Ticket Monster

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondTicket Monster operates on the open market meaning the prices for the tickets is determined by the market valueWhile Ticket Monster always does our best to find the cheapest options for our customers, the market price is determined by the vendors and is not something that Ticket Monster controls Before placing an order on our site, Ticket Monster requires every customer to acknowledge that the tickets they are purchasing may be above or below face valueThis is also stated in our Terms and Conditions which every customer must accept before placing an orderPlease see the attached copy of Ticket Monster's Terms and ConditionsThe above-referenced customer agreed to all of Ticket Monster’s Terms and ConditionsTicket Monster supplied the customer with the requested ticketsWe apologize that the customer was not completely satisfied with their transaction, however, Ticket Monster acted in full accordance with the protocol outlined in our Terms and Conditions.?

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respondTicket Monster is a secondary ticket marketplace and acts as an intermediary between the original purchaser of the tickets and the end user of the ticketsOur site clearly states that we are
a secondary marketplace and advises customers about the pricing of the ticketsTicket prices on the secondary market fluctuate regularly based on demand and rarely match face value (i.e., the price you see on your ticket)In particular, if demand is high, market prices are often above face valueWhile we always do our best to list the cheapest options for our customers, the market price is determined by our vendors and is not something that we can controlPlease see this section of our site which addresses all of the customer’s points and also states the Terms and Conditions ***The following paragraph is from this section and clearly addresses all of the customer’s issues, “PURCHASING AND PRICE OF TICKETS THE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETSTicket Monster provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box officeTickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seatsResellers list these tickets at market value, which may be well above the price printed on the face of the ticketThe market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etcTicket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Furthermore, on every order page there is a sentence stating the following, < br /> “I agree to Ticket Monster User Agreement and acknowledge that: All sales are final (double check the event DATE and LOCATION) I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.” Before the customer places an order, they have to agree to this statement or the order does not get placedThis statement addresses our user agreement, our policy that advises that all sales are final and it advises customers of the pricingPlease be advised that Ticket Monster has fulfilled the order that the customer purchased which did in fact get delivered to the customer via FedExThe tracking number is ***Ticket Monster has done nothing wrong and has acted in good.Thank YouBrian L***Ticket Master President

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respondTicket Monster operates on the secondary market as the intermediary between the original ticket purchaser and the end customerCurrently, we are working to get this order corrected for
the event on September *, and appreciate the customer's cooperation during this timeWe apologize that the customer is not completely satisfied with their purchase thus far, however Ticket Monster is working to address this issue as soon as possible.?

Unfortunately per our Terms and Conditions, all sales are final due to the nature of the industryOnce an order is placed on behalf of the buyer, we have no way of returning the ticket back to the seller.? ? We apologize that the customer was not completely satisfied however, Ticket Monster's actions were in? accordance? with the Terms and Conditions listed on our site

Ticket Monster appreciates the opportunity to respond to the customer's complaintTicket Monster is providing the customer a refund of 150%, which is above and beyond what is required as outlined in our Terms and ConditionsPlease reference the attached Terms and Conditions for additional detailTicket Monster apologizes for the inconvenience and is providing the customer a full refund and additional compensationThank you for the opportunity to respond and please do not hesitate to contact Ticket Monster with any additional questions.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
?
Nowhere on any documentation during or after purchase is it indicated that I'm not allowed admission with theseIn fact, it clearly states, "general admission"Anything less than a refund is unacceptable at this point as their listing clearly didn't indicate that these weren't tickets that would allow for admissionWhile purchasing the tickets, they show a diagram of the stadium only, no reference to a lot or deck nearly a mile awayThey absolutely did not in clear enough terms indicate that I was buying parking passes.?
?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]
?

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respond.? Ticket Monster works hard to maintain the integrity of ticket sellers on our platform? and so this happens infrequently, but when it does happen, we take it very seriouslyWe
require proof from the venue that the tickets were not valid and then submit that proof to the vendorOnce the vendor investigates, they respond and let us know what the result will beTicket Monster acts as the mediator and when issues such as this arise, we work our best to resolve the matter in a timely mannerWe require our vendor to respond to us within business days with a resolution once proof is provided.We apologize? for this experience as we would never want this to happen to any of our customers.? We will be following up once we hear back from our vendor and will provide a full refund once we have finalized our investigation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
[redacted]
?

