Ticket Monster

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They're choosing to hide behind their policy in order to keep my money I was offered an exchange that proves right there that they are not being honest
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I spoke with the business and they are in the process of sending new tickets
Sincerely,
*** ***

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondPlease be advised that Ticket Monster is a secondary ticket marketplace and as per our Terms and Conditions that is listed on our site “Ticket Monster provides you with the service and
convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box officeTickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seatsResellers list these tickets at market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcTicket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Please visit ? *** for our Terms and Conditions.Before every customer places an order, they have to agree to statements listed below:“I agree to Ticket Monster User Agreement and acknowledge that:All sales are final (double check the event DATE and LOCATION)I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.”The customer did in fact agree to Terms and Conditions prior to placing the orderWhich clearly states that the tickets may be above face value.In conclusion, Ticket Monster has followed the company’s protocol and has acted in good faith? If you have any questions, please do not hesitate to contact us

The customer fraudulently submitted a chargeback with their bank disputing this orderOnce the dispute was finalized and closed in our favor, Ticket Monster refunded the customer a total of $with a 25% restocking fee deducted from the total price paid

Ticket Monster appreciates the opportunity to respond.? Ticket Monster guarantees that once an order is confirmed, the customer will receive the tickets they ordered or tickets for seats as good as the seats in the section or area they ordered, or we will refund 100% of the cost of the tickets
The customer called Ticket Monster on 11/**/at 6:42pm and agreed to the substitute tickets offered; two tickets for Section: Row: Shortly after, Ticket Monster emailed the customer E-tickets to download and print (all done prior to the event)As per our Terms & Conditions, "it is the customer's responsibility to call and check on their order"We are sorry the customer is not completely satisfied but our actions are in accordance to the Terms listed on our site.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
? They're choosing to hide behind their policy in order to keep my money? I was offered an exchange ? that proves right there that they are not being honest?
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?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Here are the terms and conditions on our website, which the customer agreed to when they bought their tickets from us? Unfortunately due to the nature of our business, time changes, venue changes and date changes can occur? With the tickets still being valid for the new venue, the product provided to the customer should not have caused any issues on them attending the event:EVENT DATES AND TIMES AND VENUEEvent dates and times and venue information is printed on the face of the tickets, or in any correspondence from Ticket Monster, are always subject to changeThis is especially true for sporting events that are subject to television scheduling conflictsIt is your responsibility to check for any possible changes in date and timeYou may check with your local media or call us to ensure that you arrive at the event on the correct date and at the correct timeYou agree that Ticket Monster is not responsible for changes in the date or time of the event or venue, and that refunds will not be issued due to event dates or times or venue being changed

