Dear [redacted] This is in response to the complaint that you filed with the Revdex.comWe sincerely apologize for the problems that you have experiencedPlease know that for us to be able to review your Money Order inquiry, we need you to fill out the attached Refund Request formThe form is needed to be able to conduct the proper research into the complaintOnce the form is received we can review the information and provide you with the information that you have requestedWestern Union extends its sincere apology for any inconvenience this may have causedSincerely, Executive Resolutions Department Western Union
Complaint: [redacted] I am rejecting this response because: I have given them Explicit info thats not good enough, I dont Know If I will fill out more Forms To Send infoI dont have and Spend to research Nothing I may have to take this to next Level Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/12/22) */ Dear Mr [redacted] , This is in response to the rebuttal to a complaint you filed with the Revdex.com We have reviewed the transaction that you sent on December 3, The transaction hit a security filter and additional verification from the receiver was requiredAccording to confirmation received in your complaint and also based on our recent telephone conversation you requested a refundWestern Union proceeded with the full refund of the transfer on December 4, As part of the payout process, the agents are required to verify the identity of the receivers to ensure that it matches with the details of the transfersUnfortunately you currently do not possess a valid photo IDWe have submitted an overnight check request that will be sent to the address on file which you also verified over the phone on December 22, We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.As a courtesy, we have reimbursed the $processing feePlease allow 7-days for the mailing time.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint with the Revdex.com We have now completed our investigation and will address your concerns accordinglyOur records indicate that, due to country regulations in Costa Rica, Western Union is required to monitor customer’s activities and deny certain transactions being sent from the USThere is a number of reasons why the transaction may be denied; however, we are unable to provide you with the specifics of these declines as this information is proprietary and cannot be released outside of the company We are truly sorry for any inconvenience this matter may have caused you, but we hope you understand that this issue occurred due to our obligations to follow financial laws and regulations in the US and other countries we operate in Kind Regards, [redacted]
Dear Ms***, This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on September 16, You stated your concerns regarding the line of questioning surrounding your transactionWestern Union closely monitors the use of our money transfer services by our consumers to comply with industry standards and regulationsAs part of the review process, Western Union will contact the sender to get a better understanding of reasons for transmitting fundsAfter investigating the interaction you had with our representative, Western Union’s policies and procedures were followedThe questions were specific to the transactionOnce the interview was completed, the transaction was releasedBy accessing Western Union's web page, you are able to contact us by clicking on "Customer Care" from the United States site and "Contact Us" from the Canada siteWe regret any confusion and concern this matter may have causedSincerely, Western Union Executive Escalation Team
Dear [redacted] ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this Money Order was cashed and we have provided you with a copyThere was no alteration to the document and a refund is not possible since the document shows no sign of alteration.Best Regards, [redacted]
Dear [redacted] ,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We refunded the difference to you on February 9, You collected the reimbursement on February 10, 2017.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear [redacted] To properly address your complaint, we need you to provide us with additional information as we were not able to find records of money transfers or chargebacks related to the complaintWe made several attempts to contact you via e-mail and telephone on July 12th, July 17th, and July 19th, however the attempts were not successfulThe information required to resume the investigation is the following:• Money Transfer Control Number (MTCN) • Check number • Any other details that may help us identify the transaction(s) in questionPlease know that we will not be able to properly address your request until the details outlined above are provided to us We regret any inconvenience that this matter could have causedSincerely, Western Union Executive Resolutions Department
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that your bank account was never charged for the transaction in questionIf your records indicate otherwise, please provide us with your bank statement dated April 21, to the present for further investigation.Kind Regards,Executive Resolution Team
Initial Business Response / [redacted] (1000, 4, 2015/04/23) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Quality service to our consumers is our primary concern at Western UnionMy apologies for your overall experience and for the struggles you faced interacting with our operator onlineAs we are a global company, we have several customer service centers throughout the world where your inquiry may be handled Many of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandableWe have identified the operator you corresponded with, we have provided specific feedback to that individualWe are deeply sorry for this experience you have had We cannot grant your request for a refund, as the transfer was already paid to the intended recipient, any funds would need to be obtained from the individual who received them We regret any inconvenience this matter may have causedIt is our hope that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I felt verbally offended and discriminated by the Western union employee and their overall lack of help was less than appropriate I lost the money I sent since it did not go to the right recipient I will never again use Western UnionThe experience and the poor customer service skills reflects on the personality of everyone in that company from top to bottom because you allow it to happen
Initial Business Response / [redacted] (1000, 14, 2015/06/24) */ Dear [redacted] , [redacted] is responding to your June 8, complaint to the [redacted] Our records indicate that Money Order XX-XXXXXXXXX was paid to the intended recipient [redacted] , on June 10, We have sent a copy of the cashed item to you via *** We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this transaction was cancelled due to insufficient funds, no refund is due.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Resolution Team
