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The Western Union Company

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Reviews Money Orders The Western Union Company

The Western Union Company Reviews (1762)

Initial Business Response / [redacted] (1000, 4, 2015/10/07) */ Dear Ms [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced We have received your inquiry regarding the Western Union Money OrderAfter researching the payment trail of the Money Order, we have determined that the Money Order was presented to Western Union more than once and our records reflect the item was "paid clean" in banking terms at the first presentment Several presentments may occur when it is thought that the original item was not creditedOn a later date, the payment processing bank may have represented an image IRD (image remote deposit) of the Money Order againIn this case, subsequent presentments are returned unpaid because the credit has already been given at the first presentmentWe cannot pay on the same item more than once because the funds are only available one time We would suggest you advise the bank of the situation and ask them to investigate it, using a copy of the letter that was sent to you via separate e-mail on October 7, 2015, along with the enclosed photocopies to assist them in their investigation Copies of all presentments with the paid dates are reflected in the enclosures We hope this information has helped you with your concernsIf you have any other questions we can assist with please feel free to contact our Money Order support offices at toll free (XXX)-XXX-XXXX Sincerely, Executive Resolutions Group Initial Consumer Rebuttal / [redacted] (3000, 6, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Bank has investigated the response...western union did not pay the $'s....I have requested a copy of the exact location/bank that the money was sent to...I have attempted several times to get a official copy of the exact location and bank of the deposit since western union claims they paid it...as of days I have yet to recover this information...western union shad yet to return any of my calls...I have filed complaint with the FDIC as well...I want my money!!!!! Final Business Response / [redacted] (4000, 8, 2015/10/20) */ Dear Ms [redacted] , This is in response to the rebuttal to a complaint you filed with the Revdex.com Our records indicate that the "Source of Receipt" with the information that your bank is requesting was sent to you via mail at the address of record on October 15, Western Union has provided you with sufficient details for your bank to investigateIt is our hope that your bank will be able to find the payment with the information that has been shared with you To reiterate our previous communication, Western Union cannot pay for the same item more than once because funds are only available one time We regret any inconvenience this matter has caused Sincerely, Executive Resolutions Group

Dear [redacted] ***, Western Union is responding to your complaint to the Revdex.comIn order for us to pursue this matter further, we will need a copy of your bank statement dated December 24, to the present for verification that funds for this transaction were withdrawn and not returnedWe ask that you send this to us by secure means to [redacted] Kind Regards, [redacted] ***

Dear [redacted] This is in response to the Better Business RebuttalWhen a customer sends a money transfer using our Telephone Money Transfer service or WebMT service, we do not “charge” the debit or credit card unless the order is successfulWe simply “authorize” the card for the amount of the order If the transfer is not approved, or is cancelled by the sender, the charges are not appliedAs previously explained since Western Union did not have the funds for the transaction, an Authorization Hold Removal letter was sent to the issuing Bank requesting them to release the holdDepending on the bank’s procedures it may take several business days for them to release the hold they placed on your accountIf you use a debit card, the funds may leave your account balance, but will return once the authorization expiresThe card issuing bank sets the expiration time.After listening to the call recordings we did not find any lapse in the customer service providedWe do apologize that they were not able to provide you with the exact time of when funds would be released back to your account, in this particular case it depended on your Bank’s proceduresWe deeply value your relationship with Western Union and are committed to providing you with the highest level of serviceWe regret any inconvenience this matter may have causedSincerely,Executive Resolutions DepartmentWestern Union

Complaint: [redacted] I am rejecting this response because: They lied, they got the money July 12th, please see the attached copy of my bank statement. They should deliver the money immediately and not make the receiver wait three days or more for it. They need to honor their business motto if they promise to send money fast, then fast it should be not seven days after Sincerely, [redacted]

Dear [redacted] , Western Union is responding to your complaint to the RevDex.com. Please be aware that we are diligently researching and working on the case outlined in your correspondence with the RevDex.com. Unfortunately, we have been unable to reach... resolution in your matter yet, despite our best efforts. Please be assured that we will respond as soon as possible with an update.Thank you for your patience. Best Regards,Lisa D B***Executive Resolutions TeamExecutive Resolutions Specialist12500 East Belford AvenueEnglewood, Colorado 80112

