Dear Ms***:I am responding to your recent complaint to the Revdex.com (Revdex.com)In your complaint, you expressed concern that you placed a Western Union money transfer request using our mobile application optionUnfortunately, you had to cancel the money transfer transaction, and you attempted to cancel using the mobile applicationYou later learned that mobile application will not allow cancellations, and it must be cancelled over the telephoneYou also stated that the mobile application cancellation requirements were never provided to youWestern Union has investigated this matterOur records indicate the following:On December 23, at 12:PM Eastern Standard Time, you initiated a transfer for $using your Western Union mobile app accountThese funds were being sent to [redacted] to collect in [redacted] , [redacted] On December 29, at 11:AM Eastern Standard Time, you contacted our Western Union Customer Care Center to find out about the refund of your cancelled money transfer transaction requestYou stated that you attempted to place the cancellation through the mobile application; however, you have not received your refundYou were informed that a cancellation for mobile application transactions can only be requested by contacting our Western Union Customer Care Telephone CenterWe then submitted your cancellation request.On December 31, at 11:PM Eastern Standard Time, we processed your refund of $These funds were refunded back to your bank and/or credit card account.On all Western Union transactions; including website and mobile application transactions, customers are referred to our Terms and Conditions for additional information regarding their transactions.” Our disclosures state that funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed optionsFor additional information, please see our “Terms and Conditions” at www.westernunion.com.Western Union considers this case as closedIf you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] .You may also email us at [redacted] Sincerely,The Western Union Executive Resolutions Team
Dear Ms [redacted] ,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union cannot refund a Money Order check that has already been cashedWe are required to investigate and confirm with the Bank Of First Deposit (BOFD) if the correct procedures to cash the check have been followed before a refund can be processedWestern Union does not guarantee that the payment will be recovered from the BOFDWestern Union will be acting on your behalf to collect the funds from the BOFDThe Forgery Department will keep you posted and copied on all correspondence received back from the bankTo reiterate our previous communication, the Western Union Forgery Department has no power to influence the investigation process once the claim is submitted to the BOFDThe length of time that it takes for the BOFD to resolve each case varies by institution We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] This is in response to the complaint you filed through the Revdex.comWestern Union has investigated this matterOur records indicate that you initiated a transaction on July 4, for $plus $of the service fee and you paid for the transaction using your bank accountAs indicated in our terms and conditions of service, the date of availability depends on the service and payment method selected, among other factorsIn this case, since the transaction was paid using a bank account the timeframe disclosed in our website is business daysOur records show that the funds were available on the date agreed at the time of sendFurthermore, we have listened to the call recordings available; however, we did not identify any lapse in the customer service providedWe regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industrySincerely, The Western Union Executive Resolutions Team
Dear [redacted] H [redacted] , This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union did provide the service that is why the fees were not included on your original refundAs you stated, it was because you misplaced the tracking number that the transaction had to be refunded backAs a courtesy, we have processed the refund of fees and have sent it via regular mailPlease allow 7-days for the mailing time.The mailing address registered in the transfer has not changedAreas of opportunity were found in the handling of this case and we have taken the necessary measures to prevent similar issues in the future.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Iwill accept their offer and will go to a Western Union location and pick the money up Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernOur Digital Accounting team has confirmed that only one payment for $was received by Western Union As mentioned on the response that was sent by a Western Union representative, we would suggest you to work with your bank to remove the hold on the rest of the authorizations.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.com regarding receiving a report on the fraudulent activity that occurred at your storeWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyYesterday, your Western Union Account Executive delivered the requested information that had been prepared from our Fraud TeamWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industrySincerely, Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that we issued a refund to you on August 2, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly I need to obtain additional information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you, please email me at [redacted] @westernunion.com with the Money Transfer control Numbers in questions so that I may assist you with resolving your concern We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] */ I have been contacted by the company representative today, and sent back the information they requested and more Final Business Response / [redacted] */ Dear [redacted] , Western Union is writing in response to the rebuttal you filed with the Revdex.com Our records indicate that your refund check was sent on May 28, via FedEx overnight, and was confirmed delivered to you on May 29, Western Union considers this case closed Kind Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: that is a previous transaction I am speaking ofThis transaction occurred after the mentioned transaction Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Dear [redacted] , [redacted] is responding to your June 11, complaint to the [redacted] [redacted] prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate that a refund will not be provided as you declined the direct debit withdrawal from your bank accountThe rejection was received from your bank on June 8, as unauthorizedSince this transaction was originally authorized by you, this is a violation of the terms of use As a result of the decline, you now owe Custom House 4,USD for this transaction Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] from [redacted] asked me to give her the money transfer control no to herI never received anything like this from [redacted] but I forwarded her the receipt that I received from [redacted] when they took out $from my bank to transfer to my beneficiaries bankShe said she needed this number to investigate my caseShe againa sked me for it so I asked her "what is this money transfer control no"She never replied to this email and now I see this response to *** It is my money that I gave to them to transfer and when they failed their service I asked them to refund itAnd now, this [redacted] is saying that I owe them money to [redacted] I have a feeling that this person has no idea about the case and this underscores the fact that [redacted] has incompetent employees who have no clue what they are doingThis business is not to be trusted I would like to stop dealing with this type of entity right now and don't care for the refund from them anymore
