Tie Dye Closet

Review: It has been over a month and a two weeks and we have still not received our package. The first two weeks in when it did not show up we had sent them an email and they said that our package will take another one to two weeks. it has now been a month and two weeks and we have emailed them another time last week and they did not respond. I want my money back or I want my package as soon as possible.Desired Settlement: Please have the package to me as soon as possible or refund my money.

Business

Response:

We had issues with some of our shipping.We would be happy to refund the money or if the customer wants we can ship the productPlease let us know Our goal is to satisfy our customersThanking you in-advanceTie Dye Closet

Review: We placed an order and paid in full on December [redacted]. We have still not received the order. We have contacted the business many times - at first they would respond saying that items were backordered and they were overwhelmed but were doing their best and promised that orders would be filled or they would offer a refund. They now do not respond at all - we have requested a refund many times over the past 2 weeks. Order #[redacted]Desired Settlement: We would like an immediate delivery of our order or a full refund.

Review: On October [redacted] my daughter (** year old [redacted]) found phone cases online that she wanted to purchase for her and a friend. I allowed her to do so with my credit card and e-mail address. She made two separate orders to Tie Dye Closet. I still have the two order confirmation e-mails and will forward them to whatever address the Revdex.com provides to me.

After hearing nothing I sent an e-mail on 11/**/2015 reminding Tie Dye Closet that we have received nothing and that I expect either the product or an update that day or I will file a Revdex.com complaint. (I have a copy of that e-mail if you would like)

They responded via e-mail on 12/**/2015 and said they were sorry and they are overwhelmed with orders and they need to hire more employees and they assured me that I will get what I paid for. They went on to say that our order is due to dispatch "very shortly via [redacted] first class mail". They stated I will receive a confirmation and tracking code via e-mail. (I have a copy of this e-mail too).

My credit card was used, but my 13 year old actually paid for these products. This company taught her an awful lesson. We ordered a kids product and the sad part about all of this is that they have probably done this time and time again to kids who have no idea how to even attempt to get their money back.Desired Settlement: I would like my money refunded immediately. Tie Dye Closet took the money out of my bank account that first day upon ordering. I beg you to force them to use the same urgency when returning my money to me. They have had my money for 61 days. Below is a cut and paste from my checking account. Please help us.

10/**/2015 TIEDYECLOSET [redacted] $ -17.00 $ 2,254.70

10/**/2015 TIEDYECLOSET [redacted] $ -17.00 $ 2,271.70

Consumer

Response:

At this time, I have not been contacted by Tie Dye Closet, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: I ordered merchandise from this company on 12/*/15. I have never received my merchandise. My checking account was debited on 12/*/15 in the amount of $75. I have attempted to contact this company several times via email, [redacted], and [redacted] per their website and still have not received any response. I called them at the phone number listed on this website, today and was not able to speak with anyone or even leave a voice mail.Desired Settlement: I would prefer to receive my the merchandise that I ordered, however if I do not receive it, I am requesting a full refund and I would like action to be taken against this company, to prevent them from remaining in business. There are many complaints about this company, for the same reasons. I feel that they have stolen my money.

Consumer

Response:

At this time, I have not been contacted by Tie Dye Closet, LLC regarding complaint ID [redacted].Sincerely,[redacted]

Review: Ordered product in July 2015 and still have not received it. It is now almost January 2016Desired Settlement: I want product and they promised 2 free phone cases for the delay that I never received either.

Consumer

Response:

At this time, I have not been contacted by Tie Dye Closet, LLC regarding complaint ID [redacted]. What they always do is email me and apologize and tell me they will send the product but they have been telling me that since July of 2015. And still NO product!Sincerely,[redacted]

Review: I placed an order on 7/**/15 they received payment and I never received product. I contacted them three times via email with no response. In my last email I said I would contact the Revdex.com if I did not hear back from them.Desired Settlement: 1. would like to receive order

2. Better customer service & response to emails

Consumer

Response:

At this time, I have been contacted directly by Tie Dye Closet, LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

The company emailed me on September *,2015 @ 8:17pm and stated that my order will dispatch in about 1-2 weeks via [redacted] first class mail and a confirmation email will be went once the order is dispatched. That response is now almost 4 weeks ago and I still have not received my product or an email regarding delivery

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Tie Dye Closet, LLC regarding complaint ID [redacted].Sincerely,[redacted]

I have ordered a $57 dollar purchase 2 weeks ago and I have not seen nor heard of it!

Review: I ordered a phone case for $12 USD and $10 USD for shipping on the 10/**/15 (UK date format) and have not received anything. I emailed [redacted] on 1/**/15 (UK date format) and was told my order was set for shipping in the next few days and would receive email confirmation of it's dispatch, but have not received anything (email or product). Reviews of the site all say it is a scam website. Order number [redacted]Desired Settlement: I require a full refund as soon as possible.

Review: * april 2015 did I order a hoodie.

* april 2015 was 406,27 Nkr taken from my VISA

No recive or email where sent to me.

Today one mounth after I have't receved the hoodie.

Tiedyecloset have not answered my email wich I sent to them asking for my hoodie.Desired Settlement: Or give me back the money.