Dear [redacted] ,Western Union is writing in response to the complaint received from you through the Revdex.com portal.Please note that we have concluded our investigation of your ComplaintThank you for your patience while we carried out our investigation.Our records indicate on September 29, at 1:PM Eastern Standard Time, you initiated a transfer for $to [redacted] in USAOn October 1, at 11:AM Eastern Standard Time the transaction was refunded as per your request under a new MTCN which has been successfully paid outOn September 29, at 09:44:AM Eastern Standard Time, you initiated a web transfer for $to [redacted] in USAOn September 29, at 1:17PM Eastern Standard Time you requested a refund of the transaction; however, since this was a web money transfer Western Union could not refund the funds immediately until the money was deposited into our accountOn October 14, at 21:PM Eastern Standard Time, the payment was received by Western Union and we could complete the refundDepending on your bank’s policy, it should take between 3-business days for the funds to be availableAt this point, the funds should have been received.Having considered the matters raised in your Complaint and the evidence available, Western Union acknowledges that you experienced poor customer service in this instanceWe would like to apologize to you for not meeting the high level of service that we try to provide to our valued customers.As an apology for the inconvenience, Western Union has added points on your MYWU account, equivalent to two fee free transactions.Western Union considered this case closedIf you should have any additional questions or concerns, please contact our Corporate Headquarters at [redacted] , and provide the Western Union Reference # [redacted] You may also email us at [redacted] Best regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Just so you know I have stopped using your serviceThere are just too many problems that can occur that no one at your business want to or have the power to bring to a solution Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I Have not received a refundI'm highly upset and soon will seek legal advice as I was evicted for non payment Sincerely, [redacted]

Dear Mrs [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experiencedWe contacted you by telephone on January 18, and confirmed that you received the refund check which was sent via overnight deliveryThe processing fee had been waived and therefore, not deducted from the refunded amountWe could not find errors in the processing of the refund as the checks were sent to the addresses you indicated.Direct contact information has been shared with you should you require additional supportWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and after checking my bank account it appears they have finally refunded the money to meThank you for your help in getting this resolved Sincerely, [redacted] ***

Dear [redacted] , This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced An investigation into your concerns has been initiated at this time and we will provide you with our findings as soon as possibleUnfortunately, we have been unable to attain a resolution yet, despite of our best efforts Please be assured that we will respond to you, under separate cover, once the investigation is concluded Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The bank's website sent my money to the wrong bankThey claim that the previous transactions all went to the [redacted] as well, however I have receipts proving that this is not correctThey have provided no proof to me in this forum or any otherI have received emails from them stating the payment of was sent to the [redacted] and that I need to contact that bank to see if they can locate the funds for a possible refundWestern Union has taken no responsibility for the mix up on the transaction caused by their website and I am highly dissatisfied with both their service and handling of this issue Sincerely, [redacted]

Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customers every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyOur records show that your transaction was refunded on February 9, per your requestIf this is not the case, please provide to us a copy of your bank statement dated 2/08/to presentWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high quality service that has made Western Union a global leader in the money transfer industry Kind Regards, [redacted] Tell us why here

Initial Business Response / [redacted] (1000, 4, 2015/08/18) */ Dear [redacted] , This is in response to the complaint you filed with the Revdex.com We have reviewed the transaction that you attempted to send on August, 7, 2015, using the Telephone Money Transfer (TMT) serviceYour transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsWestern Union works hard to provide money transfer services that meet the needs of the public while complying with government requirements and protecting consumers against fraudIn order to comply with government constraints and protect consumers against fraud, transfers may be blocked or limitedA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately On your complaint you mentioned that you attempted to send funds onlineWe were unable to find any attempts made through our Web site, however, we did find attempts made through our Telephone Money Transfer (TMT) serviceWe confirmed that you were able to send funds at a Western Union location As a courtesy Western Union would like to provide you with a free promotion code to use when sending a money transfer transactionThis code will cover your fees on your next Western Union money transferThis promotion code was sent to you via separate e-mail We regret any inconvenience this matter has causedIt is our hope that you will not base your opinion of us on this incident, but that you will provide us with the opportunity in the future to serve you in the manner which has made Western Union a global leader in the money transfer industry Sincerely, Executive Resolutions Group

Dear [redacted] , Western Union is responding to your complaint to the Revdex.comWe have now completed our investigation into your concerns and will address them accordinglyOur records indicate that your request has been received by our money order team and it was finalized on June 30, when a refund check was issued and sent to you via mailPlease be advised that standard mailing time applies and you should receive the check within 7-days from the send datePlease accept our apologies for any delays and inconvenience this matter may have caused youIf you have any additional questions or require further assistance, please do not hesitate to contact us againKind regards, [redacted]