Dear Mrs***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have confirmed with the Money Order department that no request has been received from youIn order to urgently expedite a response please fill out the forms we have sent you via separate email, please send it to us along with the documentation requestedUpon receipt of the form we will forward it to the Money Order Department to ensure its receipt.Sincerely,The Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your rebuttal with the Revdex.com Please accept our sincere apologies for any inconvenienceThe type of service you received is not the kind of customer service Western Union prides itself on We are going to re-issue the refund to you for the full amountThis process will take some time and, once the refund is re-processed, will send the refund information to you under a separate cover We are one again truly sorry for any inconvenience this matter may have caused Kind Regards, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyCould you please provide us with the Money Transfer Control Numbers that you are referring to in your complaint so that we may assist you? Kind Regards,Executive Resolution Team
Initial Business Response / [redacted] (1000, 4, 2015/09/02) */ Dear [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transaction that you indicated on your complaintWe noticed that you are not the sender of the transferWe have verified with the corresponding groups that the correct procedures to approve and payout the transaction were followedThe results of the investigation have already been sent to the sender/owner of the money transfer Unfortunately, because you are not the sender of the transaction additional information about the transfer could not be provided We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint with the Revdex.com Our records indicate that, in addition to the complaint with the Revdex.com, you have submitted a complaint with the Consumer Financial Protection Bureau (CFPB), which was handled by one of the specialist from the Executive Resolutions teamWe see that a refund check was issued for your transaction and it was sent to you via [redacted] Overnight serviceThe refund check arrived at your address on August 29, We apologize for any inconvenience this matter may have caused you If you have any additional questions or require further assistance, please do not hesitate to contact us once more Kind Regards, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/11/12) */ Dear [redacted] , Western Union is responding to your October 16, complaint to the Revdex.com Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately Our records indicate that we processed a refund back to your account on September 25, 2015, please allow to business for bank processing and the funds to reflect on your accountIf this is not the case, please send a copy of your bank statement dated from September 25, to the present to me directly, so that we may assist you further Kind Regards, [redacted] ***
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Per our email correspondence, I will need a copy of your bank statement dated January 28, to presentPlease send by secure electronic means.Western Union considers this case closed, but will reopen once we receive the requested documentation from you.Kind Regards, [redacted] ***
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backOur records indicate that Western Union received your request in the month of April and on May 25, 2017, Western Union mailed a letter to you asking to provide the original Money Order or copies of such, so we could process a refund since the Money Order was purchased back in and had already escheated to the state as a result of it becoming an abandoned propertyFor Western Union to claim escheated funds back, we require the original item to be returned to us As an exception we have processed a refund on June 7, 2017, in the escheated amount of $(Original sales amount $625.00, service fee deducted $42.00)A refund check was mailed to you corresponding to Check Number [redacted] Quality service to our consumers is our primary concern at Western Union Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear Mr [redacted] : I am writing in response to your complaint submitted to the Revdex.com (Revdex.com)In your complaint, you stated that we did not address your concerns regarding our Western Union Money Order refund process, and the fees that we charge To request a refund or a copy of your cashed Western Union Money Order, there are three conditions that must be metThe conditions are Proof of Purchase (POP), Processing fee and Appropriate completed formsAll forms and processing fees associated to them, can be found at www.westernunion.comThe non-refundable processing fee is used to cover all costs related to the process of your money order and administrative costs and expenses that we are assessed for a refund or tracer requestBecause we are working with third-party institutions, the entire process can take up to days to complete Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # [redacted] You may also email us at [email protected], The Western Union Executive Resolutions Team