Revdex.com:
I spoke with the business and they are in the process of sending new tickets.
Sincerely,
[redacted]

Ticket Monster appreciates the opportunity to respond to the above referenced complaint.Ticket Monster operates on the secondary market, meaning we are the intermediary between the original ticket purchaser and the end customer. The prices listed on our site are determined by the marketplace and...

fluctuate based on the supply and demand for a particular event. Ticket Monster requires every customer to acknowledge that the tickets they are purchasing may be above or below face value before placing an order. The customer accepted Ticket Monster's Terms and Conditions and agreed to this statement. Thank you for the opportunity to respond and please do not hesitate to reach out with further questions.

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respond. Ticket Monster is a secondary ticket marketplace and acts as an intermediary between the original purchaser of the tickets and the end user of the tickets. Our site clearly states that we are...

a secondary marketplace and advises customers about the pricing of the tickets. Ticket prices on the secondary market fluctuate regularly based on demand and rarely match face value (i.e., the price you see on your ticket). In particular, if demand is high, market prices are often above face value. While we always do our best to list the cheapest options for our customers, the market price is determined by our vendors and is not something that we can control. Please see this section of our site which addresses all of the customer’s points and also states the Terms and Conditions [redacted]. The following paragraph is from this section and clearly addresses all of the customer’s issues, “1. PURCHASING AND PRICE OF TICKETS THE PRICE THAT YOU PAY MAY BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRICE PRINTED ON THE TICKETS. Ticket Monster provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels such as Ticketmaster or the venue box office. Tickets posted on our resale marketplace, Ticket Monster, are supplied by pre-screened, professional resellers, as well as individual resellers unable to use their seats. Resellers list these tickets at market value, which may be well above the price printed on the face of the ticket. The market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etc. Ticket Monster may occasionally combine the ticket price, service fees and shipping charges, to include in one upfront list price.” Furthermore, on every order page there is a sentence stating the following, < br /> “I agree to Ticket Monster User Agreement and acknowledge that: All sales are final (double check the event DATE and LOCATION) I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.” Before the customer places an order, they have to agree to this statement or the order does not get placed. This statement addresses our user agreement, our policy that advises that all sales are final and it advises customers of the pricing. Please be advised that Ticket Monster has fulfilled the order that the customer purchased which did in fact get delivered to the customer via FedEx. The tracking number is [redacted]. Ticket Monster has done nothing wrong and has acted in good.Thank YouBrian L[redacted]Ticket Master President

Ticket Monster has received the customer's complaint and appreciates the opportunity to respond. Ticket Monster is a secondary ticket reseller and has no direct affiliation with venues, therefore we are not responsible for changes in venue. In the case that an event is relocated, Ticket Monster...

makes every effort to notify the effected customers to the best of our ability. We apologize for any inconvenience the customer experienced. Thank you for the opportunity to respond and please do not hesitate to contact us with any further questions.

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respond. Please be advised that the section listed for the parking passes is not a section listed in the seating map of the stadium which clearly shows that these were not admission tickets to the game. In addition, the parking passes stated additional comments that these were parking passes. Furthermore, our Terms and Conditions states the following “The seating chart on our website is included as a convenience and is shown to provide a general view of the venue in accordance with the information we have received, which may or may not be accurate. It is your responsibility to confirm the exact location in the venue of the tickets we offer. ”  In addition, this is the link to our site [redacted]. The customer purchased two parking passes and our company successfully delivered the merchandise to the customer. The parking passes were clearly stated on our site that they were not admissions to the game. Furthermore, the passes did not provide a section or row for any seating in the stadium.   In addition, prior to placing an order on our site each customer has the opportunity to review cart details. Customers have to select an option that states they agree to our Terms and Conditions before an order is placed. Please see statements below:“I agree to Ticket Monster User Agreement and acknowledge that:All sales are final (double check the event DATE and LOCATION)I may be ordering tickets above or below face value and cannot cancel or change my order once I place it.”The customer purchased parking passes which Ticket Monster delivered. In addition, the customer did in fact agree to Terms and Conditions prior to placing the order which states that all sales are final. In conclusion, Ticket Monster has acted in good faith and followed company protocol.  If you have any questions, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The email Ticket Monster has attached is not from the initial purchase, which was for $80. As I stated in my complaint, they never sent us a confirmation email until AFTER they had called my husband and offered the replacement tickets, which cost $182 instead of $80, which we were unaware of and had not been informed of. We have no way of proving our point since Ticket Monster very cleverly waited to send the confirmation email out until after they had called and spoken with my husband. They did send a $25 coupon but that would not have made up the difference. Interesting that other people have had various problems with Ticket Monster. Sadly this company is going to get away with this since they make sure there is no way the customer can prove and different.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Ticket Monster received the above-referenced customer complaint and appreciates the opportunity to respond. Ticket Monster is working on securing tickets and will provide a refund + 50% if replacements cannot be found. Ticket Monster went above and beyond to reimburse the customer offering further...

