refunded to you, and you have cashed it successfullyCopies of both items have been sent to you under separate cover for security and privacy purposesWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] */ Dear [redacted] ***, Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate we initiated a forgery claim at your request, for this item on February 16, The claim is currently in a pending status at the Bank of First DepositNormally, such claims take XX-XXX days to be resolved, we must wait for their investigation to be completed to determine the outcome of this case We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this as any type of resolve, my parking ticket is now 180$ plus I'm out of things 15$ that I sent to western union for the copy of a money order receipt that no human can readPlus I'm still out of the 63$ money orderThe sheriff's department wants they're payment, please help
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that your refund was processed on March 2, Please allow to business day for bank processingWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Complaint: [redacted] I am rejecting this response because: This has already been addressed by managementA supervisorThis did not accomplish anything nor did they respond to the audit paper work of funded transactions they returned or cancelled with out my consentThey purposefully ignored my requests to no availThey also did not follow up with me on these matters with me about any paper work they sent me to fill outI need more immediate response and follow up with this business as to where my sent funds went and or a refund of my funds back into an account that I choose to put them.thaks, [redacted] Sincerely, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet, despite our best effortsPlease be assured that we will respond as soon as possible with an updateThank you for your patience Kind Regards, [redacted] Tell us why here
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWe have now completed our investigation and will address your concerns accordinglyUpon further investigating this matter, we were able to determine that your account is active and there are not blocks on the account itselfHowever, it appears that your account is one of the accounts affected by a known issueOur web team is currently working on a fix for the issue and, once the fix is created, it will be implemented into the websiteAt this time, there is no estimate on when the fix is going to be implementedUntil further notice, we recommend to use our retail servicesWestern Union would like to provide you with fee-free promotion codes ( [redacted] and [redacted] ) to use when sending a money transfer transactionThe code(s) must be entered exactly as displayed, dash included, in order to be applied correctlyA fee-free promotion code is applicable for our retail locations as well as our Web and Mobile Money Transfer services, as long as the services are enabled in the sending countryIn case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completedWe are truly sorry for any inconvenience this matter may have caused youIf you have any additional questions or require further assistance, please do not hesitate to contact me directlyKind Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: this is a charge assessed by your credit card because Western Union processed it as a cash advance when it should have been processed as a credit card charge This was done by Western Union, not [redacted] Sincerely, [redacted] ***
Dear Mr***, This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union has a process in place that prevents payments from being delayed due to small spelling mistakes as long as the gender of the receiver is not altered and the difference in the name/last-name is a spelling correction, not a change of the name/last namei.e [redacted] The store will also take into consideration if the receiver knows the details of the transfer, such as: sender's name, originating country, amount expected, MTCN and in this case, the test question which the receiver knewThe customer identified herself with a valid type of identification.To reiterate our previous communication, the corresponding fraud group verified that the location followed the correct payout proceduresWe would suggest you to file a police report to pursue an investigationIf your local law enforcement requires documentation from Western Union about its decision (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request Western Union Financial Services, Inc.Attn: Custodian of RecordsEBelford Avenue, M21A2Englewood, CO 80112The team that handled the investigation sent the resolution of your case to the address that is on fileOn March 10, you were requested to fill out the Change of Address (COA) form to update the address via e-mail and send the resolution to the correct address, however the form was not received.As previously mentioned, quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phoneWe have reviewed all the call recordings and the proper coaching is being provided to the operators involved to ensure inquiries such as yours are handled correctly.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Ms***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsThe Money Order department confirmed that they processed the refund request on December 11, The refund check was sent to the address that you specified on the request formWe have placed a stop payment on that refund checkA new refund check has been processed Please allow 7-days for the new refund check to be delivered.Quality service to our consumers is our primary concern at Western Union My apologies for your overall experience and for the struggles you faced interacting with our operators over the phone As we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We have reviewed all the call recordings and the proper coaching is being provided to the operators involved to ensure inquiries such as yours are handled correctly.