Thrift Auto Sales, Inc.

Review: I sold my 2012 [redacted] to Thirft Auto Sales on July 14, 2015 for the price of $16,200. My vehicle was financed, so [redacted], one of the managers there, said they would pay off my current car loan immediately, and cut me a check within TEN days for the difference between the loan payoff and sale price. Since July 14th, I have not had my loan paid off, nor have I received a check for the difference. I have had to make two loan payments in the past two months on a car I do not have because the dealership has not paid off the loan. I stopped in last month to talk to [redacted], and he said there must be a problem with the bank. Called the bank to discuss, and they had not received any payment, checking and rechecking again. Called thrift auto sales last week three times, and was either hung up on or directed to a number that was not [redacted]'s. The woman on the line would not let me talk to him. After the last payment I made, I currently owe $10,646.45 on my loan. From the agreed sale price of $16,200, I am owed a check of $5,553.55 for my vehicle. All I want is the money i'm owed for my vehicle, and to avoid getting a lawyer involved. But this is my last attempt before that happens. Please help.Desired Settlement: Would like my loan paid off and a check of $5,553.55 for the sale, or a check for $16,200 so I can pay off the car loan myself and receive the money I am entitled to. I have the contract that was written up if needed.

Review: I was not able to close a deal with the purchase of a vehicle from this business, so I visited the dealership and requested the return of my deposit to my bank and the return of the title of my car that was supposed to be a part of the original deal. This request originally was done about three weeks ago, and last week, I finally received my deposit into my account. I have not yet received my title because, as it was explained to me about three weeks ago, it was sent to the DMV for a change over to the business, done prematurely because the deal was never finalized by me. It was only today, Monday, February 10, 2014, that the person that handles the title issues for this business was alerted about the return of the title to me. This is unacceptable, and feel that [redacted], the dealer I was doing business with directly, and other members of staff have not taken me seriously in regards to this issue, and have not dealt with this situation with the degree of urgency it deserves. I'm looking for the prompt return of my title, which belongs to my 2001 Nissan Maxima GLE. Thank you in regards to solving this problem and taking time in reading this complaint.Desired Settlement: I would like the prompt return of my title.

Business

Response:

This title has been returned to the customer to our knowledge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought a Mercedes CLS 550 on 9/7/13 with a warranty for $2,600. I received a letter from the warranty company dated 9/18/13 that they will not warranty my car. I immediately contacted Thrift Auto to refund the amount plus the tax (i.e., 7%) I paid. I was told that the funds would go to the bank I financed with. It is now 11/7/13 and after numerous calls and emails, the bank has still no received the check and I have not recieved an answer as to when they will be paid. I continue to pay interest on the amount of $2,782.Desired Settlement: The amount of $2,782 should be paid to my bank immediately.

Business

Response:

This money has been returned to the bank. Our knowledge is that everything has been handled.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.