Ticket Monster has received the customer's above-referenced complain and appreciates the opportunity to respondTicket Monster operates on the secondary market, meaning we are the intermediary? between the original ticket purchaser and the end customerPrices listed on our site are determined
by the marketplace and can are subject to fluctuate based on the market valueTicket Monster's Terms and Conditions explicitly state that: "[redacted]" Ticket Monster does not control or set the prices listed on our site.Ticket Monster requires every customer to acknowledge and accept these Terms and Conditions before placing an orderAdditionally, on the order detail page, it is stated that the tickets the customer is purchasing may be above or below face valueThe terms and conditions are made readily available to every customer.? We apologize that the customer was not completely satisfied with their purchase, however, Ticket Monster actions were in accordance with the Terms and Conditions listed on our siteThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions or comments.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have already expressed my discontent with Ticket Monster's attitude towards its customersThe clause from Terms and conditions that is repeatedly being referred to is applied in a draconian way; it can be abused to extended lengths and this is exactly why I am reaching out through Revdex.com to dispute the issueIf this meager response is all Ticket Monster is willing to provide, I will make sure to avoid using this service and will let everyone else know as well
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Here is a link to a webpage pointing out that the show has moved to the Fox Theater venue:? ***? ? Note that the date of that posting is February **, Meanwhile, I have purchased my tickets from Ticket Monster on March ** At that time, Ticket Monster still claimed the show is being held in Bill G*** Civic Auditorium, and the email I have received confirming my purchase lists Bill G*** Civic Auditorium as the venueTherefore, they were advertising the show on the basis of outdated informationI'd like to once again point out that Bill G*** Civic Auditorium is a much bigger venue and provides a different experienceI am wondering what was Ticket Monster's motive to keep promoting show listing the wrong venue long after the show was moved
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The email Ticket Monster has attached is not from the initial purchase, which was for $As I stated in my complaint, they never sent us a confirmation email until AFTER they had called my husband and offered the replacement tickets, which cost $instead of $80, which we were unaware of and had not been informed ofWe have no way of proving our point since Ticket Monster very cleverly waited to send the confirmation email out until after they had called and spoken with my husbandThey did send a $coupon but that would not have made up the differenceInteresting that other people have had various problems with Ticket MonsterSadly this company is going to get away with this since they make sure there is no way the customer can prove and different
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the secondary market as the intermediary between the original ticket purchaser and the end customerUnfortunately, we were not able to secure the exact
inventory purchased so Ticket Monster reached out to the customer? seeing if they would accept substitute tickets as well as additional compensation for the inconvenience.? The customer amicably? agreed to the? substitution for the same price ticketsThe customer was only charged once for this order; a total of $which was the original? amount agreed to at the time of purchase.? We apologize that the customer was not completely satisfied with their purchase, however Ticket Monster's actions were in accordance with the Terms and Conditions listed on our site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
The tickets I was sold are nowhere near market value and are being sold at a rate that allows more that 100% profitI had explained to said company that at the time I did not realize it was a site that resales tickets as I accessed it through a link they had on the competition siteThis company is trying to mask the fact that they allow and protect scalpers which their terms say they do notWhat is being done is illegal.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
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Ticket Monster appreciates the opportunity to respond.? Per the terms and conditions listed on our site, “Ticket Monster requires proof from venue or box office as to the specific issue the customer had with the inventoryIt is the buyer's responsibility to obtain a letter describing the issue from the venue or the box office along with an individual's contact information.” Pending the circumstances, Ticket Monster will be refunding the customer 80% of the total amount despite the customer not being able to provide any documentation.?

We clearly state on our website and in our Terms & Conditions that all sales are final and we do not issue refundsHowever, we always try to go above and beyond to ensure our customers are happy and we made an exception in this case and provided the customer with a refundWe value our
customers and take pride in offering the best customer service possibleThe customer is very satisfied with this outcome as she received the settlement that she desired.?

Ticket Monster appreciates the opportunity to respondThe mobile tickets for this order were successfully transferred to the customer’s emailIt is the customer’s responsibility to “accept” the mobile transfer offer in order to gain access to the eventIf the customer is claiming their tickets
were denied entry, they are required to provide such documentationPer the terms and conditions listed on our site, “Ticket Monster requires proof from venue or box office as to the specific issue the customer had with the inventoryIt is the buyer's responsibility to obtain a letter describing the issue from the venue or the box office along with an individual's contact information.” We apologize that the customer is not completely satisfied, however Ticket Monster's actions are in accordance with the Terms and Conditions listed on our site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
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As can be seen quite plainly, the "club" section of the stadium illuminates when hovering over one of these CVM listings, indicating that they are for admission to that area of the stadiumYou guys allowed fraudulent listings onto your site and are doubling down when presented with evidenceYou're wrong and empowered a fraud artist through carelessness diligence to monitoring your site.? How does this not resonate with Ticket Monster or the Revdex.com?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because? I want a full refund no reputable company would do thisI was unaware of Ticket Monster being a resale site.? This company is a rip off the public needs to be aware of themThey did call me and expain this only after I filed a complaint.I did not see any of this on thier website until after I filed a complaintOnce they get your money the customer service sucks theonly reason they contacted me is because of youThank you for your help! I do apprecitate you, but I want to send them thier ticket and get a refund.This is the only resolutionThey can resell it I don't want it dont need it I can get the same ticket for $this company is a preditory shark.? ? ? ?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
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