Thrifty Appliance Parts

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted] ***

I ordered a heating element from them for my dryer, I knew this was the part(s) I neededUpon receiving the part from Thrifty I installed it correctly, and after just a couple uses multiple parts on the element failedI contacted Thrifty to notify them that the part they sold me was defectiveThey told me I needed to submit the problem into a repair forum online, that they along with other appliance part companies fund by the wayI was reluctant to do this, because I knew what the problem was, and didn't need to double check it with any online forumUpon be given a frustrating run around on the forum, I contacted Thrifty again to complain and request a replacement part, since they refused a refund upon returning the defective part they soldI told them the problems I was having on the forum, and their only response was complete the conversation on the forum, and when one of the techs on the forum deems the part defective we'll issue a ReturnSo, in hitting my limit with their unsavory business practices, I took the part they sold me to a certified repair shopThey looked over and tested the Dryer assembly and found both the Thermal fuse, and thermostat to be faulty along with wiring and the unit was in their expert opinion a cheap rebuildThrifty appliance parts are running a scam business, where they sell faulty parts, and when they ultimately fail, give you a run around under the guise of "Professional Technicians" giving you advice, only to cover Thrifty from having to actually be accountable for selling inferior productsI am beyond unsatisfied with this company and what it is doing is illegal, and they should be held accountable for the scam business they are runningTranslate Desired Resolution / Outcome Desired Resolution: Refund select Desired Outcome: I want a full refundTranslate Message to Revdex.com I've gone through my credit card company but they were unable to do anythingI thought I opened a complaint back in November, but I never heard anything back from Revdex.com, and the issue has not been resolved

I'm glad I didn't see these negative reviews before I ordered my dryer heating element from them (via Amazon). Their price was the lowest and shipping was free!! The part arrived within a week (I didn't pay for faster shipping). It fit perfectly and worked - for 5 dryer loads. I emailed them and they replied within minutes. They said they will replace it only if their tech guy (sent me a link) said it was bad. Initially he said "if it worked for 5 loads then it's not defective." I was bummed. I sent him a picture and he suggested I installed it incorrectly. So I gave his argument back to him and said "It worked for 5 loads." He suggested I purchase another one - I politely said I didn't want to buy another, I was afraid it would happen again, especially if it was due to me installing it wrong. How would I make sure this didn't happen again? Shockingly, he said he would agree the part was defective if I agreed to pay the shipping ($6) of a replacement- and I did NOT have to return the broken one. Yea!! He even sent me a link to a different video of how to install it and told me the precise time to look at. That's great service! I received the new part in a few days and it has worked for many more than 5 loads! So I must disagree with the negative reviewers. This company had excellent customer service when I needed them.

I highly recommend this business I chatted with Ashley and she was more than helpful getting my account in order

Mr. [redacted] placed 2 orders on our site. Both orders were placed on Monday, May 11th, 2015 for one (1) Dishwasher Rack & Roller Replacement – Part ERWD28X10335. Two (2) transactions were processed on Mr. [redacted] ’s end and two (2) order confirmation emails were sent to his email address... provided on the orders. Both orders were shipped on Tuesday, June 23rd, 2015 via FedEx and both delivered on Thursday, June 25th, 2015 to the shipping address provided.We were contacted by Mr. [redacted] on Friday June 19th, 2015 via live chat. He was inquiring on the order status and provided our Customer Service Rep, Trevor, with order # [redacted] . Trevor checked the status of the order number provided and let Mr. [redacted] know the item was on a slight back order causing the delay. It was only when Mr. [redacted] contacted us again on July 17th, 2015 to let us know that two orders were received and provided us his email address. Checking our system using his email address instead of one (1) single order number provided us with the information that Mr. [redacted] had in fact placed two (2) orders on our site explaining the two (2) racks received.Our Customer Service provided Mr. [redacted] a Return Authorization for the one (1) additional rack that was not needed. Since the order was placed twice by Mr. [redacted] not due to an error on our end, the refund was processed based on our Standard Return Policy: Return Authorization Part(s) may not be returned without the Return Authorization. Thrifty Appliance Parts LLC has the right to refuse any unauthorized package. Any parts returned without obtaining a Return Authorization will be charged a 50% restocking fee. An unauthorized package is any part return that has not been given an RA number or any part found to have been previously installed/used. Unauthorized packages may be refused at the warehouse and returned to the sender. Customers may incur the cost of shipping the unauthorized package back to the sender. For items cancelled or returned due to reasons other than an error on our part, the actual cost of shipping will be deducted from the refund and Thrifty Appliance Parts LLC is not responsible for return postage. Parts in non-OEM packaging will be declined for a refund.Attached, I have provided the chat transcripts with our company, both Invoices showing two (2) orders placed on our site and the refund transaction showing the refund processed for the returned item. If any further information is needed or if anything is unclear, please contact me.Thank you, [redacted] Thrifty Appliance Parts LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowSome how this message went into my spam folderYou closed this complaint before I could answerThrifty did not have the day contact clause in their return policy when I made this purchaseI would like you to re-open this so I can give my inputI am just asking for a refund on gasket & all they did was keep stalling me Regards, [redacted]

