Dear Ms. [redacted] , This is in response to the complaint you filed with the RevDex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction that was recorded on April 1, 2016. We apologize for learning that you became a victim of... fraud. Our records indicate that the receiver showed up at the specified destination holding the details of the transfer and successfully collected the funds.Unfortunately, we are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Your fraud file report number is [redacted] , please provide this to your local law enforcement agency.If your local law enforcement requires documentation from Western Union (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request. Western Union Financial Services, Inc.Attn: Custodian of Records12500 E. Belford Avenue, M21A2Englewood, CO 80112 We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsThe call recordings have been reviewed and proper feedback/coaching was provided to the operators involvedWe also notified the person in charge of the region to review the incident with both locations to ensure that the Western Union’s Web site has accurate detailsAccording to a telephone conversation on January 13, 2016, you mentioned that you would like to send funds to your bank accountWe sent you an e-mail with the requirements to complete a Direct to Bank Money Transfer and also shared the locations of agents that you could visit to send the fundsWe also provided a promotion code to use when sending a future money transfer transaction It has been explained that this code will cover your fees on your next Western Union money transfer.Western Union apologizes that you found difficulty trying to send a Direct to Bank Money TransferWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issueSincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate that a refund was issued to you on July 17, per your request Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting [redacted] All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 4, 2015/10/13) */ Dear [redacted] , Western Union is responding to your September 29, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We are sorry to hear that your intended receiver had difficulty in retrieving the funds you sentWe cannot govern how much cash a paying Agent has on hand for payout, as this is at the Agent's discretion Our records indicate the funds were paid out to your intended receiver on September 28, 2015, within the expected parameters of Western Unions Money in Minutes Services Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Western Union customer service was the worst experience I ever had with any companyEvery single step along this process was met with wrong information and no company responsibility Your agents investigated the max payout on Isla Mujeres and told me exactly which agent would cash the transfer - which turned out not trueThe only way we were able o complete the transfer was by personally knowing the head of Western Union in Cancun and using his influence to send enough money over to Isla Mujeres to perform the transfer In addition, Western Union somehow had my recipient's middle name wrong from that showing on my printed receipt - which once again proved to delay the transferAll in all, a simple $transfer - that I was told would take minutes - took more than days of worry, misinformation, miscommunication, and refusals I believe the proper response from Western Union is to at least - RETURN MY FEES - and apologize for the poor, practically non-existent customer service I experienced
Initial Business Response / [redacted] (1000, 4, 2015/08/14) */ Dear [redacted] This is in response to the complaint you filed with the Revdex.com We have reviewed the transaction that you sent on, July, 10, Please be advised that the receiver of this money transfer has been identified as a Cuban NationalThis transaction falls under the Cuban Assets Control Regulation C.F.R§ 515.505(d) issued by the U.SDepartment of the Treasury Office of Foreign Assets Control (OFAC) OFAC requires Western Union to block (i.e., place a permanent hold on) the funds unless the individual provides evidence he or she (1) has taken up residence in the United States and (2) is a United States citizen; is a lawful permanent resident alien of the United States and has an adjustment of status application pending; or is lawfully present and intending to remain in the United States on a permanent basisThe receiver should provide documentation demonstrating that he or she meets the requirements aboveThese documents may include U.Sissued government identification, immigration documentation, or other similar documents demonstrating the individual intends on lawfully remaining in the United States on a permanent basis If none of the above documentation is available, the receiver may also submit a "Certification of legal stay in the United States", of the form for which is attached to this email Should the customer choose to submit this form, please follow these instructions: - Print out the form; - Please fiall fields and sign the Certification; - Send scanned copy of the Certification to email address: ***@westernunion.com indicating the MTCN in the subject line; - You/your receiver may also fax the scanned version at: X-XXX-XXX-XXXX Any documentation (including the form described above) the sender or receiver submits will be evaluated on a case-by-case basis to determine if it meets the requirements in OFAC's regulationsPlease be advised that review of transaction may take approximately business days, incomplete or incorrect information will delay the review process We have sent you three separate emails on August 8, 10, and of this year providing clear instructions and direct contact information to assist you to recover your funds, however, no response has been received We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, Executive Resolutions Group
