Toys R Us

everyone should be aware that toys r us has the worst automated phone system than any company there is no customer service number yes not one there is new orders or track old orders but no way to reach a real person I have tried for weeks and hours and wasted my life there is also no phone to an corporate office at all only email which I have tried over 23 times and have yet to receive any response....... when I ask the people who answer the phone how can I make a complaint they just give you the email address...... there is a 15 day return policy and I am working on this every day all day for 13 days so I guess on the 16th day I will get a response I would never buy anything here again in my life if it was 90 per cent off in price no phone number and no email working means this company does not care about customers at all

Please be advised the consumer spoke with one of our customer care specialists and we replaced the gift card with, Order Number:  [redacted], to her email address. We will consider this issue resolved.
 
Thanks,
[redacted]
Executive Customer Service...

[redacted]

Please be advised the consumer spoke with one of our customer care specialists and we replaced the gift card with, Order Number:  [redacted], to her email address. We will consider this issue resolved.  Thanks, [redacted] Executive Customer Service [redacted]

Please be advise we processed a refund for order [redacted] in the amount of $68.19 returning back to the [redacted] Consumer was sent an operational email regarding the credit of this order, please allow 5-7 business days to reflect to the account.  We also contacted the consumer to validate...

if she was still interested in receiving the item. Thanks, Suomara Executive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised our records indicate we have reshipped the missing item to the consumer via reship number [redacted]. We will consider this matter closed.  Thanks,  [redacted] Executive Customer Service

This place continues to impress me with their incompetence. Over and over they have been unable to deliver on any customer service. We didn't want to buy anything here but unfortunately they had the best price on a large piece of furniture by $200 and so the price made it worth the try. However, the piece came in broken. It took them 45 minutes to even get it to our car for us to drive home and then find out it was broken. Then we tried to get it replaced. They told us it would be in and then we call the day it was going to be delivered and the order had been canceled because we picked up the item (yeah is, to broken one you were suppose to replace). On top of that, they never answer their phones and often hang up instantly upon answering. Place should be totally restaffed from the top down.

Please be advised we have processed a credit back to the consumers original form of payment on 10/26. Could the consumer please confirm a credit has been received for the double charge?
 
Thanks,
 
Vanesa
Executive Customer Service

Please be advised we see that a refund of $32.31 was already processed back onto the consumers original form of payment. We spoke directly with the consumer. We will consider this matter closed.  Thanks,  [redacted]

Please be advised we added the consumer to our Mailing List Urgent Removal Request Spreadsheet. The removing a consumer from the mailing list may take 6-8 weeks to fully process. We will consider this matter closed. Thanks, Executive Customer Service

Please have the consumer provide proof of purchase to further assist.  Thanks,  VanesaExecutive Customer Service

Please have the consumer provide their registry number and Rewards number to better assist.  Thanks,  Vanesa Executive Customer Service

Please be advised our customer care specialists are working on this matter and will reach out to the consumer directly.  Thanks,  [redacted] Executive Customer Service

I placed an order on Cyber Monday, it is now 12/17 and I have had to call for the third time because they are still having an issue getting my order to me. Timeline Cyber Monday I ordered 6 items, by Dec 2 I had on item, one week goes by I email because only one piece has shipped and I received no other shipment emails. They have no record of my order, I called, apparently there was a glitch in there system they are going to re ship, a week goes by...no movement on the tracking number. I call again...very sorry we will ship because that order never shipped....Ok....next day 4 items ship....email comes 1 item has been cancelled....WHAT?..I call AGAIN....not sure why that happened we will re ship....that was today December 17. Probably won't get anything this company is awful!!!!!!

Please be advised we have contacted the consumer directly to further address the complaint. We also left a voice message and provided a call back number to better assist.
Thanks,
Executive Customer Service
[redacted]

Please be advised we have placed the consumers email address on our mailing list removal. We will consider this matter closed.  Thanks,  [redacted]Executive Customer Service

Please be advised we have forwarded the consumers information to their local store to attempt to accommodate the consumers request. Please keep in mind this is a very popular item that was sold as supplies last.  Thanks,  Vanesa V[redacted]Executive Customer Service

Please be advised the Consumer will need to contact [redacted] directly as this was the vendor the Consumer transacted with. At this time we are unable to assist.  Thanks,  VanesaExecutive Customer Service

Please be advised,We have handled these concerns with the consumer directly.Thank you,Gaurav S[redacted]Executive Customer Service

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]