Consumer

Response:

At this time, I have not been contacted by TieDyeCloset regarding complaint ID [redacted].Sincerely,[redacted]

Review: We ordered phone cases for $29.00 in August of 2015 which we have yet to receive. The company sent me 2 duplicate emails of a heavy influx of emails they have received and they are checking my order. I have sent emails and left a phone message for a return call. I am asking for a refund the cases are paid in full.Desired Settlement: I want a refund and want to prevent future customers from being scammed.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Tie Dye Closet, LLC has been resolved.

I did not hear directly from Tie Dye Closet, LLC but PayPal resolved this matter for me.

Sincerely,[redacted]

Review: I ordered several products from this company in November, 2015. I paid for my items but never received them. I have contacted the company several times but the issues has yet to be resolved.Desired Settlement: I believe the company should refund my money in full.

Review: I ordered a phone case on 10/**/15. It was never delivered. I have requested a refund and I still have not received it. I have gotten emails stating that the refund will be processed and telling me that I can't contact them by phone because they are too busy. I am extremely frustrated and I had just decided to forget about it because it's only $20 but I am tired of getting emails from the company telling me they'll process my refund, only to receive another email telling me they can't process the refund at this time because they're too busy but they will do it later. At this point I feel harassed and I wonder how many other people they have stolen from in this way.Desired Settlement: I want a refund

Review: I ordered a product over 5 weeks ago. They immediately charged my account, but I have not received the merchandise. I have sent five emails and have had NOT one response. They don't list a phone number, so of course the customers can't call to see when items will be shipped. I am extremely frustrated with company's so-called customer service!Desired Settlement: At this point I just want my money back. I will NOT be ordering from this website again!

Review: 12/**/15 Ordered merchandise to give as xmas presents. Website said merch would arrive before xmas. Credit card was charged immediately. Xmas came and went and still did not receive items from tie-dye-closet. Status check of the order showed it still didn't ship out. There is no mailing address nor phone number with which to contact this "business," so could only send messages through the website's questionable contact menu. Finally got a response on 1/*/16 that they would let me know when my items will ship. Nothing happened so contacted them again through their website and said cancel order [redacted] and issue a refund. As of today, a month later, still haven't gotten word about my order, still haven't received a refund, and the status page still says "[redacted]. Come back to this page for updates on your shipment status." This business/website needs to be shut down to prevent further credit card fraud.Desired Settlement: Prevent this business from luring innocent teens into a trap to take their money.

Consumer

Response:

At this time, I have not been contacted by Tie Dye Closet, LLC regarding complaint ID [redacted].My order which charged my cc immediately, placed 12Dec**, is still showing on their website order status page as:

Review: We ordered $60 worth of products on this website and they will not ship it or respond to my requests, other than a bogus message saying that it will be here in 2 weeks. It has not arrived.

I believe that the whole company is a scam.Desired Settlement: I want the product or my money back!

Business

Response:

We had issues with shipping and are in the process of correcting. We would be happy to ship our the order if the customer is still interested, or we are willing to issue a full refund. It is our goal to satisfy all of our customers

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a sweater 06/**/2015 and the company said I would receive my sweater in 1-2 weeks the day of June ** but I still haven't received it, it's been two days over a month.Desired Settlement: I want my sweater to be delivered to me and I want an email saying it has been shipped and I want a tracking number with that email

Business

Response:

We had issues with some of our shipping.We would be happy to refund the money or if the customer wants we can ship the productPlease let us know Our goal is to satisfy our customers

Review: I ordered 2 I Phone 6 plus cases back on April **, 2015, still have not received item and left numerous messages and emails and still nothing. I did research that this business just started on March **, 2015, DOS ID# [redacted]. I'd like to get my money back, I'm going to file a dispute with my credit card company as well.Desired Settlement: Immediate Results.

Consumer

Response:

At this time, I have not been contacted by TieDyeCloset regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We have had several issues with shipping some of our products in the past several months.We would be happy to refund the customer or ship the order if they are still interested in our product.Please let us know what the customer prefers.It is our goal to satisfy all of our customers Thanking you in advance

I order $148 worth of merchandise on November [redacted], 2015. When I hadn't received the order by December [redacted], 2015 I tracked the order which was never even shipped! I contacted Tie Dye Closet on December [redacted], 2015 telling them if they couldn't have the order to me by December [redacted], 2015 to cancel the order as I needed the items by Christmas. On December [redacted], 2015 they responded by saying the order will ship shortly. I was not happy with this response and completely canceled the order. When I didn't see a credit on my credit card I emailed them again and they never responded. I couldn't find their phone number so I reported them to Revdex.com and disputed the charge with my credit card company. I found their page and [redacted] and found an abundance of posts stating the website is a scam and many people lost their money to them.

Review: My daughter is 15 and ordered clothing from this site. The goods never arrived and we have asked repeatedly for a refund of her money. Sometimes we get an email saying this will be paid back soon but this never happens. We have lost faith she will see her money again. These were presents she ordered for Christmas and this is basically theft from a child. Poor communication and we do not trust them to refund us at all.Desired Settlement: We can provide order numbers for the goods.

Review: I purchased a product online from Tie Dye Closet on Dec * and never received the product. They told me over and over it was on its way. I asked for a refund and on January ** they said I would be refunded in 72 hours. I have not been refunded and they will no longer respond.Desired Settlement: I would like a refund.

Consumer

Response:

At this time, I have not been contacted by Tie Dye Closet, LLC regarding complaint ID [redacted]. I have sent many emails and get no response.Sincerely,[redacted]