compensation than stated in the Terms and Conditions. Additionally, before placing the order, the customer agreed to the Terms and Conditions reg[redacted]ing our cancellation policy, which states "Ticket Monster reserves the right to cancel and refund the buyer's order at any time for any reason".As for ticket delivery, Ticket Monster reserves the right to deliver tickets for any order as late as one (1) hour prior to the event and in most cases, tickets are delivered 1-2 weeks before the event, as was told to the customer and referenced in the complaint. Ticket Monster will do its best to assist the customer. Please do not hesitate to contact Ticket Monster with any additional questions or comments.

Ticket Monster has received the customer's above-referenced complaint and appreciates the opportunity to respond. Ticket Monster works hard to maintain the integrity of ticket sellers on our platform and so this happens infrequently, but when it does happen, we take it very seriously. We...

require proof from the venue that the tickets were not valid and then submit that proof to the vendor. Once the vendor investigates, they respond and let us know what the result will be. Ticket Monster acts as the mediator and when issues such as this arise, we work our best to resolve the matter in a timely manner. We require our vendor to respond to us within 3 business days with a resolution once proof is provided.We apologize for this experience as we would never want this to happen to any of our customers.  We will be following up once we hear back from our vendor and will provide a full refund once we have finalized our investigation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]TicketMonster's term "fraudulently" requested a chargeback would imply that a chargeback was requested with the intention of obtaining refund but still using the tickets for free. But do not confuse the facts of this case.  The chargeback was requested because the charge for the tickets ($261) was more than three times the face value ($80), which seemed exorbitant even when considering any handling fees for the original transaction.  However, when called, the TicketMonster customer service department was not willing to explain or discuss.  Therefore, my credit card company offered to inquire.  However, TicketMonster still refused to cooperate, instead refused any refund, but still cancelled the tickets and chose not to notify me of such action.  Thus, I went to the concert venue in good faith with tickets that I had paid for but only to find they were unusable because TicketMonster had resold them to another party.  If TicketMonster was not moving forward with the refund, then don't cancel the tickets.  Simple.Had TicketMonster been more focused on providing customer service, had TicketMonster focused on providing a positive experience for the customer, had TicketMonster not resold tickets that I had already paid for, had TicketMonster not failed to notify me that the tickets were resold, and had TicketMonster not failed to follow through with the refund when they said they would (re: made this promise after the concert date had passed with promised refund date by 8/**/17), this conversation would not still be going on.  And then to be bold enough to charge a "restocking fee" for a service the consumer could not even use on the date of the venue without prior notification is purely further showing that customer service and the customer experience are not a priority.  Traditionally speaking, the essence of a restocking fee was to facilitate the repackaging of an item for reselling to another customer in its original condition.  TicketMonster in this case resold the tickets before the issue was even resolved with the original consumer (me) so charging a restocking fee seems unreasonable on any level.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The OVERPRICED tickets that were sold to me turned out to be INVALID tickets because they were sold to multiple parties.  This is no longer about the fine print regarding your improper pricing strategies. It's about not even providing the product your customer OVERpaid for.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately per our Terms and Conditions, all sales are final due to the nature of the industry. Once an order is placed on behalf of the buyer, we have no way of returning the ticket back to the seller.  We apologize that the customer was not completely satisfied however, Ticket Monster's actions were in accordance with the Terms and Conditions listed on our site.