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/09/30) */ Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have received your inquiry regarding the Western Union Money OrdersAfter researching the payment trail of the Money Orders, we have determined the Money Orders were presented to Western Union more than once and our records reflect the items were "paid clean" in banking terms at the first presentment Several presentments may occur when it is thought that the original item was not creditedOn a later date the payment processing bank may have represented an image (IRD) of the Money Order againIn this case, subsequent presentments are returned unpaid because the credit has already been given at the first presentmentWe cannot pay on the same item more than once because the funds are only available one time We would suggest you advise the bank of the situation and ask them to investigate it, using a copy of the letter that was sent to you via separate e-mail along with the enclosed photocopies to assist them in their investigation Copies of all presentments with the paid dates are reflected in the enclosures We hope this information has helped you with your concernsIf you have any other questions we can assist with please feel free to contact our Money Order support offices at toll free (XXX)-XXX-XXXX Sincerely, Executive Resolutions Group Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bank of America has conducted several investigations and the funds were never released to themThere has been several conference calls between Bank of America, Western Union, the Property Management and myself with no resolution on Western Union's behalfThe enclosures you have provided show that the presentments were all returned & paid on June 9th, then it shows they were returned again on June 25th but it doesn't show where the presentments were paid on that batch Final Business Response / [redacted] (4000, 8, 2015/10/22) */ Dear Ms [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced On October 22, 2015, Western Union sent you, via encrypted e-mail, the "Source of Receipt" for each of the money orders involved showing additional details that your bank could use to investigateWestern Union has provided you with sufficient details for your bank to investigate and locate the fundsIt is our hope that your bank will be able to find the payment with the information that has been shared with you To reiterate our previous communication, Western Union cannot pay for the same item more than once because funds are only available one time We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group
Dear Revdex.com, I would like to let it be known that I received the check for the full amount from Western Union and now consider the matter completely resolved.I would like to thank WU for their prompt responseIt is however unfortunate that it led to me having to make this type of complaint for them to take prompt actionI am however grateful nevertheless Sincerely, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe have investigated your complaint and our records indicate that your account was not charged since the transaction was cancelledIf your records indicate otherwise, please send a copy of your bank statement dated May 3, to the present so that we may investigate furtherKind Regards,Executive Resolution Team
Dear [redacted] This is in response to the Revdex.com rebuttalAs previously advised, Western Union has investigated your concernsOur records indicate that on September 20, 2017, you sent two transactions from the United States totaling USD to a consumer located in United StatesPlease review the information referenced below for further details pertaining to the transaction in questionWestern Union performed a proper investigation into your complaint and it was concluded that the transactions were not paid out correctly according to Western Union’s terms and conditionsAs a result of the aforementioned, Western Union processed a refund for principal and chargesRefund information has been provided by telephone along with the instructions on how to collect the fundsWe sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our servicesWestern Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted] You may also email us at [email protected], Executive Resolutions Department Western Union
Initial Business Response / [redacted] (1000, 4, 2015/10/08) */ Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transaction that you sent on August 24, We have reviewed the call recording that took place when your Quick Collect payment was recorded and no faulty service was identifiedThe customer service representative verified the details of the payment more than once prior to submitting the payment The subscriber that received the funds in error has returned the money back to Western UnionA full refund was sent to your registered physical address via overnight deliveryThe refund check should be delivered on October 9, Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/10/01) */ Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed your caseThe Money Order group confirmed that they received the claim originally on August 4, The research request, as stated in the forms could take up to 6-weeks to be processedA letter requesting additional proof of purchase was sent out to you on August 7, The Money Order department was able to obtain all the necessary documentation to proceed with the refundA refund check has been sent to you overnight via FedExThe tracking number has been sent to you via separate e-mail Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue Sincerely, Executive Resolutions Group
