Time Warner Cable

I just spoke with Ms.R[redacted]. The credit that was promised to
the account has been issued in the amount of $497.38. I confirmed this has
posted...

to the account and the remaining balance is $69.09. I confirmed with Ms.
R[redacted] the billing address that is on file is accurate. She has no additional
concerns at this time. Should something come up she has all of my contact
information in the two emails I have sent her. Please let me know if there are
any additional comments, questions or concerns.

TWC apologizes for any inconvenience. The preliminary collection letter, it is a notification only. It has been resolved and not reported to any agency.

I have pulled your transaction with us to look for any notation to support your claims, However I have been unable to find any supporting documentation. After such a long time, the people who may have worked with you are no longer working here. Without any other supporting documentation,...

It will be difficult for me provide you money based on verbal claims. If you can please help me with any additional information to include manager signed forms we send customer who refer customers to us, would be really helpful at this time.

Time Warner Cable has been unsuccessful in reaching Mr. Pena by telephone to address his concerns. A unable to reach letter will be mailed to the subscriber.

Spectrum located two back balances left at the address referenced above.  Spectrum found a balance left by C[redacted] in 2015 for $ 43.58 and a...

balance left by [redacted] P[redacted] in 9/2016 for $155.28.  Ms. P[redacted] took accountability for her debt left in 9/2016.  Public records places C[redacted] and [redacted] P[redacted] at the address at the same time, as a courtesy Spectrum will not pursue the debt left by C[redacted] for the amount of $43.58, however;  the balance left by [redacted] P[redacted] for $155.28 will need to be paid prior to restoring Ms. P[redacted]s services.

Hello,
I have spoken to three different managers in the past week and all have told me different things. I paid my bill of $102 on the 5th of July, as always. I moved July 15th and was told that they would switch my service over free of charge. When the cable man got there, he charged me ANOTHER $103 for the month and claimed it was the installation fee. I called time warner and the manager reiterated that no, the switch should have been free and claimed to have credited the $103 to the month of August. On August 5th, I got ANOTHER bill for $110, thus, it has not been credited. When I called yesterday, a DIFFERENT manager said that they messed up and did not correctly cancel my service at my precious address and reduced my bill down to $30 for adding STARZ. I look at my bill today to pay it and it is at $60, when I was told it would be $30. Also, Time Warner has upped my bill $45 without notifying me and claims it is due to my promotion ending. I am not paying the promotion price, and am cancelling my subscription as soon as my bill is figured out. Time warner is the WORST service I have EVER had and you have LOST a customer for life!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10963506, and find that this resolution is satisfactory to me.
Regards,
D[redacted]

We were able to confirm Ms. [redacted]s refund was processed on 9/15/14. It will mail to her current location and she should receive it within 3-4 weeks from the process date. Thank you.

We apologize for any confusion the  concern has caused. As a courtesy Time Warner Cable have honored the original rate and package quoted on 12/19/2014 for the desired cable and internet services. We value Ms. [redacted] as a customer and appreciate her business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10859796, and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted], We will contact you today and work towards a resolution.  Sorry for you inconvenience. David B[redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because    In Regards to the response Mr. B[redacted] filed, it seems as though he still believes he can intimidate me with false accusations and allegations pertaining to the mileage of the trade in and "verbal assault".  This is the errogance of the two employees at this dealership that I am attempting to explain, he also failed to take responsibility for his negative gesuture in calling me an [redacted] and flippnig me off as a General Manager.  The facts of the contract and deal are sealed since the exchange of funding has been completed, my complaint is in relation to the mistreatement I suffered through as a customer at this dealership on both the phone calls and my physical appearnce at the dealership, in addition,  the last thing I am going to do is take my wife there so he can yell at her also that is not going to happen.  They need to present to me a course of action as to how they are going to make me feel comfortable and safe returning to the dealership.  My vehicle has contractual attachments to this dealership such as, warranty, services, and insurance (GAP) that will have to one day be completed.    I have sent off my letter to GM-CO. Chevrolet as well, and, in addition to the filed complaint with them over the 1-800#.  
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Upon receipt of the complaint research was done by an Executive
Escalations Analyst.  Issue resolved.
We have completed our investigation of this matter and consider
it to be closed. Please do not hesitate to contact me if you have any questions
or require additional information...

regarding this matter.

I spoke to Mrs. [redacted] and apologized for any inconvenience. I explained to her the collection notice was for her time she had services at the new address on [redacted] 42nd Pl. I also confirmed the...

equipment had been return, and as courtesy I would credit her outstanding balance of $76.56. I also made her aware that our collection agency had been updated and she should get a letter from them stating she is cleared of any charges.
Mrs. [redacted] was happy with outcome and thanked me for taking care of her concern.

Time Warner Cable or any other service providing company is not responsible for bank fees incurred on the subscribers end as a result of a check written by him for payment of service, when there are insufficient funds available at the time of processing. On 07/06/2016 Time Warner Cable spoke with Mr. Moloney and clarified that he is responsible for such fees incurred.
Nonetheless in the interest of customer service, Time Warner Cable provided a total of $169.74 in service balance credit for the matter. There is no further credit applicable and Mr. Moloney is responsible for any future bank fees incurred as a result of providing a check for payment with insufficient funds.

Contact was made with Mr. [redacted] by Mr. [redacted].  He has agreed to pay a portion of the cost to have services ran to his home. He has already paid his portion to Mr. [redacted].  Construction is now in the process of handling the construction part and will keep Mr. [redacted] abreast of its...

completion.

We have reviewed the consumer’s concern. We verified the disconnect order was processed with the correct stop billing date (10/16/16).

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]