Dear Ms [redacted] ,This is in response to the complaint you filed with the Revdex.com regarding your request to have money orders refunded to you.A separate detailed email was sent to you with specific information regarding each money orderRefunds have been provided for all paperwork that we received.We apologize for any confusion and inconvenience you have experienced with these transactions.If you have any further questions, please email us at [redacted] Sincerely,Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding the your complaint with the Revdex.comIn your complaint, you have stated that you were needing to request a refund on an outstanding money order and you were asking to waive the processing fees for the requestWe have now completed our investigation and will address your concerns accordinglyOur records indicate that your request was received at Western Union on August 17, and was processed on August 18, The refund check was sent to the address you have provided on the request formThe check should arrive to the address within 5-business daysThe processing fee is non-refundable – this information is provided on the money order stub and the Customer Request formWe apologize for any inconvenience; however, we are not able to reimburse the fees paid, even though you provided the original item with your requestIf you have any additional questions or require further assistance, please do not hesitate to contact us once moreKind Regards, [redacted]
Complaint: I am rejecting this response because:The documents including the CARF form I received fully executed were sent to Western Union's customer service separate times via First Class Mail in 12/Additional true copies were provided to Exec resolution at WU FOUR TIMES starting on 01/04/At my expense, I overnighted a copy of these forms a FIFTH TIME to WU using the attached UPS tracking number which was signed for by NASH @ WU on 01/17/@ 9:25amI am sure the US DOJ would love to hear about how WU is giving me such a hard time receiving remission from the fraudulent acts where you were forced to forfeit over 440M$ to consumers for money laundering, amongst other thingsFrom what I understand, WU admitted to all charges for DOJ's promise not to criminally prosecute - which is up for discussion in and of itself.PLEASE BE ADVISED, A true copy of this reply along with the original complaint as well as all emails and other supporting documentation will be forwarded to US DOJ for whatever purpose they deem necessaryRevdex.com, that is not a legal action nor an intention to file suit but rather an informational notice to inform DOJ that WU is causing complications for my recovery and to be on the lookout to protect other consumers, such as myselfYou can view more information about the WU remission process including WHY I NEED THE INFORMATION BEING REQUESTED BY THE DEADLINE TO FILE WHICH IS IN LESS THAN CALENDAR DAYS BY VISITING, www.WesternUnionRemission.comI am not sure if you can agree, but what's going on here is absolutely ridiculousI should not have to send SIX COPIES of a request to retrieve the information I am seeking Respectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: I gave the Western union Explicit info 6/14/I purchased the money order 06/07/ [redacted] Foley Ala I believe Western Union is Dragging its Feet, I have Senator [redacted] , and [redacted] on board with this to ResolveThis is UnacceptableWestern should release to [redacted] in Foley Ala, to give to me Sincerely, [redacted]
Initial Business Response / [redacted] */ Dear [redacted] , Western Union is responding to your June 8, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Per our phone conversation on June 17, 2015, you were not able to provide me with a Money Transfer Control Number to validate your claimYou provided me with an alternate phone number and we have listened to the calls you have made into our customer service departmentWe have determined that the representatives you spoke with provided you with the level of service we expect from all Western Union employees and there were no extended hold periodsThe customer service department was not able to locate a transaction for you, based on the information you provided to them Western Union considers this case as closed, but will reopen it, if you can provide us with a Money Transfer Control number, so that we may assist you further Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative handle my case on Revdex.com HAVE YET TO CONTACT ME SINCE JUNE , after stating she will farther the investigation As per pervious conversations western representatives located my control number but failed to release it Final Business Response / [redacted] */ Dear [redacted] , Western Union is responding to your July 1, rebuttal to the Revdex.com Our position has not changed with this matter, we must reiterate Per our phone conversation on June 17, 2015, you were not able to provide me with a Money Transfer Control Number to validate your claimYou provided me with an alternate phone number and we have listened to the calls you have made into our customer service departmentWe have determined that the representatives you spoke with provided you with the level of service we expect from all Western Union employees and there were no extended hold periodsThe customer service department was not able to locate a transaction for you, based on the information you provided to them Western Union considers this case as closed Kind Regards, [redacted] Complaint Response Date bumped because: Holiday
Dear [redacted] ,Western Union is responding to your complaint to the RevDex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue... is brought to our attention, we take it very seriously and move to correct the issue quickly.Please be aware that we are diligently researching and working on the case outlined in your correspondence with the RevDex.com. Unfortunately, we have been unable to reach resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted] ***Tell us why here...