Dear [redacted] , This is in response to the complaint you filed with the Revdex.com regarding receiving your refund on two money transfer transactions We are sorry for the difficulty you encountered when attempting to receive your moneyOur systems showed the funds were ready for piat an agent location; however, to avoid any further inconvenience, we have sent checks to your mailing address using an overnight serviceA detailed email was sent separately to you If you have any further questions, please feel free to email us [redacted] Sincerely, Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at [email protected] so that I may assist you with resolving your concern We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Dear [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedAn investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you Unfortunately, we have been unable to reach resolution in your matter yet, despite our best effortsPlease be assured that we will respond as soon as possible with an updateSincerely, Western Union Executive Resolutions Department
Dear [redacted] ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your transactionFor security reasons, the Direct to Bank - China team needed to contact the receiver to verify their banking details, but because the receiver’s phone number was not specified at the time of send, they could not verify the informationThese are the details that need to be provided when sending a Direct to Bank money transfer, Bank Code - Bank Card Number - Reason for Remittance - Receivers Phone Country Code - Receiver Phone NumberThe transaction was rejected on February 25, and the electronic refund initiatedThe full refund was successfully processed on March 1, It takes 3-business days for the credit to reflect.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backAs we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet, despite our best effortsPlease be assured that we will respond as soon as possible with an updateWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind Regards, [redacted] ***Tell us why here
Initial Business Response / [redacted] (1000, 4, 2015/09/24) */ Dear [redacted] , Western Union is responding to your September 8, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We have received your refund requestWe can see that this item was indeed cashed, however since the Money Order is years old, we are unable to provide a photocopy of the cashed itemWe are only required to keep such records for years from date of issue Our records do not indicate that we have received the mentioned $from youIf you could provide us with proof of the cashed item, we would be happy to reimburse the fee Kind Regards, [redacted] ***
Dear [redacted] This is in response to the complaint that you filed with the Revdex.comWe sincerely apologize for the problems that you have experiencedPlease know that for us to be able to review your Money Order inquiry, we need you to fill out the attached Refund Request formThe form is needed to be able to conduct the proper research into the complaintOnce the form is received we can review the information and provide you with the information that you have requestedWestern Union extends its sincere apology for any inconvenience this may have causedSincerely, Executive Resolutions Department Western Union
Complaint: [redacted] I am rejecting this response because: I have given them Explicit info thats not good enough, I dont Know If I will fill out more Forms To Send infoI dont have and Spend to research Nothing I may have to take this to next Level Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/12/22) */ Dear Mr [redacted] , This is in response to the rebuttal to a complaint you filed with the Revdex.com We have reviewed the transaction that you sent on December 3, The transaction hit a security filter and additional verification from the receiver was requiredAccording to confirmation received in your complaint and also based on our recent telephone conversation you requested a refundWestern Union proceeded with the full refund of the transfer on December 4, As part of the payout process, the agents are required to verify the identity of the receivers to ensure that it matches with the details of the transfersUnfortunately you currently do not possess a valid photo IDWe have submitted an overnight check request that will be sent to the address on file which you also verified over the phone on December 22, We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.As a courtesy, we have reimbursed the $processing feePlease allow 7-days for the mailing time.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint with the Revdex.com We have now completed our investigation and will address your concerns accordinglyOur records indicate that, due to country regulations in Costa Rica, Western Union is required to monitor customer’s activities and deny certain transactions being sent from the USThere is a number of reasons why the transaction may be denied; however, we are unable to provide you with the specifics of these declines as this information is proprietary and cannot be released outside of the company We are truly sorry for any inconvenience this matter may have caused you, but we hope you understand that this issue occurred due to our obligations to follow financial laws and regulations in the US and other countries we operate in Kind Regards, [redacted]
Dear Ms***, This is in response to the complaint you filed with the Revdex.com regarding a money transfer sent on September 16, You stated your concerns regarding the line of questioning surrounding your transactionWestern Union closely monitors the use of our money transfer services by our consumers to comply with industry standards and regulationsAs part of the review process, Western Union will contact the sender to get a better understanding of reasons for transmitting fundsAfter investigating the interaction you had with our representative, Western Union’s policies and procedures were followedThe questions were specific to the transactionOnce the interview was completed, the transaction was releasedBy accessing Western Union's web page, you are able to contact us by clicking on "Customer Care" from the United States site and "Contact Us" from the Canada siteWe regret any confusion and concern this matter may have causedSincerely, Western Union Executive Escalation Team
Dear [redacted] ***,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this Money Order was cashed and we have provided you with a copyThere was no alteration to the document and a refund is not possible since the document shows no sign of alteration.Best Regards, [redacted]
