Ticket Monster

Last February we planned a Disneyland trip for April and I purchased the Disneyland Tickets. They were good through December 31,2020. Of course the trip was cancelled by the Hotel and the Airlines which refunded everything (even the non refundable airlines did). Naturally it was the right thing to do. So I contacted Ticket Monster for my refund. No refunds period! But Disneyland is closed I said. No Exceptions! But I can't even go there 8 months later. Disneyland is still closed! No Refunds Period! How about extending the deadline I thought? NO changes Period. So now I am out $800! Stay away from them. Any one putting profits ahead of doing the right thing in this Covid-19 environment should be avoided. Don't throw your money away like I did. Always buy tickets from a reputable ticket reseller. I am a little surprised that the State of Florida hasn't closed them down yet.

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondPlease be advised that the section listed for the parking passes is not a section listed in the seating map of the stadium which clearly shows that these were not admission tickets to the gameIn addition, the parking passes stated additional comments that these were parking passesFurthermore, our Terms and Conditions states the following “The seating chart on our website is included as a convenience and is shown to provide a general view of the venue in accordance with the information we have received, which may or may not be accurateIt is your responsibility to confirm the exact location in the venue of the tickets we offer” ? In addition, this is the link to our site [redacted] The customer purchased two parking passes and our company successfully delivered the merchandise to the customerThe parking passes were clearly stated on our site that they were not admissions to the gameFurthermore, the passes did not provide a section or row for any seating in the stadium? ? In addition, prior to placing an order on our site each customer has the opportunity to review cart detailsCustomers have to select an option that states they agree to our Terms and Conditions before an order is placedPlease see statements below:“I agree to Ticket Monster User Agreement and acknowledge that:All sales are final (double check the event DATE and LOCATION)I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.”The customer purchased parking passes which Ticket Monster deliveredIn addition, the customer did in fact agree to Terms and Conditions prior to placing the order which states that all sales are finalIn conclusion, Ticket Monster has acted in good faith and followed company protocol? If you have any questions, please do not hesitate to contact us

Order cancelled - TWICE! I ordered tickets to the 2020 NHL Winter Classic on the Ticket Monster website. Later that day, I received an email from Ticket Monster indicating my tickets were cancelled because the seller could not meet its obligation. I then reordered tickets on Ticket Monster for different seats (now much more expensive), only to have my order cancelled AGAIN – this time LESS THAN 3 HOURS BEFORE THE GAME STARTED. Ticket Monster was unwilling to provide replacement tickets, so we ended up missing the entire event. Although they promised a refund, our day was ruined due to this unprofessional and unreliable company. I do NOT recommend using Ticket Monster.

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster works hard to maintain the integrity of ticket sellers on our platform and so this happens infrequently, but when it does happen, we take it very seriouslyWe require proof from the venue that the tickets were not valid and then submit that proof to the vendorOnce the vendor investigates, they respond and let us know what the result will beTicket Monster acts as the mediator and when issues such as this arise, we work our best to resolve the matter in a timely mannerWe require our vendor to respond to us within business days with a resolution once proof is provided.We apologize for this experience as we would never want this to happen to any of our customers We will be following up once we hear back from our vendor and will provide a full refund once we have finalized our investigation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: We tried to get documentation from the venue and were denied becuase its in a different state and past the game date by a monthThey have no way of giving us documentationAll we have is a Email from ticketmonster stating our tickets were cancled on the day of the event right when we tried to use the tickets? If we do not get our money back, we will turn to the courts to get it backWe did not pay $just to be denied entry ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Ticket Monster appreciates the opportunity to respondBefore an order is placed, every customer is brought to the order detail page where the event details are explicitly statedThese details include the event, the date & time of the event, the location, the section & row, the cost per ticket, the amount of tickets, the type of ticket and the total amount for the ticketsThe customer is then required to enter their billing/shipping information, phone number, email address and to accept the Terms and Conditions listedThe order is submitted once the customer clicks the Place Order button located at the button of the order detail page, which is an electronic signature of the customer placing the orderThe customer agreed to the Terms and Conditions which state All Sales Are Final when purchasing tickets on our siteWe apologize that the customer is not completely satisfied, however Ticket Monster's actions are in accordance with the Terms and Conditions listedTicket Monster successfully delivered the exact inventory purchased by the customer

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondPlease be advised that Ticket Monster is a secondary ticket marketplace and as per our Terms and Conditions that is listed on our site “Ticket Monster provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box officeTickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seatsResellers list these tickets at market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcTicket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Please visit [redacted] for our Terms and Conditions.Before every customer places an order, they have to agree to statements listed below:“I agree to Ticket Monster User Agreement and acknowledge that:All sales are final (double check the event DATE and LOCATION)I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.”The customer did in fact agree to Terms and Conditions prior to placing the orderWhich clearly states that the tickets may be above face value.In conclusion, Ticket Monster has followed the company’s protocol and has acted in good faith If you have any questions, please do not hesitate to contact us

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondTicket Monster is working on securing tickets and will provide a refund + 50% if replacements cannot be foundTicket Monster went above and beyond to reimburse the customer offering further compensation than stated in the Terms and Conditions.? Additionally, before placing the order, the customer agreed to the Terms and Conditions reg***ing our cancellation policy, which states "Ticket Monster reserves the right to cancel and refund the buyer's order at any time for any reason".As for ticket delivery, Ticket Monster reserves the right to deliver tickets for any order as late as one (1) hour prior to the event and in most cases, tickets are delivered 1-weeks before the event, as was told to the customer and referenced in the complaint.? Ticket Monster will do its best to assist the customerPlease do not hesitate to contact Ticket Monster with any additional questions or comments