Dear Ms [redacted] : I am responding to your October complaint filed with the Revdex.com (Revdex.com)In your complaint you expressed concern regarding three Western Union money orders that were stolen from your mailbox back in February You stated that you have completed all of our Western Union documentation to initiate a trace and are still awaiting resolution and reimbursementPlease allow me the opportunity to address your concernsWe began processing your tracer request upon receipt of all forms in good order on June 10, All claims were paid by the bank of [redacted] , and the refund checks for all three money orders were mailed to your address of record on October 11, In your October email, you acknowledged receipt of all refund checksThe money order trace request is a long process and can take up to days to processIt can take a substantial amount of time to complete, as we are working with third party financial institutions that have their own processing time frames outside of Western UnionWe do apologize for the delay and inconvenience this matter has caused youWestern Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference # [redacted] You may also email us at [redacted] Sincerely, The Western Union Executive Resolutions Team
(The consumer indicated he/she DID NOT accept the response from the business.) My compensation has been listed I said $for my I convenience and gas going back and forth Complaint Response Date bumped because: Data Base Migration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I have no option but to accept this resolution There has never been a determination as to whom or why this occurred nor a guarantee that it will not happen again The only thing that is guaranteed is that my points were transferred,that I am now a new customer with Western Union after plus years of business and that if I want any information concerning my account I have to jump through hoops and provide information on my first born but anyone else can call in and change the name on the account without any question [redacted]
Dear Mr. **, This is in response to the complaint you filed with the RevDex.com. We sincerely apologize for the problems you have experienced. We have reviewed your concern. The transaction was rejected by the bank because the receiver’s identification number was not input and... the bank account name needed to be in Chinese. Due to an internal technical issue, the electronic refund was delayed. We contacted you by telephone and sent you the details of your refund via e-mail on July 28, 2016. We provided different agent location options for you to visit. The refund was successfully collected on July 29, 2016. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Western Union continually monitors the use of its systems to understand its customers' usageWe apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused We have received your communication and require additional information in order to process your request Please complete the Consumer Questionnaire Form sent to you under separate cover for security purposes, please complete each section or it could delay your reviewThen attach any additional documents, and return the completed Questionnaire to [redacted] @westernunion.comUpon receipt of the completed Questionnaire and documents, we will review your information along with your transaction historyThe review process takes between 10-business daysUpon completion of the review, we will inform you of our conclusion We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] ***
Complaint: I am rejecting this response because: We followed Western Unions instructions to the maximum ability possible They get on their manufactured high horse to create the impossibility of using the circled "R" as a character that they know full well is extremely unlikely to be allowed by bank websites Another manufactured stupidity happens to be the name of our company, which happens to include a digit; they refuse to say exactly what the name discrepancy they allude to,so it is impossible to respond in an intelligent manner Please note that their "responses" could have come from a parrot; remaining the same and giving no useful information Never mind their garbage; they have refused to honor a contract that they createdThey have refused to pass the money onto the desired recipient Now we would like a straight answer: WHEN WILL WE GET OUR MONEY BACK? We are betting that answer will not be forthcoming Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because Western Union is lying One of their employees who answers the phone, named ***, Operator ID [redacted] told me that on Feb 10, the money was claimed by someone who was located nowhere near the residence of the true recipient Western Union knows very well that Ms [redacted] resides in [redacted] ***, [redacted] because I have several times in the past sent funds to Ms [redacted] through Western Union to that address I will post my complaint against Western Union in all the venues, including [redacted] and newspapers until I am reimbursed for the $that would have meant food and subsistence for the poor [redacted] family I will also use the email to let as many as I can that Western Union cannot be trusted; that it is neither honest nor reliable as a business entity.I will also counsel all my fellow [redacted] ***, retired [redacted] and other [redacted] people not to patronize Western Union [redacted] [redacted] [redacted]
