Thrifty Appliance Parts

HAD A FEW PROBLEMS WITH COMMUNICATIONS, BUT THEY RESOLVED THEM, IF YOU HAVE COMMUNICATIONS PROBLEMS, DETAIL THEM OUT SO THEY CAN MAKE IT RIGHT. NO OTHER PROBLEMS WITH THEM. GOOD PARTS SELECTION.

I recently contacted Thrifty Appliance parts to get some parts to a Kitchenaid mixer I have that was my mother'sWhen I contacted them I spoke to an AshleyShe took time and looked for everything I neededUnfortunately she did not have it but offered to send it over to her Research team to see if they could find itSo she took my email and said she would contact me when she has the information, but she did warn me that it may have been discontinued She was very helpful and very nice and politeI will be recommending they site to my friends and relatives

I ordered a heating element from them for my dryer, I knew this was the part(s) I neededUpon receiving the part from Thrifty I installed it correctly, and after just a couple uses multiple parts on the element failedI contacted Thrifty to notify them that the part they sold me was defectiveThey told me I needed to submit the problem into a repair forum online, that they along with other appliance part companies fund by the wayI was reluctant to do this, because I knew what the problem was, and didn't need to double check it with any online forumUpon be given a frustrating run around on the forum, I contacted Thrifty again to complain and request a replacement part, since they refused a refund upon returning the defective part they soldI told them the problems I was having on the forum, and their only response was complete the conversation on the forum, and when one of the techs on the forum deems the part defective we'll issue a ReturnSo, in hitting my limit with their unsavory business practices, I took the part they sold me to a certified repair shopThey looked over and tested the Dryer assembly and found both the Thermal fuse, and thermostat to be faulty along with wiring and the unit was in their expert opinion a cheap rebuildThrifty appliance parts are running a scam business, where they sell faulty parts, and when they ultimately fail, give you a run around under the guise of "Professional Technicians" giving you advice, only to cover Thrifty from having to actually be accountable for selling inferior productsI am beyond unsatisfied with this company and what it is doing is illegal, and they should be held accountable for the scam business they are running.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I want a full refund.TranslateMessage to Revdex.comI've gone through my credit card company but they were unable to do anythingI thought I opened a complaint back in November, but I never heard anything back from Revdex.com, and the issue has not been resolved

Mr [redacted] placed orders on our siteBoth orders were placed on Monday, May 11th, for one (1) Dishwasher Rack & Roller Replacement – Part ERWD28XTwo (2) transactions were processed on Mr [redacted] ’s end and two (2) order confirmation emails were sent to his email address provided on the ordersBoth orders were shipped on Tuesday, June 23rd, via FedEx and both delivered on Thursday, June 25th, to the shipping address provided.We were contacted by Mr [redacted] on Friday June 19th, via live chatHe was inquiring on the order status and provided our Customer Service Rep, Trevor, with order # [redacted] Trevor checked the status of the order number provided and let Mr [redacted] know the item was on a slight back order causing the delayIt was only when Mr [redacted] contacted us again on July 17th, to let us know that two orders were received and provided us his email addressChecking our system using his email address instead of one (1) single order number provided us with the information that Mr [redacted] had in fact placed two (2) orders on our site explaining the two (2) racks received.Our Customer Service provided Mr [redacted] a Return Authorization for the one (1) additional rack that was not neededSince the order was placed twice by Mr [redacted] not due to an error on our end, the refund was processed based on our Standard Return Policy: Return Authorization Part(s) may not be returned without the Return AuthorizationThrifty Appliance Parts LLC has the right to refuse any unauthorized packageAny parts returned without obtaining a Return Authorization will be charged a 50% restocking feeAn unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/usedUnauthorized packages may be refused at the warehouse and returned to the senderCustomers may incur the cost of shipping the unauthorized package back to the senderFor items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Thrifty Appliance Parts LLC is not responsible for return postageParts in non-OEM packaging will be declined for a refund.Attached, I have provided the chat transcripts with our company, both Invoices showing two (2) orders placed on our site and the refund transaction showing the refund processed for the returned itemIf any further information is needed or if anything is unclear, please contact me.Thank you, [redacted] Thrifty Appliance Parts LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] First of all Thrifty did NOT have a day contact clause in their return policy before I ordered the partsI read the return policy prior to ordering & the day return policy was a big reason why I ordered from them because I knew I would not be replacing the gaskets immediatelySecond, through all the corrospondance they never once mentioned the day contact clauseI firmly believe this was added after this ordealThird, they had me deal with alleged multiple people in alleged multiple departments asking for anything they could imagine to ask forI have attached the email corrospondance for you to readYou can read for yourself that this is clearly a stall tacticThe different things they are asking for is actually not for me but for them to work out with their vendor such as measuring the gasket in question, etcI ordered replacement gaskets for a certain make & model refridgerator/freezerOne gasket fit correctly & the other did NOT! According to their return policy that I read prior to purchasing their gaskets, all I had to do was contact them for an RMA and send the part back that I didn't want/needThe gasket in question looked fine, it could be just a little shortThe exact specs & measurements are not for me to determineI replaced the freezer door gasket with no problem & it fit correctlyThe fridge door gasket did not fit & I was not going to fight with it & take the chance of damaging it so they wouldn't accept the returnAll I was requesting was a prepaid return label (because this gasket does not fit the door) and an RMA so I could return gasket Note: If the attachment of the emails does not open please advise me so I can resend themThey clearly speak for themself that they are nothing more than a stall tactic.Regards, [redacted]