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] ? As can be seen quite plainly, the "club" section of the stadium illuminates when hovering over one of these CVM listings, indicating that they are for admission to that area of the stadiumYou guys allowed fraudulent listings onto your site and are doubling down when presented with evidenceYou're wrong and empowered a fraud artist through carelessness diligence to monitoring your site.? How does this not resonate with Ticket Monster or the Revdex.com? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Ticket Monster appreciates the opportunity to respond to the customer's complaintTicket Monster is providing the customer a refund of 150%, which is above and beyond what is required as outlined in our Terms and ConditionsPlease reference the attached Terms and Conditions for additional detailTicket Monster apologizes for the inconvenience and is providing the customer a full refund and additional compensationThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions

Ticket Monster appreciates the opportunity to respond to the above referenced complaint.Ticket Monster operates on the secondary market, meaning we are the intermediary between the original ticket purchaser and the end customerThe prices listed on our site are determined by the marketplace and fluctuate based on the supply and demand for a particular eventTicket Monster requires every customer to acknowledge that the tickets they are purchasing may be above or below face value before placing an orderThe customer accepted Ticket Monster's Terms and Conditions and agreed to this statementThank you for the opportunity to respond and please do not hesitate to reach out with further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The email Ticket Monster has attached is not from the initial purchase, which was for $As I stated in my complaint, they never sent us a confirmation email until AFTER they had called my husband and offered the replacement tickets, which cost $instead of $80, which we were unaware of and had not been informed ofWe have no way of proving our point since Ticket Monster very cleverly waited to send the confirmation email out until after they had called and spoken with my husbandThey did send a $coupon but that would not have made up the differenceInteresting that other people have had various problems with Ticket MonsterSadly this company is going to get away with this since they make sure there is no way the customer can prove and different In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We clearly state on our website and in our Terms & Conditions that all sales are final and we do not issue refundsHowever, we always try to go above and beyond to ensure our customers are happy and we made an exception in this case and provided the customer with a refundWe value our customers and take pride in offering the best customer service possibleThe customer is very satisfied with this outcome as she received the settlement that she desired.?

Ticket Monster has received the customer's complaint and appreciates the opportunity to respondPrior to placing an order, Ticket Monster requires every customer to acknowledge that they have read and agree to Ticket Monster's Terms and Conditions, including all sales are finalThere are several steps in place where the customer must review the order, enter their billing information, and accept the terms and conditions before placing an orderTicket Monster's Terms and Conditions state "There are no refunds, withdraws, exchanges, or cancellations on any requests, orders, or purchases once they have been submitted to us." We apologize that the customer was not completely satisfied with their purchase, however, Ticket Monster acted in accordance with the procedures in our Terms and ConditionsThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the secondary market as the intermediary between the original ticket purchaser and the end customerCurrently, we are working to get this order corrected for the event on September *, and appreciate the customer's cooperation during this timeWe apologize that the customer is not completely satisfied with their purchase thus far, however Ticket Monster is working to address this issue as soon as possible.?

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the secondary market as the intermediary between the original ticket purchaser and the end customerUnfortunately, we were not able to secure the exact inventory purchased so Ticket Monster reached out to the customer? seeing if they would accept substitute tickets as well as additional compensation for the inconvenience.? The customer amicably? agreed to the? substitution for the same price ticketsThe customer was only charged once for this order; a total of $which was the original? amount agreed to at the time of purchase.? We apologize that the customer was not completely satisfied with their purchase, however Ticket Monster's actions were in accordance with the Terms and Conditions listed on our site

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The email Ticket Monster has attached is not from the initial purchase, which was for $As I stated in my complaint, they never sent us a confirmation email until AFTER they had called my husband and offered the replacement tickets, which cost $instead of $80, which we were unaware of and had not been informed ofWe have no way of proving our point since Ticket Monster very cleverly waited to send the confirmation email out until after they had called and spoken with my husbandThey did send a $coupon but that would not have made up the differenceInteresting that other people have had various problems with Ticket MonsterSadly this company is going to get away with this since they make sure there is no way the customer can prove and different ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Here is a link to a webpage pointing out that the show has moved to the Fox Theater venue:? [redacted] ? ? Note that the date of that posting is February **, Meanwhile, I have purchased my tickets from Ticket Monster on March [redacted] At that time, Ticket Monster still claimed the show is being held in Bill G [redacted] Civic Auditorium, and the email I have received confirming my purchase lists Bill G [redacted] Civic Auditorium as the venueTherefore, they were advertising the show on the basis of outdated informationI'd like to once again point out that Bill G [redacted] Civic Auditorium is a much bigger venue and provides a different experienceI am wondering what was Ticket Monster's motive to keep promoting show listing the wrong venue long after the show was moved ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Ticket Monster appreciates the opportunity to respondAs a secondary ticket reseller, Ticket Monster guarantees that once an order is confirmed, the customer will receive the tickets they ordered or tickets for seats as good as what was purchasedInitially, on July *, at 8:AM the customer purchased two tickets for $Ticket Monster was unable to secure the exact inventory that was requested, but was able to offer an immediate substitutionThe customer amicably agreed to the substitution shortly after the order was placed, for the exact same pricePlease reference the attached order confirmation email showing the amount agreed to before placing the orderTicket Monster did not charge the customer any more than what was agreed to at the time of purchaseTicket Monster does not appreciate the fraudulent accusations being portrayed Based on the proof provided, we would highly suggest the Revdex.com remove this post from their site