Thrift Auto Sales, Inc.

Please email *** to get direct resolution of your concerns This is the first time we are hearing about any issues Thank you.***

Complaint: ***
I am rejecting this response because:
Firstly, I do believe that the dealer is responsible for the car to pass inspection, which it couldn't because of the transmission issue, the dealer agreed to fix said issue and took the vehicle into their possession on July 6, thirty days later there was still no car available The last contact I had with the dealer was difficult, the owner told me that dmv was shutting him down and he couldn't help me anymore and I was on my ownThey don't have my car anymore thrift auto sent my car out for repair and left it up to me to find where it was being repaired, when I did find the car at a local dealer they informed me that they have been trying to reach thrift for three weeks, regarding the car and that thrift owes them $dollars or they won't give me the carSecondly the invoice price and the amount financed was a huge difference $to be exact I later found out that there was a prep fee of $$warranty as well as the taxes and registration fees, which I understandI was never informed of the prep fee or the amount of the warranty, if these items were made available to me I would never have made the dealThe bill of sale said $but I found out later I'm financing
Regards,
*** ***

The payoff has been sent back to the bank by the dealership, the loan should be at zero any minute Thank you

Can you please provide us the documentation of when you bought your vehicle and the supposed repair bills that you are referring to Within every sale we have a WE OWE YOU form Can you please explain what was promised to you If the so called repairs fall in line with the Lemon
Law guideline and fall within the time of obligation category we will take car of the issues Thank you

The payoff has been made and the check has cleared our accountPlease contact your bank to make sure of this If you have any other issues please email me at ***Thanks,Nick

Is there anything in writing that you requested cancellation of the warranty? By way of email to the dealership or to the warranty company Thanks

the plates and registration are complete and the window etching refund takes 10-days to process It has been initiated hours ago, a check will be coming in the mail

We made all the repairs to his car and I forwarded the receipts

Temporary plates will be back on today, please feel free to call me directly at (*** with any questions Thank you and sorry for the inconvenience

Can you please let me know where to send the 22 dollars.  Thank you.

This customer sent a wire to thrift auto sales which was rejected by our [redacted] and forwarded back to the customer by the wire department instantly.  In addition the reason this happened was because there was never a purchase order created nor a deal finalized for an agreed amount.  This...

customer had their money back the day they sent it.Thank you.

Please email [redacted] directly [redacted]Your purchase of the [redacted] has not been funded and we have not been paid on the car that you tried to purchase.  But lets talk and see what we can do to fix this.  Thanks

Complaint: [redacted]
I went down to the dealership and signed a new...

contract so the deal should be done but they still did not pay off my trade in vehicle and it is 65 days passed due so it is hurting my credit score badly and this needs to be fixed ASAP 
I am rejecting this response because:
Regards,
[redacted]

Can you please email your vin number for the car you bought for us to look into the problem.  [redacted] - also please send your best contact number, thank you

I am rejecting this response because:
Greetings,Could you please re-open this claim as the issue has yet to be resolved. I have...

contacted the business multiple times and have yet to speak with anyone in regards to this issue. I saw on my complaint that they responded. I did not know they responded as I thought I would receive an email notifying me of their reply.  I am now aware of how to respond.

I am rejecting this response because: The remain funds is still outstanding.

The car loan has been paid off a long time ago and we reimbursed the customer 500 towards reduction of warranty purchase price.  I am not clear on why this is not resolved.  Please feel free to email me directly at [redacted]

Complaint: [redacted]
I am rejecting this response because:I am not clear what the response it stating. The terms that the dealership stated that the warranty consisted of is not what I received. Is the response stating that they will cancel the warranty? I contacted the dealership on Friday because I discovered that they did not pay off the car loan for the Jaguar that I traded in to them. The bank contacted me stating that my son was delinquent in the monthly car note. I spoke with the owner on Friday and he stated that he would resolve all my issues on Monday, April 20th. I will keep you abreast if the warranty issue and paying off the 20,000 car note has been resolved. 
Regards,
[redacted]

This issue has been resolved and the customer and myself are on the same page, thank you.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]