Dear [redacted] ,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We refunded the difference to you on February 9, You collected the reimbursement on February 10, 2017.We regret any inconvenience this matter may have caused.Sincerely,Executive Resolutions Group
Dear [redacted] To properly address your complaint, we need you to provide us with additional information as we were not able to find records of money transfers or chargebacks related to the complaintWe made several attempts to contact you via e-mail and telephone on July 12th, July 17th, and July 19th, however the attempts were not successfulThe information required to resume the investigation is the following:• Money Transfer Control Number (MTCN) • Check number • Any other details that may help us identify the transaction(s) in questionPlease know that we will not be able to properly address your request until the details outlined above are provided to us We regret any inconvenience that this matter could have causedSincerely, Western Union Executive Resolutions Department
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that your bank account was never charged for the transaction in questionIf your records indicate otherwise, please provide us with your bank statement dated April 21, to the present for further investigation.Kind Regards,Executive Resolution Team
Initial Business Response / [redacted] (1000, 4, 2015/04/23) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Quality service to our consumers is our primary concern at Western UnionMy apologies for your overall experience and for the struggles you faced interacting with our operator onlineAs we are a global company, we have several customer service centers throughout the world where your inquiry may be handled Many of our customer service representatives communicate in second or third languages; we nonetheless expect that all communication is clear and understandableWe have identified the operator you corresponded with, we have provided specific feedback to that individualWe are deeply sorry for this experience you have had We cannot grant your request for a refund, as the transfer was already paid to the intended recipient, any funds would need to be obtained from the individual who received them We regret any inconvenience this matter may have causedIt is our hope that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/05/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I felt verbally offended and discriminated by the Western union employee and their overall lack of help was less than appropriate I lost the money I sent since it did not go to the right recipient I will never again use Western UnionThe experience and the poor customer service skills reflects on the personality of everyone in that company from top to bottom because you allow it to happen
Initial Business Response / [redacted] (1000, 14, 2015/06/24) */ Dear [redacted] , [redacted] is responding to your June 8, complaint to the [redacted] Our records indicate that Money Order XX-XXXXXXXXX was paid to the intended recipient [redacted] , on June 10, We have sent a copy of the cashed item to you via *** We sincerely apologize for any inconvenience you have experienced with retrieving the specified [redacted] transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made [redacted] a global leader in the money transfer industry Kind Regards, [redacted] ***
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Our records indicate that this transaction was cancelled due to insufficient funds, no refund is due.We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry.Kind Regards,Executive Resolution Team
Dear [redacted] , This is in response to the complaint you filed with the Revdex.com regarding receiving your refund on two money transfer transactions We are sorry for the difficulty you encountered when attempting to receive your moneyOur systems showed the funds were ready for piat an agent location; however, to avoid any further inconvenience, we have sent checks to your mailing address using an overnight serviceA detailed email was sent separately to you If you have any further questions, please feel free to email us [redacted] Sincerely, Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or services We need to obtain information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you to obtain additional informationPlease email me at [email protected] so that I may assist you with resolving your concern We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Dear [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedAn investigation into your concerns has been initiated at this time and we will provide findings of our investigation to you Unfortunately, we have been unable to reach resolution in your matter yet, despite our best effortsPlease be assured that we will respond as soon as possible with an updateSincerely, Western Union Executive Resolutions Department
Dear [redacted] ***, This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your transactionFor security reasons, the Direct to Bank - China team needed to contact the receiver to verify their banking details, but because the receiver’s phone number was not specified at the time of send, they could not verify the informationThese are the details that need to be provided when sending a Direct to Bank money transfer, Bank Code - Bank Card Number - Reason for Remittance - Receivers Phone Country Code - Receiver Phone NumberThe transaction was rejected on February 25, and the electronic refund initiatedThe full refund was successfully processed on March 1, It takes 3-business days for the credit to reflect.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backAs we are a global company, we have several customer service centers throughout the world where your call may be handledPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customersWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly.Please be aware that we are diligently researching and working on the case outlined in your correspondence with the Revdex.comUnfortunately, we have been unable to reach resolution in your matter yet, despite our best effortsPlease be assured that we will respond as soon as possible with an updateWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industryKind Regards, [redacted] ***Tell us why here
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/09/24) */ Dear [redacted] , Western Union is responding to your September 8, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We have received your refund requestWe can see that this item was indeed cashed, however since the Money Order is years old, we are unable to provide a photocopy of the cashed itemWe are only required to keep such records for years from date of issue Our records do not indicate that we have received the mentioned $from youIf you could provide us with proof of the cashed item, we would be happy to reimburse the fee Kind Regards, [redacted] ***