Dear Mr [redacted] ,This is in response to the complaint you filed with the Revdex.com regarding money transactions sent the beginning of December.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.As you mentioned in your complaint, there were complications sending your money transfer which resulted in the original transaction to be refundedThe money transaction was sent the next day which resulted in a higher exchange rate and fees for sending the transaction at an agent location.Under a separate email, Western Union has agreed to the terms you have requested.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Sincerely.Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comAfter additional review, our position on this matter has not changed: Our records indicate that Western Union has transmitted your transfer to [redacted] ’s; however, the name of the bank on the statement provided is listed as [redacted] It appears that [redacted] ’s may be the processor of the payment for the payee’s bankIn order to locate and credit the funds, Western Union has obtained a Payment Confirmation, which was sent to you via e-mail on May 5, Please contact [redacted] ’s and provide them with the Payment ConfirmationAt this time, Western Union has fulfilled its contractual obligation and we would be unable to assist further in this matter – the issue will need to be addressed by [redacted] ’sAt this time, Western Union considers this case closed and resolvedAny further disputes will need to be submitted directly to [redacted] ’sIf you have any additional questions or require further assistance, please do not hesitate to contact me directlyKind Regards, [redacted]
Initial Business Response / [redacted] (1000, 9, 2015/08/25) */ Dear [redacted] , Western Union is responding to your August 3, complaint to the Revdex.com We have received the requested documents required to process a Money Order refund from you on August 24, We have processed a refund in the amount of $38.00, and as a one-time exception we have waived the processing fee, please allow to business days for arrival via USPSFor future reference please refer to our Terms and Conditions regarding Money Order refunds and processing fees at westernunion.com Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept simply because they're sending me my money backBut, I dont like how they said "one time" only as if it was my fault & I need to refer to the terms & conditions on there website! Their terms and conditions should be written on their product!
Complaint: [redacted] I am rejecting this response because:It is a boilerplate response I have transferred cash to my son in [redacted] over times in the last months I had to go through several representatives Finally, I got the supervisor and said she would fill out whatever was going on I paid cash and got charged $and given a tracker ID to go back miles to *** Western Union will be presented to the [redacted] Attorney General and I have contacted the Executive Assistant of Mr [redacted] I spent 4-hours of my dealing with Western Union I am a [redacted] and don't have time for these horrible business practices and decisionsRespectfully submitted, [redacted] *** 713-430- I will accept $for pas Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Dear [redacted] , Western Union is responding to your December 7, complaint to the Revdex.com Our records indicate that we refunded this transaction back to you, per your request on December 5, due to your receiver not being able to pick up the transactionHowever, we do not see an attempt for pick up by your receiver in our system We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services Kind Regards, [redacted] ***
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that Money Order 47- [redacted] was paid on November 10, to your intended payeeMoney Order 17- [redacted] was refunded to you, and you have cashed it successfullyCopies of both items have been sent to you under separate cover for security and privacy purposesWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] */ Dear [redacted] ***, Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate we initiated a forgery claim at your request, for this item on February 16, The claim is currently in a pending status at the Bank of First DepositNormally, such claims take XX-XXX days to be resolved, we must wait for their investigation to be completed to determine the outcome of this case We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this as any type of resolve, my parking ticket is now 180$ plus I'm out of things 15$ that I sent to western union for the copy of a money order receipt that no human can readPlus I'm still out of the 63$ money orderThe sheriff's department wants they're payment, please help
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that your refund was processed on March 2, Please allow to business day for bank processingWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Complaint: [redacted] I am rejecting this response because: This has already been addressed by managementA supervisorThis did not accomplish anything nor did they respond to the audit paper work of funded transactions they returned or cancelled with out my consentThey purposefully ignored my requests to no availThey also did not follow up with me on these matters with me about any paper work they sent me to fill outI need more immediate response and follow up with this business as to where my sent funds went and or a refund of my funds back into an account that I choose to put them.thaks, [redacted] Sincerely, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet, despite our best effortsPlease be assured that we will respond as soon as possible with an updateThank you for your patience Kind Regards, [redacted] Tell us why here
