Ticket Monster

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The OVERPRICED tickets that were sold to me turned out to be INVALID tickets because they were sold to multiple parties This is no longer about the fine print regarding your improper pricing strategiesIt's about not even providing the product your customer OVERpaid for In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondTicket Monster is a secondary ticket marketplace and acts as an intermediary between the original purchaser of the tickets and the end user of the ticketsOur site clearly states that we are a secondary marketplace and advises customers about the pricing of the ticketsTicket prices on the secondary market fluctuate regularly based on demand and rarely match face value (i.e., the price you see on your ticket)In particular, if demand is high, market prices are often above face valueWhile we always do our best to list the cheapest options for our customers, the market price is determined by our vendors and is not something that we can controlPlease see this section of our site which addresses all of the customer’s points and also states the Terms and Conditions [redacted] The following paragraph is from this section and clearly addresses all of the customer’s issues, “PURCHASING AND PRICE OF TICKETS THE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETSTicket Monster provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box officeTickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seatsResellers list these tickets at market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcTicket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Furthermore, on every order page there is a sentence stating the following, < br /> “I agree to Ticket Monster User Agreement and acknowledge that: All sales are final (double check the event DATE and LOCATION) I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.” Before the customer places an order, they have to agree to this statement or the order does not get placedThis statement addresses our user agreement, our policy that advises that all sales are final and it advises customers of the pricingPlease be advised that Ticket Monster has fulfilled the order that the customer purchased which did in fact get delivered to the customer via FedExThe tracking number is [redacted] Ticket Monster has done nothing wrong and has acted in good.Thank YouBrian L***Ticket Master President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The tickets I was sold are nowhere near market value and are being sold at a rate that allows more that 100% profitI had explained to said company that at the time I did not realize it was a site that resales tickets as I accessed it through a link they had on the competition siteThis company is trying to mask the fact that they allow and protect scalpers which their terms say they do notWhat is being done is illegal.? ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondTicket Monster operates on the open market meaning the prices for the tickets is determined by the market valueWhile Ticket Monster always does our best to find the cheapest options for our customers, the market price is determined by the vendors and is not something that Ticket Monster controlsBefore placing an order on our site, Ticket Monster requires every customer to acknowledge that the tickets they are purchasing may be above or below face valueThis is also stated in our Terms and Conditions which every customer must accept before placing an orderPlease see the attached copy of Ticket Monster's Terms and ConditionsThe above-referenced customer agreed to all of Ticket Monster’s Terms and ConditionsTicket Monster supplied the customer with the requested ticketsWe apologize that the customer was not completely satisfied with their transaction, however, Ticket Monster acted in full accordance with the protocol outlined in our Terms and Conditions

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondPlease be advised that Ticket Monster is a secondary ticket marketplace and as per our Terms and Conditions that is listed on our site “Ticket Monster provides you with the service and
convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box officeTickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seatsResellers list these tickets at market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcTicket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Attached is an our Terms and Conditions, please refer to page In addition, this is the link to our site ***The customer purchased two parking passes and our company successfully delivered the merchandise to the customerThe parking passes were clearly stated on our site that they were not admissions to the gameFurthermore, the passes did not provide a section or row for any seating in the stadium In addition, prior to placing an order on our site each customer has the opportunity to review cart detailsCustomers have to select an option that states they agree to our Terms and Conditions before an order is placedPlease see statements below:** *** ** *** *** *** *** *** *** ***
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The customer purchased parking passes which Ticket Monster deliveredIn addition, the customer did in fact agree to Terms and Conditions prior to placing the order which states that all sales are finalIn conclusion, Ticket Monster has acted in good faith and followed company protocol If you have any questions, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the secondary market as the intermediary between the original ticket purchaser and the end customerUnfortunately, we were not able to secure the exact
inventory purchased so Ticket Monster reached out to the customer seeing if they would accept substitute tickets as well as additional compensation for the inconvenience. The customer amicably agreed to the substitution for the same price ticketsThe customer was only charged once for this order; a total of $which was the original amount agreed to at the time of purchase. We apologize that the customer was not completely satisfied with their purchase, however Ticket Monster's actions were in accordance with the Terms and Conditions listed on our site

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Nowhere on any documentation during or after purchase is it indicated that I'm not allowed admission with theseIn fact, it clearly states, "general admission"Anything less than a refund is unacceptable at this point as their listing clearly didn't indicate that these weren't tickets that would allow for admissionWhile purchasing the tickets, they show a diagram of the stadium only, no reference to a lot or deck nearly a mile awayThey absolutely did not in clear enough terms indicate that I was buying parking passes.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ticket Monster appreciates the opportunity to respondBefore an order is placed, every customer is brought to the order detail page where the event details are explicitly statedThese details include the event, the date & time of the event, the location, the section & row, the cost per
ticket, the amount of tickets, the type of ticket and the total amount for the tickets The customer is then required to enter their billing/shipping information, phone number, email address and to accept the Terms and Conditions listedThe order is submitted once the customer clicks the Place Order button located at the button of the order detail page, which is an electronic signature of the customer placing the orderThe customer agreed to the Terms and Conditions which state All Sales Are Final when purchasing tickets on our site We apologize that the customer is not completely satisfied, however Ticket Monster's actions are in accordance with the Terms and Conditions listedTicket Monster successfully delivered the exact inventory purchased by the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I want a full refund no reputable company would do thisI was unaware of Ticket Monster being a resale site. This company is a rip off the public needs to be aware of themThey did call me and expain this only after I filed a complaint.I did not see any of this on thier website until after I filed a complaintOnce they get your money the customer service sucks theonly reason they contacted me is because of youThank you for your help! I do apprecitate you, but I want to send them thier ticket and get a refund.This is the only resolutionThey can resell it I don't want it dont need it I can get the same ticket for $this company is a preditory shark.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the open market meaning the prices for the tickets is determined by the market valueWhile Ticket Monster always does our best to find the cheapest
options for our customers, the market price is determined by the vendors and is not something that Ticket Monster controls.Ticket Monster requires every customer to acknowledge and accept these Terms and Conditions before placing an orderAdditionally, on the order detail page, it is stated that the tickets the customer is purchasing may be above or below face valueThe terms and conditions are made readily available to every customer.As for delivery, the specific delivery time is not up to us and does depend on the issuing team or box office.The customer did not pay any additional fees for expedited shippingAs our website clearly states, shipping is free, always We apologize that the customer was not completely satisfied with their purchase, however, Ticket Monsters actions were in accordance with the Terms and Conditions listed on our siteThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions or comments

