Time Warner Cable

We apologize for any frustration or confusion the reported concern has caused the consumer. As a courtesy we have applied a credit to both of Ms. [redacted]'s active...

accounts in the amount of $40. We want to ensure the consumer is aware that we value her as a customer and appreciate her business.

Time Warner Cable spoke to Mr. Pena to address his concerns. Bill statements reviewed. Mr. Pena was advised to allow 24 hours to allow account information to update via his online account.

Our Los Angeles office has relayed this escalatipn to our TExas team for processing.  They woill email a resolution to the Revdex.com by 4/04/14

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10129832, and find that this resolution is satisfactory to me. 
 
Thank you so much for your service to our communities.
Regards,
[redacted]

Seven attempts made to contact the customer.   All voicemails included the paperwork needed to make the changes.

Thank you for contacted Time Warner Cable through the Revdex.com.
mso-hansi-font-family: Calibri; mso-bidi-font-family: Calibri">Please know that we take this matter very seriously. We are committed to providing quality customer service and we follow up when we hear that our customer experiences are less than satisfactory.
We have verified the pricing you were promised for your services and waived the $20 charge for the additional internet speed on your account for 12 months.  
Should you have additional problems accessing your account online, please contact our 24/7 Customer Care department for assistance.
We value you as a customer and we appreciate your continued business. Please accept Time Warner Cable's sincere apology for your recent experience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10019530, and find that most of the resolution is satisfactory to me. I appreciate them crediting my account from the false amount owed. I still do not understand why I even had to write this letter in the first place. Through the entire process I was treated as though their mistakes were my problem and my fault. The way their customer service conducted themselves was abhorrent. Whatever system or business model they have in place for customer accounts is very poor. During the process,  I was constantly transferred to numerous departments in a single call with multiple different answers. I was even given answers of them showing no records of bills and equipment they had sent me. I was offered no apology, even when speaking with managers, nor were they ever able to resolve any of the mistakes they caused. Instead, they ended up creating more mistakes for me to deal with. I would like to go on record in giving them extremely poor rating. If there is a step I can take to do this, I would like to do so. In the least, if they are not able to reward for my lost time, I hope this letter will persuade any other individual from doing business with them.  
Thank you and regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10861356, and find that this resolution is satisfactory to me.
Regards,
B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10163683, and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11774601, and find that this resolution is satisfactory to me.
Regards,
H[redacted]

We were able to speak with Mr. [redacted] and apologize for the misinformation he received. We were able to offer a refund of the full price he paid to his credit card. He is aware this will take...

3-5 business days and has the contact information for one of our agents should he need further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10127916, and find that this resolution is satisfactory to me.
Regards,
[redacted]

On 09/14/2016 we had successful communication with Ms. Lee via e-mail.

The balance of $82.08 has been cleared from his account and has a zero balance as well as contacting CMI (collection agency) to have them remove the account. The...

payment Mr. Alcock processed of $147.56 has been reversed and he is aware it will take 3-5 business days for the payment to reflect back to his credit card. We apologize for any inconvenience this issue may have caused.

Called Mr. [redacted] today to follow up.  He needs to contact Mr. O[redacted], the service manager, for additional information to properly order the parts to fix the vehicle.  Reliable has agreed to fix the issue with the instrument cluster.  Mr. [redacted] just needs to get in contact so we can complete the order and then the repair.

I made contact with Mr. [redacted] and apologized for this issue. I reviewed the billing and confirmed he currently has Standard internet unlimited. I advised Mr. [redacted] he can remove the modem lease fee by purchasing his own modem and directed him to our website,
href="http://www.timewarnercable.com">www.timewarnercable.com, in order to see the list of approved modems. I offered to waive the modem lease fee for 3 months as a courtesy plus waive 1 month of service for $29.99. Mr. [redacted] asked me to waive the modem lease fee for 6 months and I have honored that request. I have also applied the credit of $29.99 as agreed. I advised Mr. [redacted] of the current promo which will end in late December 2014. I explained we bill in advance and he will see the change on his bill before the price actually changes. Once he sees the rate change I suggested he contact us to see what is available to him at that time. Mr. [redacted] is pleased with this resolution.

Spectrum attempted to contact Mr. V[redacted] on several occasions at the phone number provided in an attempt to resolve his reported issue. Unfortunately we have not been successful in reaching him. We sent him an attempt to reach letter on November 15 to contact us at his earliest convenience. However, the account has been disconnected and reconnected per the customer request. The account has been disconnected. The billing has been stopped there is nothing that needs to be done There was a credit of $12.98 that transferred from one account to the other The billing was stopped on the 16th of October 2016.

Time Warner Cable sincerely apologizes for your recent experience. We appreciate you bringing this to our attention and allowing us the opportunity to address it....

We have made various attempts to contact you at the number provided. Unfortunately, we have not been successfully in reaching you. Please be advised we have credited the account $23.34 to close out the ending balance.
We value you as a customer and appreciate your business.

We are currently working to resolve and will update as soon as we have a resolution.

I telephoned and spoke with Mr. G[redacted] in regards to his concern. I apologized for the delay in resolving his issue. Mr. G[redacted] was contacted by a BG Communication representative to confirm that they have agreed to reimburse him for the cost of the ladder and the check would be delivered to his...

resident today 1/15/2016. I asked Mr. G[redacted] to please give a me a courtesy call to confirm receipt of payment.