Time Warner Cable

Complaint:
I am rejecting this response because:
I was told I would get a pro rated bill within days and have not yet received that
Regards,
J*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Steps Taken to
Resolve:
0.5in;">
On 09/09/at 10:20am I called MsI*** and left a
voice-message with my contact information and hours of availability
On 09/10/at 4:10pm I called MsI*** and left my 2nd
voice-message with my contact information and hour of operation
On 09/10/MsI*** left a voice-message indicating
that her issue is resolved and she does not wish to speak with usAs
compensation I lowered her monthly amount from $down to $and
provided a courtesy bump in speed from 100Mbps up to 200Mbps free for
monthsWe also applied a month courtesy credit to the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10810950, and find that this resolution is satisfactory to me
Regards,
M*** ***

>We apologize for any frustration or confusion the reported concern has caused the consumerI made several attempts to reach the consumer with no call backs unfortunately. As a courtesy the consumer was provided a new monthly rate of $before tax which would save him $for the next months starting 2/13/through 2/13/In addition he was previously credited $towards his accountWe want to ensure the consumer is aware that we value him as a customer and appreciate his business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10697219, and find that this resolution is satisfactory to me.
I don't want my bill to go up at all though, I was trying to reach an agreement with the original representative who helped meShe offered the upgrade at no additional charges, that was not something I requestedI simply asked for the $internet services + $phone services + $monthly modem fees + taxesI'm not asking for anything more or lessI've always enjoyed my services through time warnerHowever, I'd just like a bill that meets my means at this time in my life.
Regards,
D*** ***

On 03/26/I forwarded Mr***’s information to the area Mgrto see if we can verify node congestion for the area and get an ETA for a
resolve
On 03/26/at 3:30pm I spoke with Mr*** and apologized for his on-going issuesI let him know that his information has been forwarded to area leadership for folland we will provide an update as soon as one becomes available
As compensation I upgraded his speed from Ultimate to Ultimate and waived the fee for months
On 03/27/at 3:40pm I spoke with Mr*** and provided him with an update for the node congestion in his area (possible ETR mid-July) Mr*** understood and thanked me for the month promotion on the ultimate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9947621, and find that this resolution is satisfactory to me
Regards,
*** ***

Time Warner Cable apologizes for your recent experiencePlease know that we appreciate your feedback as well as the opportunity to address your concernsAs discussed, your
rate for standard internet will be $for the next months beginning on 8/4/14; your modem lease fee will be waived for the next months beginning 8/6/
We value you as a customer and appreciate your business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10804646, and find that this resolution is very satisfactory to meMrMc*** from Time Warner responded quickly, professionally, and empathetically to my concernsThis process exceeded my expectations for customer service.
Appreciation also to the Revdex.com for their assistance.
Regards,
A*** ***

Thank you for contacting Time Warner Cable through the Revdex.com.>Please know that we take this matter very seriouslyWe are committed to providing quality customer service and we follow up when we hear that our customer experiences are less than satisfactory
At this time, your account has been marked to no longer receive marketing sales calls from Time Warner CableTime Warner Cable cannot control marketing calls from other companiesIf you wish to be removed from all marketing calls, please visit www.donotcall.gov to register your phone number
We value you as a customer and we appreciate your businessPlease accept Time Warner Cable's sincere apology for your recent experience

Upon receipt of the complaint research was done by a Specialist with Office of the President and Payment Services SupervisorAttempts to contact Ms*** via telephone over multiple days have been unsuccessfulWe are mailing her a non-response letter and currently waiting on a response from Ms
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11453198, and find that this resolution is satisfactory to meI am presently waiting to have a credit check in my handI do not physically have a credit check to deposit into my accountWhen that happens I will agree that the complaint is resolved
Regards,
Angelia Roberts

We have contacted Mr*** and have agreed to have his warranty time extended and write an apology for the incident. This should now be resolved

I will research the information and contact the customer the week of July 5th to resolve the issue. David B***General Manager Reliable Chevrolet

Complaint:
I am rejecting this response because: I have not gotten any phone calls from Time warner cableThey
don't specify what number they are calling as wellBut just to refresh their minds, my direct phone number is ###-###-#### and my house number ###-###-#### and lastly my email is ***@icloud.com or ***@gmail.comThere is no excuses for them to not contact me.
Regards,
O*** ***

We apologize for any frustration or confusion the reported concern has caused the consumerTime Warner Cable record confirms MsKing was provided the desired package
as requested and no longer requires assistance in the matterIn any event we want to ensure the consumer is aware that we value her as a customer and appreciate her business

I made serveral attempts to contact MsRubio; messages were left with no returned callI closed the escalation and mailed attempt to reach letter 4/16/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10257654, and find that this resolution is satisfactory to me
Regards,
*** ***

Thank you for contacting Time Warner Cable through the
Revdex.com
"">Please know that we take this matter
very seriouslyWe are committed to providing quality customer service and we
follow up when we hear that our customer experiences are less than
satisfactory
At this time, your
promotional prices have been renewed for six monthsA letter detailing the
discounts will be mailed to the service location
We value you as a customer
and we appreciate your businessPlease accept Time Warner Cable's sincere
apology for your recent experience