Initial Business Response / [redacted] (1000, 14, 2015/04/29) */ Dear [redacted] Grylle, Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate that the Money Order you are referring to in your complaint has not been cashedIn order for us to issue a refund to you, we will need the attached Money Order Affidavit to be completed, notarized and returned to us, at the following address: Western Union Financial Services, Inc ATTN: [redacted] PO Box [redacted] Englewood, Colorado XXXXX We deeply value your relationship with Western Union and are committed to providing you with the highest level of service Kind regards, [redacted] ***
Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.com regarding a refund from a recent money transfer transactionWestern Union processed your refund on October 25, Please allow three to five business days for it to appear on your bank cardWe regret any confusion or concern that this matter has caused and appreciate your patience during its resolutionSincerely, Western Union Executive Resolution Team
Dear Ms. [redacted] , This is in response to the complaint you filed with the RevDex.com. We sincerely apologize for the problems you have experienced. We have reviewed the transaction that was recorded on April 1, 2016. We apologize for learning that you became a victim of... fraud. Our records indicate that the receiver showed up at the specified destination holding the details of the transfer and successfully collected the funds.Unfortunately, we are unable to comply with your request for a refund. Your funds can only be recovered from the individual who received the funds in this transaction. As a matter of practice, Western Union works closely with law enforcement agencies when official investigations are underway, and we will be happy to do so in this case as well. Your fraud file report number is [redacted] , please provide this to your local law enforcement agency.If your local law enforcement requires documentation from Western Union (Copy of To Receive Money Form and receiver’s ID details), they should send a Subpoena Request to the address below so that the corresponding department can follow up on the request. Western Union Financial Services, Inc.Attn: Custodian of Records12500 E. Belford Avenue, M21A2Englewood, CO 80112 We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Dear Mr***,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We have reviewed your concernsThe call recordings have been reviewed and proper feedback/coaching was provided to the operators involvedWe also notified the person in charge of the region to review the incident with both locations to ensure that the Western Union’s Web site has accurate detailsAccording to a telephone conversation on January 13, 2016, you mentioned that you would like to send funds to your bank accountWe sent you an e-mail with the requirements to complete a Direct to Bank Money Transfer and also shared the locations of agents that you could visit to send the fundsWe also provided a promotion code to use when sending a future money transfer transaction It has been explained that this code will cover your fees on your next Western Union money transfer.Western Union apologizes that you found difficulty trying to send a Direct to Bank Money TransferWe regret any inconvenience this matter may have causedWhen a concern such as this is brought to our attention, we take it very seriously and move to correct it quicklyWe thank you for your feedback and want you to know that we will take the necessary steps to correct the issueSincerely, Executive Resolutions Group
Dear [redacted] , Western Union is responding to your complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or services Whenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate that a refund was issued to you on July 17, per your request Your compensation amount was not specified and is also addressed in our Terms and Conditions by visiting [redacted] All transactions: (i) which exceed certain amounts; (ii) to certain destinations; and (iii) that implicate certain regulatory issues or consumer protection issues are subject to Western Union’s terms and conditionsSpecifically, Western Union shall not be liable for damages whether caused by negligence on the part of its employees, suppliers or agents or otherwiseAdditionally, Western Union’s terms and conditions specifically state that unless you have obtained a higher liability limit by calling Western Union’s Customer Service Number and paying an additional fee, neither Western Union nor its agents shall be liable for any indirect, special, incidental, consequential, exemplary or punitive damages or the like We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 4, 2015/10/13) */ Dear [redacted] , Western Union is responding to your September 29, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly We are sorry to hear that your intended receiver had difficulty in retrieving the funds you sentWe cannot govern how much cash a paying Agent has on hand for payout, as this is at the Agent's discretion Our records indicate the funds were paid out to your intended receiver on September 28, 2015, within the expected parameters of Western Unions Money in Minutes Services Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Western Union customer service was the worst experience I ever had with any companyEvery single step along this process was met with wrong information and no company responsibility Your agents investigated the max payout on Isla Mujeres and told me exactly which agent would cash the transfer - which turned out not trueThe only way we were able o complete the transfer was by personally knowing the head of Western Union in Cancun and using his influence to send enough money over to Isla Mujeres to perform the transfer In addition, Western Union somehow had my recipient's middle name wrong from that showing on my printed receipt - which once again proved to delay the transferAll in all, a simple $transfer - that I was told would take minutes - took more than days of worry, misinformation, miscommunication, and refusals I believe the proper response from Western Union is to at least - RETURN MY FEES - and apologize for the poor, practically non-existent customer service I experienced
Initial Business Response / [redacted] (1000, 4, 2015/08/14) */ Dear [redacted] This is in response to the complaint you filed with the Revdex.com We have reviewed the transaction that you sent on, July, 10, Please be advised that the receiver of this money transfer has been identified as a Cuban NationalThis transaction falls under the Cuban Assets Control Regulation C.F.R§ 515.505(d) issued by the U.SDepartment of the Treasury Office of Foreign Assets Control (OFAC) OFAC requires Western Union to block (i.e., place a permanent hold on) the funds unless the individual provides evidence he or she (1) has taken up residence in the United States and (2) is a United States citizen; is a lawful permanent resident alien of the United States and has an adjustment of status application pending; or is lawfully present and intending to remain in the United States on a permanent basisThe receiver should provide documentation demonstrating that he or she meets the requirements aboveThese documents may include U.Sissued government identification, immigration documentation, or other similar documents demonstrating the individual intends on lawfully remaining in the United States on a permanent basis If none of the above documentation is available, the receiver may also submit a "Certification of legal stay in the United States", of the form for which is attached to this email Should the customer choose to submit this form, please follow these instructions: - Print out the form; - Please fiall fields and sign the Certification; - Send scanned copy of the Certification to email address: ***@westernunion.com indicating the MTCN in the subject line; - You/your receiver may also fax the scanned version at: X-XXX-XXX-XXXX Any documentation (including the form described above) the sender or receiver submits will be evaluated on a case-by-case basis to determine if it meets the requirements in OFAC's regulationsPlease be advised that review of transaction may take approximately business days, incomplete or incorrect information will delay the review process We have sent you three separate emails on August 8, 10, and of this year providing clear instructions and direct contact information to assist you to recover your funds, however, no response has been received We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, Executive Resolutions Group
Dear Ms [redacted] ,This is in response to the complaint you filed with the Revdex.com regarding your request to have money orders refunded to you.A separate detailed email was sent to you with specific information regarding each money orderRefunds have been provided for all paperwork that we received.We apologize for any confusion and inconvenience you have experienced with these transactions.If you have any further questions, please email us at [redacted] Sincerely,Western Union Executive Resolutions Team
Dear [redacted] ***, Western Union is responding the your complaint with the Revdex.comIn your complaint, you have stated that you were needing to request a refund on an outstanding money order and you were asking to waive the processing fees for the requestWe have now completed our investigation and will address your concerns accordinglyOur records indicate that your request was received at Western Union on August 17, and was processed on August 18, The refund check was sent to the address you have provided on the request formThe check should arrive to the address within 5-business daysThe processing fee is non-refundable – this information is provided on the money order stub and the Customer Request formWe apologize for any inconvenience; however, we are not able to reimburse the fees paid, even though you provided the original item with your requestIf you have any additional questions or require further assistance, please do not hesitate to contact us once moreKind Regards, [redacted]