J [redacted] H [redacted] hereI ordered a drain pump for our LG washerAll was well until I saw that the shipment was being returned to the shipper after a four day transitI chatted with Ashley at Thrifty, and then realized I had inadvertently put a zero instead of a nine in my addressShe comforted me, and made sure it was corrected, and we awaited for the shipment to reuturnAs soon as it arrived she made sure it was resentI confirmed this morningAshley and Thrifty are an example to online retailers to provide the best customer serviceThank you Ashley and ThriftyI would recommend purchases items from this business without hesitation

Mr [redacted] placed an order with our company on June 17th, for one (1) WR24XGE Refrigerator Freezer Door Gasket Replacement - ERWR24Xand one (1) WR24XGE Refrigerator Door Gasket Replacement - ERWR24XThis order was processed and was shipped on June 19th, with FedEx Tracking number [redacted] This was delivered on 06/25/per the tracking informationWe were first contacted by Mr [redacted] on 07/12/2015; days after the items were receivedHe notified us that the gaskets received were not fitting correctly on his unitOur customer service attempted to assist him with installation instructions for these gaskets as they can be difficult to installAfter installation instructions were provided, Mr [redacted] proceeded to let us know that the wrong parts had been sentPer our Company policy (listed below): Damaged / Incorrect / Missing Items If your order was damaged, is incorrect or is missing an item(s), please notify customer service within days of receiving your orderIf we do not notate your account within days we cannot guarantee that we will be able to offer you a replacement orderFor any incorrect items sent, we must have that information within days of receipt to issue a replacementRegardless of policy, our customer service attempted to get more information from Mr [redacted] regarding the parts received to have the issue resolved immediatelyPhotos of the items as well as the pick ticket for this order were requested in order to further assist Mr [redacted] in getting the correct items sent out to himAfter Mr [redacted] refused to send any more information on this order, there was no further contact from him until this complaintIf Mr [redacted] would still like to return the one (1) WR24XGE Refrigerator Freezer Door Gasket Replacement - ERWR24Xand one (1) WR24XGE Refrigerator Door Gasket Replacement - ERWR24Xwe would be willing to accept these back uninstalledIf Mr [redacted] wishes to do so, we ask that he makes sure to write RA# RAtp30139969snd on the outside of the package where it is visibleUpon receiving both gaskets returned, we will then be able to issue Mr [redacted] a credit for one (1) WR24XGE Refrigerator Freezer Door Gasket Replacement - ERWR24Xand one (1) WR24XGE Refrigerator Door Gasket Replacement - ERWR24Xper our standard return policyEnclosed is a copy of Mr [redacted] ’s Invoice, the FedEx Tracking showing delivery, as well as the email thread showing the communications between our Customer Service and Mr [redacted] on 07/12/2015-07/13/If there is any other documentation you may need or if anything is unclear, please contact meThank you, [redacted] SpeedyApplianceParts

I purchased a water inlet valve for my washer on 1/5/i received a dryer heating element on 1/8/i notified them right away, never took the part out of the box, and asked to have the correct part shipped asap I had to send photos of the part, the box, and send information on the colors of stamps on the packing slip before I received a return authorizationonce I received that, I had to notify them when I shipped the part back to them it's now 1/ am and haven't received any information that my part (that I paid for on 1/5) has shippedi was told that as soon as I did each of the list above I would have the correct part shippedi feel like i've been strung along for a week all for nothing this company does not care at all about the customer and feel like i've been takenwhen (if) I receive my part, i'm wondering how good it will be or if it will even work this is a shady company and definitely wouldn't recommend anyone using them