Dear Ms***:I am responding to your recent complaint to the Revdex.com (Revdex.com)In your complaint, you expressed concern that you placed a Western Union money transfer request using our mobile application optionUnfortunately, you had to cancel the money transfer transaction, and you attempted to cancel using the mobile applicationYou later learned that mobile application will not allow cancellations, and it must be cancelled over the telephoneYou also stated that the mobile application cancellation requirements were never provided to youWestern Union has investigated this matterOur records indicate the following:On December 23, at 12:PM Eastern Standard Time, you initiated a transfer for $using your Western Union mobile app accountThese funds were being sent to [redacted] to collect in [redacted] , [redacted] On December 29, at 11:AM Eastern Standard Time, you contacted our Western Union Customer Care Center to find out about the refund of your cancelled money transfer transaction requestYou stated that you attempted to place the cancellation through the mobile application; however, you have not received your refundYou were informed that a cancellation for mobile application transactions can only be requested by contacting our Western Union Customer Care Telephone CenterWe then submitted your cancellation request.On December 31, at 11:PM Eastern Standard Time, we processed your refund of $These funds were refunded back to your bank and/or credit card account.On all Western Union transactions; including website and mobile application transactions, customers are referred to our Terms and Conditions for additional information regarding their transactions.” Our disclosures state that funds may be delayed or services unavailable based on certain transaction conditions, including amount sent, destination, country, currency availability, regulatory issues, identification requirements, Agent location hours, differences in time zones, or selection of delayed optionsFor additional information, please see our “Terms and Conditions” at www.westernunion.com.Western Union considers this case as closedIf you should have any additional questions, concerns or require additional documentation that supports our determination, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] .You may also email us at [redacted] Sincerely,The Western Union Executive Resolutions Team
Dear Ms [redacted] ,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.Western Union cannot refund a Money Order check that has already been cashedWe are required to investigate and confirm with the Bank Of First Deposit (BOFD) if the correct procedures to cash the check have been followed before a refund can be processedWestern Union does not guarantee that the payment will be recovered from the BOFDWestern Union will be acting on your behalf to collect the funds from the BOFDThe Forgery Department will keep you posted and copied on all correspondence received back from the bankTo reiterate our previous communication, the Western Union Forgery Department has no power to influence the investigation process once the claim is submitted to the BOFDThe length of time that it takes for the BOFD to resolve each case varies by institution We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear [redacted] This is in response to the complaint you filed through the Revdex.comWestern Union has investigated this matterOur records indicate that you initiated a transaction on July 4, for $plus $of the service fee and you paid for the transaction using your bank accountAs indicated in our terms and conditions of service, the date of availability depends on the service and payment method selected, among other factorsIn this case, since the transaction was paid using a bank account the timeframe disclosed in our website is business daysOur records show that the funds were available on the date agreed at the time of sendFurthermore, we have listened to the call recordings available; however, we did not identify any lapse in the customer service providedWe regret any inconvenience this matter may have causedIt is our hope that you will not base your opinion of us on this incident, but you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industrySincerely, The Western Union Executive Resolutions Team
Dear [redacted] H [redacted] , This is in response to the rebuttal to a complaint you filed with the Revdex.comWestern Union did provide the service that is why the fees were not included on your original refundAs you stated, it was because you misplaced the tracking number that the transaction had to be refunded backAs a courtesy, we have processed the refund of fees and have sent it via regular mailPlease allow 7-days for the mailing time.The mailing address registered in the transfer has not changedAreas of opportunity were found in the handling of this case and we have taken the necessary measures to prevent similar issues in the future.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Iwill accept their offer and will go to a Western Union location and pick the money up Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernOur Digital Accounting team has confirmed that only one payment for $was received by Western Union As mentioned on the response that was sent by a Western Union representative, we would suggest you to work with your bank to remove the hold on the rest of the authorizations.Quality service to our consumers is our primary concern at Western UnionOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backPlease know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group
Dear Mr [redacted] , This is in response to the complaint you filed with the Revdex.com regarding receiving a report on the fraudulent activity that occurred at your storeWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyYesterday, your Western Union Account Executive delivered the requested information that had been prepared from our Fraud TeamWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industrySincerely, Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records indicate that we issued a refund to you on August 2, We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] ***
Initial Business Response / [redacted] */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly I need to obtain additional information from you but have been unable to reach youTo determine how to proceed, we need to communicate with you, please email me at [redacted] @westernunion.com with the Money Transfer control Numbers in questions so that I may assist you with resolving your concern We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] Initial Consumer Rebuttal / [redacted] */ I have been contacted by the company representative today, and sent back the information they requested and more Final Business Response / [redacted] */ Dear [redacted] , Western Union is writing in response to the rebuttal you filed with the Revdex.com Our records indicate that your refund check was sent on May 28, via FedEx overnight, and was confirmed delivered to you on May 29, Western Union considers this case closed Kind Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: that is a previous transaction I am speaking ofThis transaction occurred after the mentioned transaction Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Dear [redacted] , [redacted] is responding to your June 11, complaint to the [redacted] [redacted] prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate that a refund will not be provided as you declined the direct debit withdrawal from your bank accountThe rejection