Initial Business Response / [redacted] (1000, 4, 2015/09/11) */ Dear [redacted] ***, Western Union is responding to your August 24, complaint to the Revdex.com You state in your complaint that you initiated a transaction through Western Union and were required to provide documentation as part of a Compliance process; however, your transaction has not been released and you have not been provided with answers to your questionsYou want your transaction to be refunded or released for pick up On July 31, at 12:PM Eastern Standard Time, you initiated a transaction in the amount of $to Muhammad FarooqPlease be aware that your transaction was declined due to failure to meet our validation requirements in compliance with our Anti-Money Laundering compliance program or similar legal requirementsA previous transaction successfully sent does not guarantee that a future money transfer will be validated since each transfer is verified separately Western Union is required by law to screen all transactions for names identified on international government sanction watch listsWhen our systems identify a transaction that may have been sent by or destined for someone whose name appears on one of the lists, Western Union is obligated to hold the funds until it is confirmed that the customer is not the same individual as the one on the listOn your transaction, your name is very common and it has a potential match so our Security Department required a copy of your ID You may find additional information at www.westernunion.com Our records indicate that a refund was issued August 28, in the amount of $if your records do not reflect this please feel free to contact me so that I may investigate further Kind Regards, [redacted] ***

Dear [redacted] This is in response to the complaint filed through the Revdex.comWestern Union has completed its investigation into your complaint and we are very sorry for the inconveniencePlease know that Western Union closely monitors its systems and the transactions that our customers completeWe work hard to provide money transfer services that meet the needs of the public while complying with certain regulations that could be internal and/or externalTo comply with those regulations, transfers may be placed on hold, returned or limited to customersAs a financial institution, we have the responsibility to preserve a safe and secure money transfer serviceAs a result of this internal monitoring, Western Union made the decision to cancel these transactionsWestern Union can make this decision for a variety of reasonsWe generally refuse transactions based on patterns over timeUnfortunately, we are not allowed to disclose the specifics of this business decisionWe regret any inconvenience this matter may have causedSincerely, Executive Resolutions Department Western Union

Complaint: [redacted] I am rejecting this response because: I am not sure what the problem with this company isThey are more than likely racially profiling meAs I have said before, they do NOT do this with ALL customersAny employee at the point of sale where I have made these transactions, can easily and readily verify thatI have called them the other day..do you know why? Bec AGAIN they have asked me where I was bornThis happened just a few days ago!!!!!!!Of course, I received no phone call from themThey do NOT CARE about the customers!!!! They are inconsiderate, and all they care about is moneyThey are not smart enough to keep the information of the receiver in their computer systemSo they continually, and repeatedly harass customers who they see fit to harassThis matter should have been resolved a good while ago, and instead it persistsI don't want to hear nonsensical stupidity about fraudHow many criminals who commit fraud will write the home office, make phone calls to the company, as well as complain to you about being mistreated???I have told these individuals repeatedly where I was born, and they refuse to retain that information in their systemInstead, they repeatedly regurgitate the same verbiage that they were trained to sayIntelligent customers like myself will not fall for that verbal nonsense, that means nothing They CONTINUALLY ask the same questions every single time.I repeat, THEY DO NOT ASK EVERY SINGLE CUSTOMER WHERE THEY WERE BORN!!!!!!!!!! They only save that for certain customersI am sick to death of their stupidity, racial profiling, discrimination, inconsiderate attitude, and their extremely stubborn refusal to put an end to thisThis is why companies fold...we get tired of being treated like garbage while they arrogantly take as much money as they can from customers, with zero concern as to how their standard operating procedures for certain customers affects themTheir attitude, and arrogance in addition to racial profiling, is disgusting on every level there is Sincerely, [redacted] ***

Dear [redacted] ,This is in response to the complaint you filed with the Revdex.comWe sincerely apologize for the problems you have experienced.We tried to review your concern with the information that you provided and were unable to find any transaction and verify the actual issue that you experienced when you tried collecting the funds that were sent through Western UnionWe verified your name and address with our Compliance team and could not find any issues associated with your information.We attempted contacting you by telephone and e-mail on January 12, and of 2016, however, there was no response.Should you provide additional details or re-establish contact in the future, the case will be re-opened for investigation.We regret any inconvenience this matter may have causedSincerely, Executive Resolutions Group

Dear Mr***, This is in response to the complaint you filed with the Revdex.com regarding a money transfer refundWestern Union prides itself on delivering a superior customer experienceIt is our goal to exceed the expectations of our customer every time they use one of our products or servicesWhenever an issue is brought to our attention, we take it very seriously and move to correct the issue quicklyWestern Union has settled this issue with the sender on March 8, If you need to receive the funds, please contact your senderWe sincerely apologize for any inconvenience you have experienced with retrieving the specified Western Union transaction and in using our servicesIt is our hope that you will not base your opinion of us on this incident, but that you will give us another opportunity to provide you with the high-quality service that has made Western Union a global leader in the money transfer industrySincerely, Western Union Executive Resolutions Team

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