Toys R Us

Please be advised we are unable to accommodate the consumer's request.
We don’t Price Match items that are out of stock, same day deals, hot deals or advertisements and website with typographical pricing errors. For your reference, all of the detail regarding our Price Match policy can be found right here, http://toysr.us/pricematch.

Please be advised the consumer spoke with one of our customer care specialists and we replaced the gift card with, Order Number:  [redacted], to her email address. We will consider this issue resolved.  Thanks, [redacted] Executive Customer Service [redacted]

Please be advised the consumer spoke with one of our customer care specialists and we replaced the gift card with, Order Number:  [redacted], to her email address. We will consider this issue resolved.
 
Thanks,
[redacted]
Executive Customer Service...

[redacted]

Please have the consumer provide their registry number and Rewards number to better assist.  Thanks,  Vanesa Executive Customer Service

Please be advised our records indicate we have reshipped the missing item to the consumer via reship number [redacted]. We will consider this matter closed.  Thanks,  [redacted] Executive Customer Service

This place continues to impress me with their incompetence. Over and over they have been unable to deliver on any customer service. We didn't want to buy anything here but unfortunately they had the best price on a large piece of furniture by $200 and so the price made it worth the try. However, the piece came in broken. It took them 45 minutes to even get it to our car for us to drive home and then find out it was broken. Then we tried to get it replaced. They told us it would be in and then we call the day it was going to be delivered and the order had been canceled because we picked up the item (yeah is, to broken one you were suppose to replace). On top of that, they never answer their phones and often hang up instantly upon answering. Place should be totally restaffed from the top down.

Please have the consumer provide proof of purchase to further assist.  Thanks,  VanesaExecutive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please be advised we have processed a credit back to the consumers original form of payment on 10/26. Could the consumer please confirm a credit has been received for the double charge?
 
Thanks,
 
Vanesa
Executive Customer Service

Please be advised we added the consumer to our Mailing List Urgent Removal Request Spreadsheet. The removing a consumer from the mailing list may take 6-8 weeks to fully process. We will consider this matter closed. Thanks, Executive Customer Service

Please be advised our customer care specialists are working on this matter and will reach out to the consumer directly.  Thanks,  [redacted] Executive Customer Service

I placed an order on Cyber Monday, it is now 12/17 and I have had to call for the third time because they are still having an issue getting my order to me. Timeline Cyber Monday I ordered 6 items, by Dec 2 I had on item, one week goes by I email because only one piece has shipped and I received no other shipment emails. They have no record of my order, I called, apparently there was a glitch in there system they are going to re ship, a week goes by...no movement on the tracking number. I call again...very sorry we will ship because that order never shipped....Ok....next day 4 items ship....email comes 1 item has been cancelled....WHAT?..I call AGAIN....not sure why that happened we will re ship....that was today December 17. Probably won't get anything this company is awful!!!!!!

Please be advise we processed a refund for order [redacted] in the amount of $68.19 returning back to the [redacted] Consumer was sent an operational email regarding the credit of this order, please allow 5-7 business days to reflect to the account.  We also contacted the consumer to validate...

if she was still interested in receiving the item. Thanks, Suomara Executive Customer Service

Please be advised we see that a refund of $32.31 was already processed back onto the consumers original form of payment. We spoke directly with the consumer. We will consider this matter closed.  Thanks,  [redacted]

Complaint: [redacted]
I am rejecting this...

response because:I was given a gift card for Babies R'Us in 2010. The gift card was purchased from a store in Puerto Rico. I tried to use the gift card in 2015. When the card wouldn't work, I called customer service and they said that the gift card had been deactivated. I sent an image of the gift card to their customer service e-mail and filed a complaint with Revdex.com. Toys R Us responded to my complaint saying that the card was redeemed on 7/14/2010 at a store in Burbank, CA. I've never been to CA!!!! Clearly, Toys R Us made a mistake when they went back to check their records. For their reference, the number on my gift card is [redacted]". I called Toys R Us again and they told me that they need to call me back. Throughout this whole process, I have never received any call back or message from them. They must think that I will just go away and throw the $40 into the trash. Well I am not going away and will even pursue legal action if I have to. I sincerely hope that someone from their customer service department made a mistake with one of the numbers on my gift card and that they are not lying about the gift card's use to try to get out of refunding me my $40.
Regards,
[redacted]

Please be advised we have placed the consumers email address on our mailing list removal. We will consider this matter closed.  Thanks,  [redacted]Executive Customer Service

Please be advised,We have handled these concerns with the consumer directly.Thank you,Gaurav S[redacted]Executive Customer Service

Please be advised we have forwarded the consumers information to their local store to attempt to accommodate the consumers request. Please keep in mind this is a very popular item that was sold as supplies last.  Thanks,  Vanesa V[redacted]Executive Customer Service

Please be advised the Consumer will need to contact [redacted] directly as this was the vendor the Consumer transacted with. At this time we are unable to assist.  Thanks,  VanesaExecutive Customer Service

Please be advised we have contacted the consumer directly to further address the complaint. We also left a voice message and provided a call back number to better assist.
Thanks,
Executive Customer Service
[redacted]