The customer fraudulently submitted a chargeback with their bank disputing this orderOnce the dispute was finalized and closed in our favor, Ticket Monster refunded the customer a total of $with a 25% restocking fee deducted from the total price paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]TicketMonster's term "fraudulently" requested a chargeback would imply that a chargeback was requested with the intention of obtaining refund but still using the tickets for freeBut do not confuse the facts of this case. The chargeback was requested because the charge for the tickets ($261) was more than three times the face value ($80), which seemed exorbitant even when considering any handling fees for the original transaction. However, when called, the TicketMonster customer service department was not willing to explain or discuss. Therefore, my credit card company offered to inquire. However, TicketMonster still refused to cooperate, instead refused any refund, but still cancelled the tickets and chose not to notify me of such action. Thus, I went to the concert venue in good faith with tickets that I had paid for but only to find they were unusable because TicketMonster had resold them to another party. If TicketMonster was not moving forward with the refund, then don't cancel the tickets. Simple.Had TicketMonster been more focused on providing customer service, had TicketMonster focused on providing a positive experience for the customer, had TicketMonster not resold tickets that I had already paid for, had TicketMonster not failed to notify me that the tickets were resold, and had TicketMonster not failed to follow through with the refund when they said they would (re: made this promise after the concert date had passed with promised refund date by 8/**/17), this conversation would not still be going on. And then to be bold enough to charge a "restocking fee" for a service the consumer could not even use on the date of the venue without prior notification is purely further showing that customer service and the customer experience are not a priority. Traditionally speaking, the essence of a restocking fee was to facilitate the repackaging of an item for reselling to another customer in its original condition. TicketMonster in this case resold the tickets before the issue was even resolved with the original consumer (me) so charging a restocking fee seems unreasonable on any level
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They did not acknowledge my online order the day previousHowever they are obviously going to get out on a technicality that I called to check where the tickets wereI accept that this won’t go further and will put out some reviews to warn other people of the terrible service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Here is a link to a webpage pointing out that the show has moved to the Fox Theater venue: *** Note that the date of that posting is February **, Meanwhile, I have purchased my tickets from Ticket Monster on March ** At that time, Ticket Monster still claimed the show is being held in Bill G*** Civic Auditorium, and the email I have received confirming my purchase lists Bill G*** Civic Auditorium as the venueTherefore, they were advertising the show on the basis of outdated informationI'd like to once again point out that Bill G*** Civic Auditorium is a much bigger venue and provides a different experienceI am wondering what was Ticket Monster's motive to keep promoting show listing the wrong venue long after the show was moved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We clearly state on our website and in our Terms & Conditions that all sales are final and we do not issue refundsHowever, we always try to go above and beyond to ensure our customers are happy and we made an exception in this case and provided the customer with a refundWe value our
customers and take pride in offering the best customer service possibleThe customer is very satisfied with this outcome as she received the settlement that she desired

Ticket Monster appreciates the opportunity to respond to the above referenced complaint.Ticket Monster operates on the secondary market, meaning we are the intermediary between the original ticket purchaser and the end customerThe prices listed on our site are determined by the marketplace and
fluctuate based on the supply and demand for a particular eventTicket Monster requires every customer to acknowledge that the tickets they are purchasing may be above or below face value before placing an orderThe customer accepted Ticket Monster's Terms and Conditions and agreed to this statementThank you for the opportunity to respond and please do not hesitate to reach out with further questions

Ticket Monster has received the customer's complaint and appreciates the opportunity to respondTicket Monster is a secondary ticket reseller and has no direct affiliation with venues, therefore we are not responsible for changes in venueIn the case that an event is relocated, Ticket Monster
makes every effort to notify the effected customers to the best of our abilityWe apologize for any inconvenience the customer experiencedThank you for the opportunity to respond and please do not hesitate to contact us with any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per the e-mail I received from the owner of Ticket Monster on 6/**/17, he stated that he will find me two new tickets on Saturday, 11/**/17, or Friday, 11/**/night's concert. I received my original e-mail dated on 1/*/17, congratulating me that I had my two concert tickets reserved and that I would be receiving my tickets, "guaranteed and not to worry." As I stated previously, I am expecting to receive two adjacent seats for the Bruno Mars concert at the Forum, with tickets at least comparable or better for Saturday, 11/**/or Friday, 11/**/17. I am not interested in the current refund amount, as it would be insufficient to pay for the current going rate of the tickets that are comparable or better to the original ones I purchased
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While it says the May he above face value they also state they protect against scalping which at over a %profit it is definitely scalpingThe tickets are being sold for dollars which because I was mislead to think they were main seller for event I didn't know at the time but I was scalped paying over a ticket for a dollar ticketThey promise they prescreen and protect consumers but refused to do anything about the scalping
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***