Time Warner Cable

I telephoned and spoke with Ms. S[redacted] on 11/24/2015 in regards to her concerns. I apologized for any inconvenience that she may have experienced while attempting address and resolve her billing/credit concern, and gift card. Ms. S[redacted] understands that a credit totaling $300.00 was issued in...

July and August 2015. I issued one month adjustment totaling $141.71 for the service issues in the month of July 2015. Ms. S[redacted] was pleased with the amount of the adjustment and thanked me for the call.

Complaint: [redacted]
I am rejecting this response because:  The Company has failed to contact me to resolve the issue.
Regards,
[redacted] [To...

assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Complaint: [redacted]
I am rejecting this response because: I have not received the partial refund I requested, and they say...

they issued.
Regards,
[redacted]  [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We want to apologize first and foremost for any inconvenience or frustration the reported issue has caused Mr. and Mrs. R[redacted]. We have addressed and resolved the missing channels the...

consumer was having issues with. We scheduled a Trouble call appointment and found minor issues at the residence which was causing a few channels to be unavailable for viewing. We have received confirmation from Mrs. R[redacted] that they are no longer experiencing these types of issues and informed us that the Technician fixed the issue they were having. We want the consumer to know that we do appreciate their Loyalty with Time Warner Cable and value them as our customer’s.

Dear Revdex.com,
I have reviewed the response made by the business in reference to complaint ID 10222465, and find that this resolution is satisfactory to me.
Thank you for your help, [redacted]

Complaint: 11531504
I am rejecting this response because: They have not addressed my problem.  Their explanation is not accurate.  The $69.74 adjustment was partially due to a trip fee that I was told would not be charged and not a result of TWC processing my check 3 times.  
They are waiting for me to provide them a copy of my bank statement showing the fees that I incurred for their submitting my check twice after I had paid them in cash.  
Regards,
T[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I made contact with Mr. Emis and apologized for any inconvenience he experienced. I explained and resolved his billing concerns by requesting from Banking Services a refund check in the amount of $22.28 be issued. Subscriber advised to allow 4-6 weeks for processing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10314652, and find that this resolution is satisfactory to me. TWC was able to finally fix an issue with our account formation and  reducing our current internet speed package. 
Regards, [redacted]

Steps Taken to
Resolve:
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On 09/28/2015 we attempted to call Ms. S[redacted] but the
number provided did not work. We had our executive response team e-mail a
request to Ms. S[redacted] to contact myself or the agent in our recoveries
department that will be processing her request (the agent also provided her
direct phone number in the e-mail we sent out) We will honor her request stop
all collections activities, update the various credit bureaus, as well as mail
out a new “paid in full & satisfied” letter as soon as we are able to make
contact with her.

TWC spoke with Mr. [redacted] and his account was past due at 69 day delinquent.  He demanded that we fix his issues prior to him making a payment.  We set up a...

TC for 02/04/13 to verify that the customer was having problems with the service.  Upon the service call it was verified that there was poor quality cabling in the home and we replaced all the connectors and fittings to ensure good signal.  Customer was advised that the number of devices he hooks up to the internet can affect the speed and connection to the wireless service.  A credit for $138.09 was issued for service problems and $20.00 was given for the inconvenience of the Super Bowl being interrupted by the service problems he had.  TWC also reversed the deposit that was applied to the account as the customer stated he was not made aware of the deposit.  Mr. [redacted] is very happy that the problems have been resolved.

Steps Taken to
Resolve:
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On 10/22/2015 at 11:11am I called Mr. C[redacted] and apologized
for his previous experience. I was able to lower his monthly amount down from
$132.10 to $75.93 for 12 months including a courtesy bump in speed from 100Mbps
to 200Mbps.
Per his request I will also have our executive response team
send him an e-mail documenting today’s resolve. We also provided feedback on the agent that
set up the installation.

We will reach out to Mr. [redacted] to attempt to resolve his issues. David B[redacted] General ManagerReliable Chevrolet

I telephoned and spoke with Mr. *** 2/5/2014. I made him aware that I was able to locate the Fedex shipment number and confirmed receipt of the equipment...

11/21/2013. I apologized for any inconvenience that this may have caused. I made him aware that I have requested that the equipment be removed and issued an adjustment in the amount of $30.00 for the $10.00 monthly rental fee for three months.

We have investigated this concern. The former customer’s balance will update to the original balance of $ 390.86 after nightly processing. We attempted to call the customer and left a voicemail message with our direct contact information.  Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11083645, and find that this resolution is satisfactory to me.
Complaint resolved
Regards,
G[redacted]

TWC contacted consumer on 12/24/14 to address her concern. TWC apologized to customer on the trouble she had to claim her reward.  Consumer has been notified that her reward...

request has been submitted successfully and should take 3-4 weeks for her to receive her reward. No further assistance was required. Consumer has been provided with my contact information if further concerns arise.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9981445, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I had one attempt by the company to reach me I returned the call and left a voicemail, no return call was made. My services have been installed I was without service for 3.5 weeks I pay 51.00 a month so I will only be credited half?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10837545, and find that this resolution is satisfactory to me.
Regards,
T[redacted]

To whom it may concern,Mr. [redacted] representation of the events that transpired at Reliable Chevrolet are completely mischaracterized.  Mr. Olgadez verbally assaulted a member of management at Reliable.  As a result, I invited Mr. [redacted], to come to Reliable to attempt to resolve his...

issue.  Mr. [redacted] dispute arose around a difference of opinion regarding the payoff amount on his vehicle.  His payoff was estimated at $18000 and it was explained to Mr [redacted] that any resulting difference in payoff would be owed by he and his wife if it was higher and refunded if it was lower.  Mr. [redacted] came to my office and insisted that we owed him $500 even though in the transaction of events we were able to obtain a correct and exact payoff from the bank and use that while completing the transaction.  As I attempted to explain this to Mr. [redacted], he became agitated and used profanity directed toward me.  I explained to Mr. [redacted] that we would not conduct our meeting in that fashion or I would terminate the meeting.  Briefly Mr. [redacted] became civil again, but as it became evident that Mr. [redacted] was mistaken in his understanding of the transaction and that indeed Reliable had performed the transaction in the correct manager, Mr [redacted] became agitated again and began using profanity again.  Mr [redacted], when realizing he wasn't going to be able to bully the dealership into paying him money he wasn't owed, stormed out of the office while using profanity and profane gestures.  In the course of the transaction, what I was unable to communicate to Mr. [redacted], was that without his knowledge and as a gesture of great customer service, the dealership had incurred a substantial loss as a result of his and his wife's transaction.  The vehicle that he traded in had a mileage discrepancy with the official state title even though Ms. [redacted] signed an odometer statement certifying that the mileage was true and accurate.  Rather than pursuing Mr and Ms [redacted] for this several thousand dollar loss incurred, the dealership simply absorbed the loss in an effort to maintain good customer relations.  I would be more than willing to sit down with Mr. and Ms. [redacted], with an agreement that the meeting be conducted professionally and courteously by all parties, to determine a favorable outcome to all involved.  Please help facilitate that meeting. David B[redacted]General ManagerReliable Chevrolet.