This customer placed an order on our site on 01/16/for Refrigerator Freezer Door Gasket Replacement - Part ER [redacted] contacted us on 01/26/regarding the order stating that the gasket was incorrect and would not fit onto the doorWe further assisted this customer locate the correct part listed for their RefrigeratorMs [redacted] ordered part ER241872509, but the correct gasket replacement for her unit was part ERThe dimensions for the part received were incorrect because the part ordered and received was not the correct dimensions for her refrigerator.After further contact, we provided Ms [redacted] with a Return Authorization on 01/27/She was highly upset that this was not a prepaid labelReturn shipping is only covered by our company if the error was on our endThe customer received the part that she ordered, unfortunately, this was not the correct replacement for her unit resulting in the gasket not fittingThis gasket was returned to our facility on 02/11/The gasket was not returned in it's original conditionThe gasket had a bent frame and a hole in the gasket where this was attempted to be installedPer our Standard Return Policy, we are unable to accept any returns of items that have been used, or altered from their new and original condition as we cannot sell these as new replacementsI have attached the email history, our Return Policy, as well as the photos of the gasket from our Returns DepartmentIf any further information is needed or if anything is unclear, please contact meThanks, [redacted]

I ordered a replacement door bin for my frigThe price was reasonable, the delivery was prompt and the piece fit! Win-win-win!!!

Please see attached for refund response information for this caseIt looks like this was received when our main account manager was out on maternity leave and was unaware this was
unresolvedSorry about that!This has since been resolved and the customer's order has been delivered per their desired settlementThis order was shipped on 10/12/with USPS Tracking number ***USPS Tracking information no longer available, but per the email contacts with the customer, it looks like this was delivered on 10/22/and the customer has received the item purchasedThe shipping option chosen on this order was 3-business daysDue to a carrier delay, this order did not arrive to the customer until 10/22/2016, business days laterI have provided a shipping refund for the customer in the amount of $due to thisIf you have any further questions or if anything is unclear, please contact meThank you,
*** ***Thrifty Appliance Parts

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Some how this message went into my spam folderYou closed this complaint before I could answerThrifty did not have the day contact clause in their return policy when I made this purchaseI would like you to re-open this so I can give my inputI am just asking for a refund on gasket & all they did was keep stalling me
Regards,*** ***

Very satisfied I received what I ordered in good shape and in short time

They do not stand behind there parts

Courtney KIn customer service worked diligently and in a very timely manner to track down parts for a somewhat dated appliance Although Thrifty did not carry the parts in its inventory, she was willing to help me with alternative sources

Very helpful and fast They even go out of their way to find who has the part in the event that they don't carry what you're looking forRepetitive customer

*** *** placed an order with our Company on Monday, October 06, for one (1) Replacement Dishwasher Door Balance Kit, Part# ER
Mr*** contacted our Company on Friday,
October 10, stating that; when the Replacement Dishwasher Door Balance Kit, Part# ERwas installed it broke and would rather receive a credit as opposed to a replacementOur Customer Service Department then replied back apologizing for the inconvenience and stated that "As per our Policy for damaged or defective parts is to issue a replacementYou indicated you did not need a replacement, would you like for me to request an in-store credit in lieu of the replacement shipment?"Unfortunately as of this date we have no records of Mr*** ever contacting our company after Our Customer Service people tried to help resolve the issue by offering an in-store credit in lieu of the replacement shipment
Enclosed is a copy of *** ***’s invoice including the Tracking Detail Page from USPS showing Proof of DeliveryIf there is any other documentation you may need or if anything is unclear please contact me
Thank You, *** ***
Thrifty Appliance Parts

*** *** placed an order with our Company on Tuesday, December 2, for one
(1) Dishwasher Door Spring & Hook Replacement, Part# ERUnfortunately we have been informed by the Manufacturer that the Dishwasher Door Spring & Hook Replacement, Part#
ERis on nationwide back orderMr*** was issued a full refund of $on Friday, December 26, This was a credit for the shipping and the one (1) Dishwasher Door Spring & Hook Replacement, Part# ERthat is on nationwide back orderEnclosed is a copy of *** ***’s invoice and the Transaction Detail Page from our Processor showing Mr***’s refund for the back ordered partIf there is any other documentation you may need or if anything is unclear please contact meThank You, *** ***
Speedy Appliance Parts

Quick serviceReceived order in days, correct partAnd was cheaper than I found anywhere else