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWe have now completed our investigation and will address your concerns accordinglyUpon further investigating this matter, we were able to determine that your account is active and there are not blocks on the account itselfHowever, it appears that your account is one of the accounts affected by a known issueOur web team is currently working on a fix for the issue and, once the fix is created, it will be implemented into the websiteAt this time, there is no estimate on when the fix is going to be implementedUntil further notice, we recommend to use our retail servicesWestern Union would like to provide you with fee-free promotion codes ( [redacted] and [redacted] ) to use when sending a money transfer transactionThe code(s) must be entered exactly as displayed, dash included, in order to be applied correctlyA fee-free promotion code is applicable for our retail locations as well as our Web and Mobile Money Transfer services, as long as the services are enabled in the sending countryIn case you desire to use our retail services, please be aware you will need to inform the agent that you have a promotional code before your transaction is initiated, as it cannot be input after the transfer has been completedWe are truly sorry for any inconvenience this matter may have caused youIf you have any additional questions or require further assistance, please do not hesitate to contact me directlyKind Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: this is a charge assessed by your credit card because Western Union processed it as a cash advance when it should have been processed as a credit card charge This was done by Western Union, not [redacted] Sincerely, [redacted] ***
Dear Mr***, This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union has a process in place that prevents payments from being delayed due to small spelling mistakes as long as the gender of the receiver is not altered and the difference in the name/last-name is a spelling correction, not a change of the name/last namei.e [redacted] The store will also take into consideration if the receiver knows the details of the transfer, such as: sender's name, originating country, amount expected, MTCN and in this case, the test question which the receiver knewThe customer identified herself with a valid type of identification.To reiterate our previous communication, the corresponding fraud group verified that the location followed the correct payout proceduresWe would suggest you to file a police report to pursue an investigationIf your local law enforcement requires documentation from Western Union about its decision (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request Western Union Financial Services, Inc.Attn: Custodian of RecordsEBelford Avenue, M21A2Englewood, CO 80112The team that handled the investigation sent the resolution of your case to the address that is on fileOn March 10, you were requested to fill out the Change of Address (COA) form to update the address via e-mail and send the resolution to the correct address, however the form was not received.As previously mentioned, quality service to our consumers is our primary concern at Western Union Our apologies for your overall experience and for the struggles you faced interacting with our operators over the phoneWe have reviewed all the call recordings and the proper coaching is being provided to the operators involved to ensure inquiries such as yours are handled correctly.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Ms***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsThe Money Order department confirmed that they processed the refund request on December 11, The refund check was sent to the address that you specified on the request formWe have placed a stop payment on that refund checkA new refund check has been processed Please allow 7-days for the new refund check to be delivered.Quality service to our consumers is our primary concern at Western Union My apologies for your overall experience and for the struggles you faced interacting with our operators over the phone As we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We have reviewed all the call recordings and the proper coaching is being provided to the operators involved to ensure inquiries such as yours are handled correctly.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/09/30) */ Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have received your inquiry regarding the Western Union Money OrdersAfter researching the payment trail of the Money Orders, we have determined the Money Orders were presented to Western Union more than once and our records reflect the items were "paid clean" in banking terms at the first presentment Several presentments may occur when it is thought that the original item was not creditedOn a later date the payment processing bank may have represented an image (IRD) of the Money Order againIn this case, subsequent presentments are returned unpaid because the credit has already been given at the first presentmentWe cannot pay on the same item more than once because the funds are only available one time We would suggest you advise the bank of the situation and ask them to investigate it, using a copy of the letter that was sent to you via separate e-mail along with the enclosed photocopies to assist them in their investigation Copies of all presentments with the paid dates are reflected in the enclosures We hope this information has helped you with your concernsIf you have any other questions we can assist with please feel free to contact our Money Order support offices at toll free (XXX)-XXX-XXXX Sincerely, Executive Resolutions Group Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/10/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Bank of America has conducted several investigations and the funds were never released to themThere has been several conference calls between Bank of America, Western Union, the Property Management and myself with no resolution on Western Union's behalfThe enclosures you have provided show that the presentments were all returned & paid on June 9th, then it shows they were returned again on June 25th but it doesn't show where the presentments were paid on that batch Final Business Response / [redacted] (4000, 8, 2015/10/22) */ Dear Ms [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced On October 22, 2015, Western Union sent you, via encrypted e-mail, the "Source of Receipt" for each of the money orders involved showing additional details that your bank could use to investigateWestern Union has provided you with sufficient details for your bank to investigate and locate the fundsIt is our hope that your bank will be able to find the payment with the information that has been shared with you To reiterate our previous communication, Western Union cannot pay for the same item more than once because funds are only available one time We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group
