Ticket Monster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the secondary market as the intermediary between the original ticket purchaser and the end customerCurrently, we are working to get this order corrected for
the event on September *, and appreciate the customer's cooperation during this timeWe apologize that the customer is not completely satisfied with their purchase thus far, however Ticket Monster is working to address this issue as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We tried to get documentation from the venue and were denied becuase its in a different state and past the game date by a monthThey have no way of giving us documentationAll we have is a Email from ticketmonster stating our tickets were cancled on the day of the event right when we tried to use the tickets If we do not get our money back, we will turn to the courts to get it backWe did not pay $just to be denied entry
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While it says the May he above face value they also state they protect against scalping which at over a %profit it is definitely scalpingThe tickets are being sold for dollars which because I was mislead to think they were main seller for event I didn't know at the time but I was scalped paying over a ticket for a dollar ticketThey promise they prescreen and protect consumers but refused to do anything about the scalping
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ticket Monster has received the customer's above-referenced complain and appreciates the opportunity to respondTicket Monster operates on the secondary market, meaning we are the intermediary between the original ticket purchaser and the end customerPrices listed on our site are determined
by the marketplace and can are subject to fluctuate based on the market valueTicket Monster's Terms and Conditions explicitly state that: "*** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** * *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ***" Ticket Monster does not control or set the prices listed on our site.Ticket Monster requires every customer to acknowledge and accept these Terms and Conditions before placing an orderAdditionally, on the order detail page, it is stated that the tickets the customer is purchasing may be above or below face valueThe terms and conditions are made readily available to every customer. We apologize that the customer was not completely satisfied with their purchase, however, Ticket Monster actions were in accordance with the Terms and Conditions listed on our siteThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions or comments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the open market meaning the prices for the tickets is determined by the market valueWhile Ticket Monster always does our best to find the cheapest
options for our customers, the market price is determined by the vendors and is not something that Ticket Monster controls.Ticket Monster requires every customer to acknowledge and accept these Terms and Conditions before placing an orderAdditionally, on the order detail page, it is stated that the tickets the customer is purchasing may be above or below face valueThe terms and conditions are made readily available to every customer.As for delivery, the specific delivery time is not up to us and does depend on the issuing team or box office.The customer did not pay any additional fees for expedited shippingAs our website clearly states, shipping is free, always We apologize that the customer was not completely satisfied with their purchase, however, Ticket Monsters actions were in accordance with the Terms and Conditions listed on our siteThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions or comments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ticket Monster appreciates the opportunity to respondAs a secondary ticket reseller, Ticket Monster guarantees that once an order is confirmed, the customer will receive the tickets they ordered or tickets for seats as good as what was purchased Initially, on July *, at 8:AM the customer
purchased two tickets for $Ticket Monster was unable to secure the exact inventory that was requested, but was able to offer an immediate substitutionThe customer amicably agreed to the substitution shortly after the order was placed, for the exact same pricePlease reference the attached order confirmation email showing the amount agreed to before placing the orderTicket Monster did not charge the customer any more than what was agreed to at the time of purchase Ticket Monster does not appreciate the fraudulent accusations being portrayed. Based on the proof provided, we would highly suggest the Revdex.com remove this post from their site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The OVERPRICED tickets that were sold to me turned out to be INVALID tickets because they were sold to multiple parties This is no longer about the fine print regarding your improper pricing strategiesIt's about not even providing the product your customer OVERpaid for
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have already expressed my discontent with Ticket Monster's attitude towards its customersThe clause from Terms and conditions that is repeatedly being referred to is applied in a draconian way; it can be abused to extended lengths and this is exactly why I am reaching out through Revdex.com to dispute the issueIf this meager response is all Ticket Monster is willing to provide, I will make sure to avoid using this service and will let everyone else know as well
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Here are the terms and conditions on our website, which the customer agreed to when they bought their tickets from us Unfortunately due to the nature of our business, time changes, venue changes and date changes can occur With the tickets still being valid for the new venue, the product provided to the customer should not have caused any issues on them attending the event:EVENT DATES AND TIMES AND VENUEEvent dates and times and venue information is printed on the face of the tickets, or in any correspondence from Ticket Monster, are always subject to changeThis is especially true for sporting events that are subject to television scheduling conflictsIt is your responsibility to check for any possible changes in date and timeYou may check with your local media or call us to ensure that you arrive at the event on the correct date and at the correct timeYou agree that Ticket Monster is not responsible for changes in the date or time of the event or venue, and that refunds will not be issued due to event dates or times or venue being changed

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondPlease be advised that Ticket Monster is a secondary ticket marketplace and as per our Terms and Conditions that is listed on our site “Ticket Monster provides you with the service and
convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box officeTickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seatsResellers list these tickets at market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcTicket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Attached is an our Terms and Conditions, please refer to page In addition, this is the link to our site ***The customer purchased two parking passes and our company successfully delivered the merchandise to the customerThe parking passes were clearly stated on our site that they were not admissions to the gameFurthermore, the passes did not provide a section or row for any seating in the stadium In addition, prior to placing an order on our site each customer has the opportunity to review cart detailsCustomers have to select an option that states they agree to our Terms and Conditions before an order is placedPlease see statements below:** *** ** *** *** *** *** *** *** ***
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The customer purchased parking passes which Ticket Monster deliveredIn addition, the customer did in fact agree to Terms and Conditions prior to placing the order which states that all sales are finalIn conclusion, Ticket Monster has acted in good faith and followed company protocol If you have any questions, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tickets I was sold are nowhere near market value and are being sold at a rate that allows more that 100% profitI had explained to said company that at the time I did not realize it was a site that resales tickets as I accessed it through a link they had on the competition siteThis company is trying to mask the fact that they allow and protect scalpers which their terms say they do notWhat is being done is illegal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondPlease be advised that the section listed for the parking passes is not a section listed in the seating map of the stadium which clearly shows that these were not admission tickets to the gameIn addition, the parking passes stated additional comments that these were parking passesFurthermore, our Terms and Conditions states the following “The seating chart on our website is included as a convenience and is shown to provide a general view of the venue in accordance with the information we have received, which may or may not be accurateIt is your responsibility to confirm the exact location in the venue of the tickets we offer” In addition, this is the link to our site ***The customer purchased two parking passes and our company successfully delivered the merchandise to the customerThe parking passes were clearly stated on our site that they were not admissions to the gameFurthermore, the passes did not provide a section or row for any seating in the stadium In addition, prior to placing an order on our site each customer has the opportunity to review cart detailsCustomers have to select an option that states they agree to our Terms and Conditions before an order is placedPlease see statements below:“I agree to Ticket Monster User Agreement and acknowledge that:All sales are final (double check the event DATE and LOCATION)I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.”The customer purchased parking passes which Ticket Monster deliveredIn addition, the customer did in fact agree to Terms and Conditions prior to placing the order which states that all sales are finalIn conclusion, Ticket Monster has acted in good faith and followed company protocol If you have any questions, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As can be seen quite plainly, the "club" section of the stadium illuminates when hovering over one of these CVM listings, indicating that they are for admission to that area of the stadiumYou guys allowed fraudulent listings onto your site and are doubling down when presented with evidenceYou're wrong and empowered a fraud artist through carelessness diligence to monitoring your site. How does this not resonate with Ticket Monster or the Revdex.com?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ticket Monster has received the customer's complaint and appreciates the opportunity to respondPrior to placing an order, Ticket Monster requires every customer to acknowledge that they have read and agree to Ticket Monster's Terms and Conditions, including all sales are finalThere are several
steps in place where the customer must review the order, enter their billing information, and accept the terms and conditions before placing an order. Ticket Monster's Terms and Conditions state "There are no refunds, withdraws, exchanges, or cancellations on any requests, orders, or purchases once they have been submitted to us." We apologize that the customer was not completely satisfied with their purchase, however, Ticket Monster acted in accordance with the procedures in our Terms and ConditionsThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondTicket Monster is working on securing tickets and will provide a refund + 50% if replacements cannot be foundTicket Monster went above and beyond to reimburse the customer offering further
compensation than stated in the Terms and Conditions. Additionally, before placing the order, the customer agreed to the Terms and Conditions reg***ing our cancellation policy, which states "Ticket Monster reserves the right to cancel and refund the buyer's order at any time for any reason".As for ticket delivery, Ticket Monster reserves the right to deliver tickets for any order as late as one (1) hour prior to the event and in most cases, tickets are delivered 1-weeks before the event, as was told to the customer and referenced in the complaint. Ticket Monster will do its best to assist the customerPlease do not hesitate to contact Ticket Monster with any additional questions or comments

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per the e-mail I received from the owner of Ticket Monster on 6/**/17, he stated that he will find me two new tickets on Saturday, 11/**/17, or Friday, 11/**/night's concert. I received my original e-mail dated on 1/*/17, congratulating me that I had my two concert tickets reserved and that I would be receiving my tickets, "guaranteed and not to worry." As I stated previously, I am expecting to receive two adjacent seats for the Bruno Mars concert at the Forum, with tickets at least comparable or better for Saturday, 11/**/or Friday, 11/**/17. I am not interested in the current refund amount, as it would be insufficient to pay for the current going rate of the tickets that are comparable or better to the original ones I purchased
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***