I ordered a replacement whisk for a gift on the Wednesday before Christmas and it arrived Christmas eve in time for me to give it It was exactly what was needed and price and delivery was fantastic!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe response from this company is a lie I did indeed order the correct gasket, but they sent me the wrong one, not only was the part incorrect, it was poorly made, it did not have the dimensions that were listed on the package They gave me a name and link to the correct gasket, according to them But it was the wrong color, and unlike the gasket I was trying to replace, nothing about it looked like the gasket I was trying to replace I was upset about this, because they were trying to get out of replacing the wrong gasket they sent me I paid for the shipping to return the gasket they sent to me, the gasket was in the same condition as it was when I received it The only bend it had was the warped bent there was when I received it, (one of the reasons I wanted to return it) There was no hole in the gasket, and I returned it in the package it came in They said they threw the gasket away, and did not bother letting me know this, until I inquired where my refund was This company lies, and tries to get out of allowing returns on substandard products I have never dealt with such a poor company, and I continue to tell people about how dishonest this company is I will stand by this statement, and will not back down to the fact they are liars and crooks Regards, [redacted] ***

For any incorrect items sent, we must have that information within days of receipt to issue a replacementThis differs from our Standard Return Policy that Mr [redacted] speaks ofIf Mr [redacted] would still like to return the one (1) WR24XGE Refrigerator Freezer Door Gasket Replacement - ERWR24Xand/or one (1) WR24XGE Refrigerator Door Gasket Replacement - ERWR24Xwe would be willing to accept these back uninstalledIf Mr [redacted] wishes to do so, we ask that he makes sure to write RA# RAtp30139969snd on the outside of the package where it is visibleUpon receiving the gasket(s) returned, we will then be able to issue Mr [redacted] a credit for one (1) WR24XGE Refrigerator Freezer Door Gasket Replacement - ERWR24Xand/or one (1) WR24XGE Refrigerator Door Gasket Replacement - ERWR24Xper our standard return policyIf there is any other documentation you may need or if anything is unclear, please contact meThank you, [redacted] , ThriftyApplianceParts

This case was closed as unresolved as our company could not come to any agreement with the customer and the customer refused to return the item for a refundI have looked further into the issue this customer has had an have decided to fulfill his original desired settlementWe will not need the gasket back, but I have provided a refund on his Credit Card in the amount of $as of 06/16/This was processed on Transaction Tag [redacted] at 11:19am ESTIf you have any further questions, please feel free to contact meThanks, [redacted]