Dear Revdex.com, I would like to let it be known that I received the check for the full amount from Western Union and now consider the matter completely resolved.I would like to thank WU for their prompt responseIt is however unfortunate that it led to me having to make this type of complaint for them to take prompt actionI am however grateful nevertheless Sincerely, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWe have investigated your complaint and our records indicate that your account was not charged since the transaction was cancelledIf your records indicate otherwise, please send a copy of your bank statement dated May 3, to the present so that we may investigate furtherKind Regards,Executive Resolution Team
Dear [redacted] This is in response to the Revdex.com rebuttalAs previously advised, Western Union has investigated your concernsOur records indicate that on September 20, 2017, you sent two transactions from the United States totaling USD to a consumer located in United StatesPlease review the information referenced below for further details pertaining to the transaction in questionWestern Union performed a proper investigation into your complaint and it was concluded that the transactions were not paid out correctly according to Western Union’s terms and conditionsAs a result of the aforementioned, Western Union processed a refund for principal and chargesRefund information has been provided by telephone along with the instructions on how to collect the fundsWe sincerely apologize for any inconvenience you have experienced with the specified Western Union transaction in using our servicesWestern Union considers this case closedIf you have you have any additional questions or concerns regarding this complaint or resolution, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference #: [redacted] You may also email us at [email protected], Executive Resolutions Department Western Union
Initial Business Response / [redacted] (1000, 4, 2015/10/08) */ Dear Ms***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transaction that you sent on August 24, We have reviewed the call recording that took place when your Quick Collect payment was recorded and no faulty service was identifiedThe customer service representative verified the details of the payment more than once prior to submitting the payment The subscriber that received the funds in error has returned the money back to Western UnionA full refund was sent to your registered physical address via overnight deliveryThe refund check should be delivered on October 9, Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/10/01) */ Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed your caseThe Money Order group confirmed that they received the claim originally on August 4, The research request, as stated in the forms could take up to 6-weeks to be processedA letter requesting additional proof of purchase was sent out to you on August 7, The Money Order department was able to obtain all the necessary documentation to proceed with the refundA refund check has been sent to you overnight via FedExThe tracking number has been sent to you via separate e-mail Western Union apologizes that you found difficulty working with our Customer SupportWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issue Sincerely, Executive Resolutions Group
Dear Mr [redacted] ,This is in response to the complaint you filed with the Revdex.com regarding money transactions sent the beginning of December.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.As you mentioned in your complaint, there were complications sending your money transfer which resulted in the original transaction to be refundedThe money transaction was sent the next day which resulted in a higher exchange rate and fees for sending the transaction at an agent location.Under a separate email, Western Union has agreed to the terms you have requested.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industry.Sincerely.Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comAfter additional review, our position on this matter has not changed: Our records indicate that Western Union has transmitted your transfer to [redacted] ’s; however, the name of the bank on the statement provided is listed as [redacted] It appears that [redacted] ’s may be the processor of the payment for the payee’s bankIn order to locate and credit the funds, Western Union has obtained a Payment Confirmation, which was sent to you via e-mail on May 5, Please contact [redacted] ’s and provide them with the Payment ConfirmationAt this time, Western Union has fulfilled its contractual obligation and we would be unable to assist further in this matter – the issue will need to be addressed by [redacted] ’sAt this time, Western Union considers this case closed and resolvedAny further disputes will need to be submitted directly to [redacted] ’sIf you have any additional questions or require further assistance, please do not hesitate to contact me directlyKind Regards, [redacted]