Complaint: I am rejecting this response because:The documents including the CARF form I received fully executed were sent to Western Union's customer service separate times via First Class Mail in 12/Additional true copies were provided to Exec resolution at WU FOUR TIMES starting on 01/04/At my expense, I overnighted a copy of these forms a FIFTH TIME to WU using the attached UPS tracking number which was signed for by NASH @ WU on 01/17/@ 9:25amI am sure the US DOJ would love to hear about how WU is giving me such a hard time receiving remission from the fraudulent acts where you were forced to forfeit over 440M$ to consumers for money laundering, amongst other thingsFrom what I understand, WU admitted to all charges for DOJ's promise not to criminally prosecute - which is up for discussion in and of itself.PLEASE BE ADVISED, A true copy of this reply along with the original complaint as well as all emails and other supporting documentation will be forwarded to US DOJ for whatever purpose they deem necessaryRevdex.com, that is not a legal action nor an intention to file suit but rather an informational notice to inform DOJ that WU is causing complications for my recovery and to be on the lookout to protect other consumers, such as myselfYou can view more information about the WU remission process including WHY I NEED THE INFORMATION BEING REQUESTED BY THE DEADLINE TO FILE WHICH IS IN LESS THAN CALENDAR DAYS BY VISITING, www.WesternUnionRemission.comI am not sure if you can agree, but what's going on here is absolutely ridiculousI should not have to send SIX COPIES of a request to retrieve the information I am seeking Respectfully, [redacted]
Complaint: [redacted] I am rejecting this response because: I gave the Western union Explicit info 6/14/I purchased the money order 06/07/ [redacted] Foley Ala I believe Western Union is Dragging its Feet, I have Senator [redacted] , and [redacted] on board with this to ResolveThis is UnacceptableWestern should release to [redacted] in Foley Ala, to give to me Sincerely, [redacted]
Initial Business Response / [redacted] */ Dear [redacted] , Western Union is responding to your June 8, complaint to the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Per our phone conversation on June 17, 2015, you were not able to provide me with a Money Transfer Control Number to validate your claimYou provided me with an alternate phone number and we have listened to the calls you have made into our customer service departmentWe have determined that the representatives you spoke with provided you with the level of service we expect from all Western Union employees and there were no extended hold periodsThe customer service department was not able to locate a transaction for you, based on the information you provided to them Western Union considers this case as closed, but will reopen it, if you can provide us with a Money Transfer Control number, so that we may assist you further Kind Regards, [redacted] Initial Consumer Rebuttal / [redacted] */ (The consumer indicated he/she DID NOT accept the response from the business.) The representative handle my case on Revdex.com HAVE YET TO CONTACT ME SINCE JUNE , after stating she will farther the investigation As per pervious conversations western representatives located my control number but failed to release it Final Business Response / [redacted] */ Dear [redacted] , Western Union is responding to your July 1, rebuttal to the Revdex.com Our position has not changed with this matter, we must reiterate Per our phone conversation on June 17, 2015, you were not able to provide me with a Money Transfer Control Number to validate your claimYou provided me with an alternate phone number and we have listened to the calls you have made into our customer service departmentWe have determined that the representatives you spoke with provided you with the level of service we expect from all Western Union employees and there were no extended hold periodsThe customer service department was not able to locate a transaction for you, based on the information you provided to them Western Union considers this case as closed Kind Regards, [redacted] Complaint Response Date bumped because: Holiday
Dear [redacted] ,Western Union is responding to your complaint to the RevDex.com.Western Union prides itself on delivering a superior customer experience. It is our goal to exceed the expectations of our customers every time they use one of our products or services. Whenever an issue... is brought to our attention, we take it very seriously and move to correct the issue quickly.Please be aware that we are diligently researching and working on the case outlined in your correspondence with the RevDex.com. Unfortunately, we have been unable to reach resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update. We sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our services. It is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry. Kind Regards, [redacted] ***Tell us why here...