[redacted] placed an order with our Company on Saturday, September 13, for one (1) Replacement Dishwasher Motor & Pump, Part# ERGEDWM Unfortunately we have been informed by the Manufacturer that the Replacement Dishwasher Motor & Pump, Part# ERGEDWM is on nationwide back orderMr [redacted] was issued a full refund of $on Wednesday, October 08, This was a credit for the shipping and the one (1) Replacement Dishwasher Motor & Pump, Part# ERGEDWM that is on nationwide back order Enclosed is a copy of [redacted] ’ invoice and the Transaction Detail Page from our Processor showing Mr [redacted] ’ refund for the back ordered partIf there is any other documentation you may need or if anything is unclear please contact me Thank You, [redacted] Thrifty Appliance Parts

I am thoroughly impressed with Thrifty Appliance and their customer service! If you or anyone you know of needs a part or piece to an appliance, this is a one stop shop! I have a two year old that found it very easy to pop my old oven [redacted] off and throw it in the trash! I took matters into my own hands (without the help of Thrifty Appliance) and ordered a [redacted] just off of looks, it was the wrong ***, since I NEEDED an oven [redacted] I decided to try some local appliance stores to help me in locating the exact part that I needed! Upon calling the first store, I was spoken to like I was an it for not knowing how to locate the product number of my oven, probably because I was a woman, and I'm sure it is frustrating trying to explain something to someone who has no knowledge on appliances whatsoever! They quoted me $on the missing ***Eager to find something a little more reasonable I called the "best" appliance store in my areaThey were great, but quoted me around the same priceIn my frustration, I decided to give Thrifty Appliances another chance, but this time contacting the Customer Service department! Boy, am I glad that I did! They explained to me where I could find the serial number and product number, without any frustration or rudeness! As soon as I got that information, they sent me the direct link to order the part! I clicked the link, and was AMAZED to see a $price tag attached! No further argument or searching, I purchased RIGHT AWAY! I received the part and placed it directly on, with no trouble at all, but had I had any trouble at all, I know who I would have contacted! Thrifty Appliance is where it's at! Thank you Thrifty Appliance!!!

I received the part I ordered in good timeI used the live chat and it was helpfulOverall I would recommend them to others

They have finally sent me my missing partThanks [redacted]

Thrifty Appliance Parts does not feel that we should be penalized for this transaction as we have reached out to [redacted] multiple times with the instructions to receive a replacement, or a refundShe has not provided the information that we need to further assist her with a defective claim and still has the item in her possessionOur company would be more than happy to process this claim for her, however, in doing so we must also follow proper policies in set by our Company as well as the manufacturer directly.I have reached out to Ms [redacted] again this past week for more information so we can have the issued resolved as per her original requestWe have yet to receive any responseWe feel as though we have worked directly with the customer to try and resolve the issue, with no cooperation on her endWe are more than willing to get this issue resolved, however, we must have the customer's input to do soPlease see attached for the latest email communication from our staff with no response yetIf any information is needed, or anything is unclear in this case, please let me know.Thank you, [redacted]

KUDOS Thrifty Appliance Parts! You guys are the BEST! Every time I need a part you are there stepping up the processI just received my shocks for my front Loaded Whirlpool washerIt was bouncing all over the place and making such a racketWhen I replaced those shocks it was like it brand new (we've had it well over years)I looked at these parts at other parts stores, Thrifty had them way cheaper, and it's a comparable quality itemThank You again and I look forward to telling my friends about you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

Do not buy anything from ThriftyI purchased a part for my dryer and tried to plug it into the mechanism but it wouldn't fitI emailed Thrifty and they said I needed a different partOf course they wanted me to buy the other part before returning the oldAt least I wasn't suckered into thisTurns out, after I returned the item, they said they wouldn't credit me because it had been installed--even though I contacted them for a new part because I couldn't install it! And they "destroy" the part--they refuse to send it back to meThey're probably re-packaging it right now for another unwitting customer! Buyer Beware!!!

The dual inline water valve I purchased worked perfectlyShipping was fast and the price was unbeatableIt was a pleasure doing business with you

Thank you Ashley for making my Sunday better by locating the part I needed to fix my fridge so I wouldn't have to buy a new fridgeThank you again C [redacted] S