was received from your bank on June 8, as unauthorizedSince this transaction was originally authorized by you, this is a violation of the terms of use As a result of the decline, you now owe Custom House 4,USD for this transaction Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] from [redacted] asked me to give her the money transfer control no to herI never received anything like this from [redacted] but I forwarded her the receipt that I received from [redacted] when they took out $from my bank to transfer to my beneficiaries bankShe said she needed this number to investigate my caseShe againa sked me for it so I asked her "what is this money transfer control no"She never replied to this email and now I see this response to *** It is my money that I gave to them to transfer and when they failed their service I asked them to refund itAnd now, this [redacted] is saying that I owe them money to [redacted] I have a feeling that this person has no idea about the case and this underscores the fact that [redacted] has incompetent employees who have no clue what they are doingThis business is not to be trusted I would like to stop dealing with this type of entity right now and don't care for the refund from them anymore
Dear Mrs***,Western Union is writing in response to the complaint received from you through the Revdex.com portal.We have confirmed with the Money Order department that no request has been received from youIn order to urgently expedite a response please fill out the forms we have sent you via separate email, please send it to us along with the documentation requestedUpon receipt of the form we will forward it to the Money Order Department to ensure its receipt.Sincerely,The Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding to your rebuttal with the Revdex.com Please accept our sincere apologies for any inconvenienceThe type of service you received is not the kind of customer service Western Union prides itself on We are going to re-issue the refund to you for the full amountThis process will take some time and, once the refund is re-processed, will send the refund information to you under a separate cover We are one again truly sorry for any inconvenience this matter may have caused Kind Regards, [redacted]
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyCould you please provide us with the Money Transfer Control Numbers that you are referring to in your complaint so that we may assist you? Kind Regards,Executive Resolution Team
Initial Business Response / [redacted] (1000, 4, 2015/09/02) */ Dear [redacted] This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have reviewed the transaction that you indicated on your complaintWe noticed that you are not the sender of the transferWe have verified with the corresponding groups that the correct procedures to approve and payout the transaction were followedThe results of the investigation have already been sent to the sender/owner of the money transfer Unfortunately, because you are not the sender of the transaction additional information about the transfer could not be provided We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint with the Revdex.com Our records indicate that, in addition to the complaint with the Revdex.com, you have submitted a complaint with the Consumer Financial Protection Bureau (CFPB), which was handled by one of the specialist from the Executive Resolutions teamWe see that a refund check was issued for your transaction and it was sent to you via [redacted] Overnight serviceThe refund check arrived at your address on August 29, We apologize for any inconvenience this matter may have caused you If you have any additional questions or require further assistance, please do not hesitate to contact us once more Kind Regards, [redacted]
Initial Business Response / [redacted] (1000, 4, 2015/11/12) */ Dear [redacted] , Western Union is responding to your October 16, complaint to the Revdex.com Your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately Our records indicate that we processed a refund back to your account on September 25, 2015, please allow to business for bank processing and the funds to reflect on your accountIf this is not the case, please send a copy of your bank statement dated from September 25, to the present to me directly, so that we may assist you further Kind Regards, [redacted] ***
Dear [redacted] ,Western Union is responding to your complaint to the Revdex.com.Per our email correspondence, I will need a copy of your bank statement dated January 28, to presentPlease send by secure electronic means.Western Union considers this case closed, but will reopen once we receive the requested documentation from you.Kind Regards, [redacted] ***
Dear [redacted] , This is in response to the complaint you filed with the Revdex.comOur apologies for your overall experience and for the struggles you faced trying to obtain your funds backOur records indicate that Western Union received your request in the month of April and on May 25, 2017, Western Union mailed a letter to you asking to provide the original Money Order or copies of such, so we could process a refund since the Money Order was purchased back in and had already escheated to the state as a result of it becoming an abandoned propertyFor Western Union to claim escheated funds back, we require the original item to be returned to us As an exception we have processed a refund on June 7, 2017, in the escheated amount of $(Original sales amount $625.00, service fee deducted $42.00)A refund check was mailed to you corresponding to Check Number [redacted] Quality service to our consumers is our primary concern at Western Union Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers We regret any inconvenience this matter may have caused Sincerely, Executive Resolutions Group
Dear Mr [redacted] : I am writing in response to your complaint submitted to the Revdex.com (Revdex.com)In your complaint, you stated that we did not address your concerns regarding our Western Union Money Order refund process, and the fees that we charge To request a refund or a copy of your cashed Western Union Money Order, there are three conditions that must be metThe conditions are Proof of Purchase (POP), Processing fee and Appropriate completed formsAll forms and processing fees associated to them, can be found at www.westernunion.comThe non-refundable processing fee is used to cover all costs related to the process of your money order and administrative costs and expenses that we are assessed for a refund or tracer requestBecause we are working with third-party institutions, the entire process can take up to days to complete Western Union considers this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at 720-332-1000, and provide the Western Union Reference # [redacted] You may also email us at [email protected], The Western Union Executive Resolutions Team