Dear Ms [redacted] : I am responding to your October complaint filed with the Revdex.com (Revdex.com)In your complaint you expressed concern regarding three Western Union money orders that were stolen from your mailbox back in February You stated that you have completed all of our Western Union documentation to initiate a trace and are still awaiting resolution and reimbursementPlease allow me the opportunity to address your concernsWe began processing your tracer request upon receipt of all forms in good order on June 10, All claims were paid by the bank of [redacted] , and the refund checks for all three money orders were mailed to your address of record on October 11, In your October email, you acknowledged receipt of all refund checksThe money order trace request is a long process and can take up to days to processIt can take a substantial amount of time to complete, as we are working with third party financial institutions that have their own processing time frames outside of Western UnionWe do apologize for the delay and inconvenience this matter has caused youWestern Union considers this case closedIf you should have any additional questions or concerns, please contact our Western Union Corporate Headquarters at ###-###-####, and provide the Western Union Reference # [redacted] You may also email us at [redacted] Sincerely, The Western Union Executive Resolutions Team
(The consumer indicated he/she DID NOT accept the response from the business.) My compensation has been listed I said $for my I convenience and gas going back and forth Complaint Response Date bumped because: Data Base Migration
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that I have no option but to accept this resolution There has never been a determination as to whom or why this occurred nor a guarantee that it will not happen again The only thing that is guaranteed is that my points were transferred,that I am now a new customer with Western Union after plus years of business and that if I want any information concerning my account I have to jump through hoops and provide information on my first born but anyone else can call in and change the name on the account without any question [redacted]
Dear Mr. **, This is in response to the complaint you filed with the RevDex.com. We sincerely apologize for the problems you have experienced. We have reviewed your concern. The transaction was rejected by the bank because the receiver’s identification number was not input and... the bank account name needed to be in Chinese. Due to an internal technical issue, the electronic refund was delayed. We contacted you by telephone and sent you the details of your refund via e-mail on July 28, 2016. We provided different agent location options for you to visit. The refund was successfully collected on July 29, 2016. Quality service to our consumers is our primary concern at Western Union. Our apologies for your overall experience and for the struggles you faced trying to obtain your funds back. Please know that we monitor and evaluate operators to ensure quality customer service is provided to our customers. We regret any inconvenience this matter may have caused. Sincerely, Executive Resolutions Group
Initial Business Response / [redacted] (1000, 4, 2015/05/11) */ Dear [redacted] , Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Western Union continually monitors the use of its systems to understand its customers' usageWe apologize for any disruption in your ability to conduct money transfers and any inconvenience this may have caused We have received your communication and require additional information in order to process your request Please complete the Consumer Questionnaire Form sent to you under separate cover for security purposes, please complete each section or it could delay your reviewThen attach any additional documents, and return the completed Questionnaire to [redacted] @westernunion.comUpon receipt of the completed Questionnaire and documents, we will review your information along with your transaction historyThe review process takes between 10-business daysUpon completion of the review, we will inform you of our conclusion We deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceIf you have any further questions or comments regarding this matter, please feel free to contact me Kind regards, [redacted] ***
Complaint: I am rejecting this response because: We followed Western Unions instructions to the maximum ability possible They get on their manufactured high horse to create the impossibility of using the circled "R" as a character that they know full well is extremely unlikely to be allowed by bank websites Another manufactured stupidity happens to be the name of our company, which happens to include a digit; they refuse to say exactly what the name discrepancy they allude to,so it is impossible to respond in an intelligent manner Please note that their "responses" could have come from a parrot; remaining the same and giving no useful information Never mind their garbage; they have refused to honor a contract that they createdThey have refused to pass the money onto the desired recipient Now we would like a straight answer: WHEN WILL WE GET OUR MONEY BACK? We are betting that answer will not be forthcoming Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because Western Union is lying One of their employees who answers the phone, named ***, Operator ID [redacted] told me that on Feb 10, the money was claimed by someone who was located nowhere near the residence of the true recipient Western Union knows very well that Ms [redacted] resides in [redacted] ***, [redacted] because I have several times in the past sent funds to Ms [redacted] through Western Union to that address I will post my complaint against Western Union in all the venues, including [redacted] and newspapers until I am reimbursed for the $that would have meant food and subsistence for the poor [redacted] family I will also use the email to let as many as I can that Western Union cannot be trusted; that it is neither honest nor reliable as a business entity.I will also counsel all my fellow [redacted] ***, retired [redacted] and other [redacted] people not to patronize Western Union [redacted] [redacted] [redacted]
Initial Business Response / [redacted] (1000, 14, 2015/04/29) */ Dear [redacted] Grylle, Western Union is writing in response to the complaint you filed with the Revdex.com Western Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quickly Our records indicate that the Money Order you are referring to in your complaint has not been cashedIn order for us to issue a refund to you, we will need the attached Money Order Affidavit to be completed, notarized and returned to us, at the following address: Western Union Financial Services, Inc ATTN: [redacted] PO Box [redacted] Englewood, Colorado XXXXX We deeply value your relationship with Western Union and are committed to providing you with the highest level of service Kind regards, [redacted] ***
Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.com regarding a refund from a recent money transfer transactionWestern Union processed your refund on October 25, Please allow three to five business days for it to appear on your bank cardWe regret any confusion or concern that this matter has caused and appreciate your patience during its resolutionSincerely, Western Union Executive Resolution Team